The Laurels & The Haven in Highland Creek
Assisted Living & Memory Care · Charlotte, NC

The Laurels & The Haven in Highland Creek

Assisted Living & Memory Care · Charlotte, NC

Overview of The Laurels & the Haven in Highland Creek

The Laurels & The Haven in Highland Creek is a senior living community located in the heart of Charlotte, NC, offering Assisted Living, Memory Care, and Respite Care & Short-Term Stays. Residents can choose the perfect living space that matches their needs with a range of well-designed floor plans, including studious, one-bed and two-bed apartments. The community hosts various events throughout the year, ensuring happiness and connection with loved ones. Recognized for excellence, it has received the Best Memory Care award in the 2023-2024 U.S. News & World Report Best Senior Living report.

Committed to providing a supportive and enriching environment with access to necessary care services, the community provides personalized medical resources and a team committed to helping residents thrive. Residents also relish in a range of amenities, including a bistro, movie room, library, beauty salon, and boutique shop. The Ageility Rehab and Fitness clinic, pet-friendly policies, restaurant-style dining with individualized options, and scheduled local transportation adds to the convenience and welfare of the residents. The dining rooms are thoughtfully separated by care level to ensure comfort and personalized care for all residents.

By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 105 Rank #51 / 328Bed count — State benchmarkedThis assisted living community is ranked 51st out of 328 assisted living communities we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in North Carolina that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #365 / 373Walk Score — State benchmarkedThis assisted living community is ranked 365th out of 373 assisted living communities we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in North Carolina that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
2 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #158 / 186Occupancy rate — State benchmarkedThis assisted living community is ranked 158th out of 186 assisted living communities we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 186. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in North Carolina that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
34.3% This home usually has availability
Lower than the North Carolina average: 68.5%
Occupied beds
36 / 105

About this community

License Details

CountyMecklenburg
License NumberHAL-060-161

Leadership

ContactTyvonder Jones, Executive Director (per state records, record updated Sep 2026)

Contact The Laurels & The Haven in Highland Creek

Inspection History

In North Carolina, the Department of Health and Human Services, Division of Health Service Regulation conducts unannounced surveys to ensure nursing and adult care homes meet safety standards.

Since 2015 · 11 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes.
65 deficiencies 15 inspections 2 penalties $10.5K fined 27 inspections with deficiencies
  • 2023-08-23 $7,000 Paid in Full
  • 2025-02-13 $3,500 Paid in Full

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2015 vs. North Carolina state average
Overall vs. NC average 1 Worse Metrics worse than North Carolina average:
• Total deficiencies (41% above)
1 Better Metrics better than North Carolina average:
• Deficiencies per inspection (14% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityNC Averagevs. NC Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 6546.0 This facility has 41% more total deficiencies than a typical North Carolina assisted living residence (65 vs. NC avg 46).↑ 41% worse
Deficiencies per inspection Info Average deficiencies per inspection. 4.35.0 This facility has 14% fewer deficiencies per inspection than a typical North Carolina assisted living residence (4.3 vs. NC avg 5).↓ 14% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNC Averagevs. NC Avg
Total inspections Info Combined count of all inspections conducted at this facility. 1521.0 This facility has had 29% fewer total inspections than the North Carolina average (15 vs. NC avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 29% fewer

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Division Of Health Service Rating
2/4

North Carolina average: 3 stars See full North Carolina ranking

Scores

DHSR Score
89.00 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98 See full North Carolina ranking

What does this home offer?

Pets allowed icon
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Pets Allowed

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Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed / Private / Companion Suite

Building type icon
Building type icon

Building Type: Single-story

Beauty services icon
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Beauty Services

Transportation services icon
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Transportation Services

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Housekeeping Services

Recreational activities icon
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Recreational Activities

Exercise program icon
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Exercise Programs

Living Spaces & Floor Plans for The Laurels & The Haven in Highland Creek

Suite
Suite
2 bedroom
Studio
1 Bedroom
Studio

Places of interest near The Laurels & The Haven in Highland Creek

Address 6101 Clarke Creek Pkwy, Charlotte, NC 28269 — 5.73 miles to nearest hospital (Atrium Health University City)

Calculate Travel Distance to The Laurels & The Haven in Highland Creek

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Compare Assisted Living around Charlotte

