Twin Lakes Memory Care

Q: Is Twin Lakes Memory Care in a walkable area?

Twin Lakes Memory Care has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the license number of Twin Lakes Memory Care?

According to NC state health department records, Twin Lakes Memory Care's license number is HAL-001-165.

Q: Does Twin Lakes Memory Care have different floorplan options?

Yes — see the floorplan options available at Twin Lakes Memory Care on this page.

Q: What is the overall rating for Twin Lakes Memory Care?

Twin Lakes Memory Care received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

Q: How many beds does Twin Lakes Memory Care have?

Twin Lakes Memory Care has 32 beds.

Q: Are there photos of Twin Lakes Memory Care?

Yes — there are 12 photos of Twin Lakes Memory Care in the photo gallery on this page.

Q: What is the address of Twin Lakes Memory Care?

Twin Lakes Memory Care is located at 3810 Heritage Drive Burlington, NC 27215.

Overview of Twin Lakes Memory Care

Twin Lakes Memory Care is part of Twin Lakes Community, a Continuing Care Retirement Community located in Burlington, NC. It offers a range of services including independent living, assisted living, skilled nursing, and memory care. The community is designed to provide a supportive environment for seniors, with a focus on wellness and engagement.

(336) 538-1500

32-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

Walk Score: 72 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

StatusActive

CountyAlamance

License NumberHAL-001-165

AccreditationsCARF accredited

Inspection Rating5-star rating from the Center for Medicare/Medicaid Services

Wheelchair Accessible

Secured Perimeter

Emergency SystemsYes

Accept Medicare

Rehabilitation Services

Respite Care

24-Hour Staffing

ActivitiesResidents can participate in various activities and events.

Wellness ProgramThrive Wellness Program

Food DescriptionDining options include The Hearth Café, The Blue Heron Pub, and The Terrace Restaurant, with no mandatory meal plan.

Ratings

Overall Rating

4 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Division Of Health Service Rating

40/4

Scores

DHSR Score

103.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

Since 2022 · 4 years of data 6 deficiencies 6 inspections 0 penalties 6 inspections with deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. North Carolina state average

Overall vs. NC average

Latest Inspection April 19, 2024

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NC Average	vs. NC Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	6	46	This facility has 87% fewer total deficiencies than a typical North Carolina nursing home (6 vs. NC avg 46).↓ 87% better
Deficiencies per year Average deficiencies per year since 2022.	1.5	11.5	This facility has 87% fewer deficiencies per year than a typical North Carolina nursing home (1.5 vs. NC avg 11.5).↓ 87% better
Deficiencies per inspection Average deficiencies per inspection.	1	2.2	This facility has 55% fewer deficiencies per inspection than a typical North Carolina nursing home (1 vs. NC avg 2.2).↓ 55% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NC Average	vs. NC Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	6	21	This facility has 71% fewer total inspections than a typical North Carolina nursing home (6 vs. NC avg 21).↓ 71% better
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	6	19	This facility has 68% fewer inspections with deficiencies than a typical North Carolina nursing home (6 vs. NC avg 19).↓ 68% better
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	100%	90%	This facility has 10 percentage points higher inspection deficiency rate than a typical North Carolina nursing home (100% vs. NC avg 90%).↑ 10% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

April 19, 2024 inspection cited four physical plant deficiencies, including emergency release switches not working and smoke barrier doors failing to latch properly.
August 9, 2023 annual survey found a medication record deficiency with missing documentation of Norco administration on the electronic medication record.
February 17, 2022 initial survey deficiency for unsecured hazardous materials was noted but no complaints or follow-ups indicated ongoing issues.

Show Inspection Reports

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Financial Trends

Historical financial and operational data for Twin Lakes Memory Care based on CMS SNF Cost Reports.

Occupancy Rate 84.9% ↓ 6.7pp vs 2020

Net Income $189.6K ↓ ~$157.5K vs 2020

Total Payroll $2.1M ↑ ~$27.8K vs 2020

Profit Margin 6.0% ↓ 4.1pp vs 2020

Metric	2012	2013	2015	2016	2017	2018	2019	2020	2021
Occupancy %	94.8%	96.9%	92.2%	94.1%	97.0%	98.2%	98.1%	91.6%	84.9%
Beds	32	32	32	32	32	32	32	32	32
Net Income	$696,170	$883,617	$381,872	$484,938	$656,307	$658,925	$671,522	$347,115	$189,600
Gross Revenue	$2,897,025	$3,004,885	$3,020,741	$3,160,272	$3,374,140	$3,504,489	$3,624,211	$3,457,842	$3,166,421
Operating Expenses	$2,055,844	$1,979,321	$2,201,900	$2,277,213	$2,314,016	$2,431,601	$2,416,715	$2,512,444	$2,488,229
Net Patient Revenue	$2,745,685	$2,844,670	$2,569,659	$2,750,502	$2,955,962	$3,073,545	$3,068,808	$2,845,483	$2,666,166
Total Payroll	$1,650,523	$1,618,676	$1,818,795	$1,874,048	$1,912,840	$1,948,847	$2,014,538	$2,051,503	$2,079,277
Profit Margin %	24.0%	29.4%	12.6%	15.3%	19.5%	18.8%	18.5%	10.0%	6.0%
Medicare %	0.3%	0.4%	0.0%	0.1%	0.0%	0.2%	0.2%	0.2%	0.0%
Medicaid %	10.4%	12.3%	20.7%	15.5%	20.0%	13.5%	18.1%	23.2%	17.5%
Private %	89.4%	87.4%	79.3%	84.4%	80.0%	86.2%	81.7%	76.7%	82.5%
Revenue/Day	$247	$251	$239	$250	$261	$268	$268	$265	$269
Cost/Day	$185	$175	$204	$207	$204	$212	$211	$234	$251
Avg Length of Stay	574.5 days	819.4 days	1,146.0 days	562.7 days	471.3 days	720.4 days	635.0 days	877.7 days	779.3 days

Finances and operations

Home revenue

$3.2M

Voluntary non-profit community Operated by a church.

