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Willows of Shelbyville
Nursing Home & Assisted Living · Shelbyville, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Willows of Shelbyville

Willows of Shelbyville

Nursing Home & Assisted Living · Shelbyville, IN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2309 S Miller St, Shelbyville, IN 46176 View map Calculator: See prices in your area
Willows of Shelbyville accepts Medicare, Medicaid, and private pay.
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Willows of Shelbyville accepts Medicare, Medicaid, and private pay.

Overview of Willows of Shelbyville

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Willows of Shelbyville is a government-operated, 121-bed facility handling a mix of long-term care, rehab, and memory support. Most of the people living here are on Medicaid (65%), followed by private-pay residents (28%) and Medicare patients (7%). It is very much a long-term care environment, with residents staying an average of 357 days. The building’s 58% occupancy rate sits well below the state average. Financially, 2023 records show a modest net profit of $213.4 thousand (a 3.7% margin), with about 54.7% of incoming revenue going toward the employee payroll.

State health department records point to quite a bit of regulatory friction, low daily staffing ratios, and below-average clinical results. Residents get an average of 2 hours and 41 minutes of nursing care per day, which ranks the home 254th out of 287 facilities in Indiana. Registered nurse time is particularly tight, dropping to 27 minutes a day during the week and just 15 minutes on weekends. On the paperwork side, regulators have logged 58 deficiencies since 2022, which breaks down to about 14.5 citations a year.

Past inspection reports highlight a life safety review that noted 12 issues, like blocked hallways, broken exit doors, and ventilation problems that would cost an estimated $100,000 to fix. Investigators also noted past complaints about kitchen cleanliness, medication errors, and behavioral care lapses. While there are zero federal fines on the book for the last three years, the facility’s clinical charts show that long-term resident depression, serious falls, and physical decline are all notably higher than the state average.

Families looking into local long-term care or memory support options can use these state reports to get a realistic picture of how the building runs. The state’s paperwork shows a low-occupancy facility that is currently juggling thin nursing staff, ongoing building maintenance issues, and higher resident safety risks.

Facility Direct Line (317) 398-9781
Facility Direct Line (317) 398-9781 info.shelbyville@willowshealthcare.com
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
2h 41m per day
Rank #259 / 291Nurse hours — State benchmarkedThis home is ranked 259th out of 291 homes in Indiana. Shows adjusted nurse hours per resident per day benchmarked to the Indiana average, with a ranking across 291 Indiana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

3 of 6 metrics below state avg

Standout metric LPN / LVN is +22% above state avg
Staff type Hours / Day / Resident vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 25m per day ▼ 37% State avg: 40m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 56m per day ▲ 22% State avg: 46m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 39m per day ▲ 17% State avg: 2h 16m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 31m per day ▲ 9% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 3m per day ▼ 33% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 17m per day ▼ 38% State avg: 27m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay
357 days
Bed community size
121-bed community Rank #166 / 437Bed count — State benchmarkedThis home is ranked 166th out of 437 homes in Indiana. Shows this facility's certified or reported bed count compared to other Indiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation Rank #130 / 378Years in operation — State benchmarkedThis home is ranked 130th out of 378 homes in Indiana. Shows how long this facility has been in operation compared to other Indiana facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 77 / 100 Rank #30 / 587Walk Score — State benchmarkedThis home is ranked 30th out of 587 homes in Indiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Indiana facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
58%
Rank #286 / 434Occupancy rate — State benchmarkedThis home is ranked 286th out of 434 homes in Indiana. Shows this facility's occupancy rate versus the Indiana average, with its Statewide rank out of 434. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Indiana average: 68.1%
Occupied beds
70 / 121
Average occupied beds in Indiana homes 70 beds

License Details

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Distinct Part
StatusActive
IssuanceJanuary 1, 2025
ExpirationDecember 31, 2026
License Number25-000009-1
CMS Certification Number155022

Ownership & Operating Entity

Willows of Shelbyville is legally operated by Major Hospital, and administered by Mandi Paul.

