HeartLands Senior Living at Ellicott City
Assisted Living & Independent Living · Ellicott City, MD
HeartLands Senior Living at Ellicott City
Assisted Living & Independent Living · Ellicott City, MD
HeartLands Senior Living at Ellicott City operates as a skilled nursing facility in Ellicott City, Maryland, with certification for Medicare and Medicaid services. The facility is part of Discovery Senior Living’s portfolio of 45 senior living communities across multiple states. Located at 3004 North Ridge Road in Howard County, the operation has maintained licensed capacity for 182 beds and is currently serving residents at 87.8% occupancy, above the Maryland average; with an average length of stay of 103 days.
Nursing staff totals 27 registered nurses, 30 licensed practical nurses, and 64 certified nursing assistants among 174 total personnel. The facility provides 3 hours 27 minutes of nursing care per resident daily, below Maryland’s 4 hours 17 minutes standard. Contractor staffing represents 7% of total hours (3,896 hours quarterly), with specialists including physical therapy assistants, speech-language pathologists, respiratory therapy technicians, and qualified social workers supplementing core staff.
CMS assigns a 1-star overall rating, placing the facility 70.7% below Maryland average. Health inspection performance falls 68.8% below state benchmark. Quality measures register 7.2% above Maryland average for clinical outcomes including pressure ulcers, activities of daily living decline, walking ability, urinary tract infection rates, and depressive symptoms. The facility achieved pneumococcal vaccine administration at 99.7% of long-stay residents, and antipsychotic use at 7.8%, favorably below Maryland average of 12.9%.
Between September 2019 and November 2025, the facility accumulated 104 health citations: 1 critical, 2 serious, 101 moderate. Deficiencies concentrated in resident rights (24), quality of life/care (23), administration (8), abuse/neglect (8), and pharmacy services (7). No federal civil money penalties were assessed in the three-year review period. Complaint investigations from March 2025 through June 2025 identified systemic issues in resident dignity, environmental maintenance, care planning, activities of daily living assistance, medical records accuracy, and infection control practices.
Fiscal year 2024 generated $27.4 million gross revenue with net operating loss of $1.8 million and -6.4% profit margin. Payroll comprised $11.9 million (43.6% of revenue), ranked 31st statewide in total investment but 78th in payroll percentage. Payer mix reflects Medicaid dominance at 78.8%, private pay at 12.0%, and Medicare at 9.1%.
The facility accommodates mixed-stay residents through skilled nursing, independent living, and respite care service lines.
Dining emphasizes restaurant-style preparation with executive chef direction. Programs include recreational activities, exercise, beauty services, transportation, and housekeeping.
The car-dependent neighborhood (walk score 14) necessitates facility-provided transportation for community access.
HeartLands Senior Living at Ellicott City provides skilled nursing services within a mixed-pay model, sustained by substantial staffing investment but facing quality and efficiency performance gaps relative to Maryland standards and a persistent operating deficit.
40 years in operation Rank #11 / 210Years in operation — State benchmarkedThis home is ranked 11th out of 210 homes in Maryland for years in operation. Shows how long this facility has been in operation compared to other Maryland facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 14 / 100 Rank #788 / 985Walk Score — State benchmarkedThis home is ranked 788th out of 985 homes in Maryland for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Maryland facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Maryland that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Staffing
Key information about the people who lead and staff this community.
ContactMr. Clinton Thomas, Executive Director (per BBB, record updated May 2026)
Inspection History
In Maryland, the Department of Health, Office of Health Care Quality is the state agency that conducts unannounced inspections and issues reports for all assisted living and nursing facilities.
Since 2019 · 7 years of data
94 citations
6 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Maryland state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2019 vs. Maryland state average
Overall vs. MD average
2 Worse
Metrics worse than Maryland average:
• Total citations (2250% above)
• Citations per inspection (1863% above) 0 Better No metrics in this bucket.
