The Towne House Retirement Community
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Fort Wayne, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

The Towne House Retirement Community

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Fort Wayne, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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The Towne House Retirement Community accepts Medicare and private pay.

Overview of The Towne House Retirement Community

Welcome to The Towne House Retirement Community have been providing exceptional care for seniors since 1965! As a non-profit organization based in Fort Wayne, they offer a range of services to meet the needs of their residents, including assisted living, memory care, skilled nursing, and rehabilitation services. The home’s compassionate team is very dedicated to providing the highest level of care and attention to people in their golden years.

Residents can stay active and healthy by taking advantage of the home’s  state-of-the-art fitness center or participating in some of the many social activities, like card and game gatherings or arts and music programs. Seniors can relax in their cozy library or take up a new hobby in our woodworking shop. They can even challenge their friends to a game of shuffleboard on the courts! At The Towne House, they also take care of all the little things so residents can focus on enjoying life. They provide housekeeping and home maintenance services, as well as transportation to make it easy for seniors to get around town.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 62.1% Above IN avg. ▲ 62.1% Above IN avg.IN average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 78.1% Above IN avg. ▲ 78.1% Above IN avg.IN average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 103.4% Above IN avg. ▲ 103.4% Above IN avg.IN average: 2.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 2.2% Below IN avg. ▼ 2.2% Below IN avg.IN average: 4.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Indiana averages

Rank #7 / 275Nurse hours — State benchmarkedThis home is ranked 7th out of 275 homes we track in Indiana for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Indiana average, with a ranking across 275 Indiana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 7th out of 275 homes we track in Indiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

5h 49m

69% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
2h 50m
+360% State avg: 37m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
30m
−30% State avg: 44m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 29m
+19% State avg: 2h 5m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
5h 0m
+66% State avg: 3h 1m per day · National avg: 3h 30m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
25m
+572% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
1h 52m
+301% State avg: 28m per day · National avg: 29m per day

1 of 6 metrics below state avg

Capacity and availability

Residents per day
13
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
20 days
Bed community size
447-bed community Rank #2 / 431Bed count — State benchmarkedThis home is ranked 2nd out of 431 homes we track in Indiana for bed count. Shows this facility's certified or reported bed count compared to other Indiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 38 / 100 Rank #279 / 551Walk Score — State benchmarkedThis home is ranked 279th out of 551 homes we track in Indiana for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Indiana facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Details

Facility TypeNursing Home / Skilled Nursing Facility
StatusActive
IssuanceOctober 1, 2024
ExpirationSeptember 30, 2026
License Number24-000541-1
CMS Certification Number155475

Ownership & Operating Entity

The Towne House Retirement Community is legally operated by Bhi Senior Living, Inc, and administered by Hayley Carr.

Profit StatusNonprofit

Type Of Units

Medicare (SNF)
32 units
Non-Certified Comprehensive Care
75 units
Residential
340 units
Total beds
447 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical DirectorRobert Wilkins
Director of NursingAngela Watson

Contact Information

Fax(260) 969-8072

Contact The Towne House Retirement Community

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Inspection Score Info A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

11 points above the Indiana average for nursing homes (83/100)

Rank #53 / 393 in Indiana Inspection Score — State benchmarked This home is ranked 53rd out of 393 homes we track in Indiana for inspection score. Shows this facility's inspection score compared to the Indiana average among 393 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. This is a proprietary Assisted Living Magazine score. Inspection score: 94 out of 100. Letter grade A. 11 points above the Indiana average for nursing homes (83/100)

