Victoria Gardens of Allen

Nursing Home
Overview of Victoria Gardens of Allen

Committed to exceptional care, Victoria Gardens of Allen is an outstanding community in Allen, TX, that offers skilled nursing and rehabilitation. Residents here keep their peace of mind, with the community’s personalized care around the clock. An extensive array of carefully furnished and spacious accommodations also welcome residents as they spend their recovery in the community.

Residents will not run out of things to do with a jam-packed calendar of fun activities and stimulating programs tailored to their enjoyment and wellness. Prioritizing residents’ well-being, delightful and healthy meals are also served to meet dietary needs and preferences. Transportation services and salon service are also provided for residents’ convenience. The community is equipped with a multipurpose activity center, a library, a chapel, a serene courtyard, creating the perfect setting for a smooth recovery.

(972) 747-3460

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Texas average: 2.8/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Texas average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Texas average: 2.1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Texas average: 3.8/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
3h 23m per day

This home provides 7% less nursing time per resident than the state average.

Texas average: 3h 38m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 18m per day 26m per day 41m per day
LPN / LVN Info Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day. 52m per day 57m per day 52m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 8m per day 2h 1m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 0m per day 2h 59m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 12m per day 4m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 17m per day 21m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Texas average
Occupancy rate 81.2%
Residents per day (avg) 73
Occupancy rate
81.2%
Residents per day (avg)
73

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Might be optimal for
Long-term daily care Ongoing support needs

Breakdown by payment type

Medicare

25% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

49% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

26% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Other
Home revenue
$13.9M
Operating loss
-$3.0M
Proprietary home Other
Home revenue
$13,865,455.00
Operating loss
$-3,033,832.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.5M
39.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$11.4M
Total costs $16.9M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
22 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 71 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Services

MEDICARE/MEDICAID

About this community

License Status
Active
Facility Type
Nursing
License Date
January 4, 2024
License Expiration
January 4, 2027

Additional licensing details

License number: 311985
Year opened: 8/12/2003
CMS Certification Number: 675882
County: COLLIN

Ownership & operating entity

Victoria Gardens of Allen is administrated by JOHN B DOHLMAN.

Management company: TOUCHSTONE STRATEGIES HARKER HEIGHTS, LLC
Owner: PMG OPCOALLEN LLC
Ownership type: Limited Liability Company (LLC)

Type Of Units

Medicare
20 units
Medicaid and Medicare
100 units
Total beds
120 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: John Dole
Administrator email: [email protected]

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Suites

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Types of Care at Victoria Gardens of Allen

Nursing Home Memory Care Hospice Care Respite Care
Contact Victoria Gardens of Allen

Compare Nursing Homes around Collin County

The information below is reported by the Texas Health and Human Services Commission.
Princeton Medical Lodge
SNF

Nursing Homes 24/7 care needed

RC

Respite Care

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138
No
-
24
MOON, JORDAN
88.3%
$24,613,090.00
$5,879,608.00
23.9%
118.50
4/5
2.4501
5/5
1/5
3/5
-
15
-
-68%
-33%
+39%
Private Suites
Victoria Gardens of Allen
HC

Hospice Care

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

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120
No
-
71
HARDEN NON-HUD HOLDCO, LLC
81.2%
$13,805,713.00
$5,515,140.00
39.9%
72.60
4/5
3.3867
4/5
2/5
4/5
-
20
-
-29%
-7%
+28%
Private / Semi-Private Suites
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SNF

Nursing Homes 24/7 care needed

Frisco (Meadow Creek)
180
No
-
22
SUTTON HEALTH CARE CENTER LTD CO
79.6%
$15,358,421.00
$7,111,921.00
46.3%
144.40
4/5
-
4/5
1/5
5/5
2
20
2
+9%
-
+25%
Private / Semi-Private Rooms
The Collinwood Care Center
SNF

Nursing Homes 24/7 care needed

Plano
120
No
A+
55
DSJ HEALTHCARE INC
52.5%
$3,246,955.00
$1,723,086.00
53.1%
62.40
1/5
3.8346
1/5
3/5
4/5
1
22
3
-19%
+6%
-17%
Private / Semi-Private Rooms

