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Hillcrest Care
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care, Residential Care & Skilled Nursing · Arrowhead Farms, CA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of Hillcrest Care facility with cars in driveway Exterior view of a care facility with landscaping. Outdoor dining area with view of resident buildings A beautifully set dining table on a patio Outdoor seating area with potted plants Cozy outdoor seating area with wine glasses and flowers Outdoor seating area with a table and flowers Sunlit garden area with vegetable plots Interior view of a common area with seating Interior view of a cozy seating area with artwork Outdoor seating area with plants and decor Architectural floor plan of a senior living facility Architectural floor plan of a residential unit Architectural floor plan of a senior living unit Architectural floor plan of a two-bedroom apartment A resident walking a dog along a garden path

Hillcrest Care

Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living, Memory Care, Residential Care & Skilled Nursing · Arrowhead Farms, CA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4280 Cypress Dr, Arrowhead Farms, CA 92407 View map
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Hillcrest Care accepts Medicare, Medicaid, and private pay.
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Hillcrest Care accepts Medicare, Medicaid, and private pay.

Overview of Hillcrest Care

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Maintain your independence while receiving compassionate care from Hillcrest Care, a warm and inviting community in Arrowhead Farms, CA, offering top-tier assisted living services. Residents here have access to 24/7 daily living assistance and skilled nursing care depending on their care needs. With medication management assistance, housekeeping, and laundry services, residents have fewer worries and can focus more of their time doing the things they enjoy.

Accommodations here are beautifully decorated to foster a cozy and residential-like environment with telephone service and satellite television for their comfort. Residents can also participate in an array of fun and engaging activities to keep them active, entertained, and stimulated. With fresh and nutritious meals served every day, residents can easily maintain their health and nutrition. At Hillcrest Care, residents can enjoy their peace of mind knowing that the conveniences they need are within easy reach.

Facility Direct Line (909) 882-2965
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 58.8% Above CA avg. ▲ 58.8% Above CA avg.CA average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 78.8% Above CA avg. ▲ 78.8% Above CA avg.CA average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 4.4% Below CA avg. ▼ 4.4% Below CA avg.CA average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 22.4% Above CA avg. ▲ 22.4% Above CA avg.CA average: 4.1Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs California averages

Rank #55 / 289Nurse hours — State benchmarkedThis home is ranked 55th out of 289 homes we track in California for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 289 California facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 55th out of 289 homes we track in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

4h 50m

14% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
14m
−63% State avg: 37m per day · National avg: 42m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 9m
Avg State avg: 1h 7m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
3h 27m
+34% State avg: 2h 34m per day · National avg: 2h 24m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
4h 40m
+20% State avg: 3h 54m per day · National avg: 3h 31m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
1m
−88% State avg: 6m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
10m
−67% State avg: 31m per day · National avg: 29m per day

3 of 6 metrics below state avg

Standout metric: Nurse Aide is +34% above California average

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 6 Rank #315 / 328Bed count — State benchmarkedThis home is ranked 315th out of 328 homes we track in California for bed count. Shows this facility's certified or reported bed count compared to other California facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #105 / 182Years in operation — State benchmarkedThis home is ranked 105th out of 182 homes we track in California for years in operation. Shows how long this facility has been in operation compared to other California facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
19 years
Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #308 / 354Walk Score — State benchmarkedThis home is ranked 308th out of 354 homes we track in California for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across California facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
29 / 100
Occupancy rate Info Occupancy higher than 95% suggests steady demand, but availability may be limited. Rank #1 / 289Occupancy rate — State benchmarkedThis home is ranked 1st out of 289 homes we track in California for occupancy. Shows this facility's occupancy rate versus the California average, with its Statewide rank out of 289. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
100% This home is often near full
Higher than the California average: 82.5%
Occupied beds
6 / 6
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
136 days

About this community

License Details

Facility TypeResidential Care Elderly
IssuanceOctober 23, 2006
CountyEl Dorado

Ownership & Operating Entity

Hillcrest Care is legally operated by Perez, Angelita, and administered by Angelita Perez.

Safety & Compliance

Wheelchair Accessible
Emergency SystemsYes
Safety Features24-hour security and monitored emergency response system.

Payment & Insurance

1 service
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Additional Policies & Features

Minimum Age62

Amenities & Lifestyle

ActivitiesDiverse social, educational, and recreational programs including fitness classes, concerts, book clubs, and more
Religious Services
Volunteer Program

Contact Hillcrest Care

This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.