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. IN average 0 Worse No metrics in this bucket. 6 Better Metrics better than Indiana average:
• Total deficiencies (61% below)
• Deficiencies per inspection (29% below)
• Inspections with deficiencies (43% below)
• Inspection deficiency rate (3% below)
• Total complaints (80% below)
• Complaints per year (77% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityIN Averagevs. IN Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1333 This facility has 61% fewer total deficiencies than a typical Indiana nursing home (13 vs. IN avg 33).↓ 61% better Rank #88 / 318 Total deficiencies — State benchmarked This home is ranked 88th out of 318 homes we track in Indiana for deficiencies. Shows this facility's deficiencies compared to the Indiana average among 318 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 1.21.7 This facility has 29% fewer deficiencies per inspection than a typical Indiana nursing home (1.2 vs. IN avg 1.7).↓ 29% better Rank #64 / 309 Deficiencies per inspection — State benchmarked This home is ranked 64th out of 309 homes we track in Indiana for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Indiana average among 309 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityIN Averagevs. IN Avg
Total visits Info Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits. 1119 This facility has had 42% fewer total visits than the Indiana average (11 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 42% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 47 This facility has 43% fewer inspections with deficiencies than a typical Indiana nursing home (4 vs. IN avg 7).↓ 43% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 36%37% This facility has 1 percentage point lower inspection deficiency rate than a typical Indiana nursing home (36% vs. IN avg 37%).↓ 1% better
Inspections Info Routine, scheduled inspections conducted by state regulators. 1113 This facility has had 15% fewer inspections than the Indiana average (11 vs. IN avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 15% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityIN Averagevs. IN Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 15 This facility has 80% fewer total complaints than a typical Indiana nursing home (1 vs. IN avg 5).↓ 80% better Rank #1 / 290 Total complaints — State benchmarked This home is ranked 1st out of 290 homes we track in Indiana for total complaints. Shows this facility's total complaints compared to the Indiana average among 290 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2022. 0.31.3 This facility has 77% fewer complaints per year than a typical Indiana nursing home (0.3 vs. IN avg 1.3).↓ 77% better
Complaint visits Info On-site visits triggered by formal complaints. Formal complaints can result in multiple visits. 118 This facility has had 38% more complaint visits than the Indiana average (11 vs. IN avg 8). More inspections can mean more regulatory scrutiny rather than worse care.↑ 38% more

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2022 · 4 years of data
Total health inspections 3

Indiana average 6


Last Health inspection on May 2024

Total health citations
8 Rank #25 / 278Health citations — State benchmarkedThis home is ranked 25th out of 278 homes we track in Indiana for health citations. Shows this facility's total health deficiency citations benchmarked to the Indiana State average, with a ranking across all 278 IN facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Indiana average 25

Citations per inspection
2.67 Rank #64 / 278Citations per inspection — State benchmarkedThis home is ranked 64th out of 278 homes we track in Indiana for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Indiana mean across 278 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Indiana average 4.12


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 8 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than Indiana average

Indiana average: 0.2


Serious health citations
0
100% better than Indiana average

Indiana average: 0.6

0 critical citations Indiana average: 0.2

0 serious citations Indiana average: 0.6

8 moderate citations Indiana average: 23.8

0 minor citations Indiana average: 0.4
Citations history (last 4 years)
Nutrition moderate citation May 30, 2024
Corrected

Quality of Care moderate citation May 30, 2024
Corrected

Quality of Care moderate citation May 30, 2024
Corrected

Care Planning moderate citation May 30, 2024
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 75
Employees 56
Contractors 19
Staff to resident ratio 0.28 : 1
280799% more staff per resident than Indiana average
Indiana average ratio: 0.00 : 1 Indiana average ratio: 0.00 : 1See full Indiana ranking
Avg staff/day 18
Average shift 4.7 hours
39% worse than Indiana average
Indiana average: 7.7 hours Indiana average shift: 7.7 hoursSee full Indiana ranking
Total staff hours (quarter) 7,781

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 11 RN Staff are full-time employees. No contractors work on this role. 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.1 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 9 LPN Staff are full-time employees. No contractors work on this role. 9
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.7 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 16 CNA Staff are full-time employees. No contractors work on this role. 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 5.4 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

25.3%

1,971 contractor hours this quarter

Speech Language Pathologist: 5 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 2 Physical Therapy Aide: 2 Qualified Social Worker: 2 Occupational Therapy Aide: 1 Feeding Assistant: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse110111,7379199%7.1
Certified Nursing Assistant160161,1189199%5.4
Medication Aide/Technician8089318997%5.6
Speech Language Pathologist0556696571%5.6
Licensed Practical Nurse9095006773%5.7
Physical Therapy Aide0224606470%6.8
Clinical Nurse Specialist4044556874%3.8
Mental Health Service Worker1014165257%8
Respiratory Therapy Technician0442966368%3.8
Administrator1012646672%4
Physical Therapy Assistant0221955054%3.9
Qualified Social Worker0221894347%4.1
Occupational Therapy Aide0111175661%2.1
Nurse Practitioner1011076672%1.6
Dietitian1011076672%1.6
RN Director of Nursing101955964%1.6
Other Dietary Services Staff202412628%1
Dental Services Staff101411415%2.9
Occupational Therapy Assistant011181011%1.8
Feeding Assistant011141415%1
Medical Director011131314%1
11 Registered Nurse
% of Days 99%
16 Certified Nursing Assistant
% of Days 99%
8 Medication Aide/Technician
% of Days 97%
5 Speech Language Pathologist
% of Days 71%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Above average Indiana avg: 2.9 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 99.0%
21% better than Indiana average

Indiana average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Indiana average

Indiana average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 94.7%
20% better than Indiana average

Indiana average: 79.0%

Breakdown by payment type

Medicare

41% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

59% of new residents, often for short stays.

