The Willows at East Lansing
Nursing Home · Lansing, MI
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Willows at East Lansing

Nursing Home · Lansing, MI
CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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The Willows at East Lansing accepts Medicare, Medicaid, and private pay.

Overview of The Willows at East Lansing

The Willows at East Lansing is where maintenance-free living takes on a whole new level of comfort and convenience. With spacious living quarters and tailored programs designed for seniors, The Willows offers a unique blend of reliability and support, ensuring that every resident enjoys a fulfilling and engaging lifestyle.

Their comprehensive care options include assisted living facilities, where residents can thrive in a nurturing and socially enriched atmosphere. They also offer the unique blend of memory care with skilled nursing, providing specialized support for those requiring advanced care. Each apartment is thoughtfully designed, featuring custom cabinetry, air conditioning, and cable services to create a comfortable and contemporary living space. With Wi-Fi accessibility and smoke-free suites, modern amenities seamlessly complement daily life. The community also ensures peace of mind with 24-hour emergency maintenance.

(517) 333-3131

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 59.4% Above MI avg. ▲ 59.4% Above MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 41.5% Above MI avg. ▲ 41.5% Above MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 14.2% Below MI avg. ▼ 14.2% Below MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 33.0% Above MI avg. ▲ 33.0% Above MI avg.Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Michigan state averages

Total nursing care / resident Info This home is ranked 123rd out of 133 homes in Michigan. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 25m per day
Rank #123 / 133Nurse hours — State benchmarkedThis home is ranked 123rd out of 133 homes in Michigan. Shows adjusted nurse hours per resident per day benchmarked to the Michigan average, with a ranking across 133 Michigan SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Michigan avg (4h 18m per day)
vs Michigan avg
-21%

1 of 1 metrics below state avg

Staff type Hours / Day / Resident vs state avg
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 19m per day ▼ 6% State avg: 3h 32m per day · National avg: 3h 25m per day

Capacity and availability

This home usually has availability

Higher occupancy than the Michigan average: 75.8%
Occupancy rate
77.2% Rank #92 / 386Occupancy rate — State benchmarkedThis home is ranked 92nd out of 386 homes in Michigan. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 386. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
48 days
Walk Score
Walk Score: 19 / 100 Rank #536 / 703Walk Score — State benchmarkedThis home is ranked 536th out of 703 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Safety & Compliance

Hoyer Lift
Emergency SystemsYes
Safety Features24-hour emergency alert system

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets Allowed
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Fitness Center
Gym
Salon
Barber
Dining Room
Restaurant
Courtyard
Garden
Walking Paths
Transportation
Housekeeping
Laundry
Linen Service
Private Dining
Outdoor Seating
Memory Care Services
ActivitiesResidents can participate in daily programming and community events.
Branded ProgramsVitality program, Artisan program, Live a Dream program
Wellness ProgramTrilogy residents who utilize therapy services experience mobility improvements that surpass the national average by 39.5%.
Specific ProgramsDaily Rhythms programming, Respite and Recover program

Dining & Nutrition

Food DescriptionThe dining program includes chef-prepared meals with options for various dietary needs, including heart-healthy and diabetic-friendly choices.

Contact The Willows at East Lansing

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 102
Employees 87
Contractors 15
Staff to resident ratio 1.67:1
0% compared with Michigan average
Michigan average ratio: 1.70:1 Michigan average ratio: 1.70:1See full Michigan ranking
Avg staff/day 43
Average shift 7.6 hours
0% compared with Michigan average
Michigan average: 7.9 hours Michigan average shift: 7.9 hoursSee full Michigan ranking
Total staff hours (quarter) 30,169

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 15 RN Staff are full-time employees. No contractors work on this role. 15
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 7 LPN Staff are full-time employees. No contractors work on this role. 7
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 36 CNA Staff are full-time employees. No contractors work on this role. 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