• Total citations (2250% above)
• Citations per inspection (1863% above) 0 Better No metrics in this bucket.
Citations
| This Facility | MD Average | vs. MD Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 94 | 4 | This facility has 2250% more total citations than a typical Maryland assisted living residence (94 vs. MD avg 4).↑ 2250% worse |
|
Citations per inspection
Average citations per inspection.
| 15.7 | 0.8 | This facility has 1863% more citations per inspection than a typical Maryland assisted living residence (15.7 vs. MD avg 0.8).↑ 1863% worse |
Inspections
| This Facility | MD Average | vs. MD Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 6 | 5 | This facility has had 20% more total inspections than the Maryland average (6 vs. MD avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↑ 20% more |
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Single-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Living Spaces & Floor Plans for HeartLands Senior Living at Ellicott City
Places of interest near HeartLands Senior Living at Ellicott City
2.8 miles from city center
Estimated distance in miles from Ellicott City's city center to HeartLands Senior Living at Ellicott City's address, calculated via Google Maps.
Calculate Travel Distance to HeartLands Senior Living at Ellicott City
Add your location
Compare Assisted Living around Ellicott City
Info below is compiled from the MD Dept. of Health (OHCQ), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Alongside Assisted Living | AL | Ellicott City | 8
Facility
8
MD AVG
42
Rank
#301 / 685 | No | - | Private / Shared Rooms | - |
| Morning Glory Assisted Living, Inc. | AL | Ellicott City (Plum Tree) | 8
Facility
8
MD AVG
42
Rank
#301 / 685 | No |
29
Facility
29
MD AVG
43
Rank
#638 / 985 | - | - |
| Emmanuel Care II | AL | Ellicott City (Normandy) | 5
Facility
5
MD AVG
42
Rank
#424 / 685 | No |
58
Facility
58
MD AVG
43
Rank
#343 / 985 | - | - |
| Emmanuel Care Center I | AL MC SNF | Ellicott City (Normandy) | 5
Facility
5
MD AVG
42
Rank
#424 / 685 | No |
58
Facility
58
MD AVG
43
Rank
#343 / 985 | - | - |
| HeartLands Senior Living at Ellicott City | AL IL | Ellicott City (Plum Tree) | -
Facility
-
MD AVG
42
Rank
#17 / 685 | Yes |
14
Facility
14
MD AVG
43
Rank
#788 / 985 | Studio / 1 Bed / 2 Bed | 40
Facility
40
MD AVG
21
Rank
#11 / 210 |
Financial Assistance for
Assisted Living in Maryland
HeartLands Senior Living at Ellicott City is located in Ellicott City, Maryland.
Here are the financial assistance programs available to residents in Maryland.
More homes from the same operator
Operated by
Discovery Senior Living
Frequently Asked Questions about HeartLands Senior Living at Ellicott City
What neighborhood is HeartLands Senior Living at Ellicott City in?
HeartLands Senior Living at Ellicott City is in the Plum Tree neighborhood of Ellicott City.
Is HeartLands Senior Living at Ellicott City in a walkable area?
HeartLands Senior Living at Ellicott City has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
How long has HeartLands Senior Living at Ellicott City been in business?
HeartLands Senior Living at Ellicott City has been operating for approximately 40 years, based on available licensing and registration records.
Are pets allowed at HeartLands Senior Living at Ellicott City?
Yes, HeartLands Senior Living at Ellicott City allows residents to bring their pets.
Has HeartLands Senior Living at Ellicott City had any citations?
HeartLands Senior Living at Ellicott City has had 94 reported citations since 2019 according to records from Maryland Health Care Commission (MHCC).
Are there photos of HeartLands Senior Living at Ellicott City?
Yes — there are 5 photos of HeartLands Senior Living at Ellicott City in the photo gallery on this page.
What is the address of HeartLands Senior Living at Ellicott City?
HeartLands Senior Living at Ellicott City is located at 3004 N Ridge Rd, Ellicott City, MD 21043.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