Typical stay 10 - 11 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 267
Medicare
10
3.7% of residents
Private pay or other
257
96.3% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.1M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.3M
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$11.1M Rank #100 / 268Net patient revenue — State benchmarkedThis home is ranked 100th out of 268 homes we track in Indiana. Shows this facility's net patient revenue compared to the Indiana average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.3M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$34.6K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #102 / 268Payroll costs — State benchmarkedThis home is ranked 102nd out of 268 homes we track in Indiana. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Indiana average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$5.4M 48.6% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #143 / 268Payroll % of net patient revenue — State benchmarkedThis home is ranked 143rd out of 268 homes we track in Indiana. Shows payroll as a percentage of net patient revenue versus the Indiana average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Indiana that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.4M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$9.9M

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 10 - 11 months.

Admissions
124 total

Coverage residents most often arrive under.

Medicare 41%
Private pay 59%
Discharges
186 total

Coverage residents most often leave under.

Medicare 36%
Private pay 64%

Places of interest near The Towne House Retirement Community

Address 4.8 miles from city center Info Estimated distance in miles from Fort Wayne's city center to The Towne House Retirement Community's address, calculated via Google Maps.

Calculate Travel Distance to The Towne House Retirement Community

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Address

Compare Nursing Homes around Fort Wayne

Info below is compiled from CMS reports & the IN Dept. of Health (IDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the state average. See the benchmark below for the typical score in this state; higher is better. This is a proprietary Assisted Living Magazine score.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Indiana average is: 51.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
The Towne House Retirement Community
NH
AL
IL
MC
SNF
Fort Wayne
447
Facility 447
IN AVG 116
Rank #2 / 431
--
5.82
Facility 5.82
IN AVG 3.44
Rank #7 / 275
+50%+69%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
94
Facility 94
IN AVG 83
Rank #53 / 393
8
Facility 8
IN AVG 25.0
Rank #25 / 278
2.7
Facility 2.7
IN AVG 4.1
Rank #64 / 278
-13-
38
Facility 38
IN AVG 40
Rank #279 / 551
Jane Richardson
$11.1MFiscal year ending 12/2023
Facility $11.1MFiscal year ending 12/2023
IN AVG $10.5M
Rank #100 / 268
$5.4MFiscal year ending 12/2023
Facility $5.4MFiscal year ending 12/2023
IN AVG $5.2M
Rank #102 / 268
48.6%Fiscal year ending 12/2023
Facility 48.6%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #143 / 268
155475
Canterbury Nursing and Rehabilitation Center
NH
HOS
MC
RC
SNF
Fort Wayne
142
Facility 142
IN AVG 116
Rank #104 / 431
78.9%
Facility 78.9%
IN AVG 66.9
Rank #103 / 410
+18%
3.05
Facility 3.05
IN AVG 3.44
Rank #193 / 275
+51%-11%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
80
Facility 80
IN AVG 83
Rank #234 / 393
14
Facility 14
IN AVG 25.0
Rank #64 / 278
2.3
Facility 2.3
IN AVG 4.1
Rank #39 / 278
-112A+
62
Facility 62
IN AVG 40
Rank #131 / 551
Meeta Anand
$11.4MFiscal year ending 12/2023
Facility $11.4MFiscal year ending 12/2023
IN AVG $10.5M
Rank #95 / 268
$6.2MFiscal year ending 12/2023
Facility $6.2MFiscal year ending 12/2023
IN AVG $5.2M
Rank #69 / 268
55%Fiscal year ending 12/2023
Facility 55%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #84 / 268
155656
Heritage Pointe of Fort Wayne
NH
AL
IL
MC
SNF
Fort Wayne (The Villas At Heritage Lakes)
110
Facility 110
IN AVG 116
Rank #204 / 431
51.8%
Facility 51.8%
IN AVG 66.9
Rank #323 / 410
-23%
4.62
Facility 4.62
IN AVG 3.44
Rank #20 / 275
-18%+34%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
85
Facility 85
IN AVG 83
Rank #158 / 393
9
Facility 9
IN AVG 25.0
Rank #32 / 278
1.5
Facility 1.5
IN AVG 4.1
Rank #12 / 278
-57--Adams County Memorial Hospital
$9.1MFiscal year ending 03/2024
Facility $9.1MFiscal year ending 03/2024
IN AVG $10.5M
Rank #156 / 268
$5.9MFiscal year ending 03/2024
Facility $5.9MFiscal year ending 03/2024
IN AVG $5.2M
Rank #80 / 268
65.3%Fiscal year ending 03/2024
Facility 65.3%Fiscal year ending 03/2024
IN AVG 51.1%
Rank #22 / 268
155828
Majestic Care of Fort Wayne
NH
HOS
MC
RC
SNF
Fort Wayne (Lake Shores)
70
Facility 70
IN AVG 116
Rank #346 / 431
98.6%
Facility 98.6%
IN AVG 66.9
Rank #3 / 410
+47%
2.33
Facility 2.33
IN AVG 3.44
Rank #272 / 275
-36%-32%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
87
Facility 87
IN AVG 83
Rank #136 / 393
8
Facility 8
IN AVG 25.0
Rank #25 / 278
1.3
Facility 1.3
IN AVG 4.1
Rank #6 / 278
169A+
23
Facility 23
IN AVG 40
Rank #374 / 551
Majestic Care Of Fort Wayne LLC
$9.3MFiscal year ending 12/2023
Facility $9.3MFiscal year ending 12/2023
IN AVG $10.5M
Rank #145 / 268
$3.0MFiscal year ending 12/2023
Facility $3.0MFiscal year ending 12/2023
IN AVG $5.2M
Rank #217 / 268
32.2%Fiscal year ending 12/2023
Facility 32.2%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #258 / 268
155359
Lutheran Life Villages
NH
AL
IL
MC
SNF
Fort Wayne
84
Facility 84
IN AVG 116
Rank #309 / 431
97.6%
Facility 97.6%
IN AVG 66.9
Rank #5 / 410
+46%
4.54
Facility 4.54
IN AVG 3.44
Rank #26 / 275
+24%+32%
$0
Facility $0
IN AVG $31.4k
Rank #1 / 278
98
Facility 98
IN AVG 83
Rank #11 / 393
8
Facility 8
IN AVG 25.0
Rank #25 / 278
2.0
Facility 2.0
IN AVG 4.1
Rank #24 / 278
-82-
9
Facility 9
IN AVG 40
Rank #472 / 551
Alexander Kiefer
$10.4MFiscal year ending 12/2023
Facility $10.4MFiscal year ending 12/2023
IN AVG $10.5M
Rank #118 / 268
$5.8MFiscal year ending 12/2023
Facility $5.8MFiscal year ending 12/2023
IN AVG $5.2M
Rank #84 / 268
55.8%Fiscal year ending 12/2023
Facility 55.8%Fiscal year ending 12/2023
IN AVG 51.1%
Rank #75 / 268
155800

