Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (40% of admissions), and a typical Medicare stay runs around 1 - 2 months.

We arrange tours, appointments, and even moving support so you don’t have to
Willows of Shelbyville is a government-operated, 121-bed facility handling a mix of long-term care, rehab, and memory support. Most of the people living here are on Medicaid (65%), followed by private-pay residents (28%) and Medicare patients (7%). It is very much a long-term care environment, with residents staying an average of 357 days. The building’s 58% occupancy rate sits well below the state average. Financially, 2023 records show a modest net profit of $213.4 thousand (a 3.7% margin), with about 54.7% of incoming revenue going toward the employee payroll.
State health department records point to quite a bit of regulatory friction, low daily staffing ratios, and below-average clinical results. Residents get an average of 2 hours and 41 minutes of nursing care per day, which ranks the home 254th out of 287 facilities in Indiana. Registered nurse time is particularly tight, dropping to 27 minutes a day during the week and just 15 minutes on weekends. On the paperwork side, regulators have logged 58 deficiencies since 2022, which breaks down to about 14.5 citations a year.
Past inspection reports highlight a life safety review that noted 12 issues, like blocked hallways, broken exit doors, and ventilation problems that would cost an estimated $100,000 to fix. Investigators also noted past complaints about kitchen cleanliness, medication errors, and behavioral care lapses. While there are zero federal fines on the book for the last three years, the facility’s clinical charts show that long-term resident depression, serious falls, and physical decline are all notably higher than the state average.
Families looking into local long-term care or memory support options can use these state reports to get a realistic picture of how the building runs. The state’s paperwork shows a low-occupancy facility that is currently juggling thin nursing staff, ongoing building maintenance issues, and higher resident safety risks.
Willows of Shelbyville is legally operated by Major Hospital, and administrated by Mandi Paul.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
| 90 | 36 | This facility has 150% more total deficiencies than a typical Indiana nursing home (90 vs. IN avg 36).↑ 150% worse Rank #327 / 386 Total deficiencies — State benchmarked This home is ranked 327th out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. |
|
Deficiencies per year
| 22.5 | 9 | This facility has 150% more deficiencies per year than a typical Indiana nursing home (22.5 vs. IN avg 9).↑ 150% worse |
|
Deficiencies per inspection
| 3.5 | 1.9 | This facility has 84% more deficiencies per inspection than a typical Indiana nursing home (3.5 vs. IN avg 1.9).↑ 84% worse Rank #300 / 386 Deficiencies per inspection — State benchmarked This home is ranked 300th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
| 26 | 19 | This facility has 37% more total visits than a typical Indiana nursing home (26 vs. IN avg 19).↑ 37% worse |
|
Inspections with deficiencies
| 10 | 7 | This facility has 43% more inspections with deficiencies than a typical Indiana nursing home (10 vs. IN avg 7).↑ 43% worse |
|
Inspection deficiency rate
| 38% | 37% | This facility has 1 percentage point higher inspection deficiency rate than a typical Indiana nursing home (38% vs. IN avg 37%).↑ 1% worse |
|
Inspections
| 19 | 13 | This facility has 46% more inspections than a typical Indiana nursing home (19 vs. IN avg 13).↑ 46% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
| 6 | 5 | This facility has 20% more total complaints than a typical Indiana nursing home (6 vs. IN avg 5).↑ 20% worse Rank #236 / 352 Total complaints — State benchmarked This home is ranked 236th out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. |
|
Complaints per year
| 1.5 | 1.3 | This facility has 15% more complaints per year than a typical Indiana nursing home (1.5 vs. IN avg 1.3).↑ 15% worse |
Indiana average 6
Last Health inspection on Mar 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 34 citations resulted from standard inspections; 9 of 34 resulted from complaint investigations; and 2 of 34 came from combined inspections (standard and complaint).
Indiana average: 0.2
Indiana average: 0.6
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Manages medical care and health needs.
