Hollenbeck Palms

Nursing Home, Assisted Living, Independent Living & Memory Care · Los Angeles, CA

CMS overall rating

573 S Boyle Ave, Los Angeles, CA 90033 View map

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Hollenbeck Palms accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Hollenbeck Palms accepts Medicare, Medicaid, and private pay.

Overview of Hollenbeck Palms

Hollenbeck Palms is a senior living community dedicated to making each resident happy and comfortable in their new home. Hollenbeck boasts a serene environment that gives off an oasis-like atmosphere. It’s an independent living, assisted living, memory care, and skilled nursing community that are all designed to enhance the quality of life for residents of each home. They boast a lifelong learning program that is committed to providing all-inclusive programs that satisfy the education, arts, and cultural activities of the community. Management and staff of Hollenbeck encourage residents to get involved in the community and practice holistic wellness.

Hollenbeck Palms is an upscale community that aims to enrich the lives of their residents; with comfort and security, the senior living allows for a unique sense of individuality to be shared among their peers and residents.
The vibrant community is an assisted living facility that provides an all-inclusive amenities such as wheelchair accessible showers, private patios, private dining room, computer center, meeting room, and a TV lounge area; as for their services that include scheduled transportation, day trips and outings, wellness programs, therapy, and religious services to name a few. Their amenities and services are to ensure that residents’ mental, physical, and cultural needs are met. Each resident is given personalized care that is designed to make each individual’s lives easier. The community also prides itself with their staff that cares for residents with compassion and kindness. At Hollenbeck Palms have been trusted by families for many years.

Facility Direct Line (323) 307-4505

What you will love about this neighborhood

This location is nestled in the historic Boyle Heights neighborhood in East Los Angeles, an area deeply rooted in Chicano and Mexican American culture. Within a 1-mile radius, retirees here can explore local landmarks like Mariachi Plaza or relax at Hollenbeck Park, a 21-acre green space with a lake and skate plaza for vibrant leisure experiences.
As of 2000, the area is populated by 92,785 residents and boasts a pedestrian-friendly layout with easy access to public transit, including four E Line Metro stations. Retirees seeking a vibrant dining and shopping experience can visit the El Mercado de Los Angeles, a three-story marketplace offering authentic Mexican cuisine and goods.
Formerly a Tongva settlement, Boyle Heights transformed into a multicultural hub in the 19th and 20th centuries, home to Jewish, Japanese, and Latino communities. Despite the changes from freeway construction, the neighborhood remains a thriving cultural area, with a predominantly Hispanic population (95% as of 2011) and vibrant cultural events like the annual Día de los Muertos celebrations.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to California state averages

Total nursing care / resident

4h 50m per day

This facility California avg (4h 13m per day)

vs California avg

+15%

1 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +30% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	51m per day	▲ 30% State avg: 39m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	52m per day	▼ 29% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 57m per day	▲ 12% State avg: 2h 38m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	4h 11m per day	▲ 3% State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	5m per day	▲ 6% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	32m per day	▲ 6% State avg: 30m per day · National avg: 28m per day

Capacity and availability

180 days

185-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

33 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

85%

Higher than the California average: 72.8%

Occupied beds

158 / 185

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

StatusLicensed

IssuanceApril 16, 1993

CountyLos Angeles

CMS Certification Number55115

Hollenbeck Palms is legally operated by Hollenbeck Palms, and administered by Diana Medina.

Since 2022 · 4 years of data 3 citations 14 total visits 4 complaint visits 5 official inspections 1 complaint investigation

Inspection Score

8 points above the California average for nursing homes (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. California state average

