Villa Crest Nursing and Retirement Center
Nursing Home, Assisted Living, Memory Care & Respite Care · Manchester, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Villa Crest Nursing and Retirement Center

Nursing Home, Assisted Living, Memory Care & Respite Care · Manchester, NH
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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Villa Crest Nursing and Retirement Center accepts Medicare, Medicaid, and private pay.

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

88% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

9% of new residents, often for short stays.

Typical stay 3 - 4 years

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 16 - 17 years

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.1M
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$18.5M Rank #11 / 59Net patient revenue — State benchmarkedThis home is ranked 11th out of 59 homes we track in New Hampshire. Shows this facility's net patient revenue compared to the New Hampshire average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New Hampshire that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
$1.1M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$188.3K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #15 / 59Payroll costs — State benchmarkedThis home is ranked 15th out of 59 homes we track in New Hampshire. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New Hampshire average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New Hampshire that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$7.6M 41.2% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #50 / 59Payroll % of net patient revenue — State benchmarkedThis home is ranked 50th out of 59 homes we track in New Hampshire. Shows payroll as a percentage of net patient revenue versus the New Hampshire average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New Hampshire that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$9.8M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$17.4M

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (88% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Admissions
191 total

Coverage residents most often arrive under.

Medicare 88%
Private pay 9%
Medicaid 2%
Discharges
327 total

Coverage residents most often leave under.

Medicare 52%
Private pay 23%
Medicaid 25%

Places of interest near Villa Crest Nursing and Retirement Center

Address 2.9 miles from city center Info Estimated distance in miles from Manchester's city center to Villa Crest Nursing and Retirement Center's address, calculated via Google Maps.

Calculate Travel Distance to Villa Crest Nursing and Retirement Center

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Address

Compare Nursing Homes around Manchester

Info below is compiled from CMS reports & the NH Dept. of Health & Human Services (DHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New Hampshire average is: 52.5% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Maple Leaf Healthcare Center
NH
MC
SNF
Manchester
114
Facility 114
NH AVG 69
Rank #23 / 164
93.7%
Facility 93.7%
NH AVG 82.2
Rank #8 / 51
+14%
2.81
Facility 2.81
NH AVG 4.28
Rank #59 / 64
-30%-34%
$0
Facility $0
NH AVG $36.9k
Rank #1 / 65
6
Facility 6
NH AVG 14.4
Rank #6 / 65
2.0
Facility 2.0
NH AVG 4.0
Rank #1 / 65
-107-
49
Facility 49
NH AVG 37
Rank #58 / 190
Nh3 Opco Holdco LLC$10.8M*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.$7.1M*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.65.9%*Fiscal year ending 08/2021These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.305030
Mt. Carmel Rehabilitation and Nursing Center
NH
MC
PC
RC
SNF
Manchester
120
Facility 120
NH AVG 69
Rank #20 / 164
89.9%
Facility 89.9%
NH AVG 82.2
Rank #13 / 51
+9%
4.56
Facility 4.56
NH AVG 4.28
Rank #18 / 64
-8%+7%
$0
Facility $0
NH AVG $36.9k
Rank #1 / 65
10
Facility 10
NH AVG 14.4
Rank #21 / 65
3.3
Facility 3.3
NH AVG 4.0
Rank #24 / 65
-110A+
81
Facility 81
NH AVG 37
Rank #17 / 190
Joseph Bohunicky
$16.2MFiscal year ending 03/2024
Facility $16.2MFiscal year ending 03/2024
NH AVG $13.2M
Rank #17 / 59
$7.3MFiscal year ending 03/2024
Facility $7.3MFiscal year ending 03/2024
NH AVG $6.9M
Rank #18 / 59
45.2%Fiscal year ending 03/2024
Facility 45.2%Fiscal year ending 03/2024
NH AVG 52.5%
Rank #47 / 59
305067
Villa Crest Nursing and Retirement Center
NH
AL
MC
RC
SNF
Manchester
126
Facility 126
NH AVG 69
Rank #18 / 164
95.8%
Facility 95.8%
NH AVG 82.2
Rank #4 / 51
+17%
3.41
Facility 3.41
NH AVG 4.28
Rank #36 / 64
-34%-20%
$0
Facility $0
NH AVG $36.9k
Rank #1 / 65
9
Facility 9
NH AVG 14.4
Rank #18 / 65
3.0
Facility 3.0
NH AVG 4.0
Rank #18 / 65
-121-
39
Facility 39
NH AVG 37
Rank #83 / 190
Nathan Obara
$18.5MFiscal year ending 12/2023
Facility $18.5MFiscal year ending 12/2023
NH AVG $13.2M
Rank #11 / 59
$7.6MFiscal year ending 12/2023
Facility $7.6MFiscal year ending 12/2023
NH AVG $6.9M
Rank #15 / 59
41.2%Fiscal year ending 12/2023
Facility 41.2%Fiscal year ending 12/2023
NH AVG 52.5%
Rank #50 / 59
305079
St Joseph Residence Inc
NH
Manchester
22
Facility 22
NH AVG 69
Rank #125 / 164
100.0%
Facility 100.0%
NH AVG 82.2
Rank #1 / 51
+22%
6.18
Facility 6.18
NH AVG 4.28
Rank #2 / 64
+13%+44%
$0
Facility $0
NH AVG $36.9k
Rank #1 / 65
10
Facility 10
NH AVG 14.4
Rank #21 / 65
3.3
Facility 3.3
NH AVG 4.0
Rank #24 / 65
-22-
40
Facility 40
NH AVG 37
Rank #82 / 190
Jacqueline Lambert
$3.7MFiscal year ending 06/2024
Facility $3.7MFiscal year ending 06/2024
NH AVG $13.2M
Rank #58 / 59
$3.0MFiscal year ending 06/2024
Facility $3.0MFiscal year ending 06/2024
NH AVG $6.9M
Rank #54 / 59
83.1%Fiscal year ending 06/2024
Facility 83.1%Fiscal year ending 06/2024
NH AVG 52.5%
Rank #2 / 59
305088

