Westbrook Acres

Nursing Home in Iowa

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Westbrook Acres

Nursing Home in Iowa

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
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Westbrook Acres accepts Medicare, Medicaid, and private pay.

Overview of Westbrook Acres

Westbrook Acres is a licensed Medicare and Medicaid facility located in Gladbrook, Iowa. It offers skilled nursing, rehabilitation services, long-term care, memory care, hospice, and respite care. The facility is family-owned and has been part of the community since 1995.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5 ▼ 0.3 Iowa average: 3.3/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5 ■ Avg Iowa average: 3.0/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
3/5 ▼ 0.7 Iowa average: 3.7/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
3/5 ▼ 0.5 Iowa average: 3.5/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Iowa state averages

Total nursing care / resident Info This home is ranked 160th out of 224 homes in Iowa.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 53m per day
Rank #160 / 224Nurse hours — state benchmarkedThis home is ranked 160th out of 224 homes in Iowa.Shows adjusted nurse hours per resident per day benchmarked to the Iowa average, with a ranking across 224 Iowa SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility Iowa avg (4h 25m per day)
vs Iowa avg
-12%

1 of 1 metrics below state avg

Staff typeHours / dayvs state avg
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 48m per day ▼ 16% State avg: 3h 21m per day · National avg: 3h 26m per day

Capacity and availability

Avg. Length of Stay
345 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

47% of new residents, often for short stays.

Typical stay 10 - 11 months

Medicaid

21% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Privately-owned community
Home revenue
$4.6M
Profit
$214.6K
Privately-owned community
Home revenue
$4.6M Rank #171 / 226Revenue — state benchmarkedThis home is ranked 171st out of 226 homes in Iowa.Shows this facility's annual revenue compared to the Iowa SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$214.6K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #169 / 226Payroll — state benchmarkedThis home is ranked 169th out of 226 homes in Iowa.Shows total annual staff payroll benchmarked to the Iowa average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$2.1M
46.1% of revenue Rank #109 / 226Payroll % — state benchmarkedThis home is ranked 109th out of 226 homes in Iowa.Shows payroll as a percentage of revenue versus the Iowa average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$1.8M
Total costs $4.0M
Bed community size
46-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Years in operation
27 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

About this community

Occupancy

Occupancy rate
96%
Rank #14 / 231Occupancy rate — state benchmarkedThis home is ranked 14th out of 231 homes in Iowa.Shows this facility's occupancy rate versus the Iowa average, with its statewide rank out of 231. Higher occupancy signals strong local demand and financial stability.
Higher than the Iowa average: 75.4%
Occupied beds
44 / 46
Average residents 51 per day

License Details

Facility TypeFree Standing Nf/snf
StatusActive
IssuanceOctober 1, 1998
CountyTama
License Number860029
CMS Certification Number165446
Certification TypeFALSE

Ownership & Operating Entity

Westbrook Acres is administrated by Elizabeth Brubaker.

Owner NameCrystal Heights Care Center(Free Standing NF/SNF) | 620049 Karen Acres Healthcare Center(Free Standing NF/SNF) | 770275

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Additional Services

1 service
Hospice

Contact Information

Fax6414732233

Amenities & Lifestyle

Specific ProgramsLong Term Care

Contact Westbrook Acres

Access & Eligibility

Ways to qualify for care at this community, including accepted programs.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Inspection History

In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.

11 visits/inspections Info Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.

Iowa average: 17 visits/inspections

Iowa average: 0 inspections

Latest inspection

Date March 24, 2025

31 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Iowa average: 27 deficiencies

Inspection Report Summary for Westbrook Acres

The most recent inspection on March 24, 2025 found the facility in substantial compliance following acceptance of a Plan of Correction. Earlier inspections showed multiple deficiencies related to staffing, assessment accuracy, grievance policy, and notification procedures, with prior issues also involving resident care and safety measures. Complaint investigations substantiated concerns about resident abuse and medication misappropriation, and the facility failed to maintain required RN coverage on several occasions. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility appears to have addressed many prior deficiencies through plans of correction, indicating some improvement over time.

