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Assisted Living Home

The Towne House Retirement Community

Assisted Living Home

The Towne House Retirement Community

2209 St Joe Center Rd, Fort Wayne, IN 46825 View map
Overview of The Towne House Retirement Community

Welcome to The Towne House Retirement Community have been providing exceptional care for seniors since 1965! As a non-profit organization based in Fort Wayne, they offer a range of services to meet the needs of their residents, including assisted living, memory care, skilled nursing, and rehabilitation services. The home’s compassionate team is very dedicated to providing the highest level of care and attention to people in their golden years.

Residents can stay active and healthy by taking advantage of the home’s  state-of-the-art fitness center or participating in some of the many social activities, like card and game gatherings or arts and music programs. Seniors can relax in their cozy library or take up a new hobby in our woodworking shop. They can even challenge their friends to a game of shuffleboard on the courts! At The Towne House, they also take care of all the little things so residents can focus on enjoying life. They provide housekeeping and home maintenance services, as well as transportation to make it easy for seniors to get around town.

(260) 483-3116

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
5/5
Indiana average: 3.0/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
Indiana average: 2.7/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Indiana average: 2.6/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
5/5
Indiana average: 4.0/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
5h 12m per day

This home provides 47% more nursing time per resident than the Indiana average.

Indiana average: 3h 32m per day

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 447

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Indiana average
Occupancy rate 2.9%
Residents per day (avg) 11
Occupancy rate
2.9%
Residents per day (avg)
11

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

59% of new residents, often for short stays.

Typical stay 10 - 11 months

Finances and operations

Voluntary non-profit community
Home revenue
$12.1M
Surplus of revenue
$1.3M
Voluntary non-profit community
Home revenue
$12,099,592.00
Surplus of revenue
$1,311,036.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.7M
38.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.1M
Total costs $10.8M
Bed community size
447-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 38 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
3%
96% lower than Indiana average

Indiana average: 69%

Occupied beds
13 / 447
Average residents 70 per day

License details

Facility type
Mixed Facility (nursing + Residential Care)
Issuance January 10, 2024
Expiration September 30, 2025

Additional licensing details

License number: 24-000541-1
CMS Certification Number: 155475

Ownership & operating entity

The Towne House Retirement Community is legally operated by BHI SENIOR LIVING, INC, and administrated by HAYLEY CARR.

Profit status: NON-PROFIT

Type Of Units

SNF (Skilled Nursing)
32 units
NCC (Nursing Care Centers)
75 units
Residential
340 units
Total beds
447 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical Director: Robert Wilkins
Director of Nursing: ANGELA WATSON
Contact: Ms. Amy Scheffer, Executive Director

Contact Information

Fax: (260) 969-8072

Types of Care at The Towne House Retirement Community

Assisted Living Independent Living Memory Care
Contact The Towne House Retirement Community

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

10 visits/inspections

11 visits/inspections triggered by complaints

Results

2 with citations

8 without citations

Indiana average: 8 complaint visits

Indiana average: 3 inspections with citations

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Indiana average: 4 complaints

Latest inspection

Date:June 26, 2025
Type:Life Safety

7 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Indiana average: 26 citations

13 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for The Towne House Retirement Community

The most recent inspection on June 26, 2025, found the facility in compliance with Emergency Preparedness and Life Safety Code requirements, with no deficiencies cited. Earlier inspections showed a mixed record, including deficiencies related to life safety code compliance in June 2024 and care planning, wound care, resident safety, and kitchen sanitation issues in May 2024. Complaint investigations conducted over the past two years were consistently unsubstantiated or found no deficiencies related to the allegations. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. The facility appears to have addressed prior life safety concerns, as recent inspections have been free of deficiencies, indicating improvement over time.

Health Inspection History

Inspections
Total health inspections 3

Indiana average 6


Last Health inspection on May 2024

Total health citations 8

Indiana average 25

Citations per inspection
2.67

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 8 citations resulted from standard inspections.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Indiana average

Indiana average: 0.2


Serious Health citations More info 0
100% better than Indiana average

Indiana average: 0.6

0 critical citations More info Indiana average: 0.2

0 serious citations More info Indiana average: 0.6

8 moderate citations More info Indiana average: 23.8

0 minor citations More info Indiana average: 0.4
Citations history (last 3 years)
Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. May 30, 2024
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. May 30, 2024
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. May 30, 2024
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. May 30, 2024
Corrected

Compare Assisted Living around Fort Wayne The information below is reported by the Indiana Department of Health, Division of Long Term Care.

