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Twin Lakes Memory Care
Nursing Home, Adult Day Care, Assisted Living, Memory Care & Skilled Nursing · Burlington, NC
Residents enjoying time with a dog in a cozy setting Residents exercising in the pool with water weights Residents participating in an outdoor exercise class

Twin Lakes Memory Care

Nursing Home, Adult Day Care, Assisted Living, Memory Care & Skilled Nursing · Burlington, NC
3810 Heritage Drive Burlington, Nc 27215, Burlington, NC 27215 View map
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Twin Lakes Memory Care accepts Medicare.
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Twin Lakes Memory Care accepts Medicare.

Overview of Twin Lakes Memory Care

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Families in Burlington considering Twin Lakes Memory Care should know it is just one part of a bigger location. This 32-bed home is found inside the Twin Lakes Community, which is a retirement campus on Heritage Drive offering many levels of support, including memory care, assisted living, and nursing home services. With a Walk Score of 72, the area is very easy to walk around, meaning most daily errands and needs can be met just a short walk away.

Residents have access to rehab and short-term care, and staff are available around the clock. Along with regular activities, the community provides a special wellness plan called the Thrive Wellness Program. When state inspectors visit, they typically look at standard areas like how medicine is handled, fire safety, keeping the area safe from hazards, and checking that care plans are written down correctly.

Since the community takes Medicare, it is easier for families to plan how to pay for care over time. Because this facility is part of a larger retirement community, families get a benefit that smaller, independent places cannot provide: an easy way to move to skilled nursing or other levels of care without having to move to a new campus. This setup is a good choice for families who think their needs might change over the next few years, rather than just needing memory care right now.

Facility Direct Line (336) 538-1500
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By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 32 Rank #70 / 80Bed count — State benchmarkedThis nursing home is ranked 70th out of 80 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #7 / 112Walk Score — State benchmarkedThis nursing home is ranked 7th out of 112 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
72 / 100

About this community

License Details

StatusActive
CountyAlamance
License NumberHAL-001-165
AccreditationsCARF accredited
Inspection Rating5-star rating from the Center for Medicare/Medicaid Services

Safety & Compliance

Wheelchair Accessible
Secured Perimeter
Emergency SystemsYes

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Activities
Wellness ProgramThrive Wellness Program

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
4 / 5

Based on the North Carolina Department of Health and Human Services, Division of Health Service Regulation surveys measuring health inspections, staffing, and quality measures.

Ranked 9th (tied) of 138 homes in North Carolina See full North Carolina ranking
Division Of Health Service Rating
4/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
103.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

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Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2022 · 4 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 6 deficiencies 3 inspections 0 penalties 6 inspections with deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Inspection deficiency rate (9% above) 3 Better Metrics better than North Carolina average:
• Total deficiencies (87% below)
• Deficiencies per inspection (60% below)
• Inspections with deficiencies (84% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 646 This facility has 87% fewer total deficiencies than a typical North Carolina nursing home (6 vs. NC avg 46).↓ 87% better
Deficiencies per inspection Info Average deficiencies per inspection. 2.05.01 This facility has 60% fewer deficiencies per inspection than a typical North Carolina nursing home (2 vs. NC avg 5.01).↓ 60% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 321 This facility has had 86% fewer total inspections than the North Carolina average (3 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 86% fewer
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 319 This facility has 84% fewer inspections with deficiencies than a typical North Carolina nursing home (3 vs. NC avg 19).↓ 84% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 100%92% This facility has 8 percentage points higher inspection deficiency rate than a typical North Carolina nursing home (100% vs. NC avg 92%).↑ 8% worse
Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Living Spaces & Floor Plans for Twin Lakes Memory Care

Places of interest near Twin Lakes Memory Care

Address 0.1 miles from city center Info Estimated distance in miles from Burlington's city center to Twin Lakes Memory Care's address, calculated via Google Maps.

Calculate Travel Distance to Twin Lakes Memory Care

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Compare Nursing Homes around the area

Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. ADC (Adult Day Care): Daytime supervision, health monitoring, and social activities for seniors who live at home. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 58.6% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Carolina Village ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Hendersonville
60
Facility 60
NC AVG 92
Rank #60 / 80
79.8%
Facility 79.8%
NC AVG 81.3%
Rank #47 / 72
-2%
7.68
Facility 7.68
NC AVG 3.98
Rank #7 / 83
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +43%+93%
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
3
Facility 3
NC AVG 20.9
Rank #9 / 83
1.5
Facility 1.5
NC AVG 5.0
Rank #7 / 83
-46-
82
Facility 82
NC AVG 33
Rank #2 / 112
-
$32.3MFiscal year ending 03/2024
Facility $32.3MFiscal year ending 03/2024
NC AVG $15.7M
Rank #6 / 84
$16.4MFiscal year ending 03/2024
Facility $16.4MFiscal year ending 03/2024
NC AVG $8.2M
Rank #8 / 84
50.9%Fiscal year ending 03/2024
Facility 50.9%Fiscal year ending 03/2024
NC AVG 58.6%
Rank #34 / 84
345123
Central Care ★ ★ ★ ★ ★
NH
SNF
Mount Airy
53
Facility 53
NC AVG 92
Rank #66 / 80
58.5%
Facility 58.5%
NC AVG 81.3%
Rank #66 / 72
-28%
3.82
Facility 3.82
NC AVG 3.98
Rank #58 / 83
 ★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ +23%-4%
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
10
Facility 10
NC AVG 20.9
Rank #34 / 83
5.0
Facility 5.0
NC AVG 5.0
Rank #58 / 83
-31-
74
Facility 74
NC AVG 33
Rank #5 / 112
Robert Vernon
$11.8MFiscal year ending 09/2023
Facility $11.8MFiscal year ending 09/2023
NC AVG $15.7M
Rank #50 / 84
$4.5MFiscal year ending 09/2023
Facility $4.5MFiscal year ending 09/2023
NC AVG $8.2M
Rank #68 / 84
38.2%Fiscal year ending 09/2023
Facility 38.2%Fiscal year ending 09/2023
NC AVG 58.6%
Rank #70 / 84
345510
The Shaire Center ★ ★ ★ ★ ★
NH
AL
MC
PC
SNF
Lenoir
82
Facility 82
NC AVG 92
Rank #46 / 80
--
5.10
Facility 5.10
NC AVG 3.98
Rank #25 / 83
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ -31%+28%
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
11
Facility 11
NC AVG 20.9
Rank #37 / 83
2.8
Facility 2.8
NC AVG 5.0
Rank #26 / 83
-50-
76
Facility 76
NC AVG 33
Rank #4 / 112
Katherine Haire
$6.5MFiscal year ending 12/2023
Facility $6.5MFiscal year ending 12/2023
NC AVG $15.7M
Rank #81 / 84
$4.4MFiscal year ending 12/2023
Facility $4.4MFiscal year ending 12/2023
NC AVG $8.2M
Rank #69 / 84
68%Fiscal year ending 12/2023
Facility 68%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #12 / 84
345483
Walnut Ridge ★ ★ ☆ ☆ ☆
NH
AL
MC
Walnut Cove
63
Facility 63
NC AVG 92
Rank #58 / 80
100.0%
Facility 100.0%
NC AVG 81.3%
Rank #1 / 72
+23%
3.50
Facility 3.50
NC AVG 3.98
Rank #69 / 83
 ★ ★ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ -50%-12%
$40.1k
Facility $40.1k
NC AVG $74.6k
Rank #69 / 89
23
Facility 23
NC AVG 20.9
Rank #66 / 83
4.6
Facility 4.6
NC AVG 5.0
Rank #52 / 83
363A+
50
Facility 50
NC AVG 33
Rank #25 / 112
Nita Davis
$10.4MFiscal year ending 12/2023
Facility $10.4MFiscal year ending 12/2023
NC AVG $15.7M
Rank #66 / 84
$3.9MFiscal year ending 12/2023
Facility $3.9MFiscal year ending 12/2023
NC AVG $8.2M
Rank #74 / 84
37%Fiscal year ending 12/2023
Facility 37%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #72 / 84
345089
Twin Lakes Memory Care -
NH
ADC
AL
MC
SNF
Burlington
32
Facility 32
NC AVG 92
Rank #70 / 80
--------------
72
Facility 72
NC AVG 33
Rank #7 / 112
$2.7M*Fiscal year ending 2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.$2.1M*Fiscal year ending 2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.78%*Fiscal year ending 2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.345545

Rank badges are statewide and care-type specific: each nursing home is ranked against every other NC nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Frequently Asked Questions about Twin Lakes Memory Care

Is Twin Lakes Memory Care in a walkable area?

Twin Lakes Memory Care has a walk score of 72. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Twin Lakes Memory Care?

According to NC state health department records, Twin Lakes Memory Care's license number is HAL-001-165.

Does Twin Lakes Memory Care have different floorplan options?

Yes — see the floorplan options available at Twin Lakes Memory Care on this page.

Are pets allowed at Twin Lakes Memory Care?

No, Twin Lakes Memory Care has a no-pet policy.

How many beds does Twin Lakes Memory Care have?

Twin Lakes Memory Care has 32 beds.

Has Twin Lakes Memory Care had any deficiencies?

Twin Lakes Memory Care has had 6 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

Are there photos of Twin Lakes Memory Care?

Yes — there are 3 photos of Twin Lakes Memory Care in the photo gallery on this page.

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