Assists with medical care and medications.
Helps with daily care and mobility.
Total hours from contractors
2,589 contractor hours this quarter
| Certified Nursing Assistant | 61 | 70 | 131 | 14,780 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 20 | 21 | 41 | 5,877 | 92 | 100% | 9.3 |
| Medication Aide/Technician | 11 | 5 | 16 | 4,718 | 92 | 100% | 8.1 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,530 | 88 | 96% | 6.1 |
| Registered Nurse | 4 | 1 | 5 | 1,408 | 86 | 93% | 10 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,031 | 74 | 80% | 8.8 |
| RN Director of Nursing | 3 | 0 | 3 | 1,017 | 84 | 91% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 658 | 87 | 95% | 7.6 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Mental Health Service Worker | 1 | 1 | 2 | 520 | 64 | 70% | 7.9 |
| Dietitian | 1 | 0 | 1 | 503 | 63 | 68% | 8 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 328 | 62 | 67% | 5.2 |
| Physical Therapy Aide | 4 | 0 | 4 | 306 | 65 | 71% | 4.6 |
| Physical Therapy Assistant | 1 | 0 | 1 | 289 | 60 | 65% | 4.8 |
| Respiratory Therapist | 1 | 0 | 1 | 263 | 65 | 71% | 4 |
| Medical Director | 0 | 1 | 1 | 160 | 40 | 43% | 4 |
| Speech Language Pathologist | 2 | 0 | 2 | 120 | 36 | 39% | 3.3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 115 | 30 | 33% | 3.8 |
| Qualified Social Worker | 2 | 0 | 2 | 67 | 22 | 24% | 3.1 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 58 | 12 | 13% | 4.8 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
40% of new residents, usually for short-term rehab.
25% of new residents, often for short stays.
34% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Historical financial and operational data for Willows of Shelbyville from 2011–2023, based on CMS SNF Cost Reports.
Based on the 2023 CMS SNF Cost Report.
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (40% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Shelbyville's city center to Willows of Shelbyville's address, calculated via Google Maps.
Add your location
Willows of Shelbyville is located in SHELBYVILLE, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| The Barrington of Carmel |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Carmel | 154
Facility
154
IN AVG
116
Rank
#82 / 437 |
71.4%
Facility
71.4%
IN AVG
69.4%
Rank
#172 / 433 | +3% | 9.22
Facility
9.22
IN AVG
3.44
Rank
#1 / 287 | -61% | +168% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 94
Facility
94
IN AVG
83
Rank
#47 / 384 | 5
Facility
5
IN AVG
25.0
Rank
#11 / 288 | 2.5
Facility
2.5
IN AVG
4.1
Rank
#52 / 288 | - | 110 | A+ |
39
Facility
39
IN AVG
37
Rank
#275 / 587 | Bhi Retirement Communities Inc | $17.3M
Facility
$17.3M
IN AVG
$10.7M
Rank
#42 / 290 | $7.5M
Facility
$7.5M
IN AVG
$4.2M
Rank
#66 / 290 | 43.1%
Facility
43.1%
IN AVG
42%
Rank
#212 / 290 | 155817 | ||||
| Greenwood Village South |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Greenwood | 207
Facility
207
IN AVG
116
Rank
#27 / 437 | - | - | 4.16
Facility
4.16
IN AVG
3.44
Rank
#38 / 287 | -50% | +21% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 83
Facility
83
IN AVG
83
Rank
#151 / 384 | 6
Facility
6
IN AVG
25.0
Rank
#17 / 288 | 3.0
Facility
3.0
IN AVG
4.1
Rank
#82 / 288 | - | 38 | A+ |
50
