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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
New Mark Operator LLC and administrator Devan Bestgen oversee the day-to-day operations at New Mark Rehab and Healthcare Center, located at 11221 North Nashua Drive in Kansas City, Missouri. The administrative desk processes accounts through traditional payment paths, working with private funds, Medicaid, and Medicare. Family members checking the local grid will find a highly pedestrian-friendly neighborhood scoring 94 out of 100 for walkability, which means you can complete simple errands or walk to nearby spots without needing a car.
Records show that the 199-bed facility stays around 81 percent full, with resident stays averaging about 131 days. This regular operating timeline points to a schedule that balances temporary post-hospital rehab tracks with extended residential care placements. To monitor active medical treatments, the 24-hour shift layout delivers an average of 3 hours and 8 minutes of total nursing care per resident each day, split up among registered nurses, licensed practical nurses, and nurse aides.
Regular review documents from the Department of Health and Senior Services note that inspectors have examined routine resident care protocols, staff supervision habits, and everyday safety operations, keeping the building’s overall citation rate above zero.
Prospective individuals can explore the physical therapy rooms, short-term recovery setups, and shared dining halls. The everyday program emphasizes structured meal choices alongside an open snack bar where residents and guests can grab a bite between breakfast, lunch, and dinner.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 220th out of 276 homes in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 19m per day | ▼ 34% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 45m per day | ▲ 9% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 14m per day | ▼ 5% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day | ■ Avg State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 28% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 15m per day | ▼ 25% State avg: 20m per day · National avg: 29m per day |
Higher than the Missouri average: 66.6%New Mark Rehab and Healthcare Center is legally operated by New Mark Operator Llc, and administrated by Devan Bestgen.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 117 | 35 | This facility has 234% more total deficiencies than a typical Missouri nursing home (117 vs. MO avg 35).↑ 234% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 14.6 | 4.4 | This facility has 232% more deficiencies per year than a typical Missouri nursing home (14.6 vs. MO avg 4.4).↑ 232% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4 | 5 | This facility has 20% fewer deficiencies per inspection than a typical Missouri nursing home (4 vs. MO avg 5).↓ 20% better |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 29 | 7 | This facility has 314% more total inspections than a typical Missouri nursing home (29 vs. MO avg 7).↑ 314% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Missouri average 6.6
Last Health inspection on Sep 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
34 of 42 citations resulted from standard inspections; 5 of 42 resulted from complaint investigations; and 3 of 42 came from combined inspections (standard and complaint).
100% better than Missouri averageMissouri average: 0.7
300% worse than Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
124% more staff per resident than Missouri average
10% better than Missouri average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
17 total: 14 full-time employees and 3 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursAssists with medical care and medications.
80 total: 21 full-time employees and 59 contractors.
80
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursHelps with daily care and mobility.
191 total: 64 full-time employees and 127 contractors.
191
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
8,938 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 64 | 127 | 191 | 22,151 | 92 | 100% | 9.2 |
| Licensed Practical Nurse | 21 | 59 | 80 | 10,338 | 92 | 100% | 9.7 |
| Medication Aide/Technician | 17 | 21 | 38 | 6,716 | 92 | 100% | 8.9 |
| Physical Therapist | 17 | 0 | 17 | 6,517 | 92 | 100% | 8 |
| Nurse Aide in Training | 11 | 0 | 11 | 3,493 | 90 | 98% | 11.3 |
| Registered Nurse | 14 | 3 | 17 | 2,941 | 92 | 100% | 9.9 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,559 | 92 | 100% | 7.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 1,143 | 80 | 87% | 8.7 |
| Physical Therapy Aide | 0 | 7 | 7 | 734 | 87 | 95% | 5.2 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 491 | 62 | 67% | 7.9 |
| Speech Language Pathologist | 0 | 6 | 6 | 490 | 66 | 72% | 5.3 |
| Nurse Practitioner | 1 | 0 | 1 | 400 | 50 | 54% | 8 |
| Mental Health Service Worker | 3 | 0 | 3 | 377 | 40 | 43% | 8.4 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 351 | 54 | 59% | 5.3 |
| Qualified Social Worker | 0 | 8 | 8 | 334 | 60 | 65% | 5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 291 | 51 | 55% | 5.6 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
89% lower than Missouri averageMissouri average: $73K
59% fewer fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Feb 13, 2024 · $8K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 13, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.8
35% worse than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
26% worse than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
22.0%
11% worse than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
32.4%
57% worse than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.2%
6% worse than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
8.2%
102% worse than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
3.1%
38% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
1.6%
41% better than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
8.4%
51% worse than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
15.7%
22% worse than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
19.0%
14% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.3%
6% better than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
In line with Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
1.36
35% better than Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.25
47% better than Missouri averageMissouri average: 2.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
52.4%
21% worse than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
42% worse than Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
45.9%
28% worse than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.8%
6% better than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
12.4%
7% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
5.3%
583% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
41.2%
23% worse than Missouri averageMissouri average: 53.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
12% of new residents, usually for short-term rehab.
49% of new residents, often for short stays.
39% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
104Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for New Mark Rehab and Healthcare Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #33 / 286Payroll — State benchmarkedThis home is ranked 33rd out of 286 homes in Missouri. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
134.4 miles from city center
Estimated distance in miles from Kansas City's city center to New Mark Rehab and Healthcare Center's address, calculated via Google Maps.
