The Village at Incarnate Word

Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Nursing Care · San Antonio, TX

CMS overall rating

The Village at Incarnate Word

Q: What neighborhood is The Village at Incarnate Word in?

The Village at Incarnate Word is in the Willshire Terrace neighborhood of SAN ANTONIO.

Q: Is The Village at Incarnate Word in a walkable area?

The Village at Incarnate Word has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the occupancy rate at The Village at Incarnate Word?

The Village at Incarnate Word's occupancy is 91%.

Q: Does The Village at Incarnate Word operate as a for-profit or non-profit?

The Village at Incarnate Word is registered as a non-profit in TX.

Q: How many beds does The Village at Incarnate Word have?

The Village at Incarnate Word has 60 beds.

Q: Are there photos of The Village at Incarnate Word?

Yes — there are 2 photos of The Village at Incarnate Word in the photo gallery on this page.

Nursing Home, Assisted Living, Home Care, Independent Living, Memory Care & Nursing Care · San Antonio, TX

CMS overall rating

4707 Broadway, San Antonio, TX 78209 View map

Calculator: See prices in your area

The Village at Incarnate Word accepts Medicaid, Medicare, and private pay.

Calculator: See prices in your area

The Village at Incarnate Word accepts Medicaid, Medicare, and private pay.

Overview of The Village at Incarnate Word

The Village at Incarnate Word is a 60-bed nursing and rehabilitation community in San Antonio, Texas. It is operated by Incarnate Word Retirement Community, Inc., a voluntary nonprofit founded by the Sisters of Charity of the Incarnate Word. The facility offers nursing and rehabilitation, assisted living, independent living, memory care, and respite care. It accepts Medicare, Medicaid, and private pay. The facility holds a 5-star CMS overall rating, placing it among the top performers in the state. Across three inspections since 2023, the facility recorded 13 citations, roughly half the Texas average of 25.9, with zero critical or serious findings and no federal penalties in that period. Total nurse staffing averages 4 hours and 23 minutes per resident per day, 16% above the Texas average, with certified nurse aide staffing 36% above the state benchmark, ranking the facility 49th out of 289 Texas SNFs for total adjusted nursing hours. The occupancy rate is 91%, well above the Texas average of 63.5% and ranks 15th statewide, reflecting consistent local demand. The community has been voted the #1 Best Senior Living in San Antonio for three consecutive years from 2023 to 2025 by San Antonio Express-News Readers’ Choice. Long-stay hospitalization and emergency department rates are among the clearest clinical signals for the facility. Hospitalizations are 1.02 per 1,000 resident days, 52% below the state average, and ED visits are 0.60 per 1,000 resident days, 71% below the state average. The campus includes a Spiritual Life program, an active resident council, and a CCRC structure spanning multiple levels of care. In-home care services are also available. The Village at Incarnate Word fits older adults seeking a nonprofit, faith-affiliated continuum of care in San Antonio, from short-term rehabilitation through long-term skilled nursing and memory care, within a community that maintains strong staffing and a low-acuity compliance record.

Facility Direct Line (210) 829-7561

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Texas state averages

Total nursing care / resident

4h 23m per day

This facility Texas avg (3h 38m per day)

vs Texas avg

+21%

3 of 6 metrics below state avg

Standout metric Nurse Aide is +29% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	19m per day	▼ 26% State avg: 26m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 2m per day	▲ 8% State avg: 57m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 36m per day	▲ 29% State avg: 2h 1m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 30m per day	▲ 17% State avg: 2h 59m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 82% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	15m per day	▼ 27% State avg: 20m per day · National avg: 28m per day

Capacity and availability

170 days

60-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 75 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

91%

Higher than the Texas average: 63.5%

Occupied beds

54 / 60

Average occupied beds in Texas homes 75 beds

Voted #1 Best Senior Living in San Antonio Three Years in a Row! 2025, 2024

2023 MySA San Antonio Express News Readers Choice Awards Winners.

Facility TypeSkilled Nursing Facility / Nursing Facility

StatusLicensed

CountyBexar

License NumberAL-A 145002, AL-B 149279, ALZ Certificate 104401, Nursing 145003, HCSSA 011872

CMS Certification Number676498

QualificationNursing

The Village at Incarnate Word is legally operated by Incarnate Word Retirement Community, Inc..

