Total health inspections
8
Michigan average 6.5
Last Health inspection on Aug 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Clark Retirement at Keller Lake
Assisted Living, Independent Living, Respite Care & Memory Care · Grand Rapids, MI
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Clark Retirement at Keller Lake
Assisted Living, Independent Living, Respite Care & Memory Care · Grand Rapids, MI
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Clark Retirement at Keller Lake accepts Medicare, Medicaid, and private pay.
Overview of Clark Retirement at Keller Lake
Ideally situated in the harmonious neighborhood of Grand Rapids, MI, Clark Retirement at Keller Lake is a blissful retreat that offers assisted living, independent living, memory care, and respite care. Committed to improving residents’ well-being, a compassionate and well-trained team provides top-tier care for their unique needs around the clock. The community promotes a vibrant and welcoming environment, so residents can feel at ease during their stay.
A variety of entertainment options, including fun games and local trips, are conducted, encouraging residents to live actively and remain socially engaged. Here, residents have a delightful dining experience with delicious and healthy, chef-prepared meals that cater to their dietary needs and preferences. This pet-friendly community is surrounded by lush green spaces where residents can walk and relax, creating the perfect setting for a worry-free retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 58th out of 133 homes in Michigan. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 58th out of 133 homes in Michigan. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 8m per day
Rank #58 / 133Nurse hours — State benchmarkedThis home is ranked 58th out of 133 homes in Michigan. Shows adjusted nurse hours per resident per day benchmarked to the Michigan average, with a ranking across 133 Michigan SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Michigan avg
-3%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 29m per day | ■ Avg State avg: 3h 32m per day · National avg: 3h 25m per day |
Types of Care at Clark Retirement at Keller Lake
Assisted Living
Independent Living
Respite Care
Memory Care
Capacity and availability
This home usually has availability
Occupancy rate
70.3%
Rank #116 / 386Occupancy rate — State benchmarkedThis home is ranked 116th out of 386 homes in Michigan. Shows this facility's occupancy rate versus the Michigan average, with its Statewide rank out of 386. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
191 days
Walk Score: 34 / 100 Rank #379 / 703Walk Score — State benchmarkedThis home is ranked 379th out of 703 homes in Michigan. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Michigan SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Rehabilitation Services
Respite Care
Nursing Services
24-Hour Staffing
Minimum Age62
Scenic Walking Trails
Fitness Center
Bistro
Restaurant-Style Dining
Fireside Lounge
Multi-Purpose Room
Pet-Friendly Environment
Visiting Primary Care Physicians
Ecumenical Spiritual Life Services
Religious ServicesYes
Food DescriptionDining options include restaurant-style meals with chef-prepared options.
Health Inspection History
Inspections
Total health citations
61
Rank #116 / 135Health citations — State benchmarkedThis home is ranked 116th out of 135 homes in Michigan. Shows this facility's total health deficiency citations benchmarked to the Michigan State average, with a ranking across all 135 MI SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Michigan average 33.5
Citations per inspection
7.62
Rank #111 / 135Citations per inspection — State benchmarkedThis home is ranked 111th out of 135 homes in Michigan. Shows average deficiency citations per CMS inspection for this facility versus the Michigan mean across 135 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Michigan average 5.18
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 61 citations resulted from standard inspections; 20 of 61 resulted from complaint investigations; and 5 of 61 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than Michigan averageMichigan average: 0.3
Serious health citations
3
58% worse than Michigan averageMichigan average: 1.9
Citations history (last 4 years)
Abuse/Neglect moderate citation
Aug 07, 2025
Corrected
Abuse/Neglect moderate citation
Aug 07, 2025
Corrected
Nursing Services moderate citation
Aug 07, 2025
Corrected
Quality of Care moderate citation
Aug 07, 2025
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
234
Employees
118
Contractors
116
Staff to resident ratio
1.80:1
6% better than Michigan average
Avg staff/day
57
Average shift
9.1 hours
15% better than Michigan average
Total staff hours (quarter)
47,490
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
43
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
81
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
73
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
16.1%
7,630 contractor hours this quarter
Licensed Practical Nurse: 61
Registered Nurse: 39
Physical Therapy Aide: 4
Qualified Social Worker: 4
Physical Therapy Assistant: 3
Speech Language Pathologist: 3
Respiratory Therapy Technician: 2
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 73 | 0 | 73 | 26,139 | 92 | 100% | 8.9 |
| Licensed Practical Nurse | 20 | 61 | 81 | 8,512 | 92 | 100% | 10.7 |
| Registered Nurse | 4 | 39 | 43 | 3,836 | 91 | 99% | 11.6 |
| Other Dietary Services Staff | 7 | 0 | 7 | 2,113 | 92 | 100% | 7.4 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,144 | 64 | 70% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 1,011 | 66 | 72% | 8.6 |
| RN Director of Nursing | 3 | 0 | 3 | 724 | 59 | 64% | 8 |
| Speech Language Pathologist | 0 | 3 | 3 | 657 | 66 | 72% | 6.6 |
| Administrator | 2 | 0 | 2 | 576 | 60 | 65% | 8 |
| Qualified Social Worker | 0 | 4 | 4 | 520 | 66 | 72% | 6.1 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 470 | 70 | 76% | 6.5 |
| Physical Therapy Aide | 0 | 4 | 4 | 372 | 62 | 67% | 5.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 297 | 54 | 59% | 5.2 |
| Qualified Activities Professional | 1 | 0 | 1 | 160 | 20 | 22% | 8 |
73 Certified Nursing Assistant
% of Days
100%
81 Licensed Practical Nurse
% of Days
100%
43 Registered Nurse
% of Days
99%
7 Other Dietary Services Staff
% of Days
100%
4 Clinical Nurse Specialist
% of Days
70%
2 Mental Health Service Worker
% of Days
72%
3 RN Director of Nursing
% of Days
64%
3 Speech Language Pathologist
% of Days
72%
2 Administrator
% of Days
65%
4 Qualified Social Worker
