(888) 927-9409
Pricing Call
(888) 927-9409
The Laurels & The Haven in Highland Creek
Assisted Living & Memory Care · Charlotte, NC
Front entrance of The Laurels & The Haven facility Interior common area with seating and chessboard A cozy lounge area with comfortable seating and lighting Bright common area with seating and decor

The Laurels & The Haven in Highland Creek

Assisted Living & Memory Care · Charlotte, NC
6101 Clarke Creek Pkwy, Charlotte, NC 28269 View map Calculator: See prices in your area
Contact Us Explore Open Rooms
Calculator: See prices in your area

Overview of The Laurels & the Haven in Highland Creek

The Laurels & The Haven in Highland Creek is a senior living community located in the heart of Charlotte, NC, offering Assisted Living, Memory Care, and Respite Care & Short-Term Stays. Residents can choose the perfect living space that matches their needs with a range of well-designed floor plans, including studious, one-bed and two-bed apartments. The community hosts various events throughout the year, ensuring happiness and connection with loved ones. Recognized for excellence, it has received the Best Memory Care award in the 2023-2024 U.S. News & World Report Best Senior Living report.

Committed to providing a supportive and enriching environment with access to necessary care services, the community provides personalized medical resources and a team committed to helping residents thrive. Residents also relish in a range of amenities, including a bistro, movie room, library, beauty salon, and boutique shop. The Ageility Rehab and Fitness clinic, pet-friendly policies, restaurant-style dining with individualized options, and scheduled local transportation adds to the convenience and welfare of the residents. The dining rooms are thoughtfully separated by care level to ensure comfort and personalized care for all residents.

Facility Direct Line (704) 947-8050
Facility Direct Line (704) 947-8050
Bed community size
105-bed community Rank #69 / 390Bed count — State benchmarkedThis home is ranked 69th out of 390 homes in North Carolina. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 2 / 100 Rank #526 / 572Walk Score — State benchmarkedThis home is ranked 526th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
34%
Rank #233 / 271Occupancy rate — State benchmarkedThis home is ranked 233rd out of 271 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 271. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the North Carolina average: 76.4%
Occupied beds
36 / 105
Average occupied beds in North Carolina homes 85 beds

License Details

StatusActive
CountyMecklenburg
License NumberHAL-060-161

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactTyvonder Jones, Executive Director

Contact The Laurels & The Haven in Highland Creek

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data 65 deficiencies 31 inspections 2 penalties $10.5K fined 27 inspections with deficiencies

Penalties Info Civil monetary penalties issued by North Carolina regulators against this facility, including fines and total monetary penalties.

This Facility NC Average vs. NC Avg
  • Penalties Civil monetary penalties on record.
    2
    1
    ↑ 100% higher than NC avg
  • Total amount fined Total dollar amount of penalties issued.
    $10.5k
    $2k
    ↑ 425% higher than NC avg
Data reflects the most recent 11 years (since 2015).
  • 2023-08-23 $7,000 Paid in Full
  • 2025-02-13 $3,500 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 4 Worse Metrics worse than North Carolina average:
• Total deficiencies (41% above)
• Deficiencies per year (40% above)
• Total inspections (48% above)
• Inspections with deficiencies (42% above) 2 Better Metrics better than North Carolina average:
• Deficiencies per inspection (5% below)
• Inspection deficiency rate (3% below)
Latest Inspection July 7, 2025 Annual Inspection

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 6546 This facility has 41% more total deficiencies than a typical North Carolina assisted living residence (65 vs. NC avg 46).↑ 41% worse
Deficiencies per year Info Average deficiencies per year since 2015. 5.94.2 This facility has 40% more deficiencies per year than a typical North Carolina assisted living residence (5.9 vs. NC avg 4.2).↑ 40% worse
Deficiencies per inspection Info Average deficiencies per inspection. 2.12.2 This facility has 5% fewer deficiencies per inspection than a typical North Carolina assisted living residence (2.1 vs. NC avg 2.2).↓ 5% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 3121 This facility has 48% more total inspections than a typical North Carolina assisted living residence (31 vs. NC avg 21).↑ 48% worse
Inspections with deficiencies Info Inspections that resulted in at least one regulatory deficiency. 2719 This facility has 42% more inspections with deficiencies than a typical North Carolina assisted living residence (27 vs. NC avg 19).↑ 42% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 87%90% This facility has 3 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (87% vs. NC avg 90%).↓ 3% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • July 7, 2025 annual inspection found six deficiencies including failure to complete timely care plans, medication errors, missed physician follow-ups, and inadequate special care unit staff training.
  • April 16, 2025 complaint investigation documented failures in resident supervision, understaffing on 11 of 51 shifts, and neglect causing a resident head injury.
  • June 24, 2025 follow-up survey confirmed all previously cited construction deficiencies were corrected with no further action required.
Show Inspection Reports

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
2/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
89.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed / Private / Companion Suite

Building type icon
Building type icon

Building Type: Single-story

Beauty services icon
Beauty services icon

Beauty Services

Transportation services icon
Transportation services icon

Transportation Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Living Spaces & Floor Plans for The Laurels & The Haven in Highland Creek

Suite
Suite
2 bedroom
Studio
1 Bedroom
Studio

Places of interest near The Laurels & The Haven in Highland Creek

Address 6101 Clarke Creek Pkwy, Charlotte, NC 28269 — 5.73 miles to nearest hospital (Atrium Health University City)

