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Complete Care at Hillside LLC
Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Complete Care at Hillside LLC

Nursing Home, Hospice Care, Palliative Care, Respite Care & Skilled Nursing · Wilmington, DE
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
810 South Broom Street, Wilmington, DE 19805 View map Calculator: See prices in your area
Complete Care at Hillside LLC accepts Medicare, Medicaid, and private pay.
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Complete Care at Hillside LLC accepts Medicare, Medicaid, and private pay.

Overview of Complete Care at Hillside

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Opened in 2025 on South Broom Street, Complete Care at Hillside is one of the newer nursing homes in Wilmington, Delaware. The 106-bed facility is operated by Pc De Opcos LLC, with administrator Ruth Graziano and Director of Nursing Debra Baich-Pietlock leading the clinical team. It runs at about 91 percent occupancy, and residents stay for an average of 99 days, meaning the daily workload is balanced between short-term rehab and permanent residency. Families can clear their accounts using traditional Medicare, state Medicaid, or private pay.

The surrounding area is moderately walkable, scoring a 52 out of 100, so visitors can handle a few errands on foot without needing a car for everything. Inside the building, the floor staff provides an average of 3 hours and 43 minutes of direct nursing attention to each resident per day. This round-the-clock team handles physical therapy, temporary respite care, and targeted clinical programs for orthopedic recovery, cardiac management, and palliative support.

State regulatory inspectors oversee the facility through standard compliance reviews, and because it is a recently established property, its current lifetime citation rate stands at zero.

Prospective residents can get in touch with the main admissions desk to ask about the intake requirements for specialized cardiac care, check on bed openings, or set up a time to walk through the building.

Facility Direct Line (302) 652-1181
Facility Direct Line (302) 652-1181
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 22.0% Above DE avg. ▲ 22.0% Above DE avg.DE average: 3.3Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 8.4% Above DE avg. ▲ 8.4% Above DE avg.DE average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 25.4% Below DE avg. ▼ 25.4% Below DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 23.6% Above DE avg. ▲ 23.6% Above DE avg.DE average: 4.0Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Delaware averages

Rank #27 / 38Nurse hours — State benchmarkedThis home is ranked 27th out of 38 homes we track in Delaware for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Delaware average, with a ranking across 38 Delaware facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 27th out of 38 homes we track in Delaware for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

3h 54m

16% below state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
35m
−43% State avg: 1h 2m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 5m
+6% State avg: 1h 1m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
2h 14m
−10% State avg: 2h 28m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
3h 32m
−12% State avg: 4h 2m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
5m
−48% State avg: 9m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
28m
−34% State avg: 43m per day · National avg: 29m per day

5 of 6 metrics below state avg

Standout metric: LPN / LVN is +6% above Delaware average

Capacity and availability

Residents per day
96
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
99 days
Bed community size
106-bed community Rank #31 / 71Bed count — State benchmarkedThis home is ranked 31st out of 71 homes we track in Delaware for bed count. Shows this facility's certified or reported bed count compared to other Delaware facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
1 year in operation
A newer community that may feature more recent facilities and programs.
Walk Score
Walk Score: 52 / 100 Rank #30 / 99Walk Score — State benchmarkedThis home is ranked 30th out of 99 homes we track in Delaware for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Delaware facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
91%
Rank #11 / 34Occupancy rate — State benchmarkedThis home is ranked 11th out of 34 homes we track in Delaware for occupancy. Shows this facility's occupancy rate versus the Delaware average, with its Statewide rank out of 34. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Delaware average: 80.7%
Occupied beds
96 / 106
Average occupied beds in Delaware homes 86 beds

License Details

Facility TypeNursing Home
StatusActive
IssuanceJune 1, 2025
License Number1070
CMS Certification Number085013

Ownership & Operating Entity

Complete Care at Hillside LLC is administered by Ruth Graziano.

Staffing

Key information about the people who lead and staff this community.

Leadership

Director of NursingDebra Baich- Pietlock

Therapy & Rehabilitation

3 services
Rehabilitation Services
Respite Care
Short-Term Rehab

Staffing & Medical

1 service
24-Hour Staffing

Additional Services

1 service
Post-Acute Care

Contact Information

Email rgraziano@completecarehillside.com

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsWhat to Expect

Contact Complete Care at Hillside LLC

Inspection History

In Delaware, the Department of Health and Social Services, Division of Health Care Quality is responsible for the oversight, unannounced inspection, and licensing of all long-term care settings.