Inspection History

In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. CA average 0 Worse No metrics in this bucket. 1 Better Metrics better than California average:
• Total citations (100% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityCA Averagevs. CA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 012 This facility has 100% fewer total citations than a typical California nursing home (0 vs. CA avg 12).↓ 100% better

Inspections & Visits Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityCA Averagevs. CA Avg
Total inspections Info Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes. 516 This facility has had 69% fewer total inspections than the California average (5 vs. CA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↓ 69% fewer
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 013 This facility has had 100% fewer complaint visits than the California average (0 vs. CA avg 13). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 1387 Complaint visits — State benchmarked This home is ranked 1st out of 1,387 homes we track in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1387 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other visits Info Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits. 07 This facility has had 100% fewer other visits than the California average (0 vs. CA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer
Official inspections Info Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards. 54 This facility has had 25% more official inspections than the California average (5 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 25% more
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2022 · 4 years of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 3

California average 12.1

Last Health inspection on Nov 2025

Total health citations
20 Rank #37 / 291Health citations — State benchmarkedThis home is ranked 37th out of 291 homes we track in California for health citations. Shows this facility's total health deficiency citations benchmarked to the California State average, with a ranking across all 291 CA facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

California average 49.8

Citations per inspection
6.67 Rank #217 / 291Citations per inspection — State benchmarkedThis home is ranked 217th out of 291 homes we track in California for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the California mean across 291 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

California average 4.75

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 20 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than California average

California average: 0.3

Serious health citations
0
100% better than California average

California average: 0.9

0 critical citations California average: 0.3
0 serious citations California average: 0.9
17 moderate citations California average: 47
3 minor citations California average: 1.5
Citations history (last 4 years)
Environmental minor citation Nov 18, 2025
Corrected
Infection Control moderate citation Nov 18, 2025
Corrected
Resident Rights moderate citation Nov 18, 2025
Corrected
Environmental minor citation Jul 26, 2024
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 57
Employees 57
Contractors 0
Staff to resident ratio 1.12 : 1
38% fewer staff per resident than California average
California average ratio: 1.81 : 1 California average ratio: 1.81 : 1See full California ranking
Avg staff/day 24
Average shift 7.6 hours
0% compared with California average
California average: 7.7 hours California average shift: 7.7 hoursSee full California ranking
Total staff hours (quarter) 16,678

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 1 RN Staff are full-time employees. No contractors work on this role. 1
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 10 LPN Staff are full-time employees. No contractors work on this role. 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 39 CNA Staff are full-time employees. No contractors work on this role. 39
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.3 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors 0% — all staff are direct employees this quarter

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant3903910,95292100%7.3
Licensed Practical Nurse100103,76892100%8.3
RN Director of Nursing2025496166%8
Administrator1014966267%8
Nurse Practitioner1014806065%8
Registered Nurse1012713235%8.5
Other Dietary Services Staff1011282932%4.4
Dental Services Staff1012889%3.4
Respiratory Therapy Technician101722%3.3
39 Certified Nursing Assistant
% of Days 100%
10 Licensed Practical Nurse
% of Days 100%
2 RN Director of Nursing
% of Days 66%
1 Administrator
% of Days 67%
View All Staffing Data in San Bernardino County

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 7.9
19% worse than California average

California average: 6.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.6
11% worse than California average

California average: 11.3

Long-stay resident measures
Average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 20.7%
87% worse than California average

California average: 11.1%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.6%
28% better than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 8.4%
26% better than California average

California average: 11.3%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.7%
125% worse than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 0.0%
100% better than California average

California average: 5.0%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than California average

California average: 1.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.3%
50% worse than California average

California average: 4.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than California average

California average: 6.7%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
In line with California average

California average: 98.5%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with California average

California average: 98.2%

Short-stay resident measures
Significantly above average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.8%
5% better than California average

California average: 94.0%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 95.0%
In line with California average

California average: 93.2%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

66% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

31% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 8 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 51
Medicare
13
25.5% of residents
Medicaid
1
2% of residents
Private pay or other
37
72.5% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a business corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.3M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$608.6K
For-profit Operated by a business corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.3M Rank #232 / 260Net patient revenue — State benchmarkedThis home is ranked 232nd out of 260 homes we track in California. Shows this facility's net patient revenue compared to the California average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$608.6K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #229 / 260Payroll costs — State benchmarkedThis home is ranked 229th out of 260 homes we track in California. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the California average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$4.7M 64.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #48 / 260Payroll % of net patient revenue — State benchmarkedThis home is ranked 48th out of 260 homes we track in California. Shows payroll as a percentage of net patient revenue versus the California average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in California that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$3.2M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$7.9M
How we calculate these figures

This home is administered by Angelita Perez.