Financial Assistance for
Nursing Home in Indiana

The Towne House Retirement Community is located in Fort Wayne, Indiana.
Here are the financial assistance programs available to residents in Indiana.

Get Financial aid guidance

Aged and Disabled Waiver

Indiana Medicaid A&D Waiver

Age 65+ or disabled
General Indiana resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
IN

Requires level-of-care determination.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home health services

CHOICE Program

Indiana CHOICE

Age 60+
General Indiana resident, at risk of nursing home.
Income Limits ~$2,000/month varies
Asset Limits $10,000 individual
IN

Limited funding; regional variation.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Residential Care Assistance Program (RCAP)

Indiana Residential Care Assistance Program

Age 65+
General or blind, or disabled, Indiana resident, in approved facility, low-income or SSI recipient.
Income Limits (2025) ~$1,004/month including SSI
Asset Limits $2,000 (individual), $3,000 (couple).
IN

~50 facilities statewide; per diem rate set by FSSA.

Benefits
Room/board Laundry Minimal care coordination (~$20-$50/day subsidy)

Medicare Savings Program (MSP)

Indiana Medicare Savings Program

Age 65+ or disabled
General Indiana resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
IN

Three tiers; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Indiana NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Indiana resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
IN

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Indiana VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Indiana resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
IN

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about The Towne House Retirement Community

Who is the Director of Nursing at The Towne House Retirement Community?

Angela Watson is the Director of Nursing at The Towne House Retirement Community.

Who is the owner of The Towne House Retirement Community?

The Towne House Retirement Community is legally operated by Bhi Senior Living, Inc, and administered by Hayley Carr.

Is The Towne House Retirement Community in a walkable area?

The Towne House Retirement Community has a walk score of 38. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Towne House Retirement Community?

According to IN state health department records, The Towne House Retirement Community's license number is 24-000541-1.

When does The Towne House Retirement Community's license expire?

According to IN state health department records, The Towne House Retirement Community's license expires on September 30, 2026.

What is the occupancy rate at The Towne House Retirement Community?

The Towne House Retirement Community's occupancy is 49.2%.

Are pets allowed at The Towne House Retirement Community?

Yes, The Towne House Retirement Community allows residents to bring their pets.

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