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Kentmere Rehabilitation and Healthcare Center
Nursing Home, Assisted Living, Memory Care, Residential Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Senior resident participating in a therapy session A resident and caregiver engaging in conversation Occupational therapy session with a resident

Kentmere Rehabilitation and Healthcare Center

Nursing Home, Assisted Living, Memory Care, Residential Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1900 Lovering Avenue, Wilmington, DE 19806 View map Calculator: See prices in your area
Kentmere Rehabilitation and Healthcare Center accepts Medicaid, Medicare, and private pay.
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Kentmere Rehabilitation and Healthcare Center accepts Medicaid, Medicare, and private pay.

Overview of Kentmere Rehabilitation and Healthcare Center

Kentmere Rehabilitation and Healthcare Center is a 104-bed nursing home on Lovering Avenue in Wilmington, Delaware. The building usually operates at around 90 percent occupancy, with residents staying for an average of 177 days. This timeline shows that the floor team splits its time between short-term post-hospital therapy and long-term medical placement. For billing, families can coordinate payments through traditional Medicare, state Medicaid, or private accounts.

The surrounding neighborhood is highly walkable, allowing visitors to easily run errands or get around on foot. Inside the facility, residents get about 4 hours and 17 minutes of direct nursing attention every day. A full-time doctor is on staff, and a 24-hour crew of RNs, LPNs, and aides manages the care plans. Daily life includes restaurant-style dining, a therapy gym, private or semi-private rooms, and a hair salon. The activity calendar features art classes, happy hours, and scheduled transport for medical appointments and group outings.

State regulatory records show no active health or safety citations for the facility, resulting in a current inspection deficiency rate of zero. Interested individuals can call the main intake office to check on current bed availability, ask about the scheduling for therapy sessions, or book a time to come tour the building.

Facility Direct Line (302) 652-3311
Facility Direct Line (302) 652-3311

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 8.5% Below DE avg. ▼ 8.5% Below DE avg.DE average: 3.3Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 8.4% Above DE avg. ▲ 8.4% Above DE avg.DE average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
At DE avg. At DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 25.9% Below DE avg. ▼ 25.9% Below DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Delaware averages

Rank #6 / 38Nurse hours — State benchmarkedThis home is ranked 6th out of 38 homes we track in Delaware for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Delaware average, with a ranking across 38 Delaware facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 6th out of 38 homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

5h 9m

11% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
1h 2m
Avg State avg: 1h 2m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 2m
Avg State avg: 1h 1m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
3h 5m
+25% State avg: 2h 28m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
4h 47m
+19% State avg: 4h 2m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
4m
−54% State avg: 9m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
42m
−3% State avg: 43m per day · National avg: 29m per day

2 of 6 metrics below state avg

Standout metric: Nurse Aide is +25% above Delaware average

Capacity and availability

Residents per day
94
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
177 days
Bed community size
104-bed community Rank #32 / 71Bed count — State benchmarkedThis home is ranked 32nd out of 71 homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 76 / 100 Rank #13 / 99Walk Score — State benchmarkedThis home is ranked 13th out of 99 homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
90%
Rank #14 / 34Occupancy rate — State benchmarkedThis home is ranked 14th out of 34 homes we track in Delaware for occupancy. Shows this facility's occupancy rate versus the Delaware average, with its Statewide rank out of 34. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Delaware average: 80.7%
Occupied beds
94 / 104
Average occupied beds in Delaware homes 86 beds

License Details

Facility TypeNursing Home
StatusActive
IssuanceOctober 1, 2025
License Number1083
CMS Certification Number085001

Ownership & Operating Entity

Kentmere Rehabilitation and Healthcare Center is administered by Brittany Brown- Ed.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingDebora Marrero Shackelford

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

2 services
Doctor on Staff
24-Hour Staffing

Contact Information

Email brittanybrown@kentmerenursing.com

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Salon
Transportation
Courtyard
Fitness Center
Dining
Activitieshappy hours, art classes, outings
Religious Services
Touring HoursMonday – Friday: 8:00 A.M. – 6:00 P.M.