OwnerINCARNATE WORD RETIREMENT COMMUNITY, INC.

Owner NameIncarnate Word Retirement Community Inc

Staffing

Key information about the people who lead and staff this community.

ContactMr. Paul Harrison, CEO

Accept Medicare

Rehabilitation Services

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

No Alzheimer's certification

Nursing & Rehabilitation

Minimum Age55

Activities

Religious Services

Volunteer Program

Inspections since 2023

Total health inspections 3

Texas average 7.4

Last Health inspection on May 2025

Total health citations

Texas average 25.9

Citations per inspection

4.33

Texas average 3.67

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

8 of 13 citations resulted from standard inspections; 1 of 13 resulted from complaint investigations; and 4 of 13 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than Texas average

Texas average: 2

Serious health citations

100% better than Texas average

Texas average: 0.4

0 critical citations Texas average: 2

0 serious citations Texas average: 0.4

13 moderate citations Texas average: 23

0 minor citations Texas average: 0.4

Citations history (last 3 years)

Quality of Care moderate citation May 16, 2025

Corrected

Environmental moderate citation Sep 27, 2024

Corrected

Infection Control moderate citation Sep 27, 2024

Corrected

Nutrition moderate citation Sep 27, 2024

Corrected

Total staff 97

Employees 66

Contractors 31

Staff to resident ratio 1.94 : 1

31% more staff per resident than Texas average

Avg staff/day 36

Average shift 7 hours

14% worse than Texas average

Total staff hours (quarter) 23,313

Nursing staff breakdown

7.3 hours

8.1 hours

7.5 hours

Contractor staffing

2,475 contractor hours this quarter

Certified Nursing Assistant: 8 Licensed Practical Nurse: 5 Speech Language Pathologist: 4 Qualified Social Worker: 3 Respiratory Therapy Technician: 3 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Medication Aide/Technician: 1 Occupational Therapy Assistant: 1 Medical Director: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	32	8	40	10,485	92	100%	7.5
Licensed Practical Nurse	13	5	18	4,263	92	100%	8.1
Medication Aide/Technician	9	1	10	2,768	92	100%	8.2
RN Director of Nursing	2	0	2	960	65	71%	7.9
Registered Nurse	4	0	4	663	75	82%	7.3
Nurse Practitioner	1	0	1	488	61	66%	8
Clinical Nurse Specialist	1	0	1	488	61	66%	8
Mental Health Service Worker	1	0	1	484	56	61%	8.6
Administrator	1	0	1	480	64	70%	7.5
Physical Therapy Aide	0	2	2	479	64	70%	4.1
Speech Language Pathologist	0	4	4	458	69	75%	2.4
Dietitian	2	0	2	436	52	57%	8.4
Qualified Social Worker	0	3	3	366	66	72%	5.5
Physical Therapy Assistant	0	2	2	312	62	67%	5
Respiratory Therapy Technician	0	3	3	61	32	35%	1.8
Occupational Therapy Assistant	0	1	1	51	26	28%	2
Occupational Therapy Aide	0	1	1	41	6	7%	6.8
Medical Director	0	1	1	30	13	14%	2.3

