Medium-capacity home · Offers a balance of services and community atmosphere.
The Laurels & The Haven in Highland Creek
The Laurels & The Haven in Highland Creek is a senior living community located in the heart of Charlotte, NC, offering Assisted Living, Memory Care, and Respite Care & Short-Term Stays. Residents can choose the perfect living space that matches their needs with a range of well-designed floor plans, including studious, one-bed and two-bed apartments. The community hosts various events throughout the year, ensuring happiness and connection with loved ones. Recognized for excellence, it has received the Best Memory Care award in the 2023-2024 U.S. News & World Report Best Senior Living report.
Committed to providing a supportive and enriching environment with access to necessary care services, the community provides personalized medical resources and a team committed to helping residents thrive. Residents also relish in a range of amenities, including a bistro, movie room, library, beauty salon, and boutique shop. The Ageility Rehab and Fitness clinic, pet-friendly policies, restaurant-style dining with individualized options, and scheduled local transportation adds to the convenience and welfare of the residents. The dining rooms are thoughtfully separated by care level to ensure comfort and personalized care for all residents.
Community insights.
About this community
Inspection History
In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.
Includes all inspection records for this property, which could include management/ownership changes. 65 deficiencies 15 inspections 2 penalties $10.5K fined 27 inspections with deficiencies
Penalties
Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.
This Facility-
2
-
$10.5k
- 2023-08-23 $7,000 Paid in Full
- 2025-02-13 $3,500 Paid in Full
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2015 vs. North Carolina state average• Total deficiencies (41% above) 1 Better Metrics better than North Carolina average:
• Deficiencies per inspection (14% below)
Deficiencies
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total deficiencies
| 65 | 46.0 | This facility has 41% more total deficiencies than a typical North Carolina assisted living residence (65 vs. NC avg 46).↑ 41% worse |
|
Deficiencies per inspection
| 4.3 | 5.0 | This facility has 14% fewer deficiencies per inspection than a typical North Carolina assisted living residence (4.3 vs. NC avg 5).↓ 14% better |
Inspections
| This Facility | NC Average | vs. NC Avg |
|---|---|---|---|
|
Total inspections
| 15 | 21.0 | This facility has had 29% fewer total inspections than the North Carolina average (15 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 29% fewer |
What does this home offer?
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed / Private / Companion Suite
Building Type: Single-story
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Living Spaces & Floor Plans for The Laurels & The Haven in Highland Creek
Places of interest near The Laurels & The Haven in Highland Creek
6101 Clarke Creek Pkwy, Charlotte, NC 28269 — 5.73 miles to nearest hospital (Atrium Health University City)
Calculate Travel Distance to The Laurels & The Haven in Highland Creek
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Compare Assisted Living around Charlotte
Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
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DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| East Towne | AL RC | Charlotte (Windsor Park) | 120
Facility
120
NC AVG
70
Rank
#26 / 328 | No |
6
Facility
6
NC AVG
34
Rank
#333 / 373 |
40.0%
Facility
40.0%
NC AVG
68.5%
Rank
#147 / 186 | A+ | 103.50/200
Facility
103.50/200
NC AVG
92.7
Rank
#31 / 291 | 14 | 100%
Facility
100%
NC AVG
91.8%
Rank
#126 / 301 | - | |
| The Laurels & The Haven in Highland Creek | AL MC | Charlotte (Highland Creek) | 105
Facility
105
NC AVG
70
Rank
#51 / 328 | Yes |
2
Facility
2
NC AVG
34
Rank
#365 / 373 |
34.3%
Facility
34.3%
NC AVG
68.5%
Rank
#158 / 186 | - | 89.00/200
Facility
89.00/200
NC AVG
92.7
Rank
#244 / 291 | 15 | 93%
Facility
93%
NC AVG
91.8%
Rank
#109 / 301 | Studio / 1 Bed / 2 Bed / Private / Companion Suite | |
| Charter Senior Living of Charlotte | AL MC RC | Charlotte (Wendover - Sedgewood) | 104
Facility
104
NC AVG
70
Rank
#53 / 328 | Yes |
22
Facility
22
NC AVG
34
Rank
#239 / 373 |
68.3%
Facility
68.3%
NC AVG
68.5%
Rank
#101 / 186 | A+ | 90.75/200
Facility
90.75/200
NC AVG
92.7
Rank
#234 / 291 | 14 | 100%
Facility
100%
NC AVG
91.8%
Rank
#126 / 301 | Studio / 1 Bed | |
| Brookdale Weddington Park | AL | Matthews (Providence Plantation) | 83
Facility
83
NC AVG
70
Rank
#117 / 328 | Yes |
48
Facility
48
NC AVG
34
Rank
#106 / 373 | - | A+ | 103.50/200
Facility
103.50/200
NC AVG
92.7
Rank
#31 / 291 | 9 | 100%
Facility
100%
NC AVG
91.8%
Rank
#126 / 301 | Private Rooms / 2 Bed | |
| Brookdale South Charlotte | AL MC | Charlotte (Wessex Square) | 82
Facility
82
NC AVG
70
Rank
#118 / 328 | Yes |
16
Facility
16
NC AVG
34
Rank
#273 / 373 |
74.4%
Facility
74.4%
NC AVG
68.5%
Rank
#91 / 186 | A+ | 101.50/200
Facility
101.50/200
NC AVG
92.7
Rank
#95 / 291 | 7 | 86%
Facility
86%
NC AVG
91.8%
Rank
#49 / 301 | Private Rooms / Semi-Private Rooms |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other NC assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in North Carolina
The Laurels & The Haven in Highland Creek is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
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Frequently Asked Questions about The Laurels & The Haven in Highland Creek
What neighborhood is The Laurels & The Haven in Highland Creek in?
The Laurels & The Haven in Highland Creek is in the Highland Creek neighborhood of Charlotte.
Is The Laurels & The Haven in Highland Creek in a walkable area?
The Laurels & The Haven in Highland Creek has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the license number of The Laurels & The Haven in Highland Creek?
According to NC state health department records, The Laurels & The Haven in Highland Creek's license number is HAL-060-161.
What is the occupancy rate at The Laurels & The Haven in Highland Creek?
The Laurels & The Haven in Highland Creek's occupancy is 34.3%.
Are pets allowed at The Laurels & The Haven in Highland Creek?
Yes, The Laurels & The Haven in Highland Creek allows residents to bring their pets.
How many beds does The Laurels & The Haven in Highland Creek have?
The Laurels & The Haven in Highland Creek has 105 beds.
Has The Laurels & The Haven in Highland Creek had any deficiencies?
The Laurels & The Haven in Highland Creek has had 65 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).
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