Contact Kentmere Rehabilitation and Healthcare Center

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

Since 2020 · 6 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 149 deficiencies 9 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Delaware state average
Overall vs. DE average 2 Worse Metrics worse than Delaware average:
• Total deficiencies (57% above)
• Deficiencies per inspection (52% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityDE Averagevs. DE Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 14995 This facility has 57% more total deficiencies than a typical Delaware nursing home (149 vs. DE avg 95).↑ 57% worse
Deficiencies per inspection Info Average deficiencies per inspection. 16.610.95 This facility has 52% more deficiencies per inspection than a typical Delaware nursing home (16.6 vs. DE avg 10.95).↑ 52% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityDE Averagevs. DE Avg
Total inspections Info Combined count of all inspections conducted at this facility. 99 This facility has total inspections in line with the Delaware average (9 vs. DE avg 9).— At avg
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2021 · 5 years of data
Total health inspections 3

Delaware average 4.4

Last Health inspection on Nov 2024

Total health citations
40 Rank #21 / 36Health citations — State benchmarkedThis home is ranked 21st out of 36 homes we track in Delaware for health citations. Shows this facility's total health deficiency citations benchmarked to the Delaware State average, with a ranking across all 36 DE facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Delaware average 38.9

Citations per inspection
13.33 Rank #30 / 36Citations per inspection — State benchmarkedThis home is ranked 30th out of 36 homes we track in Delaware for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Delaware mean across 36 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Delaware average 8.72

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

35 of 40 citations resulted from standard inspections; and 5 of 40 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 5 years)
Critical health citations
1
11% worse than Delaware average

Delaware average: 0.9

Serious health citations
0
100% better than Delaware average

Delaware average: 1.2

1 critical citation Delaware average: 0.9
0 serious citations Delaware average: 1.2
39 moderate citations Delaware average: 35.7
0 minor citations Delaware average: 1
Citations history (last 5 years)
Abuse/Neglect moderate citation Nov 22, 2024
Corrected
Abuse/Neglect moderate citation Nov 22, 2024
Corrected
Abuse/Neglect moderate citation Nov 22, 2024
Corrected
Environmental moderate citation Nov 22, 2024
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 145
Employees 121
Contractors 24
Staff to resident ratio 1.54 : 1
5% fewer staff per resident than Delaware average
Delaware average ratio: 1.63 : 1 Delaware average ratio: 1.63 : 1See full Delaware ranking
Avg staff/day 64
Average shift 7.6 hours
0% compared with Delaware average
Delaware average: 7.6 hours Delaware average shift: 7.6 hoursSee full Delaware ranking
Total staff hours (quarter) 45,016

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 20 RN Staff are full-time employees. No contractors work on this role. 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 26 LPN Staff are full-time employees. No contractors work on this role. 26
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 57 CNA Staff are full-time employees. No contractors work on this role. 57
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

5.9%

2,672 contractor hours this quarter

Respiratory Therapy Technician: 5 Occupational Therapy Assistant: 4 Physical Therapy Aide: 4 Speech Language Pathologist: 4 Physical Therapy Assistant: 3 Qualified Social Worker: 2 Administrator: 1 Medical Director: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant5705722,99292100%7.8
Licensed Practical Nurse260267,80592100%8.4
Registered Nurse200205,40292100%7.6
Clinical Nurse Specialist8082,3597076%7.9
Other Dietary Services Staff5051,80992100%7.9
Physical Therapy Aide0447306672%6.5
Respiratory Therapy Technician0555896874%5
Speech Language Pathologist0445577278%6.1
Occupational Therapy Aide1015126470%8
Dietitian1015126470%8
Administrator1124565762%8
Physical Therapy Assistant0334296065%6.9
Nurse Practitioner1014245358%8
Qualified Social Worker0222065863%3.6
Mental Health Service Worker1011441820%8
Occupational Therapy Assistant044463538%1.3
Medical Director011425964%0.7
57 Certified Nursing Assistant
% of Days 100%
26 Licensed Practical Nurse
% of Days 100%
20 Registered Nurse
% of Days 100%
8 Clinical Nurse Specialist
% of Days 76%
View All Staffing Data in Wilmington

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 11.1
16% worse than Delaware average

Delaware average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 22.2
17% worse than Delaware average

Delaware average: 19.0

Long-stay resident measures
Average Delaware avg: 3.8 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 19.4%
25% worse than Delaware average

Delaware average: 15.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 21.8%
10% worse than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 25.5%
16% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.6%
56% worse than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.1%
52% better than Delaware average

Delaware average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 3.8%
78% worse than Delaware average

Delaware average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 7.7%
34% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.3%
95% better than Delaware average

Delaware average: 6.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 6.0%
46% better than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 90.5%
5% worse than Delaware average

Delaware average: 95.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 95.6%
In line with Delaware average

Delaware average: 97.4%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.32
27% worse than Delaware average

Delaware average: 1.83

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.04
24% better than Delaware average

Delaware average: 1.37

Short-stay resident measures
Above average Delaware avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 78.4%
In line with Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.8%
13% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 84.6%
In line with Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 17.6%
18% better than Delaware average

Delaware average: 21.5%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 7.9%
29% better than Delaware average