Info below is compiled from the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
NC DHSR Star Rating (0–4 stars). Issued by North Carolina's Division of Health Service Regulation based on annual facility inspections. Stars reflect overall compliance with state health and safety rules - 4 stars requires scores of 100+ on two consecutive annual inspections. Ratings can change between inspections if new violations or licensure actions occur.
DHSR Quality Score (/200). Each annual inspection starts at a base of 100 points. Facilities earn demerit points for violations and citations, and merit points for correcting issues, maintaining resident/family councils, sprinkler systems, and other quality programs. The "/200" display reflects the two most recent annual inspections combined - giving a longer-term view of compliance trends rather than a single snapshot.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
East Towne
AL
RC
Charlotte (Windsor Park)
120
Facility 120
NC AVG 70
Rank #26 / 328
No
6
Facility 6
NC AVG 34
Rank #333 / 373
40.0%
Facility 40.0%
NC AVG 68.5%
Rank #147 / 186
A+
103.50/200
Facility 103.50/200
NC AVG 92.7
Rank #31 / 291
14
100%
Facility 100%
NC AVG 91.8%
Rank #126 / 301
-
The Laurels & The Haven in Highland Creek
AL
MC
Charlotte (Highland Creek)
105
Facility 105
NC AVG 70
Rank #51 / 328
Yes
2
Facility 2
NC AVG 34
Rank #365 / 373
34.3%
Facility 34.3%
NC AVG 68.5%
Rank #158 / 186
-
89.00/200
Facility 89.00/200
NC AVG 92.7
Rank #244 / 291
15
93%
Facility 93%
NC AVG 91.8%
Rank #109 / 301
Studio / 1 Bed / 2 Bed / Private / Companion Suite
Charter Senior Living of Charlotte
AL
MC
RC
Charlotte (Wendover - Sedgewood)
104
Facility 104
NC AVG 70
Rank #53 / 328
Yes
22
Facility 22
NC AVG 34
Rank #239 / 373
68.3%
Facility 68.3%
NC AVG 68.5%
Rank #101 / 186
A+
90.75/200
Facility 90.75/200
NC AVG 92.7
Rank #234 / 291
14
100%
Facility 100%
NC AVG 91.8%
Rank #126 / 301
Studio / 1 Bed
Brookdale Weddington Park
AL
Matthews (Providence Plantation)
83
Facility 83
NC AVG 70
Rank #117 / 328
Yes
48
Facility 48
NC AVG 34
Rank #106 / 373
-A+
103.50/200
Facility 103.50/200
NC AVG 92.7
Rank #31 / 291
9
100%
Facility 100%
NC AVG 91.8%
Rank #126 / 301
Private Rooms / 2 Bed
Brookdale South Charlotte
AL
MC
Charlotte (Wessex Square)
82
Facility 82
NC AVG 70
Rank #118 / 328
Yes
16
Facility 16
NC AVG 34
Rank #273 / 373
74.4%
Facility 74.4%
NC AVG 68.5%
Rank #91 / 186
A+
101.50/200
Facility 101.50/200
NC AVG 92.7
Rank #95 / 291
7
86%
Facility 86%
NC AVG 91.8%
Rank #49 / 301
Private Rooms / Semi-Private Rooms

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other NC assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial Assistance for
Assisted Living in North Carolina

The Laurels & The Haven in Highland Creek is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about The Laurels & The Haven in Highland Creek

What neighborhood is The Laurels & The Haven in Highland Creek in?

The Laurels & The Haven in Highland Creek is in the Highland Creek neighborhood of Charlotte.

Is The Laurels & The Haven in Highland Creek in a walkable area?

The Laurels & The Haven in Highland Creek has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of The Laurels & The Haven in Highland Creek?

According to NC state health department records, The Laurels & The Haven in Highland Creek's license number is HAL-060-161.

What is the occupancy rate at The Laurels & The Haven in Highland Creek?

The Laurels & The Haven in Highland Creek's occupancy is 34.3%.

Are pets allowed at The Laurels & The Haven in Highland Creek?

Yes, The Laurels & The Haven in Highland Creek allows residents to bring their pets.

How many beds does The Laurels & The Haven in Highland Creek have?

The Laurels & The Haven in Highland Creek has 105 beds.

Has The Laurels & The Haven in Highland Creek had any deficiencies?

The Laurels & The Haven in Highland Creek has had 65 reported deficiencies according to records from NC Dept. of Health and Human Services (NCDHHS).

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