Profit StatusGovernment

Type Of Units

SNF/NF (Combined)
121 units
Total beds
121 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Medical DirectorNancy Miles
Director of NursingAmber Pearson

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Contact Information

Fax(317) 398-6840

Amenities & Lifestyle

Specific ProgramsTherapies

Contact Willows of Shelbyville

Inspection History

In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.

Since 2022 · 4 years of data 90 deficiencies 6 complaints 26 inspections
Inspection Score Info A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana assisted living residence score (the benchmark); higher is better.

12 points below the Indiana average for assisted living residences (83/100)

Rank #309 / 384 in Indiana Inspection Score — State benchmarked This home is ranked 309th out of 384 homes in Indiana. Shows this facility's inspection score compared to the Indiana average among 384 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 71 out of 100. Letter grade C-. 12 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average
Overall vs. IN average 9 Worse Metrics worse than Indiana average:
• Total deficiencies (150% above)
• Deficiencies per year (150% above)
• Deficiencies per inspection (84% above)
• Total visits (37% above)
• Inspections with deficiencies (43% above)
• Inspection deficiency rate (3% above)
• Inspections (46% above)
• Total complaints (20% above)
• Complaints per year (15% above) 0 Better No metrics in this bucket.
Latest Inspection December 23, 2025 Annual Inspection

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This Facility IN Average vs. IN Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 90 36 This facility has 150% more total deficiencies than a typical Indiana assisted living residence (90 vs. IN avg 36).↑ 150% worse Rank #327 / 386 Total deficiencies — State benchmarked This home is ranked 327th out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Deficiencies per year Info Average deficiencies per year since 2022. 22.5 9 This facility has 150% more deficiencies per year than a typical Indiana assisted living residence (22.5 vs. IN avg 9).↑ 150% worse
Deficiencies per inspection Info Average deficiencies per inspection. 3.5 1.9 This facility has 84% more deficiencies per inspection than a typical Indiana assisted living residence (3.5 vs. IN avg 1.9).↑ 84% worse Rank #300 / 386 Deficiencies per inspection — State benchmarked This home is ranked 300th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility IN Average vs. IN Avg
Total visits Info Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits. 26 19 This facility has 37% more total visits than a typical Indiana assisted living residence (26 vs. IN avg 19).↑ 37% worse
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 10 7 This facility has 43% more inspections with deficiencies than a typical Indiana assisted living residence (10 vs. IN avg 7).↑ 43% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 38% 37% This facility has 1 percentage point higher inspection deficiency rate than a typical Indiana assisted living residence (38% vs. IN avg 37%).↑ 1% worse
Inspections Info Routine, scheduled inspections conducted by state regulators. 19 13 This facility has 46% more inspections than a typical Indiana assisted living residence (19 vs. IN avg 13).↑ 46% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This Facility IN Average vs. IN Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 6 5 This facility has 20% more total complaints than a typical Indiana assisted living residence (6 vs. IN avg 5).↑ 20% worse Rank #236 / 352 Total complaints — State benchmarked This home is ranked 236th out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Info Average complaints per year since 2022. 1.5 1.3 This facility has 15% more complaints per year than a typical Indiana assisted living residence (1.5 vs. IN avg 1.3).↑ 15% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on June 18, 2025, found no deficiencies related to the complaint investigated, confirming compliance with applicable regulations.
  • The October 21, 2024 Life Safety survey cited 12 deficiencies including multiple corridor egress obstructions, blocked exit doors, and fire safety system failures.
  • The May 2, 2024 complaint investigation substantiated three deficiencies involving behavioral health care failures, resident safety, and narcotic medication administration errors.
Show Inspection Reports