Overall vs. CA average

Latest Inspection April 27, 2026

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	3	10	This facility has 70% fewer total citations than a typical California nursing home (3 vs. CA avg 10).↓ 70% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	2	3	This facility has 33% fewer serious citations (type a) than a typical California nursing home (2 vs. CA avg 3).↓ 33% better Rank #600 / 1164 Serious citations (Type A) — State benchmarked This home is ranked 600th out of 1164 homes in California. Shows this facility's # of serious citations compared to the California average among 1164 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	1	4	This facility has 75% fewer moderate citations (type b) than a typical California nursing home (1 vs. CA avg 4).↓ 75% better
Citations per year Average citations per year since 2022.	0.8	2.5	This facility has 68% fewer citations per year than a typical California nursing home (0.8 vs. CA avg 2.5).↓ 68% better
Citations per inspection Average citations per inspection.	0.2	3.3	This facility has 94% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	14	16	This facility has 13% fewer total visits than a typical California nursing home (14 vs. CA avg 16).↓ 13% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	4	13	This facility has 69% fewer complaint visits than a typical California nursing home (4 vs. CA avg 13).↓ 69% better Rank #529 / 1397 Complaint visits — State benchmarked This home is ranked 529th out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	5	7	This facility has 29% fewer other visits than a typical California nursing home (5 vs. CA avg 7).↓ 29% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	5	4	This facility has 25% more official inspections than a typical California nursing home (5 vs. CA avg 4).↑ 25% worse
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	1	10	This facility has 90% fewer complaint investigations than a typical California nursing home (1 vs. CA avg 10).↓ 90% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on March 5, 2026 found no deficiencies and confirmed proper infection control and compliant staff and resident records.
Two prior complaint investigations in November 2025 and February 2026 alleging improper medication distribution were unsubstantiated after thorough reviews and interviews.
The March 25, 2025 inspection cited two repeat Type A deficiencies for water temperature violations and imposed a $250 civil penalty for immediate health risks.

Show Inspection Reports

Inspections since 2019

Total health inspections 6

California average 12.5

Last Health inspection on Oct 2024

Total health citations

California average 50.2

Citations per inspection

6.5

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

31 of 39 citations resulted from standard inspections; 7 of 39 resulted from complaint investigations; and 1 of 39 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

In line with California average

California average: 1

0 critical citations California average: 0.4

1 serious citation California average: 1

37 moderate citations California average: 47.2

1 minor citation California average: 1.5

Citations history (last 7 years)

Abuse/Neglect moderate citation Oct 25, 2024

Corrected

Infection Control moderate citation Oct 25, 2024

Corrected

Nursing Services minor citation Oct 25, 2024

Corrected

Nutrition moderate citation Oct 25, 2024

Corrected

Total staff 76

Employees 68

Contractors 8

Staff to resident ratio 1.36 : 1

25% fewer staff per resident than California average

Avg staff/day 38

Average shift 7.7 hours

0% compared with California average

Total staff hours (quarter) 27,089

Nursing staff breakdown

7.7 hours

7.9 hours

7.8 hours

Contractor staffing

1,275 contractor hours this quarter

Respiratory Therapy Technician: 1 Qualified Social Worker: 1 Physical Therapy Assistant: 1 Speech Language Pathologist: 1 Other Physician: 1 Occupational Therapy Assistant: 1 Feeding Assistant: 1 Dental Services Staff: 1

Staff by category


Certified Nursing Assistant	45	0	45	15,323	92	100%	7.8
Licensed Practical Nurse	11	0	11	4,496	92	100%	7.9
Registered Nurse	6	0	6	2,724	92	100%	7.7
Clinical Nurse Specialist	2	0	2	1,249	65	71%	9.9
Other Dietary Services Staff	2	0	2	1,086	92	100%	8.1
Physical Therapy Assistant	0	1	1	572	83	90%	6.9
Administrator	1	0	1	504	63	68%	8
Respiratory Therapy Technician	0	1	1	459	60	65%	7.6
Nurse Practitioner	1	0	1	432	54	59%	8
Speech Language Pathologist	0	1	1	111	53	58%	2.1
Qualified Social Worker	0	1	1	76	45	49%	1.7
Feeding Assistant	0	1	1	24	22	24%	1.1
Occupational Therapy Assistant	0	1	1	18	6	7%	3
Other Physician	0	1	1	14	10	11%	1.4
Dental Services Staff	0	1	1	2	1	1%	2