Since 2012 · 14 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 99 deficiencies 5 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2012 vs. Delaware state average
Overall vs. DE average 2 Worse Metrics worse than Delaware average:
• Total deficiencies (4% above)
• Deficiencies per inspection (87% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityDE Averagevs. DE Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 9995 This facility has 4% more total deficiencies than a typical Delaware nursing home (99 vs. DE avg 95).↑ 4% worse
Deficiencies per inspection Info Average deficiencies per inspection. 19.810.6 This facility has 87% more deficiencies per inspection than a typical Delaware nursing home (19.8 vs. DE avg 10.6).↑ 87% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityDE Averagevs. DE Avg
Total inspections Info Combined count of all inspections conducted at this facility. 59 This facility has had 44% fewer total inspections than the Delaware average (5 vs. DE avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 44% fewer
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2022 · 4 years of data
Total health inspections 4

Delaware average 4.4

Last Health inspection on Feb 2025

Total health citations
31 Rank #15 / 36Health citations — State benchmarkedThis home is ranked 15th out of 36 homes we track in Delaware for health citations. Shows this facility's total health deficiency citations benchmarked to the Delaware State average, with a ranking across all 36 DE facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Delaware average 38.9

Citations per inspection
7.75 Rank #16 / 36Citations per inspection — State benchmarkedThis home is ranked 16th out of 36 homes we track in Delaware for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Delaware mean across 36 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Delaware average 8.72

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

26 of 31 citations resulted from standard inspections; 3 of 31 resulted from complaint investigations; and 2 of 31 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than Delaware average

Delaware average: 0.9

Serious health citations
0
100% better than Delaware average

Delaware average: 1.2

0 critical citations Delaware average: 0.9
0 serious citations Delaware average: 1.2
29 moderate citations Delaware average: 35.7
2 minor citations Delaware average: 1
Citations history (last 4 years)
Abuse/Neglect moderate citation Feb 06, 2025
Corrected
Environmental moderate citation Feb 06, 2025
Corrected
Infection Control moderate citation Feb 06, 2025
Corrected
Infection Control moderate citation Feb 06, 2025
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 144
Employees 101
Contractors 43
Staff to resident ratio 1.50 : 1
8% fewer staff per resident than Delaware average
Delaware average ratio: 1.63 : 1 Delaware average ratio: 1.63 : 1See full Delaware ranking
Avg staff/day 56
Average shift 7.8 hours
0% compared with Delaware average
Delaware average: 7.6 hours Delaware average shift: 7.6 hoursSee full Delaware ranking
Total staff hours (quarter) 40,390

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 16 total: 10 full-time employees and 6 contractors. 16
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.6 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 31 total: 20 full-time employees and 11 contractors. 31
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.3 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 71 total: 54 full-time employees and 17 contractors. 71
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

17.5%

7,078 contractor hours this quarter

Certified Nursing Assistant: 17 Licensed Practical Nurse: 11 Registered Nurse: 6 Respiratory Therapy Technician: 2 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Speech Language Pathologist: 2 Qualified Social Worker: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant54177120,83192100%7.9
Licensed Practical Nurse2011319,48292100%8.3
Registered Nurse106163,37592100%7.6
Clinical Nurse Specialist6061,4506470%8.2
Mental Health Service Worker3031,0426571%7.9
Respiratory Therapy Technician0226086874%7
Physical Therapy Aide0225126470%7.8
Qualified Social Worker0114746368%7.5
Nurse Practitioner1014725964%8
Other Dietary Services Staff1014445762%7.8
Administrator1014405560%8
Physical Therapy Assistant0224385863%7.5
Dental Services Staff1014115358%7.8
RN Director of Nursing2022175661%3.9
Speech Language Pathologist022792123%3.6
Dietitian1016389%7.8
Other Social Services Staff1015278%7.4
71 Certified Nursing Assistant
% of Days 100%
31 Licensed Practical Nurse
% of Days 100%
16 Registered Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 70%
View All Staffing Data in Wilmington

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 3.9
59% better than Delaware average

Delaware average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 12.4
35% better than Delaware average

Delaware average: 19.0

Long-stay resident measures
Significantly above average Delaware avg: 3.8 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 2.5%
84% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 6.0%
70% better than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 28.6%
30% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.9%
36% better than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.4%
46% better than Delaware average

Delaware average: 4.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.3%
85% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.9%
20% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 2.8%
54% better than Delaware average

Delaware average: 6.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 13.9%
27% worse than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.2%
In line with Delaware average

Delaware average: 95.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Delaware average

Delaware average: 97.4%

Short-stay resident measures
Significantly above average Delaware avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 97.0%
18% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
20% better than Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.1%
12% worse than Delaware average

Delaware average: 21.5%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 11.5%
In line with Delaware average

Delaware average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 75.0%
40% better than Delaware average

Delaware average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 53.9%
7% better than Delaware average

Delaware average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

59% of new residents, often for short stays.