40 Certified Nursing Assistant

% of Days 100%

18 Licensed Practical Nurse

% of Days 100%

10 Medication Aide/Technician

% of Days 100%

2 RN Director of Nursing

% of Days 71%

4 Registered Nurse

% of Days 82%

1 Nurse Practitioner

% of Days 66%

1 Clinical Nurse Specialist

% of Days 66%

1 Mental Health Service Worker

% of Days 61%

1 Administrator

% of Days 70%

2 Physical Therapy Aide

% of Days 70%

4 Speech Language Pathologist

% of Days 75%

2 Dietitian

% of Days 57%

3 Qualified Social Worker

% of Days 72%

2 Physical Therapy Assistant

% of Days 67%

3 Respiratory Therapy Technician

% of Days 35%

1 Occupational Therapy Assistant

% of Days 28%

1 Occupational Therapy Aide

% of Days 7%

1 Medical Director

% of Days 14%

View All Staffing Data in San Antonio

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 16.2

88% worse than Texas average

Texas average: 8.6

Functional decline score 34.9

118% worse than Texas average

Texas average: 16.0

Long-stay resident measures

Above average Texas avg: 4.1

Need for Help with Daily Activities Increased 32.6%

102% worse than Texas average

Texas average: 16.2%

Walking Ability Worsened 36.9%

127% worse than Texas average

Texas average: 16.2%

Low Risk Residents with Bowel/Bladder Incontinence 35.2%

125% worse than Texas average

Texas average: 15.7%

Falls with Major Injury 2.3%

30% better than Texas average

Texas average: 3.2%

High Risk Residents with Pressure Ulcers 4.3%

In line with Texas average

Texas average: 4.4%

Urinary Tract Infection 4.1%

405% worse than Texas average

Texas average: 0.8%

Lost Too Much Weight 4.8%

39% worse than Texas average

Texas average: 3.5%

Depressive Symptoms 2.3%

18% better than Texas average

Texas average: 2.9%

Antipsychotic Use 6.4%

18% better than Texas average

Texas average: 7.9%

Pneumococcal Vaccine 90.9%

7% worse than Texas average

Texas average: 97.3%

Influenza Vaccine 100.0%

In line with Texas average

Texas average: 97.9%

Hospitalizations per 1,000 days 1.02

52% better than Texas average

Texas average: 2.13

ED visits per 1,000 days 0.60

71% better than Texas average

Texas average: 2.07

Short-stay resident measures

Average Texas avg: 3.1

Pneumococcal Vaccine 81.3%

10% worse than Texas average

Texas average: 90.4%

Antipsychotic medication increase 0.0%

100% better than Texas average

Texas average: 1.4%

Influenza Vaccine 79.4%

10% worse than Texas average

Texas average: 88.0%

Re-hospitalized after SNF stay 27.6%

7% worse than Texas average

Texas average: 25.9%

Emergency department visits 9.4%

22% better than Texas average

Texas average: 12.0%

Falls with major injury 0.0%

100% better than Texas average

Texas average: 0.8%

Ability to care for self at discharge 70.4%

31% better than Texas average

Texas average: 53.7%

Successful return to home or community 41.3%

18% worse than Texas average

Texas average: 50.6%

Breakdown by payment type

Medicare

47% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

49% of new residents, often for short stays.

Typical stay 8 - 9 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 1 years

Total residents 50

Medicare

12% of residents

Medicaid

10% of residents

Private pay or other

78% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for The Village at Incarnate Word from 2022–2024, based on CMS SNF Cost Reports.

Occupancy Rate 90.5% ↑ 0.4pp vs 2023

Net Patient Income -$11.6M ↓ ~$398.3K vs 2023

Payroll Costs $7.9M ↓ ~$109.3K vs 2023

Operating Margin -173.5% ↓ 1.9pp vs 2023

Metric	2022	2023	2024
Occupancy %	78.9%	90.2%	90.5%
Beds	60	60	60
Net Income	-$191,832	$1,368,308	$1,689,220
Gross Revenue	$6,622,553	$7,023,197	$7,573,839
Operating Expenses	$17,091,176	$17,788,903	$18,346,221
Net Patient Income	-$11,320,122	-$11,240,953	-$11,639,271
Net Patient Revenue	$5,771,054	$6,547,950	$6,706,950
Payroll Costs	$8,025,647	$8,019,609	$7,910,351
Operating Margin %	-196.2%	-171.7%	-173.5%
Medicare %	7.8%	10.3%	10.6%
Medicaid %	11.1%	8.6%	10.8%
Private %	81.1%	81.2%	78.6%
Net Patient Revenue/Day	$334	$332	$337
Cost/Day	$989	$901	$923
Avg Length of Stay	213.4 days	145.2 days	169.9 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 08/2024.

Net patient revenue

$6.7M

Net patient income

-$11.6M

Nonprofit Other Nonprofit

Net patient revenue

$6.7M

Net patient income

-$11.6M

Other income

$13.3M

Payroll costs

$7.9M 117.9% of net patient revenue

Other operating costs

$10.4M

Total costs

$18.3M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (49% of admissions), and a typical private pay stay runs around 8 - 9 months.

Coverage residents most often arrive under.

Medicare 47%

Private pay 49%

Medicaid 4%

Coverage residents most often leave under.

Medicare 48%

Private pay 48%

Medicaid 4%

4.9 miles from city center Estimated distance in miles from San Antonio's city center to The Village at Incarnate Word's address, calculated via Google Maps.

