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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 15th out of 38 homes in Delaware. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 53m per day | ▼ 15% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 0m per day | ■ Avg State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ■ Avg State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 35m per day | ▼ 11% State avg: 4h 2m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 67% State avg: 9m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 41m per day | ▼ 5% State avg: 43m per day · National avg: 29m per day |
Higher than the Delaware average: 80.7%Kentmere Rehabilitation and Healthcare Center is administrated by Brittany Brown- Ed.
Key information about the people who lead and staff this community.
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 100 | 64 | This facility has 56% more total deficiencies than a typical Delaware nursing home (100 vs. DE avg 64).↑ 56% worse |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 16.7 | 10.7 | This facility has 56% more deficiencies per year than a typical Delaware nursing home (16.7 vs. DE avg 10.7).↑ 56% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on November 22, 2024, identified deficiencies related to residents’ rights, abuse and neglect, medication administration, care planning, pharmacy services, food safety, and equipment safety. Earlier inspections showed a pattern of issues including staffing shortages, failure to provide timely emergency care, infection control lapses, and deficiencies in resident care and documentation. Complaint investigations substantiated abuse, neglect, and misappropriation of property, with staff disciplinary actions noted, but no fines or license actions were listed in the available reports. Prior complaint investigations were mostly unsubstantiated or focused on infection control and staffing concerns. The facility’s deficiencies have persisted over time with no clear trend of improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsDelaware average 4.4
Last Health inspection on Nov 2024
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
35 of 40 citations resulted from standard inspections; and 5 of 40 came from combined inspections (standard and complaint).
11% worse than Delaware averageDelaware average: 0.9
100% better than Delaware averageDelaware average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% worse than Delaware average
0% compared with Delaware average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,672 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 57 | 0 | 57 | 22,992 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 26 | 0 | 26 | 7,805 | 92 | 100% | 8.4 |
| Registered Nurse | 20 | 0 | 20 | 5,402 | 92 | 100% | 7.6 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 2,359 | 70 | 76% | 7.9 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,809 | 92 | 100% | 7.9 |
| Physical Therapy Aide | 0 | 4 | 4 | 730 | 66 | 72% | 6.5 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 589 | 68 | 74% | 5 |
| Speech Language Pathologist | 0 | 4 | 4 | 557 | 72 | 78% | 6.1 |
| Occupational Therapy Aide | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Administrator | 1 | 1 | 2 | 456 | 57 | 62% | 8 |
| Physical Therapy Assistant | 0 | 3 | 3 | 429 | 60 | 65% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 206 | 58 | 63% | 3.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 144 | 18 | 20% | 8 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 46 | 35 | 38% | 1.3 |
| Medical Director | 0 | 1 | 1 | 42 | 59 | 64% | 0.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.1
16% worse than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.2
17% worse than Delaware averageDelaware average: 19.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
25% worse than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
21.8%
10% worse than Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.5%
16% worse than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.6%
56% worse than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
2.1%
52% better than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
3.8%
78% worse than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
7.7%
34% worse than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
0.3%
95% better than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
6.0%
46% better than Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
5% worse than Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.6%
In line with Delaware averageDelaware average: 97.4%
Number of hospitalizations per 1,000 long-stay resident days.
2.32
27% worse than Delaware averageDelaware average: 1.83
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.04
24% better than Delaware averageDelaware average: 1.37
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.4%
In line with Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.8%
13% better than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
84.6%
In line with Delaware averageDelaware average: 83.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.6%
18% better than Delaware averageDelaware average: 21.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.9%
29% better than Delaware averageDelaware average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
3.8%
390% worse than Delaware averageDelaware average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.8%
19% better than Delaware averageDelaware average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.5%
12% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
68% of new residents, usually for short-term rehab.
21% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
94Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Kentmere Rehabilitation and Healthcare Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #27 / 35Payroll — State benchmarkedThis home is ranked 27th out of 35 homes in Delaware. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
1.7 miles from city center
Estimated distance in miles from Wilmington's city center to Kentmere Rehabilitation and Healthcare Center's address, calculated via Google Maps.
Add your location
Kentmere Rehabilitation and Healthcare Center is located in Wilmington, Delaware.
Here are the financial assistance programs available to residents in Delaware.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| Cardia Healthcare Silverside |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Wilmington | 128 | 88.2% | +9% | 4.55 | -32% | -2% | $10.4k | 22 | 5.5 | 1 | 98 | 29 | - | $25.5M | $9.7M | 38% | 85056 | ||||
| Shipley Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Wilmington | 17 | 70.5% | -13% | 4.07 | -11% | -13% | $32.4k | 60 | 10.0 | 2 | 61 | 13 | Timothy Ballas | $13.5M | $7.6M | 56.4% | 85031 | ||||
| Parkview Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Wilmington (Wawaset Heights) | 150 | 81.5% | +1% | 3.83 | -21% | -18% | $38.3k | 21 | 7.0 | 1 | 136 | 77 | Master Delaware Snf Management, LP | $16.6M | $9.7M | 58.1% | 85002 | ||||
| Kentmere Rehabilitation and Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Wilmington (Highlands) | 104 | 88.3% | +9% | 4.28 | +9% | -8% | $0 | 40 | 13.3 | 1 | 94 | 76 | Kentmere Rehabilitation And Healthcare Center Inc | $22.2M | $7.6M | 34.1% | 85001 | ||||
| Kutz Senior Living Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Wilmington | 90 | 82.7% | +2% | 5.21 | -83% | +12% | $168.0k | 59 | 14.8 | 4 | 74 | 41 | David Bacher | $16.5M | $8.6M | 52.1% | 85043 |
Kentmere Rehabilitation and Healthcare Center is in the Highlands neighborhood of Wilmington.
Debora Marrero Shackelford is the Director of Nursing at Kentmere Rehabilitation and Healthcare Center.
Kentmere Rehabilitation and Healthcare Center has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to DE state health department records, Kentmere Rehabilitation and Healthcare Center's license number is 1083.
Kentmere Rehabilitation and Healthcare Center's occupancy is 90%.
The team at Kentmere Rehabilitation and Healthcare Center can be reached at [email protected].
Brittany Brown- ED is the administrator of Kentmere Rehabilitation and Healthcare Center.
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