Hillcrest Care

Nursing Home, Assisted Living, Independent Living, Memory Care & Residential Care · Arrowhead Farms, CA

CMS overall rating

Hillcrest Care

Nursing Home, Assisted Living, Independent Living, Memory Care & Residential Care · Arrowhead Farms, CA

CMS overall rating

4280 Cypress Dr, Arrowhead Farms, CA 92407 View map

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Hillcrest Care accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Hillcrest Care accepts Medicare, Medicaid, and private pay.

Overview of Hillcrest Care

Maintain your independence while receiving compassionate care from Hillcrest Care, a warm and inviting community in Arrowhead Farms, CA, offering top-tier assisted living services. Residents here have access to 24/7 daily living assistance and skilled nursing care depending on their care needs. With medication management assistance, housekeeping, and laundry services, residents have fewer worries and can focus more of their time doing the things they enjoy.

Accommodations here are beautifully decorated to foster a cozy and residential-like environment with telephone service and satellite television for their comfort. Residents can also participate in an array of fun and engaging activities to keep them active, entertained, and stimulated. With fresh and nutritious meals served every day, residents can easily maintain their health and nutrition. At Hillcrest Care, residents can enjoy their peace of mind knowing that the conveniences they need are within easy reach.

Facility Direct Line (909) 882-2965 info@livingathillcrest.org

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to California state averages

Total nursing care / resident

4h 42m per day

This facility California avg (4h 13m per day)

vs California avg

+11%

1 of 1 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 40m per day	▼ 10% State avg: 4h 5m per day · National avg: 3h 27m per day

Capacity and availability

136 days

6-bed community

A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.

19 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 29 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate

100%

Higher than the California average: 72.8%

Occupied beds

6 / 6

Average occupied beds in California homes 87 beds

Facility TypeResidential Care Elderly

StatusLicensed

IssuanceOctober 23, 2006

CountyEl Dorado

Hillcrest Care is legally operated by Perez, Angelita, and administered by Angelita Perez.

Wheelchair Accessible

Emergency SystemsYes

Safety Features24-hour security and monitored emergency response system.

Accept Medicare

Rehabilitation Services

Respite Care

24-Hour Staffing

Pets Allowed

Minimum Age62

Religious Services

Volunteer Program

Food DescriptionDining revolves around choice, quality and convenience, with restaurant-inspired dining, casual options, and grab-and-go choices.

Meal ScheduleBreakfast: 7:30 AM-9:00 AM; Lunch: 11:00 AM-1:00 PM; Dinner: 5:00 PM-6:30 PM

Since 2021 · 5 years of data 0 citations 5 total visits 0 complaint visits 5 official inspections

Inspection Score

15 points above the California average for nursing homes (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. California state average

Overall vs. CA average

Latest Inspection August 19, 2025

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	0	10	This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 10).↓ 100% better

Standout metricNo citations on file since 2021 — the California average is 10.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	5	16	This facility has 69% fewer total visits than a typical California nursing home (5 vs. CA avg 16).↓ 69% better
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	13	This facility has 100% fewer complaint visits than a typical California nursing home (0 vs. CA avg 13).↓ 100% better Rank #1 / 1397 Complaint visits — State benchmarked This home is ranked 1st out of 1397 homes in California. Shows this facility's # of complaint visits compared to the California average among 1397 comparable communities in the ranking pool. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	0	7	This facility has 100% fewer other visits than a typical California nursing home (0 vs. CA avg 7).↓ 100% better
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	5	4	This facility has 25% more official inspections than a typical California nursing home (5 vs. CA avg 4).↑ 25% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

August 19, 2025 annual inspection found no deficiencies and confirmed full compliance with health, safety, and documentation requirements.
August 27, 2024 annual inspection reported no health or safety violations and verified current staff training and complete resident records.
September 29, 2021 inspection found no deficiencies but issued 2 technical violations related to infection control documentation; all criminal background checks were current.

