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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Conditions that impact memory like Alzheimer’s and dementia are challenging to tackle at home, and although we want our loved ones close, this may not be the best way to care for them. Safe, secure, and calming environments like Willow Ridge Memory Care, offer memory care with skilled nursing systematically developed to provide the much needed assistance that those facing these conditions, need and deserve. Individualized programs are determined for each resident based on best fit practices, with some activities including validation therapy, reminiscence and personal history, and behavior management.
Living amenities are top-notch, allowing your loved one to live fully and comfortably with housekeeping services, tasty meals, access to a vast library, outdoor patio with a serene and scenic view, socialization hours, movie nights, fitness and artistic classes, and celebrations on special occasions. Everything and more, for your near and dear at this memory care community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 47th out of 90 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 42m per day | ▲ 14% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 9m per day | ▲ 5% State avg: 1h 6m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 8m per day | ■ Avg State avg: 2h 9m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 53m per day | ▼ 14% State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 40% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 40m per day | ▲ 60% State avg: 25m per day · National avg: 29m per day |
Higher than the North Carolina average: 76.4%Key information about the people who lead and staff this community.
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 80 | 46 | This facility has 74% more total deficiencies than a typical North Carolina assisted living residence (80 vs. NC avg 46).↑ 74% worse |
|
Deficiencies per year
Average deficiencies per year since 2016.
| 8 | 4.6 | This facility has 74% more deficiencies per year than a typical North Carolina assisted living residence (8 vs. NC avg 4.6).↑ 74% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.2 | 2.2 | This facility has deficiencies per inspection in line with the North Carolina average (2.2 vs. NC avg 2.2).— At avg |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 36 | 21 | This facility has 71% more total inspections than a typical North Carolina assisted living residence (36 vs. NC avg 21).↑ 71% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 32 | 19 | This facility has 68% more inspections with deficiencies than a typical North Carolina assisted living residence (32 vs. NC avg 19).↑ 68% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 89% | 90% | This facility has 1 percentage point lower inspection deficiency rate than a typical North Carolina assisted living residence (89% vs. NC avg 90%).↓ 1% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on May 13, 2025, found that previously identified deficiencies related to construction and building safety had been corrected. Earlier inspections showed recurring issues with fire-rated openings, corridor doors not latching properly, plumbing leaks, and ventilation system failures, as well as medication administration and documentation problems. Complaint investigations mostly involved personal care and tuberculosis testing, with some substantiated findings related to inadequate personal care and delayed treatment notifications. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility appears to have addressed prior construction-related deficiencies, but ongoing challenges with medication management and building maintenance have been noted over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsFederal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
1.87
18% worse than North Carolina averageNorth Carolina average: 1.58
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.28
45% worse than North Carolina averageNorth Carolina average: 1.57
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.6%
56% worse than North Carolina averageNorth Carolina average: 22.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
17.6%
57% worse than North Carolina averageNorth Carolina average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than North Carolina averageNorth Carolina average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
22.0%
59% worse than North Carolina averageNorth Carolina average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
37.7%
25% worse than North Carolina averageNorth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Housing Options: Private Rooms / Semi-Private Rooms
Building Type: Single-story
Transportation Services
Fitness and Recreation
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
6.5 miles from city center
Estimated distance in miles from Charlotte's city center to Willow Ridge's address, calculated via Google Maps.
— 4.4 miles to nearest hospital (Fresenius Medical Care at Cmc University)
Add your location
Willow Ridge is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Brookdale South Charlotte |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Charlotte (Wessex Square) | 82 | Yes | 16 | 74.4% | A+ | 101.50/200 | 20 | 80% | Private Rooms / Semi-Private Rooms | |
| Brookdale Carriage Club Providence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Olde Providence North) | 77 | Yes | 12 | 71.5% | A+ | 98.75/200 | 15 | 80% | Private Rooms / Semi-Private Rooms | |
| Brookdale South Park |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (Closeburn - Glenkirk) | 56 | Yes | 50 | 82.1% | A+ | 93.50/200 | 26 | 88.5% | Apartment / Shared Apartment | |
| Willow Ridge |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Charlotte (Shannon Park) | 52 | No | 39 | 83.1% | - | 98.50/200 | 36 | 88.9% | Private Rooms / Semi-Private Rooms | |
| Preston House |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Charlotte (West Sugar Creek) | 40 | No | 53 | - | A+ | 103.50/200 | 16 | 62.5% | Private Rooms / Semi-Private Rooms |
Willow Ridge is in the Shannon Park neighborhood of Charlotte.
Willow Ridge has a walk score of 39. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NC state health department records, Willow Ridge's license number is HAL-060-111.
Willow Ridge's occupancy is 83%.
Willow Ridge has 52 beds.
(704) 405-0730 will put you in contact with the team at Willow Ridge.
Willow Ridge is in Mecklenburg County.
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