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 555890

Show certification details

What does this home offer?

Pets allowed icon
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Pets Allowed

Building type icon
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Building Type: Single-story

Beauty services icon
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Beauty Services

Transportation services icon
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Transportation Services

Housekeeping icon
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Housekeeping Services

Recreational activities icon
Recreational activities icon

Recreational Activities

Exercise program icon
Exercise program icon

Exercise Programs

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (66% of admissions), and a typical Medicare stay runs around 3 - 4 months.

Admissions
99 total

Coverage residents most often arrive under.

Medicare 66%
Private pay 31%
Medicaid 3%
Discharges
137 total

Coverage residents most often leave under.

Medicare 61%
Private pay 36%
Medicaid 2%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for Hillcrest Care

Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a residential unit
2 bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a senior living unit
2 bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Floor plan layout of a two-bedroom apartment
2 bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a two-bedroom apartment
2 bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Aerial view of a fictional floor plan
1 Bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a residential unit
1 Bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a residential unit
1 Bedroom
Layout
Hillcrest Care, Nursing Home in Arrowhead Farms, CA — Architectural floor plan of a living space
1 Bedroom
Layout

Places of interest near Hillcrest Care

Address 0.5 miles from city center Info Estimated distance in miles from Arrowhead Farms's city center to Hillcrest Care's address, calculated via Google Maps.

Calculate Travel Distance to Hillcrest Care

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Address

Compare Nursing Homes around San Bernardino County

Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment. CCRC (Continuing Care Retirement Community): A campus with multiple care levels so residents can age in place without moving.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The California average is: 61.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Hillcrest Care ★ ★ ★ ★ ★
NH
AL
CCRC
IL
MC
RESC
SNF
Arrowhead Farms
6
Facility 6
CA AVG 148
Rank #315 / 328
100.0%
Facility 100.0%
CA AVG 82.5%
Rank #1 / 289
+21%
4.83
Facility 4.83
CA AVG 4.22
Rank #55 / 289
 ★ ★ ★ ★ ★ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -80%+14%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 294
20
Facility 20
CA AVG 50.2
Rank #37 / 291
6.7
Facility 6.7
CA AVG 4.6
Rank #217 / 291
-6-
29
Facility 29
CA AVG 60
Rank #308 / 354
Angelita Perez
$7.3MFiscal year ending 12/2023
Facility $7.3MFiscal year ending 12/2023
CA AVG $15.7M
Rank #232 / 260
$4.7MFiscal year ending 12/2023
Facility $4.7MFiscal year ending 12/2023
CA AVG $8.9M
Rank #229 / 260
64.7%Fiscal year ending 12/2023
Facility 64.7%Fiscal year ending 12/2023
CA AVG 61.1%
Rank #48 / 260
555890
Grand Terrace Health Care Center ★ ★ ★ ★ ★
NH
SNF
Grand Terrace
59
Facility 59
CA AVG 148
Rank #267 / 328
87.3%
Facility 87.3%
CA AVG 82.5%
Rank #164 / 289
+6%
3.96
Facility 3.96
CA AVG 4.22
Rank #151 / 289
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ +12%-6%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 294
27
Facility 27
CA AVG 50.2
Rank #97 / 291
6.8
Facility 6.8
CA AVG 4.6
Rank #276 / 291
-52-
67
Facility 67
CA AVG 60
Rank #153 / 354
-$10.2M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.$4.3M*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.42%*Fiscal year ending 12/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind.55129
Highland Palms Healthcare Center ★ ★ ★ ★ ☆
NH
SNF
Highland (Cypress)
99
Facility 99
CA AVG 148
Rank #162 / 328
92.1%
Facility 92.1%
CA AVG 82.5%
Rank #100 / 289
+12%
3.09
Facility 3.09
CA AVG 4.22
Rank #283 / 289
 ★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ -45%-27%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 294
29
Facility 29
CA AVG 50.2
Rank #115 / 291
3.2
Facility 3.2
CA AVG 4.6
Rank #115 / 291
-91A+
57
Facility 57
CA AVG 60
Rank #218 / 354
Sivakami Sivapalan
$18.5MFiscal year ending 12/2023
Facility $18.5MFiscal year ending 12/2023
CA AVG $15.7M
Rank #75 / 260
$8.2MFiscal year ending 12/2023
Facility $8.2MFiscal year ending 12/2023
CA AVG $8.9M
Rank #135 / 260
44.2%Fiscal year ending 12/2023
Facility 44.2%Fiscal year ending 12/2023
CA AVG 61.1%
Rank #237 / 260
56024
Arrowhead Springs Healthcare Center ★ ★ ★ ★ ☆
NH
MC
SNF
San Bernardino (Perris Hills)
119
Facility 119
CA AVG 148
Rank #140 / 328
91.6%
Facility 91.6%
CA AVG 82.5%
Rank #105 / 289
+11%
4.73
Facility 4.73
CA AVG 4.22
Rank #62 / 289
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -21%+12%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 294
32
Facility 32
CA AVG 50.2
Rank #107 / 291
3.6
Facility 3.6
CA AVG 4.6
Rank #104 / 291
-109-
69
Facility 69
CA AVG 60
Rank #140 / 354
Yamaliel Sanchez Gonzalez
$14.4MFiscal year ending 12/2023
Facility $14.4MFiscal year ending 12/2023
CA AVG $15.7M
Rank #125 / 260
$8.5MFiscal year ending 12/2023
Facility $8.5MFiscal year ending 12/2023
CA AVG $8.9M
Rank #123 / 260
58.7%Fiscal year ending 12/2023
Facility 58.7%Fiscal year ending 12/2023
CA AVG 61.1%
Rank #81 / 260
55708
Redlands Healthcare Center ★ ★ ★ ★ ☆
NH
AL
HOS
IL
MC
PC
RC
SNF
Redlands (South Redlands)
78
Facility 78
CA AVG 148
Rank #232 / 328
94.1%
Facility 94.1%
CA AVG 82.5%
Rank #73 / 289
+14%
3.23
Facility 3.23
CA AVG 4.22
Rank #276 / 289
 ★ ★ ★ ★ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ -49%-24%
$0
Facility $0
CA AVG $56.5k
Rank #1 / 294
14
Facility 14
CA AVG 50.2
Rank #22 / 291
3.5
Facility 3.5
CA AVG 4.6
Rank #164 / 291
-73-
26
Facility 26
CA AVG 60
Rank #315 / 354
Shuang Bai
$14.9MFiscal year ending 10/2023
Facility $14.9MFiscal year ending 10/2023
CA AVG $15.7M
Rank #119 / 260
$6.8MFiscal year ending 10/2023
Facility $6.8MFiscal year ending 10/2023
CA AVG $8.9M
Rank #165 / 260
45.8%Fiscal year ending 10/2023
Facility 45.8%Fiscal year ending 10/2023
CA AVG 61.1%
Rank #230 / 260
55001