Financial Assistance for
Nursing Home in New Hampshire

Villa Crest Nursing and Retirement Center is located in Manchester, New Hampshire.
Here are the financial assistance programs available to residents in New Hampshire.

Get Financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled
General New Hampshire resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NH

Small state; rural access emphasis.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$65/day) Home aides

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+
General New Hampshire resident, or caregiver.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NH

Primarily referral-based; limited direct funding.

Benefits
Care coordination Respite (up to 5 days/year) Transportation (~5 trips/month)

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+
General NH resident, US citizen/eligible alien, not in public institution.
Income Limits (2025) ~$1,063/month (individual, net after deductions); varies by living arrangement.
Asset Limits $1,500 (individual), $2,000 (couple).
NH

Automatic Medicaid eligibility; estate recovery applies.

Benefits
Cash (~$50-$200/month) for living costs (e.g., rent, utilities, care support)

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
NH

13 ServiceLink locations; rural/low-income priority.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled
General NH resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NH

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized
General NH resident, low-income household.
Income Limits (2025) ~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).
Asset Limits Not assessed; income-focused.
NH

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Benefits
Heating aid ($300-$1,200/season) Weatherization Emergency fuel ($450 max)

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NH resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NH

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized
General NH resident, homeowner, paid property taxes.
Income Limits (2025) ~$47,000/year (individual), ~$60,000/year (couple).
Asset Limits Not assessed; home value cap at $750,000.
NH

Refundable relief (~$100-$500/year); annual application.

Benefits
Tax relief (~$100-$500/year) to offset housing costs Indirectly aiding care funding

Frequently Asked Questions about Villa Crest Nursing and Retirement Center

Is Villa Crest Nursing and Retirement Center in a walkable area?

Villa Crest Nursing and Retirement Center has a walk score of 35. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Villa Crest Nursing and Retirement Center?

Villa Crest Nursing and Retirement Center's occupancy is 89.6%.

Are pets allowed at Villa Crest Nursing and Retirement Center?

No, Villa Crest Nursing and Retirement Center has a no-pet policy.

Does Villa Crest Nursing and Retirement Center operate as a for-profit or non-profit?

Villa Crest Nursing and Retirement Center is registered as a for-profit.

What is the address of Villa Crest Nursing and Retirement Center?

Villa Crest Nursing and Retirement Center is located at 1276 Hanover St, Manchester, NH 03104.

What is the phone number of Villa Crest Nursing and Retirement Center?

(603) 622-3720 will put you in contact with the team at Villa Crest Nursing and Retirement Center.

Is Villa Crest Nursing and Retirement Center Medicare or Medicaid certified?

Villa Crest Nursing and Retirement Center is not currently listed as a CMS-certified provider of Medicare or Medicaid.

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