Health Inspection History

Inspections since 2022
Total health inspections 6

State average N/A

Last Health inspection on Mar 2025

Total health citations
34 Rank #208 / 292Health citations — State benchmarkedThis home is ranked 208th out of 292 homes in Indiana. Shows this facility's total health deficiency citations benchmarked to the Indiana State average, with a ranking across all 292 IN facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
5.67 Rank #222 / 292Citations per inspection — State benchmarkedThis home is ranked 222nd out of 292 homes in Indiana. Shows average deficiency citations per CMS inspection for this facility versus the Indiana mean across 292 facilities with citation data. Lower is better.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

23 of 34 citations resulted from standard inspections; 9 of 34 resulted from complaint investigations; and 2 of 34 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
1
In line with State average

State average: N/A

0 critical citations State average: N/A
1 serious citation State average: N/A
33 moderate citations State average: N/A
0 minor citations State average: N/A
Citations history (last 4 years)
Nutrition moderate citation Mar 06, 2025
Corrected
Environmental moderate citation Oct 01, 2024
Corrected
Nutrition moderate citation Oct 01, 2024
Corrected
Quality of Care moderate citation Oct 01, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 225
Employees 125
Contractors 100
Staff to resident ratio 3.95 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 50
Average shift 7.5 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 34,273

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 5 total: 4 full-time employees and 1 contractor. 5
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 10 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 41 total: 20 full-time employees and 21 contractors. 41
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.3 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 131 total: 61 full-time employees and 70 contractors. 131
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.2 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

7.6%

2,589 contractor hours this quarter

Certified Nursing Assistant: 70 Licensed Practical Nurse: 21 Medication Aide/Technician: 5 Mental Health Service Worker: 1 Registered Nurse: 1 Medical Director: 1 Occupational Therapy Aide: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant 61 70 131 14,780 92 100% 7.2
Licensed Practical Nurse 20 21 41 5,877 92 100% 9.3
Medication Aide/Technician 11 5 16 4,718 92 100% 8.1
Other Dietary Services Staff 6 0 6 1,530 88 96% 6.1
Registered Nurse 4 1 5 1,408 86 93% 10
Clinical Nurse Specialist 2 0 2 1,031 74 80% 8.8
RN Director of Nursing 3 0 3 1,017 84 91% 7.5
Nurse Practitioner 1 0 1 658 87 95% 7.6
Administrator 1 0 1 528 66 72% 8
Mental Health Service Worker 1 1 2 520 64 70% 7.9
Dietitian 1 0 1 503 63 68% 8
Respiratory Therapy Technician 3 0 3 328 62 67% 5.2
Physical Therapy Aide 4 0 4 306 65 71% 4.6
Physical Therapy Assistant 1 0 1 289 60 65% 4.8
Respiratory Therapist 1 0 1 263 65 71% 4
Medical Director 0 1 1 160 40 43% 4
Speech Language Pathologist 2 0 2 120 36 39% 3.3
Occupational Therapy Aide 0 1 1 115 30 33% 3.8
Qualified Social Worker 2 0 2 67 22 24% 3.1
Occupational Therapy Assistant 1 0 1 58 12 13% 4.8
131 Certified Nursing Assistant
% of Days 100%
41 Licensed Practical Nurse
% of Days 100%
16 Medication Aide/Technician
% of Days 100%
6 Other Dietary Services Staff
% of Days 96%
5 Registered Nurse
% of Days 93%
2 Clinical Nurse Specialist
% of Days 80%
3 RN Director of Nursing
% of Days 91%
1 Nurse Practitioner
% of Days 95%
1 Administrator
% of Days 72%
2 Mental Health Service Worker
% of Days 70%
1 Dietitian
% of Days 68%
3 Respiratory Therapy Technician
% of Days 67%
4 Physical Therapy Aide
% of Days 71%
1 Physical Therapy Assistant
% of Days 65%
1 Respiratory Therapist
% of Days 71%
1 Medical Director
% of Days 43%
2 Speech Language Pathologist
% of Days 39%
1 Occupational Therapy Aide
% of Days 33%
2 Qualified Social Worker
% of Days 24%
1 Occupational Therapy Assistant
% of Days 13%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 15.1
89% worse than State average

State average: 8.0

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 30.3
78% worse than State average