Rank badges are statewide: each nursing home is ranked against every CA nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Nursing Home Explorer

Financial Assistance for
Nursing Home in California

Hillcrest Care is located in Arrowhead Farms, California.
Here are the financial assistance programs available to residents in California.

Get Financial aid guidance

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+
General California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
CA

County-managed; waitlists possible.

Benefits
In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+
General California resident, Medicaid-eligible or low-income.
Income Limits ~$1,732/month individual, Medi-Cal threshold
Asset Limits $2,000 individual
CA

Can hire family as caregivers.

Benefits
Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+
General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 38 counties; waitlists common.

Benefits
Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+
General California resident, own and live in home, 40% equity.
Income Limits (2025) ~$51,500/year household, adjusted annually
Asset Limits Equity-based; no strict asset cap.
CA

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits
Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled
General California resident, Medi-Cal-eligible, nursing home-eligible.
Income Limits ~$2,829/month 300% FBR, individual
Asset Limits $2,000 individual
CA

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits
Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —
General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
CA

High demand in urban areas; complements IHSS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

Frequently Asked Questions about Hillcrest Care

Who is the owner of Hillcrest Care?

Hillcrest Care is legally operated by Perez, Angelita, and administered by Angelita Perez.

Is Hillcrest Care in a walkable area?

Hillcrest Care has a walk score of 29. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

What is the occupancy rate at Hillcrest Care?

Hillcrest Care's occupancy is 100%.

How long has Hillcrest Care been in business?

Hillcrest Care has been operating for approximately 19 years, based on available licensing and registration records.

Does Hillcrest Care have different floorplan options?

Yes — see the floorplan options available at Hillcrest Care on this page.

Are pets allowed at Hillcrest Care?

Yes, Hillcrest Care allows residents to bring their pets.

Does Hillcrest Care operate as a for-profit or non-profit?

Hillcrest Care is registered as a for-profit in CA.

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