
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (88% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Villa Crest Nursing and Retirement Center is an esteemed establishment that epitomizes the epitome of compassion, providing unparalleled senior living experiences. Within its premises, residents revel in a life of absolute ease, as they avail themselves of an extensive array of rehabilitative and assisted-living services. A cadre of highly skilled clinical medical professionals, renowned for their unparalleled expertise and unwavering commitment, diligently tend to the diverse needs of residents, ensuring their utmost well-being.
The center takes pride in curating a diverse range of therapeutic and recreational activities, ensuring that each day unfolds with enriching moments and a vibrant tapestry of engagement. Residents are also presented with a choice between tastefully appointed semi-private or private rooms, meticulously designed to offer contemporary comforts and tailored to individual preferences. Embodying a harmonious fusion of modern architectural and the natural beauty of the locale, Villa Crest Nursing and Retirement Center emanates an ambiance of profound tranquility and understated elegance.
Offers a balance of services and community atmosphere.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
88% of new residents, usually for short-term rehab.
9% of new residents, often for short stays.
2% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (88% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.9 miles from city center
Estimated distance in miles from Manchester's city center to Villa Crest Nursing and Retirement Center's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the NH Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New Hampshire average is: 52.5% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Maple Leaf Healthcare Center | NH MC SNF | Manchester | 114
Facility
114
NH AVG
69
Rank
#23 / 164 |
93.7%
Facility
93.7%
NH AVG
82.2
Rank
#8 / 51 | +14% | 2.81
Facility
2.81
NH AVG
4.28
Rank
#59 / 64 | -30% | -34% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 65 | 6
Facility
6
NH AVG
14.4
Rank
#6 / 65 | 2.0
Facility
2.0
NH AVG
4.0
Rank
#1 / 65 | - | 107 | - |
49
Facility
49
NH AVG
37
Rank
#58 / 190 | Nh3 Opco Holdco LLC | $10.8M*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $7.1M*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 65.9%*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 305030 | ||||
| Mt. Carmel Rehabilitation and Nursing Center | NH MC PC RC SNF | Manchester | 120
Facility
120
NH AVG
69
Rank
#20 / 164 |
89.9%
Facility
89.9%
NH AVG
82.2
Rank
#13 / 51 | +9% | 4.56
Facility
4.56
NH AVG
4.28
Rank
#18 / 64 | -8% | +7% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 65 | 10
Facility
10
NH AVG
14.4
Rank
#21 / 65 | 3.3
Facility
3.3
NH AVG
4.0
Rank
#24 / 65 | - | 110 | A+ |
81
Facility
81
NH AVG
37
Rank
#17 / 190 | Joseph Bohunicky | $16.2MFiscal year ending 03/2024
Facility
$16.2MFiscal year ending 03/2024
NH AVG
$13.2M
Rank
#17 / 59 | $7.3MFiscal year ending 03/2024
Facility
$7.3MFiscal year ending 03/2024
NH AVG
$6.9M
Rank
#18 / 59 | 45.2%Fiscal year ending 03/2024
Facility
45.2%Fiscal year ending 03/2024
NH AVG
52.5%
Rank
#47 / 59 | 305067 | ||||
| Villa Crest Nursing and Retirement Center | NH AL MC RC SNF | Manchester | 126
Facility
126
NH AVG
69
Rank
#18 / 164 |
95.8%
Facility
95.8%
NH AVG
82.2
Rank
#4 / 51 | +17% | 3.41
Facility
3.41
NH AVG
4.28
Rank
#36 / 64 | -34% | -20% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 65 | 9
Facility
9
NH AVG
14.4
Rank
#18 / 65 | 3.0
Facility
3.0
NH AVG
4.0
Rank
#18 / 65 | - | 121 | - |
39
Facility
39
NH AVG
37
Rank
#83 / 190 | Nathan Obara | $18.5MFiscal year ending 12/2023
Facility
$18.5MFiscal year ending 12/2023
NH AVG
$13.2M
Rank
#11 / 59 | $7.6MFiscal year ending 12/2023
Facility
$7.6MFiscal year ending 12/2023
NH AVG
$6.9M
Rank
#15 / 59 | 41.2%Fiscal year ending 12/2023
Facility
41.2%Fiscal year ending 12/2023
NH AVG
52.5%
Rank
#50 / 59 | 305079 | ||||
| St Joseph Residence Inc | NH | Manchester | 22
Facility
22
NH AVG
69
Rank
#125 / 164 |
100.0%
Facility
100.0%
NH AVG
82.2
Rank
#1 / 51 | +22% | 6.18
Facility
6.18
NH AVG
4.28
Rank
#2 / 64 | +13% | +44% | $0
Facility
$0
NH AVG
$36.9k
Rank
#1 / 65 | 10
Facility
10
NH AVG
14.4
Rank
#21 / 65 | 3.3
Facility
3.3
NH AVG
4.0
Rank
#24 / 65 | - | 22 | - |
40
Facility
40
NH AVG
37
Rank
#82 / 190 | Jacqueline Lambert | $3.7MFiscal year ending 06/2024
Facility
$3.7MFiscal year ending 06/2024
NH AVG
$13.2M
Rank
#58 / 59 | $3.0MFiscal year ending 06/2024
Facility
$3.0MFiscal year ending 06/2024
NH AVG
$6.9M
Rank
#54 / 59 | 83.1%Fiscal year ending 06/2024
Facility
83.1%Fiscal year ending 06/2024
NH AVG
52.5%
Rank
#2 / 59 | 305088 |
Villa Crest Nursing and Retirement Center is located in Manchester, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.
Villa Crest Nursing and Retirement Center has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Villa Crest Nursing and Retirement Center's occupancy is 89.6%.
No, Villa Crest Nursing and Retirement Center has a no-pet policy.
Villa Crest Nursing and Retirement Center is registered as a for-profit.
Villa Crest Nursing and Retirement Center is located at 1276 Hanover St, Manchester, NH 03104.
(603) 622-3720 will put you in contact with the team at Villa Crest Nursing and Retirement Center.
Villa Crest Nursing and Retirement Center is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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