Home revenue

$3.2M

Payroll costs

$2.1M

65.7% of revenue

Living Spaces & Floor Plans for Twin Lakes Memory Care

0.1 miles from city center Estimated distance in miles from Burlington's city center to Twin Lakes Memory Care's address, calculated via Google Maps.

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Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled

General North Carolina resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)

General North Carolina resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural/urban balance.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+

General NC resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+

General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Family can be aides; varies by county funding.

Benefits

Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled

General NC resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NC resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized

General NC resident, homeowner, low-income.

Income Limits (2025) ~$30,258/year 50% AMI, varies by county

Asset Limits Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

Benefits

Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)

General NC resident, in licensed adult care home, low-income.

Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.

Asset Limits $2,000 individual

Covers assisted living; counties supplement state funds.

Benefits

Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Compare Nursing Home around North Carolina

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

5 facilities compared · CMS & NC Dept. of Health data

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Carol Woods		NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Chapel Hill (Carol Woods)	119 Facility 119 NC AVG 76 Rank #60 / 390	76.7%	0%	5.94				+239%	+49%	$0	7	3.5	-	23	-	13 Facility 13 NC AVG 33 Rank #432 / 572	The Chapel Hill Residential Retirement Center, Inc.	$46.7M	$18.0M	38.5%	345199
Brookdale Carriage Club Providence		NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Olde Providence North)	77 Facility 77 NC AVG 76 Rank #180 / 390	-	-	8.12				+78%	+104%	$0	11	3.7	-	8	A+	12 Facility 12 NC AVG 33 Rank #440 / 572	Bkd Fm Holding Company LLC	$7.1M	$8.1M	114.8%	345482
Pineville Rehabilitation & Living Center		NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Pineville (Lakeview Drive)	106 Facility 106 NC AVG 76 Rank #80 / 390	-	-	3.96				+39%	0%	$116.0k	45	9.0	3	84	A+	25 Facility 25 NC AVG 33 Rank #346 / 572	Ncnh Holdings LLC	$12.1M	$5.7M	47%	345415
Walnut Ridge		NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Walnut Cove (Windmill Street)	63 Facility 63 NC AVG 76 Rank #233 / 390	100.0%	+31%	3.12				-50%	-22%	$40.1k	23	4.6	3	63	A+	50 Facility 50 NC AVG 33 Rank #149 / 572	Nita Davis	$12.9M	$3.9M	29.9%	345089
Twin Lakes Memory Care	-	NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Burlington	32 Facility 32 NC AVG 76 Rank #333 / 390	-	-	-	-	-	-	-	-	-	-	-	-	-	-	72 Facility 72 NC AVG 33 Rank #24 / 572		$3.2M	$2.1M	65.7%	345545

Nursing Home Explorer

Is Twin Lakes Memory Care in a walkable area?

Twin Lakes Memory Care has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twin Lakes Memory Care?

According to NC state health department records, Twin Lakes Memory Care's license number is HAL-001-165.

Does Twin Lakes Memory Care have different floorplan options?

Yes — see the floorplan options available at Twin Lakes Memory Care on this page.

What is the overall rating for Twin Lakes Memory Care?

Twin Lakes Memory Care received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Twin Lakes Memory Care have?

Twin Lakes Memory Care has 32 beds.

Are there photos of Twin Lakes Memory Care?

Yes — there are 12 photos of Twin Lakes Memory Care in the photo gallery on this page.

What is the address of Twin Lakes Memory Care?

Twin Lakes Memory Care is located at 3810 Heritage Drive Burlington, NC 27215.

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Overview of Twin Lakes Memory Care

About this community

License Details

Safety & Compliance

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Dining & Nutrition

Performance summary

Ratings

Scores

Contact Twin Lakes Memory Care

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Penalties and fines

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Living Spaces & Floor Plans for Twin Lakes Memory Care

Juniper Floor Plan

Evergreen Floor Plan

Forsythia Floor Plan

Gardenia Floor Plan

Holly Floor Plan

Places of interest near Twin Lakes Memory Care

Calculate Travel Distance to Twin Lakes Memory Care

Financial Assistance for Nursing Home in North Carolina

Community Alternatives Program for Disabled Adults

North Carolina Senior Care Options

Program of All-Inclusive Care for the Elderly (PACE)

In-Home Aide Services

Medicare Savings Program (MSP)

VA Aid and Attendance (A&A) and Housebound Benefits

Urgent Repair Program (URP)

State/County Special Assistance (SA)

Compare Nursing Home around North Carolina

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