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The information below is reported by the Texas Health and Human Services Commission.


The Village at Incarnate Word	AL HC IL MC NC NH	San Antonio (Willshire Terrace)	-	60 Facility 60 TX AVG 80 Rank #583 / 988	A+	75 Facility 75 TX AVG 41 Rank #67 / 1391	-
River City Care Center	AL NH	San Antonio (Eastside Promise Neighborhood)	-	92 Facility 92 TX AVG 80 Rank #410 / 988	-	68 Facility 68 TX AVG 41 Rank #158 / 1391	Private / Semi-Private Rooms
Buena Vida Nursing and Rehab Center San Antonio	AL MC NH	San Antonio (East Side)	-	222 Facility 222 TX AVG 80 Rank #10 / 988	-	26 Facility 26 TX AVG 41 Rank #1005 / 1391	Private / Semi-Private Rooms
Mystic Park Nursing and Rehabilitation Center	AL MC NH	San Antonio (Far West Side)	-	119 Facility 119 TX AVG 80 Rank #258 / 988	-	59 Facility 59 TX AVG 41 Rank #311 / 1391	Private / Semi-Private Rooms
San Pedro Manor	AL MC NH	San Antonio (Monte Vista)	-	150 Facility 150 TX AVG 80 Rank #63 / 988	A+	79 Facility 79 TX AVG 41 Rank #38 / 1391	Private / Semi-Private Rooms

Nursing Home Explorer

Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled

General Texas resident, Medicaid-eligible, care need (not always nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home aides

Texas Community Care Services

TX CCS

Age 60+

General Texas resident, at risk of decline.

Income Limits ~$2,000/month individual, varies

Asset Limits $5,000 individual

Limited funding; high demand in urban areas.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+

General TX resident; no income/asset limits.

Income Limits (2025) None; donations encouraged.

Asset Limits Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Benefits

Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled

General TX resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed.

High rural demand; includes grandparent caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General TX resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+

General TX resident, homeowner (homestead).

Income Limits (2025) None; tax-based eligibility.

Asset Limits Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Benefits

Tax exemption or freeze (~$500-$1,000/year savings)

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+

General TX resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

Benefits

Vouchers (~$50/season) for produce at farmers’ markets

What neighborhood is The Village at Incarnate Word in?

The Village at Incarnate Word is in the Willshire Terrace neighborhood of SAN ANTONIO.

Who is the owner of The Village at Incarnate Word?

The Village at Incarnate Word is legally operated by Incarnate Word Retirement Community, Inc..

Is The Village at Incarnate Word in a walkable area?

The Village at Incarnate Word has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at The Village at Incarnate Word?

The Village at Incarnate Word's occupancy is 91%.

Does The Village at Incarnate Word operate as a for-profit or non-profit?

The Village at Incarnate Word is registered as a non-profit in TX.

How many beds does The Village at Incarnate Word have?

The Village at Incarnate Word has 60 beds.

Are there photos of The Village at Incarnate Word?

Yes — there are 2 photos of The Village at Incarnate Word in the photo gallery on this page.

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The Village at Incarnate Word

Overview of The Village at Incarnate Word

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Staffing

Leadership

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Memory & Specialized Care

Additional Services

Additional Policies & Features

Amenities & Lifestyle

Contact The Village at Incarnate Word

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

40 Certified Nursing Assistant

18 Licensed Practical Nurse

10 Medication Aide/Technician

2 RN Director of Nursing

4 Registered Nurse

1 Nurse Practitioner

1 Clinical Nurse Specialist

1 Mental Health Service Worker

1 Administrator

2 Physical Therapy Aide

4 Speech Language Pathologist

2 Dietitian

3 Qualified Social Worker

2 Physical Therapy Assistant

3 Respiratory Therapy Technician

1 Occupational Therapy Assistant

1 Occupational Therapy Aide

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near The Village at Incarnate Word

Calculate Travel Distance to The Village at Incarnate Word

Compare Assisted Living around San Antonio

Financial Assistance for Assisted Living in Texas

Community Care for the Aged and Disabled (CCAD)

Texas Community Care Services

Area Agency on Aging (AAA) Services

Medicare Savings Program (MSP)

Family Caregiver Support Program (FCSP)

Financial Assistance for
Assisted Living in Texas