Show Inspection Reports

Inspections since 2022

Total health inspections 4

California average 12.5

Last Health inspection on Nov 2025

Total health citations

California average 50.2

Citations per inspection

5.25

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 21 citations resulted from standard inspections; and 1 of 21 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

18 moderate citations California average: 47.2

3 minor citations California average: 1.5

Citations history (last 4 years)

Environmental minor citation Nov 18, 2025

Corrected

Infection Control moderate citation Nov 18, 2025

Corrected

Resident Rights moderate citation Nov 18, 2025

Corrected

Environmental minor citation Jul 26, 2024

Corrected

Total staff 57

Employees 57

Contractors 0

Staff to resident ratio 1.12 : 1

38% fewer staff per resident than California average

Avg staff/day 24

Average shift 7.6 hours

0% compared with California average

Total staff hours (quarter) 16,678

Nursing staff breakdown

8.5 hours

8.3 hours

7.3 hours

Contractor staffing

Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category


Certified Nursing Assistant	39	39	10,952	92	100%	7.3
Licensed Practical Nurse	10	10	3,768	92	100%	8.3
RN Director of Nursing	2	2	549	61	66%	8
Administrator	1	1	496	62	67%	8
Nurse Practitioner	1	1	480	60	65%	8
Registered Nurse	1	1	271	32	35%	8.5
Other Dietary Services Staff	1	1	128	29	32%	4.4
Dental Services Staff	1	1	28	8	9%	3.4
Respiratory Therapy Technician	1	1	7	2	2%	3.3

39 Certified Nursing Assistant

% of Days 100%

10 Licensed Practical Nurse

% of Days 100%

2 RN Director of Nursing

% of Days 66%

1 Administrator

% of Days 67%

1 Nurse Practitioner

% of Days 65%

1 Registered Nurse

% of Days 35%

1 Other Dietary Services Staff

% of Days 32%

1 Dental Services Staff

% of Days 9%

1 Respiratory Therapy Technician

% of Days 2%

View All Staffing Data in San Bernardino County

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 7.9

19% worse than California average

California average: 6.6

Functional decline score 12.6

11% worse than California average

California average: 11.3

Long-stay resident measures

Need for Help with Daily Activities Increased 20.7%

87% worse than California average

California average: 11.1%

Walking Ability Worsened 8.6%

28% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 8.4%

26% better than California average

California average: 11.3%

Falls with Major Injury 3.7%

125% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 0.0%

100% better than California average

California average: 5.0%

Urinary Tract Infection 0.0%

100% better than California average

California average: 1.2%

Lost Too Much Weight 6.3%

50% worse than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Influenza Vaccine 100.0%

In line with California average

California average: 98.2%

Short-stay resident measures

Pneumococcal Vaccine 98.8%

5% better than California average

California average: 94.0%

Influenza Vaccine 95.0%

In line with California average

California average: 93.2%

Breakdown by payment type

Medicare

66% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

31% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 8 years

Total residents 51

Medicare

25.5% of residents

Medicaid

2% of residents

Private pay or other

72.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hillcrest Care from 2015–2023, based on CMS SNF Cost Reports.

Occupancy Rate 853.6% ↑ 765.3pp vs 2022

Net Patient Income -$608.6K ↓ ~$1.8M vs 2022

Payroll Costs $4.7M ↑ ~$456.7K vs 2022

Operating Margin -8.3% ↓ 22.5pp vs 2022

Metric	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	99.1%	99.1%	96.9%	100.5%	95.1%	98.2%	85.8%	88.3%	853.6%
Beds	59	59	59	59	59	59	59	59	6
Net Income	$411,268	-$3,665,515	$140,160	$138,943	$460,924	$2,417,106	$381,236	$1,162,504	-$608,620
Gross Revenue	$3,225,046	N/A	$4,128,969	$4,534,684	$5,180,507	$6,189,016	$7,385,449	$8,161,566	$7,502,988
Operating Expenses	$2,797,352	$3,665,515	$3,988,809	$4,532,005	$5,307,468	$5,690,255	$8,003,208	$7,016,668	$7,944,112
Net Patient Income	$411,268	-$3,665,515	$140,160	$158,943	$460,924	$2,489,862	$437,472	$1,162,504	-$608,620
Net Patient Revenue	$3,208,620	N/A	$4,128,969	$4,690,948	$5,768,392	$8,180,117	$8,440,680	$8,179,172	$7,335,492
Payroll Costs	$1,518,402	$1,760,909	$1,862,138	$2,497,750	$2,963,502	$3,275,999	$4,201,063	$4,288,079	$4,744,758
Operating Margin %	12.8%	N/A	3.4%	3.4%	8.0%	30.4%	5.2%	14.2%	-8.3%
Medicare %	0.3%	5.9%	14.8%	18.6%	22.2%	32.0%	40.2%	35.5%	39.5%
Medicaid %	37.0%	37.5%	23.8%	79.2%	20.1%	13.0%	9.1%	63.1%	45.0%
Private %	62.7%	56.6%	61.4%	2.1%	57.8%	55.1%	50.8%	1.5%	15.5%
Net Patient Revenue/Day	$150	N/A	$198	$217	$282	$386	$457	$430	$392
Cost/Day	$131	$171	$191	$209	$259	$268	$433	$369	$425
Avg Length of Stay	496.2 days	310.0 days	260.8 days	171.7 days	259.2 days	249.4 days	121.6 days	N/A	136.5 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$7.3M

