Hillside Manor Nursing Home

CMS overall rating

1109 E National Hwy, Washington, IN 47501 View map

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Hillside Manor Nursing Home accepts Medicare, Medicaid, and private pay.

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Hillside Manor Nursing Home accepts Medicare, Medicaid, and private pay.

Overview of Hillside Manor Nursing Home

Experience a worry-free retirement at Hillside Manor Nursing Home, an outstanding community in Washington, IN, offering skilled nursing, memory care, and rehabilitation. Residents can keep their peace of mind with a compassionate and well-trained team providing top-notch care for their healthcare needs around the clock. Daily living activities, like bathing and dressing, are also taken care of, ensuring residents can maintain their independence without hassles.

Physical, occupational, and speech therapy are conducted to enhance residents’ living experiences. With dietary management and nutritious meal plans, residents enjoy a hassle-free dining experience that caters to their nutritional needs and preferences. Respite care is also provided for those needing short-term stays. The community is ideal for those needing top-notch care to reach beyond their potential, especially with its top-notch services and state-of-the-art amenities.

Facility Direct Line (812) 254-7159

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 10m per day

vs avg

4 of 6 metrics below state avg

Standout metric Weekend RN is +95% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 1m per day	▲ 52% State avg: 40m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	26m per day	▼ 44% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 57m per day	▼ 14% State avg: 2h 16m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 55m per day	▼ 10% State avg: 3h 14m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	2m per day	▼ 42% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	53m per day	▲ 95% State avg: 27m per day · National avg: 29m per day

Capacity and availability

181 days

48-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 57 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

75%

Higher than the Indiana average: 68.1%

Occupied beds

36 / 48

Average occupied beds in Indiana homes 70 beds

Facility TypeNursing Home / Skilled Nursing Facility / Nursing Facility Distinct Part

StatusActive

IssuanceAugust 1, 2024

ExpirationJuly 31, 2026 Expires in 21 days

License Number24-000303-1

Hillside Manor Nursing Home is legally operated by Major Hospital, and administered by Julie Chapman.

Profit StatusNonprofit

Medicare (SNF)

3 units

SNF/NF (Combined)

45 units

Total beds

48 units

Staffing

Key information about the people who lead and staff this community.

Director of NursingLisa Alley

ContactJulie Helm-Chapman, Manager (per BBB, record updated Jun 2026)

Fax(812) 254-9778

Since 2022 · 4 years of data 49 deficiencies 6 complaints 21 inspections

Inspection Score

12 points below the Indiana average for assisted living residences (83/100)

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Indiana state average

Overall vs. IN average

Latest Inspection March 25, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	IN Average	vs. IN Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	49	36	This facility has 36% more total deficiencies than a typical Indiana assisted living residence (49 vs. IN avg 36).↑ 36% worse
Deficiencies per year Average deficiencies per year since 2022.	12.3	9	This facility has 37% more deficiencies per year than a typical Indiana assisted living residence (12.3 vs. IN avg 9).↑ 37% worse
Deficiencies per inspection Average deficiencies per inspection.	2.3	1.9	This facility has 21% more deficiencies per inspection than a typical Indiana assisted living residence (2.3 vs. IN avg 1.9).↑ 21% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	IN Average	vs. IN Avg
Total visits Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.	21	19	This facility has had 11% more total visits than the Indiana average (21 vs. IN avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↑ 11% more
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	10	7	This facility has 43% more inspections with deficiencies than a typical Indiana assisted living residence (10 vs. IN avg 7).↑ 43% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	48%	37%	This facility has 11 percentage points higher inspection deficiency rate than a typical Indiana assisted living residence (48% vs. IN avg 37%).↑ 11% worse
Inspections Routine, scheduled inspections conducted by state regulators.	15	13	This facility has 15% more inspections than a typical Indiana assisted living residence (15 vs. IN avg 13).↑ 15% worse