Facility
50
IN AVG
37
Rank
#205 / 587 | Pamela Seegers | $35.6M
Facility
$35.6M
IN AVG
$10.7M
Rank
#3 / 290 | $17.6M
Facility
$17.6M
IN AVG
$4.2M
Rank
#2 / 290 | 49.4%
Facility
49.4%
IN AVG
42%
Rank
#145 / 290 | 155026 | ||||
| North River Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
ADC Adult Day Care Structured weekday daytime programming for seniors who live at home but need supervision, health monitoring, or social engagement. More affordable than full residential care and a key resource for working family caregivers.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (East Baseline Road) | 95
Facility
95
IN AVG
116
Rank
#269 / 437 |
50.5%
Facility
50.5%
IN AVG
69.4%
Rank
#344 / 433 | -27% | 3.66
Facility
3.66
IN AVG
3.44
Rank
#70 / 287 | +63% | +7% | $0
Facility
$0
IN AVG
$31.4k
Rank
#225 / 289 | 91
Facility
91
IN AVG
83
Rank
#71 / 384 | 10
Facility
10
IN AVG
25.0
Rank
#41 / 288 | 3.3
Facility
3.3
IN AVG
4.1
Rank
#107 / 288 | - | 53 | A+ |
11
Facility
11
IN AVG
37
Rank
#456 / 587 | Thomas Cook | $12.0M
Facility
$12.0M
IN AVG
$10.7M
Rank
#132 / 290 | $6.4M
Facility
$6.4M
IN AVG
$4.2M
Rank
#98 / 290 | 53.4%
Facility
53.4%
IN AVG
42%
Rank
#98 / 290 | 155854 | ||||
| Marquette Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Indianapolis (Westchester Estates) | 134
Facility
134
IN AVG
116
Rank
#128 / 437 |
92.5%
Facility
92.5%
IN AVG
69.4%
Rank
#328 / 433 | +33% | 4.69
Facility
4.69
IN AVG
3.44
Rank
#23 / 287 | +19% | +36% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 76
Facility
76
IN AVG
83
Rank
#241 / 384 | 26
Facility
26
IN AVG
25.0
Rank
#163 / 288 | 6.5
Facility
6.5
IN AVG
4.1
Rank
#249 / 288 | 3 | 124 | A+ |
22
Facility
22
IN AVG
37
Rank
#384 / 587 | Retirement Living Inc | $41.3M
Facility
$41.3M
IN AVG
$10.7M
Rank
#2 / 290 | $16.2M
Facility
$16.2M
IN AVG
$4.2M
Rank
#3 / 290 | 39.2%
Facility
39.2%
IN AVG
42%
Rank
#246 / 290 | 155198 | ||||
| Willows of Shelbyville |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shelbyville | 121
Facility
121
IN AVG
116
Rank
#166 / 437 |
57.9%
Facility
57.9%
IN AVG
69.4%
Rank
#283 / 433 | -17% | 2.68
Facility
2.68
IN AVG
3.44
Rank
#254 / 287 | -78% | -22% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 71
Facility
71
IN AVG
83
Rank
#309 / 384 | 34
Facility
34
IN AVG
25.0
Rank
#208 / 288 | 5.7
Facility
5.7
IN AVG
4.1
Rank
#220 / 288 | 1 | 80 | - |
77
Facility
77
IN AVG
37
Rank
#30 / 587 | Major Hospital | $7.0M
Facility
$7.0M
IN AVG
$10.7M
Rank
#226 / 290 | $3.8M
Facility
$3.8M
IN AVG
$4.2M
Rank
#219 / 290 | 54.7%
Facility
54.7%
IN AVG
42%
Rank
#86 / 290 | 155022 |
Amber Pearson is the Director of Nursing at Willows of Shelbyville.
The legal owner and operator of Willows of Shelbyville is Major Hospital.
Willows of Shelbyville has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IN state health department records, Willows of Shelbyville's license number is 25-000009-1.
According to IN state health department records, Willows of Shelbyville's license expires on December 31, 2025.
Willows of Shelbyville's occupancy is 58%.
Mandi Paul is the administrator of Willows of Shelbyville.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Thank you for your interest!
Our team will be in touch shortly to help with next steps.