Delaware average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 3.8%
390% worse than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 63.8%
19% better than Delaware average

Delaware average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 56.5%
12% better than Delaware average

Delaware average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

68% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

21% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

11% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 94
Medicare
8
8.5% of residents
Medicaid
65
69.1% of residents
Private pay or other
21
22.3% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Nonprofit
Other Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.1M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.1M
Nonprofit Other Nonprofit
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.1M Rank #27 / 31Net patient revenue — State benchmarkedThis home is ranked 27th out of 31 homes we track in Delaware. Shows this facility's net patient revenue compared to the Delaware average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.1M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$6.3M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #22 / 31Payroll costs — State benchmarkedThis home is ranked 22nd out of 31 homes we track in Delaware. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Delaware average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$7.0M 57.9% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #6 / 31Payroll % of net patient revenue — State benchmarkedThis home is ranked 6th out of 31 homes we track in Delaware. Shows payroll as a percentage of net patient revenue versus the Delaware average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$6.2M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$13.2M
How we calculate these figures

This home is administered by Brittany Brown- Ed.

This home is owned by Kentmere Rehabilitation And Healthcare Center Inc

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 85001

Show certification details

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (68% of admissions), and a typical Medicare stay runs around 30 days.

Admissions
176 total

Coverage residents most often arrive under.

Medicare 68%
Private pay 21%
Medicaid 11%
Discharges
190 total

Coverage residents most often leave under.

Medicare 33%
Private pay 25%
Medicaid 42%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Kentmere Rehabilitation and Healthcare Center

Address 1.7 miles from city center Info Estimated distance in miles from Wilmington's city center to Kentmere Rehabilitation and Healthcare Center's address, calculated via Google Maps.