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	IN Average	vs. IN Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	6	5	This facility has 20% more total complaints than a typical Indiana assisted living residence (6 vs. IN avg 5).↑ 20% worse
Complaints per year Average complaints per year since 2022.	1.5	1.3	This facility has 15% more complaints per year than a typical Indiana assisted living residence (1.5 vs. IN avg 1.3).↑ 15% worse
Complaint visits On-site visits triggered by formal complaints. Formal complaints can result in multiple visits.	13	8	This facility has 63% more complaint visits than a typical Indiana assisted living residence (13 vs. IN avg 8).↑ 63% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on March 25, 2025 found no deficiencies related to the complaint investigated and confirmed compliance with regulations.
The September 4, 2024 survey cited 15 deficiencies including inaccurate MDS assessments, incomplete care plans, unsafe medication storage, infection control failures, and environmental safety issues.
Life Safety Code deficiencies found on September 17, 2024 involved emergency lighting and generator panel malfunctions but were corrected by the November 8, 2024 follow-up inspection.

Show Inspection Reports

Inspections since 2022

Total health inspections 3

State average N/A

Last Health inspection on Apr 2024

Total health citations

State average N/A

Citations per inspection

3.33

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

9 of 10 citations resulted from standard inspections; and 1 of 10 resulted from complaint investigations.

Breakdown of citation severity (last 4 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

9 moderate citations State average: N/A

1 minor citation State average: N/A

Citations history (last 4 years)

Environmental moderate citation Apr 19, 2024

Corrected

Quality of Care moderate citation Apr 19, 2024

Corrected

Quality of Care moderate citation Apr 19, 2024

Corrected

Care Planning moderate citation Apr 19, 2024

Corrected

Total staff 89

Employees 81

Contractors 8

Staff to resident ratio 1.93 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 29

Average shift 7.3 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 19,384

Nursing staff breakdown

9.3 hours

9.4 hours

7.1 hours

Contractor staffing

85 contractor hours this quarter

Occupational Therapy Assistant: 5 Respiratory Therapy Technician: 2 Medical Director: 1

Staff by category


Certified Nursing Assistant	28	0	28	7,622	92	100%	7.1
Registered Nurse	12	0	12	3,501	92	100%	9.3
Medication Aide/Technician	4	0	4	1,525	85	92%	7.1
Licensed Practical Nurse	4	0	4	1,368	86	93%	9.4
Clinical Nurse Specialist	6	0	6	796	59	64%	7.7
RN Director of Nursing	3	0	3	651	56	61%	8.2
Speech Language Pathologist	4	0	4	510	70	76%	7.3
Other Dietary Services Staff	2	0	2	509	71	77%	6.8
Administrator	1	0	1	496	62	67%	8
Mental Health Service Worker	1	0	1	479	62	67%	7.7
Dietitian	1	0	1	463	62	67%	7.5
Nurse Practitioner	2	0	2	439	59	64%	7.1
Physical Therapy Aide	3	0	3	261	57	62%	4.6
Physical Therapy Assistant	2	0	2	251	55	60%	4.5
Qualified Social Worker	2	0	2	204	26	28%	7.8
Respiratory Therapy Technician	4	2	6	183	43	47%	4.2
Occupational Therapy Aide	2	0	2	62	14	15%	4.1
Medical Director	0	1	1	42	34	37%	1.2
Occupational Therapy Assistant	0	5	5	25	33	36%	0.7

