The Plaza at Twin Rivers, LLC
Nursing Home, Respite Care & Skilled Nursing · Arkadelphia, AR

The Plaza at Twin Rivers, LLC

Nursing Home, Respite Care & Skilled Nursing · Arkadelphia, AR
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The Plaza at Twin Rivers, LLC accepts Medicaid and Medicare.

Overview of The Plaza at Twin Rivers

The Plaza at Twin Rivers provides nursing home, skilled nursing, and respite care in Arkadelphia, AR. Skilled nursing includes licensed nursing care on site around the clock, while nursing home care supports longer term stays. Respite care gives a resident a short term place to stay when their usual caregiver is traveling or recovering.

Short term rehabilitation and outpatient rehabilitation are also available. Residents and outpatient patients can receive rehabilitation services without changing the community’s care setting. A doctor is on staff, adding physician care to the services available through the facility.

The community has 55 beds, making it a smaller setting where staff and residents can get to know each other. Medicaid and Medicare are accepted: Medicaid may help cover eligible long term care, while Medicare is used for eligible short term skilled care, often after a hospital stay. Tamara Pollard Rocole serves as the administrator, and The Plaza at Twin Rivers may be a good fit for a resident who needs ongoing nursing care, short term rehabilitation, or temporary respite support for a family caregiver.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 55 Rank #194 / 206Bed count — State benchmarkedThis home is ranked 194th out of 206 homes we track in Arkansas for bed count. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #5 / 203Walk Score — State benchmarkedThis home is ranked 5th out of 203 homes we track in Arkansas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arkansas facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arkansas that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
75 / 100
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+ Not Accredited
How BBB ratings work

About this community

License Details

CountyClark

Ownership & Operating Entity

The Plaza at Twin Rivers, LLC is legally operated by The Plaza at Twin Rivers, LLC, and administered by Tamara Pollard Rocole.

Owner NameThe Plaza At Twin Rivers, LLC
Profit StatusFor-profit

Type Of Units

Private Pay
55 units
Total beds
55 units

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

2 services
Doctor on Staff
24-Hour Staffing

Contact Information

Fax870-230-1491

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsOutpatient Rehabilitation

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Address 0.0 miles from city center Info Estimated distance in miles from Arkadelphia's city center to The Plaza at Twin Rivers, LLC's address, calculated via Google Maps.