45 Certified Nursing Assistant

% of Days 100%

11 Licensed Practical Nurse

% of Days 100%

6 Registered Nurse

% of Days 100%

2 Clinical Nurse Specialist

% of Days 71%

2 Other Dietary Services Staff

% of Days 100%

1 Physical Therapy Assistant

% of Days 90%

1 Administrator

% of Days 68%

1 Respiratory Therapy Technician

% of Days 65%

1 Nurse Practitioner

% of Days 59%

1 Speech Language Pathologist

% of Days 58%

1 Qualified Social Worker

% of Days 49%

1 Feeding Assistant

% of Days 24%

1 Occupational Therapy Assistant

% of Days 7%

1 Other Physician

% of Days 11%

1 Dental Services Staff

% of Days 1%

View All Staffing Data in Los Angeles

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 11.6

75% worse than California average

California average: 6.6

Functional decline score 22.8

101% worse than California average

California average: 11.3

Long-stay resident measures

Above average California avg: 4.2

Need for Help with Daily Activities Increased 25.9%

134% worse than California average

California average: 11.1%

Walking Ability Worsened 19.9%

66% worse than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 22.6%

100% worse than California average

California average: 11.3%

Falls with Major Injury 1.5%

10% better than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 4.1%

18% better than California average

California average: 5.0%

Urinary Tract Infection 1.5%

22% worse than California average

California average: 1.2%

Lost Too Much Weight 6.8%

62% worse than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Antipsychotic Use 10.1%

In line with California average

California average: 10.1%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Influenza Vaccine 100.0%

In line with California average

California average: 98.2%

Hospitalizations per 1,000 days 0.44

80% better than California average

California average: 2.25

ED visits per 1,000 days 1.16

27% better than California average

California average: 1.59

Short-stay resident measures

Above average California avg: 3.5

Pneumococcal Vaccine 74.7%

21% worse than California average

California average: 94.0%

Antipsychotic medication increase 2.1%

45% worse than California average

California average: 1.5%

Influenza Vaccine 94.4%

In line with California average

California average: 93.2%

Re-hospitalized after SNF stay 16.5%

29% better than California average

California average: 23.2%

Emergency department visits 0.0%

100% better than California average

California average: 11.2%

Falls with major injury 5.0%

549% worse than California average

California average: 0.8%

Ability to care for self at discharge 31.3%

42% worse than California average

California average: 53.7%

Successful return to home or community 58.7%

16% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

51% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

44% of new residents, often for short stays.

Typical stay 1 years

Medicaid

5% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Total residents 56

Medicare

7.1% of residents

Medicaid

48.2% of residents

Private pay or other

44.6% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hollenbeck Palms from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 42.3% ↓ 25.0pp vs 2023

Net Patient Income -$4.6M ↑ ~$2.0M vs 2023

Payroll Costs $15.8M ↑ ~$3.6M vs 2023

Operating Margin -21.6% ↑ 16.8pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	89.6%	88.6%	88.4%	75.3%	72.4%	59.3%	82.4%	82.9%	95.3%	89.4%	88.4%	67.3%	42.3%
Beds	251	252	251	106	106	106	251	230	204	204	237	92	185
Net Income	$1,477,987	$6,230,632	$3,417,448	-$451,187	$1,822,152	-$171,638	$645,911	-$50,001	-$4,225,589	$7,957,539	-$5,447,776	-$981,879	-$98,236
Gross Revenue	$16,707,293	$17,185,569	$17,247,333	$17,720,578	$17,492,561	$15,926,455	$15,572,808	$15,483,488	$16,809,204	$16,774,336	$17,434,904	$19,126,199	$23,480,178
Operating Expenses	$16,128,937	$16,395,111	$16,545,975	$17,049,152	$17,616,394	$17,434,801	$17,318,883	$17,807,912	$19,665,228	$20,116,433	$20,791,174	$23,817,880	$26,046,695
Net Patient Income	-$1,334,800	-$1,647,194	-$2,818,543	-$3,425,520	-$3,792,532	-$3,693,597	-$4,077,649	-$4,637,553	-$5,545,308	-$5,232,951	-$5,068,389	-$6,611,543	-$4,631,708
Net Patient Revenue	$14,794,137	$14,747,917	$13,727,432	$13,623,632	$13,823,862	$13,741,204	$13,241,234	$13,170,359	$14,119,920	$14,883,482	$15,722,785	$17,206,337	$21,414,987
Payroll Costs	$7,770,431	$8,098,176	$8,059,788	$8,344,392	$8,638,331	$9,035,201	$9,209,138	$9,243,137	$9,937,950	$10,410,726	$10,704,475	$12,148,921	$15,758,392
Operating Margin %	-9.0%	-11.2%	-20.5%	-25.1%	-27.4%	-26.9%	-30.8%	-35.2%	-39.3%	-35.2%	-32.2%	-38.4%	-21.6%
Medicare %	4.4%	3.0%	3.9%	8.8%	7.7%	9.2%	2.4%	2.9%	1.9%	2.3%	1.8%	4.7%	6.3%
Medicaid %	16.9%	15.6%	14.7%	48.9%	49.0%	37.6%	10.8%	10.0%	11.1%	11.1%	10.1%	32.5%	27.4%
Private %	78.7%	81.4%	81.4%	42.3%	43.2%	53.2%	86.8%	87.1%	87.0%	86.6%	88.0%	62.8%	66.4%
Net Patient Revenue/Day	$180	$181	$169	$468	$492	$599	$175	$189	$199	$224	$233	$761	$748
Cost/Day	$196	$201	$204	$585	$627	$759	$230	$256	$277	$302	$308	$1,054	$909
Avg Length of Stay	182.5 days	344.7 days	151.2 days	154.2 days	182.5 days	155.1 days	195.6 days	136.0 days	187.7 days	266.5 days	259.1 days	289.8 days	179.7 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$21.4M