% of Days
72%
1 Nurse Practitioner
% of Days
66%
1 Occupational Therapy Aide
% of Days
64%
3 Physical Therapy Assistant
% of Days
76%
4 Physical Therapy Aide
% of Days
67%
2 Respiratory Therapy Technician
% of Days
59%
1 Qualified Activities Professional
% of Days
22%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
17% worse than Michigan averageMichigan average: 8.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.2
18% worse than Michigan averageMichigan average: 16.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
12.3%
Percent of long-stay residents whose need for help with daily activities has increased
12.3%
In line with Michigan averageMichigan average: 12.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
21.9%
Percent of long-stay residents whose ability to move independently worsened
21.9%
43% worse than Michigan averageMichigan average: 15.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.4%
11% worse than Michigan averageMichigan average: 21.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
Percent of long-stay residents experiencing one or more falls with major injury
2.2%
29% better than Michigan averageMichigan average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.7%
Percent of long-stay high risk residents with pressure ulcers
5.7%
In line with Michigan averageMichigan average: 5.7%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
19% worse than Michigan averageMichigan average: 1.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
7.0%
Percent of long-stay residents who lose too much weight
7.0%
24% worse than Michigan averageMichigan average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.7%
Percent of long-stay residents who have depressive symptoms
6.7%
72% worse than Michigan averageMichigan average: 3.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.7%
Percent of long-stay residents who received an antipsychotic medication
14.7%
In line with Michigan averageMichigan average: 15.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.9%
In line with Michigan averageMichigan average: 94.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
In line with Michigan averageMichigan average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.0%
In line with Michigan averageMichigan average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
3.4%
Percent of short-stay residents who newly received an antipsychotic medication
3.4%
134% worse than Michigan averageMichigan average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.2%
In line with Michigan averageMichigan average: 79.5%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
20% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
69% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
10% of new residents, often for long-term daily care.
Typical stay
4 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
130
Medicare
14
10.8% of residents
Medicaid
105
80.8% of residents
Private pay or other
11
8.5% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Clark Retirement at Keller Lake based on CMS SNF Cost Reports.
Occupancy Rate
70.3%
↑ 1.0pp vs 2022
Net Income
-$1.7M
↓ ~$197.2K vs 2022
Total Payroll
$10.1M
↓ ~$120.1K vs 2022
Profit Margin
-7.0%
↓ 0.7pp vs 2022
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$25.5M
Operating loss
-$1.7M
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$25.5M Rank #30 / 134Revenue — State benchmarkedThis home is ranked 30th out of 134 homes in Michigan. Shows this facility's annual revenue compared to the Michigan SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Operating loss
-$1.7M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #35 / 134Payroll — State benchmarkedThis home is ranked 35th out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$10.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #35 / 134Payroll — State benchmarkedThis home is ranked 35th out of 134 homes in Michigan. Shows total annual staff payroll benchmarked to the Michigan average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.2M
What does this home offer?
Minimum Age: 62 Years Old
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: Single-story
Dining Services
Beauty Services
Housekeeping Services
Social and Recreational Activities
Exercise Programs
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Rachel Romero serves as the Executive Director at Franklin Community, providing leadership and oversight to ensure a warm and supportive environment for residents. Her role focuses on fostering community well-being and operational excellence within the senior living setting.
Places of interest near Clark Retirement at Keller Lake
9.2 miles from city center
Estimated distance in miles from Grand Rapids's city center to Clark Retirement at Keller Lake's address, calculated via Google Maps.
Calculate Travel Distance to Clark Retirement at Keller Lake
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Financial Assistance for
Assisted Living in Michigan
Clark Retirement at Keller Lake is located in Grand Rapids, Michigan.
Here are the financial assistance programs available to residents in Michigan.
Compare Assisted Living around Grand Rapids
The information below is reported by the Michigan Department of Licensing and Regulatory Affairs (LARA).
Filter by care type
| Clark Retirement at Keller Lake |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Grand Rapids (East Paris) | - | 182 | A+ | 34 | 1 Bed / 2 Bed |
| Covenant Living of the Great Lakes |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Grand Rapids (Westside Connection) | - | 102 | A+ | 35 | 1 Bed / 2 Bed |
Frequently Asked Questions about Clark Retirement at Keller Lake
What neighborhood is Clark Retirement at Keller Lake in?
Clark Retirement at Keller Lake is in the East Paris neighborhood of Grand Rapids.
Is Clark Retirement at Keller Lake in a walkable area?
Clark Retirement at Keller Lake has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Are there photos of Clark Retirement at Keller Lake?
Yes — there is 1 photo of Clark Retirement at Keller Lake in the photo gallery on this page.
What is the address of Clark Retirement at Keller Lake?
Clark Retirement at Keller Lake is located at 2499 Forest Hill Ave SE, Grand Rapids, MI 49546.
What is the phone number of Clark Retirement at Keller Lake?
(616) 278-6520 will put you in contact with the team at Clark Retirement at Keller Lake.
Is Clark Retirement at Keller Lake Medicare or Medicaid certified?
Yes — Clark Retirement at Keller Lake is a CMS-certified provider of Medicare and Medicaid.
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