28 Certified Nursing Assistant

% of Days 100%

12 Registered Nurse

% of Days 100%

4 Medication Aide/Technician

% of Days 92%

4 Licensed Practical Nurse

% of Days 93%

6 Clinical Nurse Specialist

% of Days 64%

3 RN Director of Nursing

% of Days 61%

4 Speech Language Pathologist

% of Days 76%

2 Other Dietary Services Staff

% of Days 77%

1 Administrator

% of Days 67%

1 Mental Health Service Worker

% of Days 67%

1 Dietitian

% of Days 67%

2 Nurse Practitioner

% of Days 64%

3 Physical Therapy Aide

% of Days 62%

2 Physical Therapy Assistant

% of Days 60%

2 Qualified Social Worker

% of Days 28%

6 Respiratory Therapy Technician

% of Days 47%

2 Occupational Therapy Aide

% of Days 15%

1 Medical Director

% of Days 37%

5 Occupational Therapy Assistant

% of Days 36%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 6.0

26% better than State average

State average: 8.0

Functional decline score 12.5

27% better than State average

State average: 17.1

Long-stay resident measures

Above average

Need for Help with Daily Activities Increased 7.3%

39% better than State average

State average: 12.0%

Walking Ability Worsened 6.9%

52% better than State average

State average: 14.4%

Low Risk Residents with Bowel/Bladder Incontinence 23.4%

5% better than State average

State average: 24.6%

Falls with Major Injury 5.6%

46% worse than State average

State average: 3.9%

High Risk Residents with Pressure Ulcers 5.4%

23% worse than State average

State average: 4.4%

Urinary Tract Infection 2.3%

89% worse than State average

State average: 1.2%

Lost Too Much Weight 4.6%

19% better than State average

State average: 5.7%

Depressive Symptoms 13.3%

45% better than State average

State average: 24.1%

Antipsychotic Use 5.3%

57% better than State average

State average: 12.4%

Pneumococcal Vaccine 99.4%

6% better than State average

State average: 93.7%

Influenza Vaccine 100.0%

5% better than State average

State average: 95.4%

Short-stay resident measures

Pneumococcal Vaccine 98.1%

20% better than State average

State average: 81.7%

Antipsychotic medication increase 1.1%

18% better than State average

State average: 1.4%

Influenza Vaccine 100.0%

27% better than State average

State average: 79.0%

Breakdown by payment type

Medicare

39% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

28% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

33% of new residents, often for long-term daily care.

Typical stay 1 years

Total residents 46

Medicare

8.7% of residents

Medicaid

78.3% of residents

Private pay or other

13% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hillside Manor Nursing Home from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 72.8% ↑ 1.0pp vs 2022

Net Patient Income -$962.8K ↓ ~$195.6K vs 2022

Payroll Costs $3.4M ↑ ~$290.4K vs 2022

Operating Margin -18.1% ↓ 2.6pp vs 2022

Metric	2011	2013	2014	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	80.4%	76.6%	86.2%	91.2%	81.3%	85.3%	85.8%	74.1%	54.8%	71.8%	72.8%
Beds	78	78	62	62	62	62	62	62	62	62	62
Net Income	$54,830	$707,091	$727,414	-$408,716	-$870,663	-$659,755	-$823,989	-$925,457	-$1,707,352	-$759,007	-$433,074
Gross Revenue	$6,864,815	$8,086,237	$7,189,777	$7,911,064	$6,749,782	$5,249,567	$5,346,221	$4,521,709	$3,359,867	$4,290,689	$4,600,654
Operating Expenses	$5,148,820	$5,387,772	$4,907,451	$5,348,744	$5,410,204	$5,630,814	$5,771,380	$5,878,355	$5,445,639	$5,696,376	$6,271,337
Net Patient Income	$93,304	$718,300	$766,339	-$415,213	-$872,312	-$664,768	-$828,520	-$1,349,726	-$1,716,251	-$767,215	-$962,812
Net Patient Revenue	$5,242,124	$6,106,072	$5,673,790	$4,933,531	$4,537,892	$4,966,046	$4,942,860	$4,528,629	$3,729,388	$4,929,161	$5,308,525
Payroll Costs	$2,082,986	$2,017,476	$2,044,873	$2,744,486	$2,773,527	$2,890,116	$3,125,942	$3,134,796	$2,690,182	$3,122,941	$3,413,305
Operating Margin %	1.8%	11.8%	13.5%	-8.4%	-19.2%	-13.4%	-16.8%	-29.8%	-46.0%	-15.6%	-18.1%
Medicare %	14.4%	17.6%	12.2%	10.3%	8.1%	9.4%	6.1%	5.5%	10.9%	10.2%	6.5%
Medicaid %	0.0%	0.0%	0.0%	66.1%	71.9%	68.9%	74.1%	74.8%	77.1%	62.7%	69.5%
Private %	85.6%	82.4%	87.8%	23.6%	20.0%	21.7%	19.8%	19.7%	12.1%	27.1%	24.0%
Net Patient Revenue/Day	$229	$280	$273	$238	$247	$257	$255	$269	$301	$303	$322
Cost/Day	$225	$247	$236	$258	$294	$292	$297	$349	$439	$350	$381
Avg Length of Stay	133.1 days	136.3 days	164.8 days	183.1 days	242.1 days	133.1 days	139.7 days	182.9 days	182.2 days	125.0 days	181.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$5.3M