Georgetowne Place
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Fort Wayne (Georgetown Place)
280
No
A+
20
Studio / 1 Bed
Arbor Glen Independent & Assisted Living Community
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

FORT WAYNE
133
No
-
-
-
The Towne House Retirement Community
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Fort Wayne
125
No
-
38
-
Cedarhurst of Fort Wayne
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

FORT WAYNE
89
No
-
-
-
BrightStar Senior Living of Fort Wayne
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Fort Wayne (Pine Valley)
-
No
-
24
-

Places of interest near The Towne House Retirement Community

Address 4.8 miles from city center — 1.83 miles to nearest hospital (DaVita Summit City Dialysis)

Address 2209 St Joe Center Rd, Fort Wayne, IN 46825

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 91
Employees 68
Contractors 23
Staff to resident ratio 0.34:1
340724% better than Indiana average

Indiana average ratio: 0.00:1

Avg staff/day 18
Average shift 5 hours
35% worse than Indiana average

Indiana average: 7.7 hours

Total staff hours (quarter) 8,170
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 8
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.3 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 24
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 6.1 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

23.5%

1,924 contractor hours this quarter

Physical Therapy Assistant: 5 Speech Language Pathologist: 5 Physical Therapy Aide: 4 Respiratory Therapy Technician: 3 Qualified Social Worker: 2 Occupational Therapy Aide: 1 Feeding Assistant: 1 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Registered Nurse100101,98391100%7
Certified Nursing Assistant240241,63291100%6.1
Medication Aide/Technician150157538492%5.1
Speech Language Pathologist0557336774%5.3
Clinical Nurse Specialist2024266369%4.2
Mental Health Service Worker1014165257%8
Physical Therapy Aide0444056369%6
Licensed Practical Nurse8083014954%5.3
Administrator1012806571%4.3
Physical Therapy Assistant0552134651%4.4
Qualified Social Worker0222004246%4.7
Respiratory Therapy Technician0331956066%2.8
Nurse Practitioner1011386571%2.1
Occupational Therapy Aide0111285358%2.4
RN Director of Nursing1011126571%1.7
Dietitian1011126571%1.7
Dental Services Staff101451314%3.4
Other Dietary Services Staff101262629%1
Occupational Therapy Assistant0112433%7.8
Nurse Aide in Training2022333%7.5
Feeding Assistant011141415%1
Medical Director011131314%1
10 Registered Nurse
% of Days 100%
24 Certified Nursing Assistant
% of Days 100%
15 Medication Aide/Technician
% of Days 92%
5 Speech Language Pathologist
% of Days 74%
2 Clinical Nurse Specialist
% of Days 69%
1 Mental Health Service Worker
% of Days 57%
4 Physical Therapy Aide
% of Days 69%
8 Licensed Practical Nurse
% of Days 54%
1 Administrator
% of Days 71%
5 Physical Therapy Assistant
% of Days 51%
2 Qualified Social Worker
% of Days 46%
3 Respiratory Therapy Technician
% of Days 66%
1 Nurse Practitioner
% of Days 71%
1 Occupational Therapy Aide
% of Days 58%
1 RN Director of Nursing
% of Days 71%
1 Dietitian
% of Days 71%
1 Dental Services Staff
% of Days 14%
1 Other Dietary Services Staff
% of Days 29%
1 Occupational Therapy Assistant
% of Days 3%
2 Nurse Aide in Training
% of Days 3%
1 Feeding Assistant
% of Days 15%
1 Medical Director
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
267 residents
Residents by payment source
Medicare
10 residents (3.7%)
Private pay or other
257 residents (96.3%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.0%
21% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 94.7%
20% better than Indiana average

Indiana average: 79.0%

Guides for Better Senior Living

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Financial Aid for Indiana Seniors

Get financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled, Indiana resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires level-of-care determination.

CHOICE Program

Indiana CHOICE

Age 60+, Indiana resident, at risk of nursing home.

~$2,000/month (varies).

$10,000 (individual).

Limited funding; regional variation.

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+, or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~50 facilities statewide; per diem rate set by FSSA.

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled, Indiana resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist.

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

16 AAAs; prioritizes low-income, rural caregivers.

Senior Community Service Employment Program (SCSEP)

Indiana SCSEP

Age 55+, unemployed, low-income, Indiana resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents.

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Indiana resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.