1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
West Bend Health and Rehabilitation is a 45-bed skilled nursing facility at 203 Fourth Street NW in West Bend, Iowa. Affiliated with The Ensign Group, the center serves Kossuth, Palo Alto, and Humboldt counties with 24-hour nursing and rehabilitative services. The campus is centrally located with a Walk Score of 41 and accepts both Medicare and Medicaid.
The facility is regulated by the Iowa Department of Inspections, Appeals, and Licensing. CMS data as of 2026 shows an overall rating of 3 out of 5 stars, reflecting an “Average” performance. While the quality measure rating is high at 4 stars, the health inspection rating is lower at 2 stars. A May 2025 standard survey identified six deficiencies, including issues with infection control, resident rights documentation, and care planning coordination. No fines or immediate jeopardy findings are currently on record.
The medical model emphasizes in-house therapy with professional oversight for short-term recovery and long-term care. Staffing data reveals a strong focus on rehabilitation, with physical therapist hours per resident day at 6 minutes—200% above the Iowa state average. Registered nurse (RN) hours also exceed the state average, though licensed practical nurse (LPN) and nurse aide hours are lower than typically seen in Iowa facilities. Quality metrics show that short-stay residents experience major injury falls at a rate of 2.9%, which is significantly higher than the state average of 0.8%.
The facility provides a residential setting with landscaped grounds and a calendar of social and recreational activities.Services include:Housekeeping, laundry, and chef-prepared meals tailored to nutritional needs. The community fosters a home-like environment, though the 53.3% nursing staff turnover rate is higher than the state average of 43.9%, which may impact the consistency of care relationships.
Interested individuals should evaluate the current staffing model and therapy outcomes during an on-site visit. It is advisable to ask the administrator for specific details on current fall prevention protocols for short-stay residents and to verify how nighttime and weekend nursing coverage is managed following the 2025 health inspection results.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 27m per day | ▼ 38% State avg: 44m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 37m per day | ▲ 9% State avg: 34m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 24m per day | ▼ 5% State avg: 2h 32m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 19m per day | ■ Avg State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▲ 17% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 24m per day | ▼ 22% State avg: 30m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
0% compared with State averageState average ratio: 0 : 0
0% compared with State averageState average: 0 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
27 total: 4 full-time employees and 23 contractors.
27
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursAssists with medical care and medications.
30 total: 9 full-time employees and 21 contractors.
30
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursHelps with daily care and mobility.
87 total: 51 full-time employees and 36 contractors.
87
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
7,980 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 51 | 36 | 87 | 15,468 | 90 | 98% | 7.9 |
| Licensed Practical Nurse | 9 | 21 | 30 | 3,763 | 92 | 100% | 8.5 |
| Registered Nurse | 4 | 23 | 27 | 3,081 | 92 | 100% | 8.3 |
| Medication Aide/Technician | 10 | 11 | 21 | 2,957 | 88 | 96% | 9.4 |
| RN Director of Nursing | 2 | 0 | 2 | 995 | 62 | 67% | 8.5 |
| Speech Language Pathologist | 0 | 7 | 7 | 539 | 61 | 66% | 6.3 |
| Other Dietary Services Staff | 2 | 0 | 2 | 521 | 70 | 76% | 6 |
| Mental Health Service Worker | 1 | 0 | 1 | 513 | 61 | 66% | 8.4 |
| Physical Therapy Aide | 0 | 3 | 3 | 509 | 63 | 68% | 5 |
| Dietitian | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 416 | 52 | 57% | 8 |
| Qualified Social Worker | 0 | 4 | 4 | 392 | 61 | 66% | 6.4 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 298 | 67 | 73% | 3.6 |
| Physical Therapy Assistant | 0 | 3 | 3 | 230 | 63 | 68% | 3.4 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
19% lower than State averageState average: $48K
41% fewer fines than State averageState average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1 
88% more payment denials than State averageState average: 0.5
Penalties are imposed by CMS for violations of federal nursing home regulations.
2 penalties in the past 3 years
Multiple penalties were reported in the last 3 years.
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 21, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jul 21, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.6
In line with State averageState average: 10.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.5
23% worse than State averageState average: 21.6
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
15.6%
17% better than State averageState average: 18.8%
Percent of long-stay residents whose ability to move independently worsened
25.0%
27% worse than State averageState average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
38.8%
48% worse than State averageState average: 26.2%
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
39% worse than State averageState average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
2.0%
55% better than State averageState average: 4.4%
Percent of long-stay residents with a urinary tract infection
3.5%
41% worse than State averageState average: 2.5%
Percent of long-stay residents who lose too much weight
5.6%
11% worse than State averageState average: 5.0%
Percent of long-stay residents who have depressive symptoms
7.0%
80% worse than State averageState average: 3.9%
Percent of long-stay residents who received an antipsychotic medication
6.8%
64% better than State averageState average: 19.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
84.2%
11% worse than State averageState average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.9%
In line with State averageState average: 95.3%
Number of hospitalizations per 1,000 long-stay resident days.
1.40
5% better than State averageState average: 1.48
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.90
39% worse than State averageState average: 2.09
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
14% worse than State averageState average: 85.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
66.1%
10% worse than State averageState average: 73.3%
Percentage of SNF residents who experience falls with major injury during their stay.
2.9%
271% worse than State averageState average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
46.7%
13% worse than State averageState average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
54.5%
8% better than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
57% of new residents, often for short stays.
22% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
88Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for West Bend Health and Rehabilitation from 2011–2022, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2022 — the home's most recent complete cost report, an older period than most facilities report.
Based on the home's most recent complete CMS SNF Cost Report — fiscal year ending in 12/2022. This is an older period than most facilities report, so compare with that in mind.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #161 / 246Payroll — State benchmarkedThis home is ranked 161st out of 246 homes in Iowa for Payroll. Shows total annual staff payroll benchmarked to the Iowa average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Iowa that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #7 / 246Payroll % — State benchmarkedThis home is ranked 7th out of 246 homes in Iowa for Payroll %. Shows payroll as a percentage of revenue versus the Iowa average. Well-run Iowa facilities typically land around 61–69% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Iowa that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (57% of admissions), and a typical private pay stay runs around 4 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from West Bend's city center to West Bend Health and Rehabilitation's address, calculated via Google Maps.
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The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.
| Bethany Home Retirement Center | NH IL MC SNF | Dubuque (Eagle Point District) | - | 66 | - | 69 | 1 Bed / 2 Bed |
| Friendship Village | NH AL IL MC SNF | Waterloo | - | 72 | - | 52 | 2 Bed / 3 Bed |
| Prairie Vista Village | NH AL IL SNF | South Altoona | - | 68 | A | 29 | - |
| St Francis Manor | NH AL HOS SNF | Grinnell | - | 78 | - | 82 | - |
| West Bend Health and Rehabilitation | NH AL MC SNF | West Bend | - | 130 | - | 41 | - |
West Bend Health and Rehabilitation has a walk score of 41. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
West Bend Health and Rehabilitation's occupancy is 47.6%.
West Bend Health and Rehabilitation is registered as a for-profit.
Yes — there are 9 photos of West Bend Health and Rehabilitation in the photo gallery on this page.
West Bend Health and Rehabilitation is located at 203 Fourth Street Nw, West Bend, Ia 505970016.
(515) 887-4071 will put you in contact with the team at West Bend Health and Rehabilitation.
Yes — West Bend Health and Rehabilitation is a CMS-certified provider of Medicare and Medicaid.
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