Health Inspection History

Inspections
Total health inspections 4

Iowa average 4.9


Last Health inspection on Mar 2025

Total health citations
14 Rank #97 / 224Health citations — state benchmarkedThis home is ranked 97th out of 224 homes in Iowa.Shows this facility's total health deficiency citations benchmarked to the Iowa state average, with a ranking across all 224 IA SNFs. Lower citation counts earn a better rank.

Iowa average 21.7

Citations per inspection
3.5 Rank #101 / 224Citations per inspection — state benchmarkedThis home is ranked 101st out of 224 homes in Iowa.Shows average deficiency citations per CMS inspection for this facility versus the Iowa mean across 224 SNFs with citation data. Lower is better.

Iowa average 4.11


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

12 of 14 citations resulted from standard inspections; and 2 of 14 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info
0
100% better than Iowa average

Iowa average: 0.6


Serious Health citations More info 1
11% worse than Iowa average

Iowa average: 0.9

0 critical citations More info Iowa average: 0.6

1 serious citation More info Iowa average: 0.9

9 moderate citations More info Iowa average: 19.7

4 minor citations More info Iowa average: 0.5
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Mar 06, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Mar 06, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Mar 06, 2025
Corrected

Care Planning minor citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 06, 2025
Corrected

Financial Assistance for
Nursing Home in Iowa

Westbrook Acres is located in Gladbrook, Iowa.
Here are the financial assistance programs available to residents in Iowa.

Get Financial aid guidance

Elderly Waiver

Iowa Medicaid Elderly Waiver

Age 65+
General Iowa resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
IA

Rural focus; waitlists possible.

Benefits
In-home care (5-7 hours/day) Meals ($6/meal) Respite (240 hours/year) Adult day care ($60/day)

Iowa Family Caregiver Support

IA NFCSP

Age Caregiver of someone 60+
General Iowa resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
IA

Limited slots; rural emphasis.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Medicare Savings Program (MSP)

Iowa Medicare Savings Program

Age 65+ or disabled
General Iowa resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
IA

Three tiers; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Iowa PACE

Age 55+
General Iowa resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR, Medicaid-eligible
Asset Limits $2,000 (individual), $3,000 (couple).
IA

Limited to western Iowa (e.g., Council Bluffs); expanding slowly.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy Respite

Senior Community Service Employment Program (SCSEP)

Iowa SCSEP

Age 55+
General unemployed, low-income, Iowa resident.
Income Limits (2025) ~$1,983/month 125% FPL
Asset Limits Not specified; income-focused.
IA

Priority for veterans, rural residents.

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

VA Aid and Attendance (A&A) and Housebound Benefits

Iowa VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Iowa resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
IA

High veteran demand in rural areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Able Up Iowa

Able Up Iowa

Age 65+ or disabled
General Iowa resident, ability to repay loan, need for assistive tech or mods.
Income Limits (2025) No strict limit; must demonstrate repayment capacity.
Asset Limits Not specified; credit-based.
IA

Loans up to $25,000; statewide via Easterseals partnership.

Benefits
Loans for wheelchairs Ramps Walk-in tubs (~$500-$10,000 avg.) Reducing reliance on paid care

Places of interest near Westbrook Acres

Address 0.0 miles from city center Info Estimated distance in miles from Gladbrook's city center to Westbrook Acres's address, calculated via Google Maps.

Calculate Travel Distance to Westbrook Acres

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 76
Employees 40
Contractors 36
Staff to resident ratio 1.73:1
13% worse than Iowa average

Iowa average ratio: 2.00:1

Avg staff/day 21
Average shift 7.6 hours
0% compared with Iowa average

Iowa average: 7.4 hours

Total staff hours (quarter) 14,532
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.4 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 5
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.2 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 41
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

