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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 32nd out of 38 homes in Delaware. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 46m per day | ▼ 26% State avg: 1h 2m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 2m per day | ■ Avg State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 20m per day | ▼ 5% State avg: 2h 28m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 35m per day | ▼ 11% State avg: 4h 2m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 56% State avg: 9m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 35m per day | ▼ 19% State avg: 43m per day · National avg: 29m per day |
Higher than the Delaware average: 80.7%Complete Care at Hillside LLC is administrated by Ruth Graziano.
Key information about the people who lead and staff this community.
In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | DE Average | vs. DE Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 65 | 64 | This facility has 2% more total deficiencies than a typical Delaware nursing home (65 vs. DE avg 64).↑ 2% worse |
|
Deficiencies per year
Average deficiencies per year since 2012.
| 4.6 | 4.6 | This facility has deficiencies per year in line with the Delaware average (4.6 vs. DE avg 4.6).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on February 6, 2025, identified multiple deficiencies across several areas including medication self-administration, call light accessibility, abuse investigation, care planning, staffing, pressure ulcer prevention, respiratory care, psychotropic drug use, infection control, immunizations, and resident call system functionality. Earlier inspections also noted deficiencies related to care planning, infection control, respiratory care, staffing, food safety, and abuse reporting, with substantiated complaints regarding abuse investigations and infection control. The main themes of deficiencies have consistently involved resident care planning, infection prevention, medication management, and staff qualifications. Complaint investigations were substantiated in several surveys, particularly concerning abuse investigations and infection control practices. The inspection history shows ongoing challenges with compliance in multiple care and safety areas, with no clear improvement trend over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsDelaware average 4.4
Last Health inspection on Feb 2025
Delaware average 38.9
Delaware average 8.72
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 31 citations resulted from standard inspections; 3 of 31 resulted from complaint investigations; and 2 of 31 came from combined inspections (standard and complaint).
100% better than Delaware averageDelaware average: 0.9
100% better than Delaware averageDelaware average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
8% worse than Delaware average
0% compared with Delaware average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
7,078 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 54 | 17 | 71 | 20,831 | 92 | 100% | 7.9 |
| Licensed Practical Nurse | 20 | 11 | 31 | 9,482 | 92 | 100% | 8.3 |
| Registered Nurse | 10 | 6 | 16 | 3,375 | 92 | 100% | 7.6 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,450 | 64 | 70% | 8.2 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,042 | 65 | 71% | 7.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 608 | 68 | 74% | 7 |
| Physical Therapy Aide | 0 | 2 | 2 | 512 | 64 | 70% | 7.8 |
| Qualified Social Worker | 0 | 1 | 1 | 474 | 63 | 68% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 444 | 57 | 62% | 7.8 |
| Administrator | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 438 | 58 | 63% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 411 | 53 | 58% | 7.8 |
| RN Director of Nursing | 2 | 0 | 2 | 217 | 56 | 61% | 3.9 |
| Speech Language Pathologist | 0 | 2 | 2 | 79 | 21 | 23% | 3.6 |
| Dietitian | 1 | 0 | 1 | 63 | 8 | 9% | 7.8 |
| Other Social Services Staff | 1 | 0 | 1 | 52 | 7 | 8% | 7.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
59% better than Delaware averageDelaware average: 9.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.4
35% better than Delaware averageDelaware average: 19.0
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
2.5%
84% better than Delaware averageDelaware average: 15.4%
Percent of long-stay residents whose ability to move independently worsened
6.0%
70% better than Delaware averageDelaware average: 19.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
30% worse than Delaware averageDelaware average: 22.1%
Percent of long-stay residents experiencing one or more falls with major injury
1.9%
36% better than Delaware averageDelaware average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
2.4%
46% better than Delaware averageDelaware average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.3%
85% better than Delaware averageDelaware average: 2.1%
Percent of long-stay residents who lose too much weight
6.9%
20% worse than Delaware averageDelaware average: 5.8%
Percent of long-stay residents who have depressive symptoms
2.8%
54% better than Delaware averageDelaware average: 6.0%
Percent of long-stay residents who received an antipsychotic medication
13.9%
27% worse than Delaware averageDelaware average: 11.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
In line with Delaware averageDelaware average: 95.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Delaware averageDelaware average: 97.4%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
18% better than Delaware averageDelaware average: 82.1%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Delaware averageDelaware average: 0.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
20% better than Delaware averageDelaware average: 83.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.1%
12% worse than Delaware averageDelaware average: 21.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
11.5%
In line with Delaware averageDelaware average: 11.2%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Delaware averageDelaware average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
75.0%
40% better than Delaware averageDelaware average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
53.9%
7% better than Delaware averageDelaware average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
29% of new residents, usually for short-term rehab.
59% of new residents, often for short stays.
12% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
96Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Hillside LLC based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #35 / 35Payroll — State benchmarkedThis home is ranked 35th out of 35 homes in Delaware. Shows total annual staff payroll benchmarked to the Delaware average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
2.3 miles from city center
Estimated distance in miles from Wilmington's city center to Complete Care at Hillside LLC's address, calculated via Google Maps.
Add your location
Complete Care at Hillside LLC is located in Wilmington, Delaware.
Here are the financial assistance programs available to residents in Delaware.
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.
| Complete Care at Hillside LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Wilmington | 106 | 88.5% | +10% | 3.71 | -12% | -20% | $0 | 31 | 7.8 | - | 96 | 52 | Pc De Opcos LLC | $13.8M | $6.5M | 46.7% | 85013 | ||||
| Cardia Healthcare Silverside |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Wilmington | 128 | 88.2% | +9% | 4.55 | -32% | -2% | $10.4k | 22 | 5.5 | 1 | 98 | 29 | - | $25.5M | $9.7M | 38% | 85056 | ||||
| Shipley Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Wilmington | 17 | 70.5% | -13% | 4.07 | -11% | -13% | $32.4k | 60 | 10.0 | 2 | 61 | 13 | Timothy Ballas | $13.5M | $7.6M | 56.4% | 85031 | ||||
| Parkview Nursing and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Wilmington (Wawaset Heights) | 150 | 81.5% | +1% | 3.83 | -21% | -18% | $38.3k | 21 | 7.0 | 1 | 136 | 77 | Master Delaware Snf Management, LP | $16.6M | $9.7M | 58.1% | 85002 | ||||
| Kutz Senior Living Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Wilmington | 90 | 82.7% | +2% | 5.21 | -83% | +12% | $168.0k | 59 | 14.8 | 4 | 74 | 41 | David Bacher | $16.5M | $8.6M | 52.1% | 85043 |
Debra Baich- Pietlock is the Director of Nursing at Complete Care at Hillside LLC.
Complete Care at Hillside LLC has a walk score of 52. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to DE state health department records, Complete Care at Hillside LLC's license number is 1070.
Complete Care at Hillside LLC's occupancy is 91%.
The team at Complete Care at Hillside LLC can be reached at [email protected].
Ruth Graziano is the administrator of Complete Care at Hillside LLC.
Complete Care at Hillside LLC has 106 beds.
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