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the AR Dept. of Human Services (DHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Arkansas average is: 46.0% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
The Crossing at Riverside Health and Rehabilitation
NH
MC
RC
SNF
Searcy
138
Facility 138
AR AVG 106
Rank #34 / 206
83.3%
Facility 83.3%
AR AVG 67.4%
Rank #29 / 161
+24%
4.89
Facility 4.89
AR AVG 4.67
Rank #57 / 186
-27%+5%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
8
Facility 8
AR AVG 21.8
Rank #7 / 187
4.0
Facility 4.0
AR AVG 5.3
Rank #44 / 187
-115-
68
Facility 68
AR AVG 38
Rank #14 / 203
Srcnc, Inc
$14.5MFiscal year ending 12/2023
Facility $14.5MFiscal year ending 12/2023
AR AVG $9.1M
Rank #14 / 177
$5.9MFiscal year ending 12/2023
Facility $5.9MFiscal year ending 12/2023
AR AVG $4.1M
Rank #21 / 177
40.5%Fiscal year ending 12/2023
Facility 40.5%Fiscal year ending 12/2023
AR AVG 46%
Rank #140 / 177
45209
Hillcrest Home
NH
SNF
Harrison
110
Facility 110
AR AVG 106
Rank #85 / 206
79.1%
Facility 79.1%
AR AVG 67.4%
Rank #45 / 161
+17%
6.09
Facility 6.09
AR AVG 4.67
Rank #10 / 186
+72%+30%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
6
Facility 6
AR AVG 21.8
Rank #6 / 187
2.0
Facility 2.0
AR AVG 5.3
Rank #3 / 187
-87-
24
Facility 24
AR AVG 38
Rank #144 / 203
Miss Ion Interests Committee Of The Amish Mennonite
$11.9MFiscal year ending 06/2024
Facility $11.9MFiscal year ending 06/2024
AR AVG $9.1M
Rank #35 / 177
$7.7MFiscal year ending 06/2024
Facility $7.7MFiscal year ending 06/2024
AR AVG $4.1M
Rank #3 / 177
65.2%Fiscal year ending 06/2024
Facility 65.2%Fiscal year ending 06/2024
AR AVG 46%
Rank #9 / 177
45441
Stella Manor Nursing and Rehabilitation Center
NH
HOS
RC
SNF
Russellville
124
Facility 124
AR AVG 106
Rank #49 / 206
64.5%
Facility 64.5%
AR AVG 67.4%
Rank #99 / 161
-4%
5.82
Facility 5.82
AR AVG 4.67
Rank #16 / 186
-54%+25%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
12
Facility 12
AR AVG 21.8
Rank #23 / 187
4.0
Facility 4.0
AR AVG 5.3
Rank #44 / 187
-80-
71
Facility 71
AR AVG 38
Rank #10 / 203
Stella Manor Care Center, Inc
$8.3MFiscal year ending 12/2023
Facility $8.3MFiscal year ending 12/2023
AR AVG $9.1M
Rank #97 / 177
$4.1MFiscal year ending 12/2023
Facility $4.1MFiscal year ending 12/2023
AR AVG $4.1M
Rank #80 / 177
49.7%Fiscal year ending 12/2023
Facility 49.7%Fiscal year ending 12/2023
AR AVG 46%
Rank #34 / 177
45247
Greystone Nursing and Rehab, LLC
NH
RC
SNF
Cabot
80
Facility 80
AR AVG 106
Rank #165 / 206
85.0%
Facility 85.0%
AR AVG 67.4%
Rank #25 / 161
+26%
5.24
Facility 5.24
AR AVG 4.67
Rank #37 / 186
+10%+12%
$0
Facility $0
AR AVG $27.3k
Rank #1 / 188
6
Facility 6
AR AVG 21.8
Rank #2 / 187
3.0
Facility 3.0
AR AVG 5.3
Rank #13 / 187
-68-
67
Facility 67
AR AVG 38
Rank #15 / 203
Greystone Nursing And Rehab, LLC
$9.3MFiscal year ending 12/2023
Facility $9.3MFiscal year ending 12/2023
AR AVG $9.1M
Rank #78 / 177
$3.9MFiscal year ending 12/2023
Facility $3.9MFiscal year ending 12/2023
AR AVG $4.1M
Rank #92 / 177
41.6%Fiscal year ending 12/2023
Facility 41.6%Fiscal year ending 12/2023
AR AVG 46%
Rank #125 / 177
45453

Rank badges are statewide: each nursing home is ranked against every AR nursing home we track that reports that metric, not just the 4 on this page. See how we rank facilities

Frequently Asked Questions about The Plaza at Twin Rivers, LLC

Is The Plaza at Twin Rivers, LLC in a walkable area?

The Plaza at Twin Rivers, LLC has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Are pets allowed at The Plaza at Twin Rivers, LLC?

No, The Plaza at Twin Rivers, LLC has a no-pet policy.

Does The Plaza at Twin Rivers, LLC operate as a for-profit or non-profit?

The Plaza at Twin Rivers, LLC is registered as a for-profit in AR.

Who is the administrator of The Plaza at Twin Rivers, LLC?

Tamara Pollard Rocole is the administrator of The Plaza at Twin Rivers, LLC.

How many beds does The Plaza at Twin Rivers, LLC have?

The Plaza at Twin Rivers, LLC has 55 beds.

Are there photos of The Plaza at Twin Rivers, LLC?

Yes — there are 4 photos of The Plaza at Twin Rivers, LLC in the photo gallery on this page.

What is the address of The Plaza at Twin Rivers, LLC?

The Plaza at Twin Rivers, LLC is located at 3007 Twin Rivers Drive, Arkadelphia, AR 71923.

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