Where The Heart Is
Assisted Living & Memory Care · Washington, WA

Where The Heart Is

Assisted Living & Memory Care · Washington, WA
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Where The Heart Is accepts Medicaid.

Overview of Where the Heart Is

Spend your golden years in the charming community of Where the Heart Is located in the peaceful neighborhood of South Norris Street, Burlington, WA, that offers assisted living and memory care. The community is dedicated to improving residents’ welfare, providing top-notch care and assistance for their unique needs. With naturally lit and cozy accommodations in various studio and one-bedroom floor plans, residents will surely experience comfort and convenience like no other.

Engaging events and specialized programs are also provided for residents to remain active and socially connected. Mealtimes are also something to anticipate with delightful and healthy meals satisfying dietary needs and tastes. Pharmacy services, medication management, and in-house therapy services are also available for residents’ healthcare needs. The community is ideal for those who need assistance to live their day-to-day activities without hassles.

(360) 404-7997

Types of Care at Where The Heart Is

Assisted Living Memory Care
Bed community size
84-bed community Rank #159 / 366Bed count — State benchmarkedThis home is ranked 159th out of 366 homes in Washington. Shows this facility's certified or reported bed count compared to other Washington SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 57 / 100 Rank #278 / 628Walk Score — State benchmarkedThis home is ranked 278th out of 628 homes in Washington. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Washington SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
85%
Rank #78 / 310Occupancy rate — State benchmarkedThis home is ranked 78th out of 310 homes in Washington. Shows this facility's occupancy rate versus the Washington average, with its Statewide rank out of 310. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Washington average: 72.5%
Occupied beds
71 / 84
Average occupied beds in Washington homes 73 beds

License Details

Facility TypeBoarding Home
StatusOperating
ExpirationDecember 31, 2025
CountySkagit
License Number2500

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactKlondjana Zanaj

Contact Where The Heart Is

Inspection History

In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.

Since 2022 · 4 years of data 41 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Washington state average
Overall vs. WA average 2 Worse Metrics worse than Washington average:
• Total deficiencies (32% above)
• Deficiencies per year (32% above)
0 Better No metrics in this bucket.
Latest Inspection April 9, 2025 Follow Up

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityWA Averagevs. WA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 4131 This facility has 32% more total deficiencies than a typical Washington assisted living residence (41 vs. WA avg 31).↑ 32% worse
Deficiencies per year Info Average deficiencies per year since 2022. 10.37.8 This facility has 32% more deficiencies per year than a typical Washington assisted living residence (10.3 vs. WA avg 7.8).↑ 32% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on April 9, 2025, found no deficiencies and confirmed that previously cited fire and life safety issues were corrected. Earlier inspections showed recurring deficiencies primarily related to fire safety equipment maintenance, documentation of required tests, and emergency egress access. Complaint investigations substantiated issues with nursing oversight, reporting and investigating abuse allegations, medication errors, and coordination of care, resulting in citations but no license suspensions or fines listed in the available reports. Several complaints were substantiated, including failures to report suspected abuse and medication errors, while others were unsubstantiated or resolved. The facility’s record shows improvement in fire and life safety compliance over time, though prior reports noted ongoing challenges with resident care and regulatory reporting.

What does this home offer?

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Room Sizes: 310 / 380 sq. ft

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Housing Options: Studio / 1 Bed

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Building Type: 2-story

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Dining Services

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Beauty Services

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Transportation Services

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Housekeeping Services

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Recreational Activities

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Exercise Programs

Managed by David Eskenazy

Executive Director

David Eskenazy serves as the Executive Director at Where The Heart Is, part of Cogir Senior Living. He leads with a focus on the human element, emphasizing personalized care and meaningful connections for residents. Under his leadership, the community is dedicated to improving lives through experienced, relationship-based care.

Places of interest near Where The Heart Is

Address 0.9 miles from city center Info Estimated distance in miles from Burlington's city center to Where The Heart Is's address, calculated via Google Maps.