Places of interest near Victoria Gardens of Allen

Address 1 miles from city center

Address 310 S Jupiter Rd, Allen, TX 75002

Calculate Travel Distance to Victoria Gardens of Allen

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

132
Total Staff
71
Employees
61
Contractors
29,747
Total Hours (Quarter)
38
Avg Staff/Day
8.6
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse77.5 Yes
Licensed Practical Nurse288.4 Yes
Certified Nursing Assistant518.8 Yes
Staff by Category
Administration
2 staff
8hs shift avg
Nursing Staff
103 staff
8.6hs shift avg
Physicians & Practitioners
5 staff
8.2hs shift avg
Therapy Services
17 staff
8.9hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
7.4hs shift avg
Dietary Services
2 staff
8hs shift avg
Other Services
1 staff
8hs shift avg
Contractor Analysis
22.8%
of total hours from contractors
6,795 contractor hours this quarter
Certified Nursing Assistant: 26 Medication Aide/Technician: 3 Registered Nurse: 1 Licensed Practical Nurse: 11 Speech Language Pathologist: 5 Physical Therapy Assistant: 2 Respiratory Therapy Technician: 3 Physical Therapy Aide: 7 Qualified Social Worker: 2 Clinical Nurse Specialist: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant25265111,01191100%8.8
Licensed Practical Nurse1711284,82891100%8.4
Medication Aide/Technician103132,92591100%9
Speech Language Pathologist0551,7497077%9
Physical Therapy Aide0771,7316673%8.9
RN Director of Nursing4041,4537178%8
Registered Nurse6171,2318593%7.5
Physical Therapy Assistant0221,1666673%10
Respiratory Therapy Technician0331,1106571%7.9
Qualified Social Worker0225716066%7.4
Dietitian2025416470%8
Mental Health Service Worker1014886167%8
Administrator2024725965%8
Clinical Nurse Specialist2132482932%8.3
Nurse Practitioner2022242831%8

Health Inspection History

Inspections
Total health inspections 10

Texas average 7.4


Last Health inspection on Dec 2024

Total health citations 20
Citations per inspection
2

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 20 citations resulted from standard inspections; 9 of 20 resulted from complaint investigations; and 2 of 20 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Texas average

Texas average: 2


Serious Health citations More info 0
100% better than Texas average

Texas average: 0.4

0 critical citations More info Texas average: 2

0 serious citations More info Texas average: 0.4

20 moderate citations More info Texas average: 23

0 minor citations More info Texas average: 0.4
Citations history (last 3 years)
Infection Control moderate citation Dec 07, 2024
Corrected

Quality of Care moderate citation Dec 07, 2024
Corrected

Quality of Care moderate citation Nov 20, 2024
Corrected

Quality of Care moderate citation Nov 20, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Resident Census by Payment Source
74 Total Residents
Medicare 7 (9.5%)
Medicaid 46 (62.2%)
Private Pay/Other 21 (28.4%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 14.9
73% worse than Texas average

Texas average: 8.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 24.2
51% worse than Texas average

Texas average: 16.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 22.4%
38% worse than Texas average

Texas average: 16.2%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 37.9%
134% worse than Texas average

Texas average: 16.2%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 12.3%
21% better than Texas average

Texas average: 15.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.9%
41% better than Texas average

Texas average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 4.0%
9% better than Texas average

Texas average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.0%
27% worse than Texas average

Texas average: 0.8%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.2%
136% worse than Texas average

Texas average: 3.5%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 8.3%
190% worse than Texas average

Texas average: 2.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 3.8%
52% better than Texas average

Texas average: 7.9%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 97.6%
In line with Texas average

Texas average: 97.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.6%
In line with Texas average

Texas average: 97.9%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.62
24% better than Texas average

Texas average: 2.13

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.95
54% better than Texas average

Texas average: 2.07

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 85.2%
6% worse than Texas average

Texas average: 90.4%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.3%
10% better than Texas average

Texas average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 90.9%
In line with Texas average

Texas average: 88.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 9.7%
63% better than Texas average

Texas average: 25.9%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 4.2%
65% better than Texas average

Texas average: 12.0%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Texas average

Texas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 46.9%
13% worse than Texas average

Texas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 41.9%
17% worse than Texas average

Texas average: 50.6%

Guides for Better Senior Living

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Financial Aid for Texas Seniors

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Community Care for the Aged and Disabled (CCAD)

TX Medicaid CCAD

Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Large state; rural access challenges.

Texas Community Care Services

TX CCS

Age 60+, Texas resident, at risk of decline.

~$2,000/month (individual, varies).

$5,000 (individual).

Limited funding; high demand in urban areas.

Area Agency on Aging (AAA) Services

Texas AAA Services

Age 60+, TX resident; no income/asset limits.

None; donations encouraged.

Not assessed.

28 AAAs; includes Meals on Wheels in some areas.

Medicare Savings Program (MSP)

Texas Medicare Savings Program

Age 65+ or disabled, TX resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Low-Income Home Energy Assistance Program (LIHEAP)

Texas Comprehensive Energy Assistance Program (CEAP)

Age 60+ prioritized, TX resident, low-income.

~$3,970/month (185% FPL).

Not assessed.

Priority for elderly/disabled; covers gas, electric, propane.

Family Caregiver Support Program (FCSP)

Texas Family Caregiver Support Program

Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.

No strict cap; prioritizes low-income (~$24,980/year).

Not assessed.

High rural demand; includes grandparent caregivers.

Senior Community Service Employment Program (SCSEP)

Texas SCSEP

Age 55+, unemployed, low-income, TX resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Texas VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Exemption for Seniors

Texas Senior Property Tax Exemption

Age 65+, TX resident, homeowner (homestead).

None; tax-based eligibility.

Not assessed.

$25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Texas SFMNP

Age 60+, TX resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50/season); serves ~20,000 via 28 AAAs.

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