Net patient income

-$4.6M

Nonprofit Nonprofit Corporation

Net patient revenue

$21.4M

Net patient income

-$4.6M

Other income

$2.4M

Payroll costs

$15.8M 73.6% of net patient revenue

Other operating costs

$10.3M

Total costs

$26.0M

What does this home offer?

Minimum Age: 55 Years Old

Room Sizes: 320 / 1,112 sq. ft

Housing Options: 1 Bed / 2 Bed

Building Type: Campus

Transportation Services

Fitness and Recreation

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (51% of admissions), and a typical Medicare stay runs around 1 months.

Coverage residents most often arrive under.

Medicare 51%

Private pay 44%

Medicaid 5%

Coverage residents most often leave under.

Medicare 40%

Private pay 49%

Medicaid 12%

Hollenbeck Palms Home Overview

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Living Spaces & Floor Plans for Hollenbeck Palms

2.1 miles from city center Estimated distance in miles from Los Angeles's city center to Hollenbeck Palms's address, calculated via Google Maps. — 2.62 miles to nearest hospital (Dignity Health - California Hospital Medical Center)

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Compare Nursing Homes around Los Angeles

The information below is reported by the California Department of Social Services and Department of Public Health.

5 facilities compared · CMS & CA Dept. of Health data


Angels Nursing Center	NH NC	Los Angeles (Westlake)	41 Facility 41 CA AVG 103 Rank #1205 / 1657	90.2% Facility 90.2% CA AVG 84.7% Rank #319 / 1537	+7%	4.73 Facility 4.73 CA AVG 4.22 Rank #69 / 354	-54%	+12%	$71.6k Facility $71.6k CA AVG $56.5k Rank #329 / 362	60 Facility 60 CA AVG 81 Rank #1294 / 1401	42 Facility 42 CA AVG 50.2 Rank #184 / 361	3.8 Facility 3.8 CA AVG 4.6 Rank #152 / 361	4	37	A+	92 Facility 92 CA AVG 57 Rank #137 / 2092	Aret Akian	$5.8M Facility $5.8M CA AVG $17.0M Rank #348 / 355	$3.8M Facility $3.8M CA AVG $7.0M Rank #323 / 355	65.6% Facility 65.6% CA AVG 45.2% Rank #5 / 355	55704
Hollenbeck Palms	NH AL IL MC	Los Angeles (Central La)	185 Facility 185 CA AVG 103 Rank #196 / 1657	85.4% Facility 85.4% CA AVG 84.7% Rank #447 / 1537	+1%	4.84 Facility 4.84 CA AVG 4.22 Rank #60 / 354	-11%	+15%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	89 Facility 89 CA AVG 81 Rank #461 / 1401	39 Facility 39 CA AVG 50.2 Rank #164 / 361	6.5 Facility 6.5 CA AVG 4.6 Rank #315 / 361	1	158	-	62 Facility 62 CA AVG 57 Rank #982 / 2092	Casey Adams	$21.4M Facility $21.4M CA AVG $17.0M Rank #88 / 355	$15.8M Facility $15.8M CA AVG $7.0M Rank #20 / 355	73.6% Facility 73.6% CA AVG 45.2% Rank #47 / 355	55115
Palazzo Post Acute	NH	Los Angeles (East Hollywood)	99 Facility 99 CA AVG 103 Rank #725 / 1657	91.6% Facility 91.6% CA AVG 84.7% Rank #276 / 1537	+8%	4.46 Facility 4.46 CA AVG 4.22 Rank #92 / 354	-25%	+6%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	47 Facility 47 CA AVG 50.2 Rank #214 / 361	2.5 Facility 2.5 CA AVG 4.6 Rank #33 / 361	1	93	A+	91 Facility 91 CA AVG 57 Rank #155 / 2092	Serrano Licensee 1 LLC	$13.0M Facility $13.0M CA AVG $17.0M Rank #160 / 355	$8.5M Facility $8.5M CA AVG $7.0M Rank #178 / 355	65.1% Facility 65.1% CA AVG 45.2% Rank #208 / 355	56456