Calculate Travel Distance to Kentmere Rehabilitation and Healthcare Center

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Address

Compare Nursing Homes around Wilmington

Info below is compiled from CMS reports & the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Delaware average is: 49.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Oakbridge Terrace at Country House ★ ★ ★ ★ ★
NH
AL
MC
RC
SNF
Wilmington
40
Facility 40
DE AVG 101
Rank #66 / 71
--
4.37
Facility 4.37
DE AVG 4.66
Rank #11 / 38
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +75%-6%
$0
Facility $0
DE AVG $96.1k
Rank #1 / 38
6
Facility 6
DE AVG 38.9
Rank #2 / 36
2.0
Facility 2.0
DE AVG 8.7
Rank #1 / 36
-5-
3
Facility 3
DE AVG 43
Rank #98 / 99
-
$22.2MFiscal year ending 12/2023
Facility $22.2MFiscal year ending 12/2023
DE AVG $16.2M
Rank #3 / 31
$9.2MFiscal year ending 12/2023
Facility $9.2MFiscal year ending 12/2023
DE AVG $7.7M
Rank #6 / 31
41.4%Fiscal year ending 12/2023
Facility 41.4%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #22 / 31
85003
Cardia Healthcare Silverside ★ ★ ★ ★ ☆
NH
HOS
MC
PC
SNF
Wilmington
128
Facility 128
DE AVG 101
Rank #21 / 71
86.7%
Facility 86.7%
DE AVG 81.6%
Rank #20 / 34
+6%
4.30
Facility 4.30
DE AVG 4.66
Rank #15 / 38
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ -32%-8%
$10.6k
Facility $10.6k
DE AVG $96.1k
Rank #12 / 38
22
Facility 22
DE AVG 38.9
Rank #10 / 36
5.5
Facility 5.5
DE AVG 8.7
Rank #7 / 36
1111-
29
Facility 29
DE AVG 43
Rank #69 / 99
-
$20.1MFiscal year ending 12/2023
Facility $20.1MFiscal year ending 12/2023
DE AVG $16.2M
Rank #7 / 31
$9.1MFiscal year ending 12/2023
Facility $9.1MFiscal year ending 12/2023
DE AVG $7.7M
Rank #8 / 31
45.1%Fiscal year ending 12/2023
Facility 45.1%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #19 / 31
85056
Shipley Living ★ ★ ★ ★ ☆
NH
AL
IL
RC
SNF
Wilmington
17
Facility 17
DE AVG 101
Rank #70 / 71
--
4.18
Facility 4.18
DE AVG 4.66
Rank #17 / 38
 ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -11%-10%
$32.4k
Facility $32.4k
DE AVG $96.1k
Rank #22 / 38
60
Facility 60
DE AVG 38.9
Rank #30 / 36
10.0
Facility 10.0
DE AVG 8.7
Rank #23 / 36
265-
13
Facility 13
DE AVG 43
Rank #87 / 99
Timothy Ballas
$9.5MFiscal year ending 12/2023
Facility $9.5MFiscal year ending 12/2023
DE AVG $16.2M
Rank #30 / 31
$5.4MFiscal year ending 12/2023
Facility $5.4MFiscal year ending 12/2023
DE AVG $7.7M
Rank #28 / 31
56.7%Fiscal year ending 12/2023
Facility 56.7%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #7 / 31
85031
Complete Care at Hillside LLC ★ ★ ★ ★ ☆
NH
HOS
PC
RC
SNF
Wilmington
106
Facility 106
DE AVG 101
Rank #31 / 71
90.6%
Facility 90.6%
DE AVG 81.6%
Rank #11 / 34
+11%
3.90
Facility 3.90
DE AVG 4.66
Rank #27 / 38
 ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -12%-16%
$0
Facility $0
DE AVG $96.1k
Rank #1 / 38
31
Facility 31
DE AVG 38.9
Rank #15 / 36
7.8
Facility 7.8
DE AVG 8.7
Rank #16 / 36
-96-
52
Facility 52
DE AVG 43
Rank #30 / 99
Pc De Opcos LLC
$12.5MFiscal year ending 06/2024
Facility $12.5MFiscal year ending 06/2024
DE AVG $16.2M
Rank #25 / 31
$4.6MFiscal year ending 06/2024
Facility $4.6MFiscal year ending 06/2024
DE AVG $7.7M
Rank #30 / 31
37.1%Fiscal year ending 06/2024
Facility 37.1%Fiscal year ending 06/2024
DE AVG 49.2%
Rank #28 / 31
85013
Kentmere Rehabilitation and Healthcare Center ★ ★ ★ ☆ ☆
NH
AL
MC
RESC
SNF
Wilmington (Highlands)
104
Facility 104
DE AVG 101
Rank #32 / 71
90.4%
Facility 90.4%
DE AVG 81.6%
Rank #14 / 34
+11%
5.15
Facility 5.15
DE AVG 4.66
Rank #6 / 38
 ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ☆ ☆ +9%+11%
$8.3k
Facility $8.3k
DE AVG $96.1k
Rank #11 / 38
40
Facility 40
DE AVG 38.9
Rank #21 / 36
13.3
Facility 13.3
DE AVG 8.7
Rank #30 / 36
194-
76
Facility 76
DE AVG 43
Rank #13 / 99
Kentmere Rehabilitation And Healthcare Center Inc
$12.1MFiscal year ending 06/2024
Facility $12.1MFiscal year ending 06/2024
DE AVG $16.2M
Rank #27 / 31
$7.0MFiscal year ending 06/2024
Facility $7.0MFiscal year ending 06/2024
DE AVG $7.7M
Rank #22 / 31
57.9%Fiscal year ending 06/2024
Facility 57.9%Fiscal year ending 06/2024
DE AVG 49.2%
Rank #6 / 31
85001
Nursing Home Explorer

Financial Assistance for
Nursing Home in Delaware

Kentmere Rehabilitation and Healthcare Center is located in Wilmington, Delaware.
Here are the financial assistance programs available to residents in Delaware.

Get Financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled
General Delaware resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Small state, faster processing in some areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+
General Delaware resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
DE

Limited slots; rural focus.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+
General Delaware resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Limited to specific areas (e.g., New Castle County); few providers.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled
General Delaware resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
Asset Limits $9,430 (individual), $14,130 (couple).
DE

Three tiers; broader limits than some states.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about Kentmere Rehabilitation and Healthcare Center

What neighborhood is Kentmere Rehabilitation and Healthcare Center in?

Kentmere Rehabilitation and Healthcare Center is in the Highlands neighborhood of Wilmington.

Who is the Director of Nursing at Kentmere Rehabilitation and Healthcare Center?

Debora Marrero Shackelford is the Director of Nursing at Kentmere Rehabilitation and Healthcare Center.

Is Kentmere Rehabilitation and Healthcare Center in a walkable area?

Kentmere Rehabilitation and Healthcare Center has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of Kentmere Rehabilitation and Healthcare Center?

According to DE state health department records, Kentmere Rehabilitation and Healthcare Center's license number is 1083.

What is the occupancy rate at Kentmere Rehabilitation and Healthcare Center?

Kentmere Rehabilitation and Healthcare Center's occupancy is 90%.

Are pets allowed at Kentmere Rehabilitation and Healthcare Center?

No, Kentmere Rehabilitation and Healthcare Center has a no-pet policy.

What is the best email address for Kentmere Rehabilitation and Healthcare Center?

The team at Kentmere Rehabilitation and Healthcare Center can be reached at BrittanyBrown@Kentmerenursing.com.

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