Typical stay 25 days

Medicaid

12% of new residents, often for long-term daily care.

Typical stay 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 96
Medicare
12
12.5% of residents
Medicaid
69
71.9% of residents
Private pay or other
15
15.6% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.5M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$663.5K
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$12.5M Rank #25 / 31Net patient revenue — State benchmarkedThis home is ranked 25th out of 31 homes we track in Delaware. Shows this facility's net patient revenue compared to the Delaware average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$663.5K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$653.9K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #30 / 31Payroll costs — State benchmarkedThis home is ranked 30th out of 31 homes we track in Delaware. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Delaware average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$4.6M 37.1% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #28 / 31Payroll % of net patient revenue — State benchmarkedThis home is ranked 28th out of 31 homes we track in Delaware. Shows payroll as a percentage of net patient revenue versus the Delaware average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Delaware that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$8.5M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$13.2M
How we calculate these figures

This home is administered by Ruth Graziano.

This home is owned by Pc De Opcos LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 85013

Show certification details

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 25 days.

Admissions
334 total

Coverage residents most often arrive under.

Medicare 29%
Private pay 59%
Medicaid 12%
Discharges
345 total

Coverage residents most often leave under.

Medicare 25%
Private pay 51%
Medicaid 24%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Complete Care at Hillside LLC

Address 2.3 miles from city center Info Estimated distance in miles from Wilmington's city center to Complete Care at Hillside LLC's address, calculated via Google Maps.

Calculate Travel Distance to Complete Care at Hillside LLC

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Compare Nursing Homes around Wilmington

Info below is compiled from CMS reports & the DE Dept. of Health & Social Services (DHSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Delaware average is: 49.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Oakbridge Terrace at Country House ★ ★ ★ ★ ★
NH
AL
MC
RC
SNF
Wilmington
40
Facility 40
DE AVG 101
Rank #66 / 71
--
4.37
Facility 4.37
DE AVG 4.66
Rank #11 / 38
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ +75%-6%
$0
Facility $0
DE AVG $96.1k
Rank #1 / 38
6
Facility 6
DE AVG 38.9
Rank #2 / 36
2.0
Facility 2.0
DE AVG 8.7
Rank #1 / 36
-5-
3
Facility 3
DE AVG 43
Rank #98 / 99
-
$22.2MFiscal year ending 12/2023
Facility $22.2MFiscal year ending 12/2023
DE AVG $16.2M
Rank #3 / 31
$9.2MFiscal year ending 12/2023
Facility $9.2MFiscal year ending 12/2023
DE AVG $7.7M
Rank #6 / 31
41.4%Fiscal year ending 12/2023
Facility 41.4%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #22 / 31
85003
Cardia Healthcare Silverside ★ ★ ★ ★ ☆
NH
HOS
MC
PC
SNF
Wilmington
128
Facility 128
DE AVG 101
Rank #21 / 71
86.7%
Facility 86.7%
DE AVG 81.6
Rank #20 / 34
+6%
4.30
Facility 4.30
DE AVG 4.66
Rank #15 / 38
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ -32%-8%
$10.6k
Facility $10.6k
DE AVG $96.1k
Rank #12 / 38
22
Facility 22
DE AVG 38.9
Rank #10 / 36
5.5
Facility 5.5
DE AVG 8.7
Rank #7 / 36
1111-
29
Facility 29
DE AVG 43
Rank #69 / 99
-
$20.1MFiscal year ending 12/2023
Facility $20.1MFiscal year ending 12/2023
DE AVG $16.2M
Rank #7 / 31
$9.1MFiscal year ending 12/2023
Facility $9.1MFiscal year ending 12/2023
DE AVG $7.7M
Rank #8 / 31
45.1%Fiscal year ending 12/2023
Facility 45.1%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #19 / 31
85056
Shipley Living ★ ★ ★ ★ ☆
NH
AL
IL
RC
SNF
Wilmington
17
Facility 17
DE AVG 101
Rank #70 / 71
--
4.18
Facility 4.18
DE AVG 4.66
Rank #17 / 38
 ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -11%-10%
$32.4k
Facility $32.4k
DE AVG $96.1k
Rank #22 / 38
60
Facility 60
DE AVG 38.9
Rank #30 / 36
10.0
Facility 10.0
DE AVG 8.7
Rank #23 / 36
265-
13
Facility 13
DE AVG 43
Rank #87 / 99
Timothy Ballas
$9.5MFiscal year ending 12/2023
Facility $9.5MFiscal year ending 12/2023
DE AVG $16.2M
Rank #30 / 31
$5.4MFiscal year ending 12/2023
Facility $5.4MFiscal year ending 12/2023
DE AVG $7.7M
Rank #28 / 31
56.7%Fiscal year ending 12/2023
Facility 56.7%Fiscal year ending 12/2023
DE AVG 49.2%
Rank #7 / 31
85031
Complete Care at Hillside LLC ★ ★ ★ ★ ☆
NH
HOS
PC
RC
SNF
Wilmington
106
Facility 106
DE AVG 101
Rank #31 / 71
90.6%
Facility 90.6%
DE AVG 81.6
Rank #11 / 34
+11%
3.90
Facility 3.90
DE AVG 4.66
Rank #27 / 38
 ★ ★ ★ ☆ ☆ ★ ★ ★ ☆ ☆ ★ ★ ★ ★ ★ -12%-16%
$0
Facility $0
DE AVG $96.1k
Rank #1 / 38
31
Facility 31
DE AVG 38.9
Rank #15 / 36
7.8
Facility 7.8
DE AVG 8.7
Rank #16 / 36
-96-
52
Facility 52
DE AVG 43
Rank #30 / 99
Pc De Opcos LLC
$12.5MFiscal year ending 06/2024
Facility $12.5MFiscal year ending 06/2024
DE AVG $16.2M
Rank #25 / 31
$4.6MFiscal year ending 06/2024
Facility $4.6MFiscal year ending 06/2024
DE AVG $7.7M
Rank #30 / 31
37.1%Fiscal year ending 06/2024
Facility 37.1%Fiscal year ending 06/2024
DE AVG 49.2%
Rank #28 / 31
85013
Parkview Nursing and Rehabilitation Center ★ ★ ★ ☆ ☆
NH
HOS
MC
PC
RC
SNF
Wilmington (Wawaset Heights)
150
Facility 150
DE AVG 101
Rank #9 / 71
90.5%
Facility 90.5%
DE AVG 81.6
Rank #12 / 34
+11%
4.11
Facility 4.11
DE AVG 4.66
Rank #23 / 38
 ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ -21%-12%
$38.3k
Facility $38.3k
DE AVG $96.1k
Rank #23 / 38
21
Facility 21
DE AVG 38.9
Rank #8 / 36
7.0
Facility 7.0
DE AVG 8.7
Rank #12 / 36
1136-
77
Facility 77
DE AVG 43
Rank #12 / 99
Master Delaware Snf Management, LP
$15.0MFiscal year ending 06/2024
Facility $15.0MFiscal year ending 06/2024
DE AVG $16.2M
Rank #16 / 31
$9.3MFiscal year ending 06/2024
Facility $9.3MFiscal year ending 06/2024
DE AVG $7.7M
Rank #5 / 31
61.9%Fiscal year ending 06/2024
Facility 61.9%Fiscal year ending 06/2024
DE AVG 49.2%
Rank #3 / 31
85002
Nursing Home Explorer