State average: 17.1

Long-stay resident measures
Below average State avg: 4.1 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 20.7%
72% worse than State average

State average: 12.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 37.4%
161% worse than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 32.9%
34% worse than State average

State average: 24.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 10.7%
178% worse than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 0.9%
81% better than State average

State average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.9%
28% better than State average

State average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.0%
6% worse than State average

State average: 5.7%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 69.0%
186% worse than State average

State average: 24.1%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 24.9%
100% worse than State average

State average: 12.4%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
7% better than State average

State average: 93.7%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
5% better than State average

State average: 95.4%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.18
36% worse than State average

State average: 1.60

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 0.86
42% better than State average

State average: 1.48

Short-stay resident measures
Significantly above average State avg: 2.9 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
22% better than State average

State average: 81.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.8%
45% better than State average

State average: 1.4%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.6%
25% better than State average

State average: 79.0%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 11.4%
49% better than State average

State average: 22.4%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 6.5%
38% better than State average

State average: 10.5%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 3.3%
332% worse than State average

State average: 0.8%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 55.5%
10% better than State average

State average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

25% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

34% of new residents, often for long-term daily care.

Typical stay 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 57
Medicare
4
7% of residents
Medicaid
37
64.9% of residents
Private pay or other
16
28.1% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
City/County
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.0M
Government City/County
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$6.5M Rank #228 / 294Revenue — State benchmarkedThis home is ranked 228th out of 294 homes in Indiana. Shows this facility's annual revenue compared to the Indiana average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.0M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$1.2M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #222 / 294Payroll — State benchmarkedThis home is ranked 222nd out of 294 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$3.5M 54.5% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #88 / 294Payroll % — State benchmarkedThis home is ranked 88th out of 294 homes in Indiana. Shows payroll as a percentage of revenue versus the Indiana average. Well-run Indiana facilities typically land around 54–68% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Indiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$4.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.5M
How we calculate these figures

This home is administered by Mandi Paul.

This home is owned by Major Hospital

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 155022

Show certification details

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

New residents most often arrive under Medicare (40% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Admissions
67 total

Coverage residents most often arrive under.

Medicare 40%
Private pay 25%
Medicaid 34%
Discharges
64 total

Coverage residents most often leave under.

Medicare 36%
Private pay 27%
Medicaid 38%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Willows of Shelbyville

Address 0.0 miles from city center Info Estimated distance in miles from Shelbyville's city center to Willows of Shelbyville's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Willows of Shelbyville
NH
AL
 Shelbyville - 121 - 77 -
The Barrington of Carmel
NH
AL
IL
MC
 Carmel - 154 A+ 39 Studio / 1 Bed / 2 Bed
Greenwood Village South
NH
AL
IL
MC
 Greenwood - 207 A+ 50 Apartment / Cottage
North River Health Campus
NH
ADC
AL
IL
MC
 Evansville (East Baseline Road) - 95 A+ 11 studio
Marquette Senior Living
NH
AL
IL
MC
 Indianapolis (Westchester Estates) - 134 A+ 22 1 Bed / 2 Bed
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Frequently Asked Questions about Willows of Shelbyville

Who is the Director of Nursing at Willows of Shelbyville?

Amber Pearson is the Director of Nursing at Willows of Shelbyville.

Who is the owner of Willows of Shelbyville?

Willows of Shelbyville is legally operated by Major Hospital, and administered by Mandi Paul.

Is Willows of Shelbyville in a walkable area?

Willows of Shelbyville has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Willows of Shelbyville?

According to IN state health department records, Willows of Shelbyville's license number is 25-000009-1.

When does Willows of Shelbyville's license expire?

According to IN state health department records, Willows of Shelbyville's license expires on December 31, 2026.

What is the occupancy rate at Willows of Shelbyville?

Willows of Shelbyville's occupancy is 58%.

Is Willows of Shelbyville a government-operated facility?

Willows of Shelbyville is a government-operated nursing facility in IN.

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