Add your location
New Mark Rehab and Healthcare Center is located in KANSAS CITY, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| The Bishop Spencer Place, Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 118
Facility
118
MO AVG
97
Rank
#145 / 454 | - | - | 5.47
Facility
5.47
MO AVG
3.74
Rank
#13 / 276 | -30% | +46% | $8.0k
Facility
$8.0k
MO AVG
$76.9k
Rank
#152 / 283 | 24
Facility
24
MO AVG
36.5
Rank
#100 / 281 | 3.4
Facility
3.4
MO AVG
5.7
Rank
#46 / 281 | 1 | 21 |
94
Facility
94
MO AVG
45
Rank
#5 / 563 | Saint Lukes Health System Inc | $15.4M
Facility
$15.4M
MO AVG
$8.4M
Rank
#34 / 286 | $8.6M
Facility
$8.6M
MO AVG
$3.3M
Rank
#15 / 286 | 55.8%
Facility
55.8%
MO AVG
45.6%
Rank
#129 / 286 | 265768 | ||||
| McCrite Plaza at Briarcliff Skilled Facility |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 220
Facility
220
MO AVG
97
Rank
#9 / 454 | - | - | 5.73
Facility
5.73
MO AVG
3.74
Rank
#11 / 276 | -23% | +53% | $0
Facility
$0
MO AVG
$76.9k
Rank
#189 / 283 | 34
Facility
34
MO AVG
36.5
Rank
#161 / 281 | 5.7
Facility
5.7
MO AVG
5.7
Rank
#169 / 281 | 1 | 45 |
94
Facility
94
MO AVG
45
Rank
#5 / 563 | Cassidy Mccrite | $8.2M
Facility
$8.2M
MO AVG
$8.4M
Rank
#100 / 286 | $5.7M
Facility
$5.7M
MO AVG
$3.3M
Rank
#64 / 286 | 69.9%
Facility
69.9%
MO AVG
45.6%
Rank
#34 / 286 | 265869 | ||||
| Ignite Medical Resort Kansas City LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City | 90
Facility
90
MO AVG
97
Rank
#227 / 454 | - | - | 2.95
Facility
2.95
MO AVG
3.74
Rank
#230 / 276 | +107% | -21% | $6.4k
Facility
$6.4k
MO AVG
$76.9k
Rank
#149 / 283 | 35
Facility
35
MO AVG
36.5
Rank
#169 / 281 | 5.8
Facility
5.8
MO AVG
5.7
Rank
#174 / 281 | 1 | 82 |
94
Facility
94
MO AVG
45
Rank
#5 / 563 | Hageman Investments LLC | $18.6M
Facility
$18.6M
MO AVG
$8.4M
Rank
#21 / 286 | $5.1M
Facility
$5.1M
MO AVG
$3.3M
Rank
#76 / 286 | 27.5%
Facility
27.5%
MO AVG
45.6%
Rank
#280 / 286 | 265872 | ||||
| The Summit |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 64
Facility
64
MO AVG
97
Rank
#333 / 454 |
85.9%
Facility
85.9%
MO AVG
66.6%
Rank
#72 / 428 | +29% | 2.94
Facility
2.94
MO AVG
3.74
Rank
#236 / 276 | -57% | -21% | $0
Facility
$0
MO AVG
$76.9k
Rank
#1 / 283 | 61
Facility
61
MO AVG
36.5
Rank
#249 / 281 | 12.2
Facility
12.2
MO AVG
5.7
Rank
#279 / 281 | - | 55 |
94
Facility
94
MO AVG
45
Rank
#5 / 563 | Gary Lee Marvine | $4.1M
Facility
$4.1M
MO AVG
$8.4M
Rank
#233 / 286 | $2.0M
Facility
$2.0M
MO AVG
$3.3M
Rank
#246 / 286 | 48.7%
Facility
48.7%
MO AVG
45.6%
Rank
#191 / 286 | 265769 | ||||
| New Mark Rehab and Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Kansas City (Downtown Kansas City) | 199
Facility
199
MO AVG
97
Rank
#15 / 454 |
80.9%
Facility
80.9%
MO AVG
66.6%
Rank
#105 / 428 | +21% | 3.13
Facility
3.13
MO AVG
3.74
Rank
#220 / 276 | -44% | -16% | $12.2k
Facility
$12.2k
MO AVG
$76.9k
Rank
#150 / 283 | 42
Facility
42
MO AVG
36.5
Rank
#191 / 281 | 6.0
Facility
6.0
MO AVG
5.7
Rank
#180 / 281 | 4 | 158 |
94
Facility
94
MO AVG
45
Rank
#5 / 563 | New Mark Operator LLC | $10.9M
Facility
$10.9M
MO AVG
$8.4M
Rank
#64 / 286 | $7.4M
Facility
$7.4M
MO AVG
$3.3M
Rank
#33 / 286 | 67.9%
Facility
67.9%
MO AVG
45.6%
Rank
#47 / 286 | 265308 |
New Mark Rehab and Healthcare Center is in the Downtown Kansas City neighborhood of KANSAS CITY.
The legal owner and operator of New Mark Rehab and Healthcare Center is New Mark Operator Llc.
New Mark Rehab and Healthcare Center has a walk score of 94. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to MO state health department records, New Mark Rehab and Healthcare Center's license number is 052711.
According to MO state health department records, New Mark Rehab and Healthcare Center's license expires on January 7, 2028.
New Mark Rehab and Healthcare Center's occupancy is 81%.
Devan Bestgen is the administrator of New Mark Rehab and Healthcare Center.
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