Net patient income

-$608.6K

For-profit Corporation

Net patient revenue

$7.3M

Net patient income

-$608.6K

Payroll costs

$4.7M 64.7% of net patient revenue

Other operating costs

$3.2M

Total costs

$7.9M

What does this home offer?

Building Type: Single-story

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (66% of admissions), and a typical Medicare stay runs around 3 - 4 months.

Coverage residents most often arrive under.

Medicare 66%

Private pay 31%

Medicaid 3%

Coverage residents most often leave under.

Medicare 61%

Private pay 36%

Medicaid 2%

Living Spaces & Floor Plans for Hillcrest Care

Two Bedroom & Two Bath Cottage 1,270 Sq. Ft.

Two Bedroom & Two Bath Cottage 1,217 Sq. Ft.

Two Bedroom & Two Bath Cottage 1,177 Sq. Ft.

Two Bedroom & Two Bath Cottage 909 Sq. Ft.

One Bedroom & Den Cottage 1,024 Sq. Ft.

One Bedroom Cottage 852 Sq. Ft.

One Bedroom & Den Cottage 774 Sq. Ft.

One Bedroom Apt Cottage 671 Sq. Ft.

Hillcrest Care – Hillcrest-Strategic-Plan-for-an-Aging-California-Population.pdf

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Hillcrest Care – Hillcrest-Californias-State-Plan-for-AD.pdf

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0.5 miles from city center Estimated distance in miles from Arrowhead Farms's city center to Hillcrest Care's address, calculated via Google Maps.

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The information below is reported by the California Department of Social Services and Department of Public Health.

5 facilities compared · CMS & CA Dept. of Health data


Grand Terrace Health Care Center	NH	Grand Terrace	59 Facility 59 CA AVG 103 Rank #1092 / 1657	90.5% Facility 90.5% CA AVG 84.7% Rank #308 / 1537	+7%	4.11 Facility 4.11 CA AVG 4.22 Rank #160 / 354	+12%	-3%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	30 Facility 30 CA AVG 50.2 Rank #115 / 361	7.5 Facility 7.5 CA AVG 4.6 Rank #340 / 361	1	51	-	67 Facility 67 CA AVG 57 Rank #830 / 2092	-	$9.4M Facility $9.4M CA AVG $17.0M Rank #277 / 355	$5.1M Facility $5.1M CA AVG $7.0M Rank #291 / 355	54.5% Facility 54.5% CA AVG 45.2% Rank #171 / 355	55129
Hillcrest Care	NH AL IL MC RC	Arrowhead Farms	6 Facility 6 CA AVG 103 Rank #1330 / 1657	100.0% Facility 100.0% CA AVG 84.7% Rank #1 / 1537	+18%	4.70 Facility 4.70 CA AVG 4.22 Rank #69 / 354	-80%	+11%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	96 Facility 96 CA AVG 81 Rank #1 / 1401	21 Facility 21 CA AVG 50.2 Rank #47 / 361	5.3 Facility 5.3 CA AVG 4.6 Rank #265 / 361	-	6	-	29 Facility 29 CA AVG 57 Rank #1735 / 2092	Red Willow County Hillcrest Nursing Home	$7.3M Facility $7.3M CA AVG $17.0M Rank #316 / 355	$4.7M Facility $4.7M CA AVG $7.0M Rank #289 / 355	64.7% Facility 64.7% CA AVG 45.2% Rank #25 / 355	555890
Arrowhead Springs Healthcare Center	NH MC	San Bernardino (Perris Hills)	119 Facility 119 CA AVG 103 Rank #597 / 1657	87.3% Facility 87.3% CA AVG 84.7% Rank #401 / 1537	+3%	4.56 Facility 4.56 CA AVG 4.22 Rank #80 / 354	-21%	+8%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	32 Facility 32 CA AVG 50.2 Rank #128 / 361	3.6 Facility 3.6 CA AVG 4.6 Rank #123 / 361	-	110	-	69 Facility 69 CA AVG 57 Rank #768 / 2092	Yamaliel Sanchez Gonzalez	$14.4M Facility $14.4M CA AVG $17.0M Rank #144 / 355	$8.5M Facility $8.5M CA AVG $7.0M Rank #162 / 355	58.7% Facility 58.7% CA AVG 45.2% Rank #220 / 355	55708
Highland Palms Healthcare Center	NH	Highland (Cypress)	99 Facility 99 CA AVG 103 Rank #725 / 1657	93.2% Facility 93.2% CA AVG 84.7% Rank #238 / 1537	+10%	3.17 Facility 3.17 CA AVG 4.22 Rank #336 / 354	-45%	-25%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	33 Facility 33 CA AVG 50.2 Rank #136 / 361	3.7 Facility 3.7 CA AVG 4.6 Rank #135 / 361	-	90	A+	57 Facility 57 CA AVG 57 Rank #1157 / 2092	Sivakami Sivapalan	$18.5M Facility $18.5M CA AVG $17.0M Rank #85 / 355	$8.2M Facility $8.2M CA AVG $7.0M Rank #187 / 355	44.2% Facility 44.2% CA AVG 45.2% Rank #338 / 355	56024
Valley Healthcare Center	NH	San Bernardino	202 Facility 202 CA AVG 103 Rank #148 / 1657	80.4% Facility 80.4% CA AVG 84.7% Rank #677 / 1537	-5%	4.18 Facility 4.18 CA AVG 4.22 Rank #138 / 354	-16%	-1%	$0 Facility $0 CA AVG $56.5k Rank #1 / 362	-	45 Facility 45 CA AVG 50.2 Rank #204 / 361	5.6 Facility 5.6 CA AVG 4.6 Rank #283 / 361	-	187	A+	60 Facility 60 CA AVG 57 Rank #1050 / 2092	Vale Holding Company LLC	$21.0M Facility $21.0M CA AVG $17.0M Rank #55 / 355	$12.4M Facility $12.4M CA AVG $7.0M Rank #27 / 355	59.1% Facility 59.1% CA AVG 45.2% Rank #181 / 355	56389