9.7%

2,928 contractor hours this quarter

Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Physical Therapy Aide: 3 Speech Language Pathologist: 3 Qualified Social Worker: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant 36 0 36 10,252 92 100% 8
Registered Nurse 15 0 15 5,784 92 100% 9
Other Dietary Services Staff 8 0 8 3,138 92 100% 7.5
Clinical Nurse Specialist 8 0 8 2,219 69 75% 7.8
Licensed Practical Nurse 7 0 7 2,196 88 96% 8.4
Administrator 2 0 2 1,008 63 68% 8
Mental Health Service Worker 2 0 2 988 74 80% 7.6
Physical Therapy Assistant 0 4 4 953 80 87% 6.8
Speech Language Pathologist 0 3 3 871 73 79% 5.5
Nurse Aide in Training 3 0 3 751 72 78% 9.7
Nurse Practitioner 1 0 1 498 63 68% 7.9
Respiratory Therapy Technician 0 4 4 464 71 77% 4.9
Dietitian 2 0 2 367 48 52% 7.7
Qualified Social Worker 0 1 1 334 56 61% 6
Physical Therapy Aide 0 3 3 306 71 77% 3.8
Occupational Therapy Assistant 3 0 3 40 45 49% 0.9
36 Certified Nursing Assistant
% of Days 100%
15 Registered Nurse
% of Days 100%
8 Other Dietary Services Staff
% of Days 100%
8 Clinical Nurse Specialist
% of Days 75%
7 Licensed Practical Nurse
% of Days 96%
2 Administrator
% of Days 68%
2 Mental Health Service Worker
% of Days 80%
4 Physical Therapy Assistant
% of Days 87%
3 Speech Language Pathologist
% of Days 79%
3 Nurse Aide in Training
% of Days 78%
1 Nurse Practitioner
% of Days 68%
4 Respiratory Therapy Technician
% of Days 77%
2 Dietitian
% of Days 52%
1 Qualified Social Worker
% of Days 61%
3 Physical Therapy Aide
% of Days 77%
3 Occupational Therapy Assistant
% of Days 49%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 4.8
43% better than Michigan average

Michigan average: 8.4

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 10.9
33% better than Michigan average

Michigan average: 16.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 5.6%
55% better than Michigan average

Michigan average: 12.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.1%
47% better than Michigan average

Michigan average: 15.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 19.2%
9% better than Michigan average

Michigan average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 0.0%
100% better than Michigan average

Michigan average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 1.9%
68% better than Michigan average

Michigan average: 5.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.8%
53% better than Michigan average

Michigan average: 1.7%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.5%
50% worse than Michigan average

Michigan average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.9%
77% better than Michigan average

Michigan average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.2%
38% better than Michigan average

Michigan average: 15.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.9%
In line with Michigan average

Michigan average: 94.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Michigan average

Michigan average: 95.0%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 94.9%
15% better than Michigan average

Michigan average: 82.5%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.2%
18% better than Michigan average

Michigan average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 95.8%
20% better than Michigan average

Michigan average: 79.5%

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 18 days

Private pay

62% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 61
Medicare
31
50.8% of residents
Medicaid
28
45.9% of residents
Private pay or other
2
3.3% of residents
Programs & Services
CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$14.7M
Profit
$535.5K
Privately-owned community Operated by a business corporation.
Home revenue
$14.7M Rank #71 / 134Revenue — State benchmarkedThis home is ranked 71st out of 134 homes in Michigan. Shows this facility's annual revenue compared to the Michigan SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$535.5K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #52 / 134Payroll — State benchmarkedThis home is ranked 52nd out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.7M
52.3% of revenue Rank #26 / 134Payroll % — State benchmarkedThis home is ranked 26th out of 134 homes in Michigan. Shows payroll as a percentage of revenue versus the Michigan average. Well-run Michigan SNFs typically land around 49–59% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.5M
Total costs $14.2M

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Financial Assistance for
Nursing Home in Michigan

The Willows at East Lansing is located in Lansing, Michigan.
Here are the financial assistance programs available to residents in Michigan.

Get Financial aid guidance

MI Choice Waiver

Michigan Medicaid MI Choice Waiver

Age 65+ or disabled
General Michigan resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MI

Delivered through regional waiver agents; waitlists possible.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Adult day care ($65/day)

Home Help Program

Michigan Home Help

Age 65+ or disabled
General Michigan resident, Medicaid- eligible or low-income.
Income Limits ~$1,732/month individual, Medicaid threshold
Asset Limits $2,000 individual
MI

Can hire family caregivers; less intensive than waiver.

Benefits
Personal care (up to 60 hours/month) Homemaker services Respite (varies)

Program of All-Inclusive Care for the Elderly (PACE)

Michigan PACE

Age 55+
General Michigan resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple).
MI

16 PACE centers (e.g., Ingham, Wayne counties); expanding slowly.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

Medicare Savings Program (MSP)

Michigan Medicare Savings Program

Age 65+ or disabled
General Michigan resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MI

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Michigan NFCSP Respite Care

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; Michigan resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MI

16 AAAs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Michigan VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Michigan resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MI

High veteran demand in urban/rural areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Frequently Asked Questions about The Willows at East Lansing

Is The Willows at East Lansing in a walkable area?

The Willows at East Lansing has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at The Willows at East Lansing?

The Willows at East Lansing's occupancy is 77.2%.

Are there photos of The Willows at East Lansing?

Yes — there are 32 photos of The Willows at East Lansing in the photo gallery on this page.

What is the phone number of The Willows at East Lansing?

(517) 333-3131 will put you in contact with the team at The Willows at East Lansing.

Is The Willows at East Lansing Medicare or Medicaid certified?

Yes — The Willows at East Lansing is a CMS-certified provider of Medicare and Medicaid.

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