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Financial Assistance for
Assisted Living in Washington

Where The Heart Is is located in Burlington, Washington.
Here are the financial assistance programs available to residents in Washington.

Get Financial aid guidance

Community Options Program Entry System (COPES)

WA Medicaid COPES

Age 65+ or disabled
General Washington resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
WA

High demand in urban areas (e.g., Seattle).

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Washington Family Caregiver Support Program

WA NFCSP

Age Caregiver of someone 60+ (or with dementia)
General Washington resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
WA

High urban demand; rural outreach.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$70/day) Short-term facility care (up to 5 days)

Community First Choice (CFC)

Washington Community First Choice

Age 65+ (or disabled 18+)
General WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
Income Limits (2025) ~$2,829/month; QIT optional.
Asset Limits $2,000 (individual), $3,000 (couple).
WA

Broader than COPES; serves ~20,000; self-directed option.

Benefits
Personal care (4-6 hours/day) Respite (~240 hours/year) Assistive devices Training Transportation

Older Americans Act (OAA) Services

Washington OAA Services

Age 60+
General WA resident; no income/asset limits.
Income Limits (2025) None; donations encouraged.
Asset Limits Not assessed.
WA

13 AAAs; includes Meals on Wheels; rural focus.

Benefits
Meals (~$5-$7/meal) Transportation Homemaker services (~4 hours/week) Respite (~5 days/year) Legal aid

Medicare Savings Program (MSP)

Washington Medicare Savings Program

Age 65+ or disabled
General WA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
WA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

Washington VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General WA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
WA

High veteran use; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Senior Citizens Property Tax Exemption

Washington Senior Property Tax Exemption

Age 61+ or disabled retiree
General WA resident, homeowner, income-based.
Income Limits (2025) ~$45,000-$70,000/year varies by county, e.g., King: $70,000
Asset Limits Not assessed; home value cap varies ~$250,000-$400,000
WA

Saves ~$500-$1,500/year; offered statewide.

Benefits
Tax exemption (~$500-$1,500/year depending on county)

Senior Farmers’ Market Nutrition Program (SFMNP)

Washington SFMNP

Age 60+
General WA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
WA

Vouchers (~$80/season); serves ~20,000 via AAAs.

Benefits
Vouchers (~$80/season) for produce at farmers’ markets

Compare Assisted Living around Usa

The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.

Filter by care type
The Brennity at Tradition Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

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MC

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Where The Heart Is
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Burlington84No 57 Studio / 1 Bed
84.5%
Facility 84.5%
WA AVG 74.4%
Rank #79 / 285
8
4
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41
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WA AVG 30.3
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AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Edmonds (The Bowl Of Edmonds)83Yes 86 Studio / 1 Bed
44.6%
Facility 44.6%
WA AVG 74.4%
Rank #269 / 285
9
4
Facility 4
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Greenridge Place
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

Westminster (West Westminster)76No 37 Studio / 1 Bed-----
Celebration Villa of York
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

York (Tyler Run-Queens Gate)75Yes 50 Studio / 1 Bed 60.0% 104646.4

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Frequently Asked Questions about Where The Heart Is

Is Where The Heart Is in a walkable area?

Where The Heart Is has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Where The Heart Is?

According to WA state health department records, Where The Heart Is's license number is 2500.

When does Where The Heart Is's license expire?

According to WA state health department records, Where The Heart Is's license expires on December 31, 2025.

What is the occupancy rate at Where The Heart Is?

Where The Heart Is's occupancy is 85%.

How many beds does Where The Heart Is have?

Where The Heart Is has 84 beds.

Are there photos of Where The Heart Is?

Yes — there are 4 photos of Where The Heart Is in the photo gallery on this page.

What is the address of Where The Heart Is?

Where The Heart Is is located at 410 Norris Street, Burlington, WA 98233.

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