Show Inspection Reports
Total health inspections
4
Indiana average 6
Last Health inspection on Jun 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Westminster Village Muncie
Senior Living Home
Westminster Village Muncie
Senior Living Home
Overview of Westminster Village Muncie
Live independently in retirement at Westminster Village Muncie, an outstanding community in Muncie, IN, offering independent living. The community features thoughtfully furnished and spacious floor plans, striving to meet older adults’ preferences. Housekeeping and linen services are also taken care of, so residents have more time to do the things they love.
Residents gain convenient access to their necessities and leisure with its proximity to distinct local shops and recreation sites. With kitchenette apartments and flexible meal plans, residents can prepare meals on their terms or enjoy a hassle-free dining with friends. The community’s extensive amenities and comprehensive services make it a great option for those aiming to downsize in their golden years.
Mary Jo Crutcher is the President of Westminster Village Muncie, bringing extensive experience in long-term care administration. She joined the community in 1999 and has served in leadership roles including Assistant Health Facility Administrator and Vice President. A licensed Health Facility Administrator and CNA, Mary Jo’s expertise in administration and consulting supports the overall operation of Westminster Village.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
303
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
64.5%
Residents per day (avg)
55
Occupancy rate
64.5%
Residents per day (avg)
55
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
73% of new residents, usually for short-term rehab.
Typical stay
27 days
Private pay
24% of new residents, often for short stays.
Typical stay
3 years
Medicaid
3% of new residents, often for long-term daily care.
Typical stay
5 - 6 months
Finances and operations
Voluntary non-profit home
Other
Home revenue
$16.1M
Operating deficit
-$1.6M
Voluntary non-profit home
Other
Home revenue
$16,096,831.00
Operating deficit
$-1,591,396.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$17.7M
303-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
45 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 6 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy Rate
70%
Occupied Beds
213 of 303
Percentage of available beds currently in use by residents.
License Status
ActiveFacility Type
MIXED FACILITY (NURSING + RESIDENTIAL CARE)
License Date
January 6, 2025
License Expiration
May 31, 2026
Additional licensing details
License number:
25-000086-1
CMS Certification Number:
155170
Ownership & operating entity
Westminster Village Muncie is legally operated by WESTMINSTER VILLAGE MUNCIE INC, and administrated by MARY CRUTCHER.
Profit status:
NON-PROFIT
Type Of Units
SNF/NF (Combined)
76 units
Residential
227 units
Total beds
303 units
Staffing
Key information about the people who lead and staff this community.
Leadership
Medical Director:
Jeffrey Hiltz
Director of Nursing:
STEFANIE CUMMINS
Contact:
Mr. Dale Lindley, HFA, CPA
Contact Information
Fax:
(765) 284-0336
What does this home offer?
Room Sizes: 1,300 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 2-story
Dining Services
Social and Recreational Activities
Wellness Programs
Types of Care at Westminster Village Muncie
Independent Living
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
8 visits/inspections
7 visits/inspections triggered by complaints
Results
4 with citations
4 without citations
1 complaint
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Latest inspection
Date:December 17, 2024
Type:Complaint Investigation
14 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
15 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Compare Senior Living around Muncie
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Westminster Village Muncie
+20%
+37%
+1%
SNF
Nursing Home 24/7 care needed
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Muncie
303
No
A+
6
CRUTCHER, MARY
70.3%
$14,515,069.00
$8,961,618.00
61.7%
55.30
4.7238
12
+20%+37%+1%Studio / 1 Bed / 2 Bed
Morrison Woods Patio Homes
-26%
-9%
+12%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
Muncie
152
No
-
34
TRILOGY HEALTHCARE OPERATIONS OF MUNCIE, LLC
77.6%
$16,025,203.00
$5,345,882.00
33.4%
58.20
3.1412
14
-26%-9%+12%Studio / 1 Bed / 2 Bed
The Lofts at Roberts
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
Muncie (Downtown)
-
Yes
-
62
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed
Westminster Village Muncie
Type of care:
SNF
IL
Community:
Muncie
Bed Count:
303
Pets Allowed:
No
Operator:
CRUTCHER, MARY
CCN:
155170
Occupancy:
70.3%
Home Revenue:
$14,515,069.00
Payroll Costs:
$8,961,618.00
Payroll %:
61.7%
Avg Residents/Day:
55.30
Overall Rating:
Adj Nurse Hours:
4.7238
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
12
RN share vs State Avg:
+20%
+20%
Staffing vs State Avg:
+37%
+37%
Occupancy vs State Avg:
+1%
+1%
Bed Options:
Studio / 1 Bed / 2 Bed
Morrison Woods Patio Homes
Type of care:
SNF
AL
IL
MC
Community:
Muncie
Bed Count:
152
Pets Allowed:
No
Operator:
TRILOGY HEALTHCARE OPERATIONS OF MUNCIE, LLC
CCN:
155769
Occupancy:
77.6%
Home Revenue:
$16,025,203.00
Payroll Costs:
$5,345,882.00
Payroll %:
33.4%
Avg Residents/Day:
58.20
Overall Rating:
Adj Nurse Hours:
3.1412
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
14