6.5%

952 contractor hours this quarter

Certified Nursing Assistant: 18 Physical Therapy Aide: 5 Physical Therapy Assistant: 4 Respiratory Therapy Technician: 2 Occupational Therapy Assistant: 2 Registered Nurse: 1 Occupational Therapy Aide: 1 Speech Language Pathologist: 1 Medical Director: 1 Qualified Social Worker: 1
Staff by category
Certified Nursing Assistant2318418,13291100%8.3
Licensed Practical Nurse5052,06191100%8.2
Registered Nurse5161,1569099%7.4
Other Dietary Services Staff2026786167%6.9
Medication Aide/Technician1015805662%10.4
RN Director of Nursing2025476369%8.3
Nurse Practitioner1015206571%8
Administrator1014886167%8
Physical Therapy Aide055894853%1.7
Speech Language Pathologist011804549%1.8
Occupational Therapy Aide011661213%5.5
Respiratory Therapy Technician022633235%2
Physical Therapy Assistant044422629%1.6
Occupational Therapy Assistant0221533%4.9
Qualified Social Worker011111112%1
Medical Director011667%1
41 Certified Nursing Assistant
% of Days 100%
5 Licensed Practical Nurse
% of Days 100%
6 Registered Nurse
% of Days 99%
2 Other Dietary Services Staff
% of Days 67%
1 Medication Aide/Technician
% of Days 62%
2 RN Director of Nursing
% of Days 69%
1 Nurse Practitioner
% of Days 71%
1 Administrator
% of Days 67%
5 Physical Therapy Aide
% of Days 53%
1 Speech Language Pathologist
% of Days 49%
1 Occupational Therapy Aide
% of Days 13%
2 Respiratory Therapy Technician
% of Days 35%
4 Physical Therapy Assistant
% of Days 29%
2 Occupational Therapy Assistant
% of Days 3%
1 Qualified Social Worker
% of Days 12%
1 Medical Director
% of Days 7%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 44
Medicare
4
9.1% of residents
Medicaid
23
52.3% of residents
Private pay or other
17
38.6% of residents

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.2
In line with Iowa average

Iowa average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 17.0
21% better than Iowa average

Iowa average: 21.6

Long-stay resident measures
Significantly below average Iowa avg: 3.3 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 14.9%
21% better than Iowa average

Iowa average: 18.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 17.4%
12% better than Iowa average

Iowa average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 18.8%
28% better than Iowa average

Iowa average: 26.2%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 7.1%
97% worse than Iowa average

Iowa average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.6%
73% worse than Iowa average

Iowa average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 10.2%
311% worse than Iowa average

Iowa average: 2.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 4.0%
21% better than Iowa average

Iowa average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Iowa average

Iowa average: 3.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 21.3%
12% worse than Iowa average

Iowa average: 19.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
6% better than Iowa average

Iowa average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than Iowa average

Iowa average: 95.3%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.30
55% worse than Iowa average

Iowa average: 1.48

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.70
19% better than Iowa average

Iowa average: 2.09

Short-stay resident measures
Below average Iowa avg: 2.6 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
18% better than Iowa average

Iowa average: 85.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Iowa average

Iowa average: 1.8%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 59.1%
19% worse than Iowa average

Iowa average: 73.3%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 28.5%
34% worse than Iowa average

Iowa average: 21.3%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 4.7%
64% better than Iowa average

Iowa average: 13.1%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Iowa average

Iowa average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 28.6%
47% worse than Iowa average

Iowa average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 48.7%
In line with Iowa average

Iowa average: 50.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Compare Nursing Homes around Iowa The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.

5 facilities compared · CMS & IA Dept. of Health data · Updated Apr 2026

Filter by care type
Akron Care Center, INC
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Akron45 98.1% +30%4.71 +15%+10%042.0042-City Of Akron$4.7M$2.1M45.1%165595
Accura HealthCare of Carlisle
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Carlisle80 80.5% +7%5.85 -40%+36%0175.7239-American Healthcare Associates Inc$4.1M$2.5M59.6%165311
Westbrook Acres
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Gladbrook46 89.3% +18%3.88 -32%-10%0143.5143-Even, Crystal$4.6M$2.1M46.1%165446
Accura Healthcare of Spirit Lake
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Spirit Lake85 66.6% -12%4.29 -8%0%1217.0165--$7.1M$3.0M42.3%165528
Accura Healthcare of Lake City, LLC
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Lake City46 70.4% -7%5.17 -33%+20%4393.9440-Accura Healthcare Of The Heartland Llc$2.1M$1.0M46.7%165082

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