Financial Assistance for
Nursing Home in Delaware

Complete Care at Hillside LLC is located in Wilmington, Delaware.
Here are the financial assistance programs available to residents in Delaware.

Get Financial aid guidance

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled
General Delaware resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Small state, faster processing in some areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+
General Delaware resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
DE

Limited slots; rural focus.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+
General Delaware resident, nursing home-level care need, safe with PACE support.
Income Limits (2025) ~$2,829/month 300% FBR
Asset Limits $2,000 (individual), $3,000 (couple).
DE

Limited to specific areas (e.g., New Castle County); few providers.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled
General Delaware resident, enrolled in Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
Asset Limits $9,430 (individual), $14,130 (couple).
DE

Three tiers; broader limits than some states.

Benefits
Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Frequently Asked Questions about Complete Care at Hillside LLC

Who is the Director of Nursing at Complete Care at Hillside LLC?

Debra Baich- Pietlock is the Director of Nursing at Complete Care at Hillside LLC.

Is Complete Care at Hillside LLC in a walkable area?

Complete Care at Hillside LLC has a walk score of 52. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Complete Care at Hillside LLC?

According to DE state health department records, Complete Care at Hillside LLC's license number is 1070.

What is the occupancy rate at Complete Care at Hillside LLC?

Complete Care at Hillside LLC's occupancy is 91%.

How long has Complete Care at Hillside LLC been in business?

Complete Care at Hillside LLC has been operating for approximately 1 year, based on available licensing and registration records.

Are pets allowed at Complete Care at Hillside LLC?

No, Complete Care at Hillside LLC has a no-pet policy.

What is the best email address for Complete Care at Hillside LLC?

The team at Complete Care at Hillside LLC can be reached at RGraziano@CompletecareHillside.com.

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