Nursing Home Explorer

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is Hillcrest Care in?

Hillcrest Care is in the Arrowhead Farms neighborhood of Arrowhead Farms.

Who is the owner of Hillcrest Care?

The legal owner and operator of Hillcrest Care is Perez, Angelita.

Is Hillcrest Care in a walkable area?

Hillcrest Care has a walk score of 29. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Hillcrest Care?

Hillcrest Care's occupancy is 100%.

Does Hillcrest Care have different floorplan options?

Yes — see the floorplan options available at Hillcrest Care on this page.

Does Hillcrest Care operate as a for-profit or non-profit?

Hillcrest Care is registered as a for-profit in CA.

Who is the administrator of Hillcrest Care?

Angelita Perez is the administrator of Hillcrest Care.

Guides for Better Senior Living

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Hillcrest Care

Overview of Hillcrest Care

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Safety & Compliance

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Additional Policies & Features

Amenities & Lifestyle

Dining & Nutrition

Contact Hillcrest Care

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

39 Certified Nursing Assistant

10 Licensed Practical Nurse

2 RN Director of Nursing

1 Administrator

1 Nurse Practitioner

1 Registered Nurse

1 Other Dietary Services Staff

1 Dental Services Staff

1 Respiratory Therapy Technician

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Living Spaces & Floor Plans for Hillcrest Care

Two Bedroom & Two Bath Cottage 1,270 Sq. Ft.

Two Bedroom & Two Bath Cottage 1,217 Sq. Ft.

Two Bedroom & Two Bath Cottage 1,177 Sq. Ft.

Two Bedroom & Two Bath Cottage 909 Sq. Ft.

One Bedroom & Den Cottage 1,024 Sq. Ft.

One Bedroom Cottage 852 Sq. Ft.

One Bedroom & Den Cottage 774 Sq. Ft.

One Bedroom Apt Cottage 671 Sq. Ft.

Hillcrest Care – Hillcrest-Strategic-Plan-for-an-Aging-California-Population.pdf

Hillcrest Care – Hillcrest-Californias-State-Plan-for-AD.pdf

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Financial Assistance for Nursing Home in California

Multipurpose Senior Services Program

Financial Assistance for
Nursing Home in California