Net patient income

-$962.8K

Nonprofit Nonprofit Corporation

Net patient revenue

$5.3M

Net patient income

-$962.8K

Other income

$529.7K

Payroll costs

$3.4M 64.3% of net patient revenue

Other operating costs

$2.9M

Total costs

$6.3M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

New residents most often arrive under Medicare (39% of admissions), and a typical Medicare stay runs around 1 months.

Coverage residents most often arrive under.

Medicare 39%

Private pay 28%

Medicaid 33%

Coverage residents most often leave under.

Medicare 26%

Private pay 30%

Medicaid 44%

1.1 miles from city center Estimated distance in miles from Washington's city center to Hillside Manor Nursing Home's address, calculated via Google Maps.

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The information below is reported by the Indiana Department of Health, Division of Long Term Care.


The Barrington of Carmel	NH AL IL MC SNF	Carmel	-	154	A+	39	Studio / 1 Bed / 2 Bed
Westminster Village Muncie	NH AL IL SNF	Muncie	-	303	A+	6	Studio / 1 Bed / 2 Bed
Greenwood Village South	NH AL IL MC SNF	Greenwood	-	207	A+	50	Apartment / Cottage
Christian Care Retirement Community	NH AL IL MC SNF	Bluffton (Toll Gate Heights)	-	145	-	4	1 Bed / 2 Bed / 3 Bed
Hillside Manor Nursing Home	NH	Washington	-	48	-	57	-

Nursing Home Explorer

Who is the Director of Nursing at Hillside Manor Nursing Home?

Lisa Alley is the Director of Nursing at Hillside Manor Nursing Home.

Who is the owner of Hillside Manor Nursing Home?

Hillside Manor Nursing Home is legally operated by Major Hospital, and administered by Julie Chapman.

Is Hillside Manor Nursing Home in a walkable area?

Hillside Manor Nursing Home has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Hillside Manor Nursing Home?

According to IN state health department records, Hillside Manor Nursing Home's license number is 24-000303-1.

When does Hillside Manor Nursing Home's license expire?

According to IN state health department records, Hillside Manor Nursing Home's license expires on July 31, 2026.

What is the occupancy rate at Hillside Manor Nursing Home?

Hillside Manor Nursing Home's occupancy is 75%.

Does Hillside Manor Nursing Home operate as a for-profit or non-profit?

Hillside Manor Nursing Home is registered as a non-profit in IN.

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Hillside Manor Nursing Home

Overview of Hillside Manor Nursing Home

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Staffing

Leadership

Contact Information

Contact Hillside Manor Nursing Home

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

28 Certified Nursing Assistant

12 Registered Nurse

4 Medication Aide/Technician

4 Licensed Practical Nurse

6 Clinical Nurse Specialist

3 RN Director of Nursing

4 Speech Language Pathologist

2 Other Dietary Services Staff

1 Administrator

1 Mental Health Service Worker

1 Dietitian

2 Nurse Practitioner

3 Physical Therapy Aide

2 Physical Therapy Assistant

2 Qualified Social Worker

6 Respiratory Therapy Technician

2 Occupational Therapy Aide

1 Medical Director

5 Occupational Therapy Assistant

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Nurse Aide Training

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Hillside Manor Nursing Home

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