Grand Park Convalescent Hospital	NH	Los Angeles (Westlake)	151 Facility 151 CA AVG 103 Rank #339 / 1657	87.3% Facility 87.3% CA AVG 84.7% Rank #401 / 1537	+3%	-	-20%	-	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	36 Facility 36 CA AVG 50.2 Rank #148 / 361	4.0 Facility 4.0 CA AVG 4.6 Rank #169 / 361	-	145	A+	97 Facility 97 CA AVG 57 Rank #29 / 2092	Barry Kohn	$18.9M Facility $18.9M CA AVG $17.0M Rank #43 / 355	$10.4M Facility $10.4M CA AVG $7.0M Rank #82 / 355	55.1% Facility 55.1% CA AVG 45.2% Rank #318 / 355	56244
Fountainview at Eisenberg Village	NH AL IL	Reseda	216 Facility 216 CA AVG 103 Rank #126 / 1657	48.1% Facility 48.1% CA AVG 84.7% Rank #1389 / 1537	-43%	2.96 Facility 2.96 CA AVG 4.22 Rank #351 / 354	+1%	-30%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	89 Facility 89 CA AVG 81 Rank #461 / 1401	66 Facility 66 CA AVG 50.2 Rank #289 / 361	3.9 Facility 3.9 CA AVG 4.6 Rank #161 / 361	-	90	-	49 Facility 49 CA AVG 57 Rank #1370 / 2092	Karen Pham	$16.7M Facility $16.7M CA AVG $17.0M Rank #153 / 355	$8.5M Facility $8.5M CA AVG $7.0M Rank #154 / 355	50.6% Facility 50.6% CA AVG 45.2% Rank #189 / 355	555716

Nursing Home Explorer

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is Hollenbeck Palms in?

Hollenbeck Palms is in the Central LA neighborhood of Los Angeles.

Is Hollenbeck Palms in a walkable area?

Hollenbeck Palms has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the occupancy rate at Hollenbeck Palms?

Hollenbeck Palms's occupancy is 85%.

Does Hollenbeck Palms operate as a for-profit or non-profit?

Hollenbeck Palms is registered as a non-profit in CA.

Who is the administrator of Hollenbeck Palms?

Diana Medina is the administrator of Hollenbeck Palms.

How many beds does Hollenbeck Palms have?

Hollenbeck Palms has 185 beds.

Has Hollenbeck Palms had any recent citations?

Hollenbeck Palms has had 4 recently reported citations.

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Hollenbeck Palms

Overview of Hollenbeck Palms

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Contact Hollenbeck Palms

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

45 Certified Nursing Assistant

11 Licensed Practical Nurse

6 Registered Nurse

2 Clinical Nurse Specialist

2 Other Dietary Services Staff

1 Physical Therapy Assistant

1 Administrator

1 Respiratory Therapy Technician

1 Nurse Practitioner

1 Speech Language Pathologist

1 Qualified Social Worker

1 Feeding Assistant

1 Occupational Therapy Assistant

1 Other Physician

1 Dental Services Staff

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Hollenbeck Palms Home Overview

Living Spaces & Floor Plans for Hollenbeck Palms

Places of interest near Hollenbeck Palms

Calculate Travel Distance to Hollenbeck Palms

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Financial Assistance for Nursing Home in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

California CARES Program

Guides for Better Senior Living

Financial Assistance for
Nursing Home in California