Total health inspections
4
California average 12.5
Last Health inspection on Feb 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Redlands Healthcare Center
Care Home & Nursing Home · San Bernardino County, CA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Redlands Healthcare Center
Care Home in San Bernardino County
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Redlands Healthcare Center accepts Medicare, Medicaid, and private pay.
Overview of Redlands Healthcare Center
Ideally situated near Redlands Community Hospital on West Fern Avenue, Redlands, CA, Redlands Healthcare Center is a distinct community that offers therapy and restorative nursing programs. Committed to improving residents’ well-being, the community provides exceptional care and support 24/7 for their comfort and convenience. Alongside a cozy and nurturing environment, beautifully designed and spacious accommodations are also provided so residents can easily adapt to their surroundings.
Fun activities and enriching programs are also conducted to keep residents active and socially engaged. Healthy meals are important for residents’ wellness, so delightful and nutritious meals are served to satisfy dietary needs and preferences. Find the care you need for a worry-free retirement with the community’s top-notch care and state-of-the-art amenities.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 264th out of 271 homes in California.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 264th out of 271 homes in California.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 6m per day
Rank #264 / 271Nurse hours — state benchmarkedThis home is ranked 264th out of 271 homes in California.Shows adjusted nurse hours per resident per day benchmarked to the California average, with a ranking across 271 California SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs California avg
-26%
Standout metric
Physical Therapist is +60% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 23m per day | ▼ 41% State avg: 39m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ■ Avg State avg: 1h 13m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 36m per day | ■ Avg State avg: 2h 39m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 43m per day | ▼ 9% State avg: 4h 5m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 8m per day | ▲ 60% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 14m per day | ▼ 53% State avg: 30m per day · National avg: 29m per day |
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
94.6%
Rank #36 / 277Occupancy rate — state benchmarkedThis home is ranked 36th out of 277 homes in California.Shows this facility's occupancy rate versus the California average, with its statewide rank out of 277. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
70 days
Occupancy rate
94.6%
Rank #36 / 277Occupancy rate — state benchmarkedThis home is ranked 36th out of 277 homes in California.Shows this facility's occupancy rate versus the California average, with its statewide rank out of 277. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
70 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
45% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
54% of new residents, often for short stays.
Typical stay
2 - 3 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$17.6M
Profit
$3.3M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$17.6M Rank #101 / 275Revenue — state benchmarkedThis home is ranked 101st out of 275 homes in California.Shows this facility's annual revenue compared to the California SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Profit
$3.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #164 / 275Payroll — state benchmarkedThis home is ranked 164th out of 275 homes in California.Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$6.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #164 / 275Payroll — state benchmarkedThis home is ranked 164th out of 275 homes in California.Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$14.3M
Walk Score: 26 / 100 Rank #211 / 229Walk Score — state benchmarkedThis home is ranked 211th out of 229 homes in California.Shows how walkable this facility's neighborhood is compared to the average Walk Score across California SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What does this home offer?
Housing Options: Private / Shared Rooms
Building Type: Single-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Types of Care at Redlands Healthcare Center
Nursing Home
Health Inspection History
Inspections
Total health citations
17
Rank #24 / 275Health citations — state benchmarkedThis home is ranked 24th out of 275 homes in California.Shows this facility's total health deficiency citations benchmarked to the California state average, with a ranking across all 275 CA SNFs. Lower citation counts earn a better rank.
California average 50.2
Citations per inspection
4.25
Rank #143 / 275Citations per inspection — state benchmarkedThis home is ranked 143rd out of 275 homes in California.Shows average deficiency citations per CMS inspection for this facility versus the California mean across 275 SNFs with citation data. Lower is better.
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 17 citations resulted from standard inspections; 1 of 17 resulted from complaint investigations; and 1 of 17 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical Health citations
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
0
0
100% better than California averageCalifornia average: 1
0 critical citations
0 serious citations
17 moderate citations
0 minor citations
Citations history (last 4 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 06, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Feb 06, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Feb 06, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 17, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 17, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 02, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Feb 02, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Care Home in California
Redlands Healthcare Center is located in Redlands, California.
Here are the financial assistance programs available to residents in California.
Places of interest near Redlands Healthcare Center
2.1 miles from city center
Estimated distance in miles from Redlands's city center to Redlands Healthcare Center's address, calculated via Google Maps.
Calculate Travel Distance to Redlands Healthcare Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
129
Employees
129
Contractors
0
Staff to resident ratio
1.70:1
1697268% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
51
Average shift
7.4 hours
0% compared with California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
34,416
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
5
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
22
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
65
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0%
0 contractor hours this quarter
No contractor roles were reported this quarter.