Calculate Travel Distance to The Laurels & The Haven in Highland Creek

Add your location

Address

Compare Assisted Living around Charlotte

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

The Laurels & The Haven in Highland Creek
AL
MC
Charlotte (Highland Creek)
105
Facility 105
NC AVG 72
Rank #69 / 390
Yes
2
Facility 2
NC AVG 33
Rank #526 / 572
34.3%
Facility 34.3%
NC AVG 69.9%
Rank #218 / 246
-
89.00/200
Facility 89.00/200
NC AVG 92.2
Rank #270 / 322
31
87.1%
Facility 87.1%
NC AVG 76.2%
Rank #272 / 335
Studio / 1 Bed / 2 Bed / Private / Companion Suite
Charter Senior Living of Charlotte
AL
MC
RC
Charlotte (Wendover - Sedgewood)
104
Facility 104
NC AVG 72
Rank #71 / 390
Yes
22
Facility 22
NC AVG 33
Rank #360 / 572
68.3%
Facility 68.3%
NC AVG 69.9%
Rank #142 / 246
A+
90.75/200
Facility 90.75/200
NC AVG 92.2
Rank #260 / 322
34
97.1%
Facility 97.1%
NC AVG 76.2%
Rank #325 / 335
Studio / 1 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 72
Rank #145 / 390
Yes
16
Facility 16
NC AVG 33
Rank #407 / 572
74.4%
Facility 74.4%
NC AVG 69.9%
Rank #122 / 246
A+
101.50/200
Facility 101.50/200
NC AVG 92.2
Rank #103 / 322
20
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Private Rooms / Semi-Private Rooms
Brookdale Carriage Club Providence
AL
IL
MC
NH
Charlotte (Olde Providence North)
77
Facility 77
NC AVG 72
Rank #168 / 390
Yes
12
Facility 12
NC AVG 33
Rank #440 / 572
71.5%
Facility 71.5%
NC AVG 69.9%
Rank #135 / 246
A+
98.75/200
Facility 98.75/200
NC AVG 92.2
Rank #167 / 322
15
80%
Facility 80%
NC AVG 76.2%
Rank #169 / 335
Studio / 1 Bed / 2 Bed
Brookdale Charlotte East
AL
IL
Charlotte (Eastland - Wilora Lake)
50
Facility 50
NC AVG 72
Rank #295 / 390
Yes
24
Facility 24
NC AVG 33
Rank #349 / 572
-A+
104.50/200
Facility 104.50/200
NC AVG 92.2
Rank #20 / 322
19
73.7%
Facility 73.7%
NC AVG 76.2%
Rank #115 / 335
Studio / 1 Bed / 2 Bed
View all Nearby Homes

Financial Assistance for
Assisted Living in North Carolina

The Laurels & The Haven in Highland Creek is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

More homes from the same operator

Operated by Discovery Senior Living
The Forum at The Woodlands - Senior Living Facility

The Forum at The Woodlands

5055 W Panther Creek Dr, The Woodlands, TX 77381, United States
Heritage Place of Fredericksburg - Senior Living Facility

Heritage Place of Fredericksburg

96 Frederick Road, Fredericksburg, TX 78624
Heritage Place of Boerne - Senior Living Facility

Heritage Place of Boerne

120 Crosspoint Drive, Boerne, TX 78006
HeartLands Senior Living at Ellicott City - Senior Living Facility

HeartLands Senior Living at Ellicott City

3004 N Ridge Rd, Ellicott City, MD 21043, United States
The Forum at Memorial Woods - Senior Living Facility

The Forum at Memorial Woods

777 N Post Oak Rd, Houston, TX 77024, United States
The Forum at Lincoln Heights - Senior Living Facility

The Forum at Lincoln Heights

311 W Nottingham Dr, San Antonio, TX 78209, United States
The Haven & The Laurels in Stone Oak - Senior Living Facility

The Haven & The Laurels in Stone Oak

575 Knights Cross Dr, San Antonio, TX 78258, United States
Morningside of Anderson - Senior Living Facility

Morningside of Anderson

1304 Mc Lees Rd, Anderson, SC 29621, United States
Clarks Summit Senior Living - Senior Living Facility

Clarks Summit Senior Living

950 Morgan Hwy, Clarks Summit, PA 18411, United States
Franciscan Manor - Senior Living Facility

Franciscan Manor

71 Darlington Rd, Beaver Falls, PA 15010, United States
NewSeasons at New Britain - Senior Living Facility

NewSeasons at New Britain

800 Manor Dr, Chalfont, PA 18914, United States
Overlook Green Senior Living - Senior Living Facility

Overlook Green Senior Living

5250 Meadowgreen Dr, Pittsburgh, PA 15236, United States
View all Discovery Senior Living communities

Frequently Asked Questions about The Laurels & The Haven in Highland Creek

What neighborhood is The Laurels & The Haven in Highland Creek in?

The Laurels & The Haven in Highland Creek is in the Highland Creek neighborhood of Charlotte.

Is The Laurels & The Haven in Highland Creek in a walkable area?

The Laurels & The Haven in Highland Creek has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of The Laurels & The Haven in Highland Creek?

According to NC state health department records, The Laurels & The Haven in Highland Creek's license number is HAL-060-161.

What is the occupancy rate at The Laurels & The Haven in Highland Creek?

The Laurels & The Haven in Highland Creek's occupancy is 34%.

How many beds does The Laurels & The Haven in Highland Creek have?

The Laurels & The Haven in Highland Creek has 105 beds.

Are there photos of The Laurels & The Haven in Highland Creek?

Yes — there are 4 photos of The Laurels & The Haven in Highland Creek in the photo gallery on this page.

What is the address of The Laurels & The Haven in Highland Creek?

The Laurels & The Haven in Highland Creek is located at 6101 Clarke Creek Pkwy, Charlotte, NC 28269.

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Assisted Living Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Updated on
Pricing
More
More Actions
Contact Contact Map Book a Tour Let's Chat