RN share vs State Avg:
-26%
-26%
Staffing vs State Avg:
-9%
-9%
Occupancy vs State Avg:
+12%
+12%
Bed Options:
Studio / 1 Bed / 2 Bed
Places of interest near Westminster Village Muncie
5.1 miles from city center
5801 W Bethel Ave, Muncie, IN 47304
Calculate Travel Distance to Westminster Village Muncie
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
123
Total Staff
105
Employees
18
Contractors
26,820
Total Hours (Quarter)
39
Avg Staff/Day
7.6
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 14 | 8.8 | No |
| Licensed Practical Nurse | 18 | 8.7 | No |
| Certified Nursing Assistant | 41 | 7.5 | No |
Staff by Category
Administration ⓘ
3 staff
7hs shift avg
Nursing Staff ⓘ
99 staff
8.1hs shift avg
Physicians & Practitioners ⓘ
1 staff
7.8hs shift avg
Therapy Services ⓘ
14 staff
4hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
6.3hs shift avg
Dietary Services ⓘ
3 staff
8.1hs shift avg
Other Services ⓘ
1 staff
3.5hs shift avg
Contractor Analysis
7%
of total hours from contractors
1,878 contractor hours this quarter
Speech Language Pathologist: 4
Physical Therapy Aide: 3
Qualified Social Worker: 2
Respiratory Therapy Technician: 2
Physical Therapy Assistant: 3
Occupational Therapy Aide: 1
Medical Director: 1
Occupational Therapy Assistant: 1
Diagnostic X-ray Services Staff: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 41 | 0 | 41 | 8,566 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,168 | 91 | 100% | 8.7 |
| Registered Nurse | 14 | 0 | 14 | 4,424 | 90 | 99% | 8.8 |
| Medication Aide/Technician | 26 | 0 | 26 | 3,820 | 91 | 100% | 7.9 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,485 | 65 | 71% | 8.1 |
| Administrator | 2 | 0 | 2 | 1,024 | 65 | 71% | 8 |
| Speech Language Pathologist | 0 | 4 | 4 | 564 | 66 | 73% | 5.1 |
| Nurse Practitioner | 1 | 0 | 1 | 454 | 58 | 64% | 7.8 |
| Qualified Social Worker | 0 | 2 | 2 | 416 | 66 | 73% | 6.3 |
| Physical Therapy Aide | 0 | 3 | 3 | 413 | 64 | 70% | 5.4 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 199 | 65 | 71% | 3 |
| Physical Therapy Assistant | 0 | 3 | 3 | 172 | 59 | 65% | 2.9 |
| Occupational Therapy Aide | 0 | 1 | 1 | 49 | 13 | 14% | 3.8 |
| Medical Director | 0 | 1 | 1 | 30 | 22 | 24% | 1.4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 24 | 29 | 32% | 0.8 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 11 | 3 | 3% | 3.5 |
Health Inspection History
Inspections
Total health citations
12
Citations per inspection
3
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 12 citations resulted from standard inspections; and 1 of 12 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
0
0
100% better than Indiana averageIndiana average: 0.6
0 critical citations
0 serious citations
11 moderate citations
1 minor citation
Citations history (last 3 years)
Infection Control moderate citation
Jun 18, 2025
Corrected
Nursing Services moderate citation
Jun 18, 2025
Corrected
Pharmacy moderate citation
Jun 18, 2025
Corrected
Resident Rights moderate citation
Jun 18, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
57
Total Residents
Medicare
19
(33.3%)
ⓘ
Medicaid
5
(8.8%)
ⓘ
Private Pay/Other
33
(57.9%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Nurse Aide Training
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
18.7
133% worse than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.9
99% worse than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.3%
Percent of long-stay residents whose need for help with daily activities has increased
31.3%
160% worse than Indiana averageIndiana average: 12.0%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
33.0%
Percent of long-stay residents whose ability to move independently worsened
33.0%
130% worse than Indiana averageIndiana average: 14.4%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
37.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
37.3%
52% worse than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
14.2%
Percent of long-stay residents experiencing one or more falls with major injury
14.2%
268% worse than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.2%
Percent of long-stay high risk residents with pressure ulcers
5.2%
20% worse than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.3%
Percent of long-stay residents with a urinary tract infection
1.3%
In line with Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.5%
Percent of long-stay residents who lose too much weight
9.5%
68% worse than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
6.8%
Percent of long-stay residents who have depressive symptoms
6.8%
72% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.9%
Percent of long-stay residents who received an antipsychotic medication
5.9%
52% better than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.6%
In line with Indiana averageIndiana average: 93.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
In line with Indiana averageIndiana average: 95.4%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.8%
9% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
10% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
76.2%
In line with Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Westminster Village Muncie based on CMS SNF Cost Reports.
Occupancy Rate
64.5%
↑ 2.4pp vs 2023
Net Income
-$1,591,396
↓ ~$2.9M vs 2023
Total Payroll
$10,896,833
↑ ~$691K vs 2023
Profit Margin
-11.0%
↓ 20.9pp vs 2023
Loading trend charts...
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