Staff by category
| Certified Nursing Assistant | 65 | 0 | 65 | 17,047 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 22 | 0 | 22 | 7,089 | 91 | 100% | 7.7 |
| Speech Language Pathologist | 10 | 0 | 10 | 1,996 | 76 | 84% | 6.9 |
| Registered Nurse | 5 | 0 | 5 | 1,571 | 91 | 100% | 8.1 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,071 | 65 | 71% | 6.5 |
| Dental Services Staff | 2 | 0 | 2 | 1,023 | 64 | 70% | 8.6 |
| RN Director of Nursing | 3 | 0 | 3 | 997 | 68 | 75% | 7.7 |
| Respiratory Therapy Technician | 8 | 0 | 8 | 835 | 74 | 81% | 6 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 533 | 64 | 70% | 8.3 |
| Qualified Activities Professional | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 490 | 62 | 68% | 7.9 |
| Dietitian | 1 | 0 | 1 | 464 | 60 | 66% | 7.7 |
| Administrator | 1 | 0 | 1 | 256 | 64 | 70% | 4 |
| Physical Therapy Assistant | 1 | 0 | 1 | 18 | 8 | 9% | 2.2 |
| Qualified Social Worker | 1 | 0 | 1 | 11 | 3 | 3% | 3.7 |
65 Certified Nursing Assistant
% of Days
100%
22 Licensed Practical Nurse
% of Days
100%
10 Speech Language Pathologist
% of Days
84%
5 Registered Nurse
% of Days
100%
6 Physical Therapy Aide
% of Days
71%
2 Dental Services Staff
% of Days
70%
3 RN Director of Nursing
% of Days
75%
8 Respiratory Therapy Technician
% of Days
81%
1 Clinical Nurse Specialist
% of Days
70%
1 Qualified Activities Professional
% of Days
70%
1 Nurse Practitioner
% of Days
69%
1 Other Dietary Services Staff
% of Days
68%
1 Dietitian
% of Days
66%
1 Administrator
% of Days
70%
1 Physical Therapy Assistant
% of Days
9%
1 Qualified Social Worker
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
76
Medicare
30
39.5% of residents
Medicaid
27
35.5% of residents
Private pay or other
19
25% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.5
32% better than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.6
7% better than California averageCalifornia average: 11.3
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
9.0%
Percent of long-stay residents whose need for help with daily activities has increased
9.0%
18% better than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.8%
Percent of long-stay residents whose ability to move independently worsened
8.8%
27% better than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.9%
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.9%
23% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.6%
66% better than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.6%
Percent of long-stay high risk residents with pressure ulcers
3.6%
28% better than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.8%
Percent of long-stay residents who lose too much weight
0.8%
82% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
32.4%
Percent of long-stay residents who have depressive symptoms
32.4%
384% worse than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.5%
Percent of long-stay residents who received an antipsychotic medication
4.5%
56% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with California averageCalifornia average: 98.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.00
Number of hospitalizations per 1,000 long-stay resident days.
2.00
11% better than California averageCalifornia average: 2.25
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.70
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.70
70% worse than California averageCalifornia average: 1.59
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
7% better than California averageCalifornia average: 93.2%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.7%
11% better than California averageCalifornia average: 23.2%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
16.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
16.9%
51% worse than California averageCalifornia average: 11.2%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than California averageCalifornia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
17.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
17.8%
67% worse than California averageCalifornia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
53.3%
Rate of successful return to home or community from a skilled nursing facility.
53.3%
5% better than California averageCalifornia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Care Home around San Bernardino County The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Redlands Healthcare Center |
CH Care Home
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Redlands (South Redlands) | 78 | No | 26 | - | - | - | - | 94.6% | - | Private / Shared Rooms |
| Cassandra’s Care Home Inc. |
CH Care Home | Rancho Cucamonga (Alta Loma) | 6 | Yes | 32 | 2 | - | 3 | 2 | 66.7% | Cassandra's Care Home, Inc. | Private / Shared Rooms |
| Hope Home Assisted Living Facility |
CH Care Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Diamond Bar | 6 | No | 53 | 5 | 3 | 5 | 6 | 100.0% | Kim, Jung Hyun | Private / Shared Rooms |
| Rose Valley Redlands Residential Care Facility For The Elderly |
CH Care Home | Redlands (South Redlands) | 6 | No | 32 | 5 | 12 | 3 | 8 | 100.0% | 3P Property Ii Llc | Private Rooms |
Financial Trends
Historical financial and operational data for Redlands Healthcare Center based on CMS SNF Cost Reports.
Occupancy Rate
94.6%
↑ 1.6pp vs 2022
Net Income
$3.3M
↑ ~$803.5K vs 2022
Total Payroll
$6.9M
↓ ~$24.9K vs 2022
Profit Margin
18.6%
↑ 2.6pp vs 2022
Guides for Better Senior Living
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Frequently Asked Questions about Redlands Healthcare Center
What neighborhood is Redlands Healthcare Center in?
Redlands Healthcare Center is in the South Redlands neighborhood.
Is Redlands Healthcare Center in a walkable area?
Redlands Healthcare Center has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the address of Redlands Healthcare Center?
Redlands Healthcare Center is located at 1620 W Fern Ave, Redlands, CA 92373.
What is the phone number of Redlands Healthcare Center?
(909) 793-2609 will put you in contact with the team at Redlands Healthcare Center.
Is Redlands Healthcare Center Medicare or Medicaid certified?
Yes — Redlands Healthcare Center is a CMS-certified provider of Medicare and Medicaid.
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