ALM's inspection grade is 97 / 100, an A+ — 14 points above the Tennessee average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
ALM's inspection grade is 97 / 100, an A+ — 14 points above the Tennessee average for CMS-certified facilities (83/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Hermitage Health Center provides nursing home, memory care, and skilled nursing in Elizabethton, TN. Skilled nursing provides licensed nursing care, while memory care offers a secured setting with supervision for residents at risk of wandering. The combination may suit someone whose needs include ongoing nursing support and dementia care.
The community has 70 beds, and its occupancy is 77%, meaning 77% of the beds are occupied. Total nurse staffing is 3 hours and 15 minutes per resident per day, representing the daily nursing and aide time allocated to each resident. Medicare, Medicaid, and private pay are accepted.
Rehabilitation therapy includes physical, occupational, and speech therapy, giving residents access to these forms of rehabilitation as part of their care. Dementia care is also a specific program at the community. Andrew Call serves as administrator, and Ocoee Hermitage Health Center operates the community. A Walk Score of 68 places the area in the somewhat walkable range, so some errands can be completed on foot while others require transportation.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 97th out of 174 nursing homes we track in Tennessee for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 15mStandout metric: RN, weekends is +55% above Tennessee average
4 of 6 metrics below Tennessee average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 16 are the facility's own employees; no agency contractors work in this role.
16 staff · 9-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 16 are the facility's own employees; no agency contractors work in this role.
16 staff · 10.1-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 50 are the facility's own employees; no agency contractors work in this role.
50 staff · 9.1-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
116
99 employees · 17 contractors · 30 on an average day
116 total staff / 55 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
2.11 : 1
↑ 25% · TN 1.68This facility: 2.11 staff per resident, 25% above the Tennessee average of 1.68 (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
116 staff ÷ 55 residents
See full Tennessee ranking →
Average hours one staff member works on a day they are on shift, across every role.
8.4 h
↑ 1% · TN 8.3 hThis facility: 8.4 h, 1% above the Tennessee average of 8.3 h (among Tennessee facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
23,072 staff hours this quarter
See full Tennessee ranking →93.2% of staff hours were worked by the facility's own employees
Tennessee average: 93.5% · Contractors this quarter: Respiratory Therapy Technician (4), Qualified Social Worker (3), Physical Therapy Assistant (3), Physical Therapy Aide (3), Speech Language Pathologist (1), Medical Director (1), Occupational Therapy Aide (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
70
Rank #131 / 180Bed count — State benchmarked This nursing home is ranked 131st out of 180 nursing homes we track in Tennessee for bed count. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #20 / 156Years in operation — State benchmarked This nursing home is ranked 20th out of 156 nursing homes we track in Tennessee for years in operation. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #20 / 189Walk Score — State benchmarked This nursing home is ranked 20th out of 189 nursing homes we track in Tennessee for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Tennessee facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #69 / 134Occupancy rate — State benchmarked This nursing home is ranked 69th out of 134 nursing homes we track in Tennessee for occupancy. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 134. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on 53.2 residents and 70 beds. Source: CMS Provider Information, average daily residents
Similar to the Tennessee average: 73.9%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Hermitage Health Center is administered by Andrew Call.
14 points above the Tennessee average for CMS-certified facilities (83/100)
Category breakdown
9 severity-weighted points (5 citations) · 4× lower than the typical CMS-certified TN facility (median: 39)
No fines on record · 0 enforcement actions
19 days to fix issues · faster than the typical CMS-certified TN facility (median: 28)
100% corrected
5 of 5 citations corrected Latest inspection: May 20, 2025 · 2 citations, all corrected
Most cited category: Resident Assessment & Care Planning, 4 of 5 citations · 2 categories in total
Corrected
Corrected
Corrected
Corrected
Corrected
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 5 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
How residents at this home fare on health outcomes and preventive care, compared with the Tennessee average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
2
/ 5
Below average
↓ 45% · TN 3.7This facility: 2.0, 45% below the TN average of 3.7 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
1
/ 5
Significantly below average
↓ 71% · TN 3.4This facility: 1.0, 71% below the TN average of 3.4 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
8.0
Score · lower is better
↓ 12% · TN 9.1This facility: 8.0, 12% below the TN average of 9.1 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
20.3
Score · lower is better
↑ 19% · TN 17.1This facility: 20.3, 19% above the TN average of 17.1 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 9 better, 4 worse
8 short-stay measures: 3 better, 2 worse, 3 compared with US only
People who live at the home · 13 measures
Percent of long-stay residents whose need for help with daily activities has increased
19.2%
↑ 37% · TN 14.0This facility: 19.2, 37% above the TN average of 14.0 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
13.3%
↓ 23% · TN 17.2This facility: 13.3, 23% below the TN average of 17.2 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.6%
↑ 43% · TN 20.0This facility: 28.6, 43% above the TN average of 20.0 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
4.8%
↑ 172% · TN 1.8This facility: 4.8, 172% above the TN average of 1.8 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
↓ 9% · TN 3.4This facility: 3.1, 9% below the TN average of 3.4 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
3.0%
↓ 41% · TN 5.0This facility: 3.0, 41% below the TN average of 5.0 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
1.3%
↓ 79% · TN 6.1This facility: 1.3, 79% below the TN average of 6.1 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
65.6%
↑ 374% · TN 13.8This facility: 65.6, 374% above the TN average of 13.8 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
15.0%
↓ 11% · TN 16.8This facility: 15.0, 11% below the TN average of 16.8 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 12% · TN 89.4This facility: 100.0, 12% above the TN average of 89.4 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · TN 94.5This facility: 100.0, 6% above the TN average of 94.5 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.39
↓ 12% · TN 1.58This facility: 1.39, 12% below the TN average of 1.58 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.35
↓ 78% · TN 1.57This facility: 0.35, 78% below the TN average of 1.57 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
31.4%
↓ 41% · US 53.7This facility: 31.4, 41% below the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
38.6%
↓ 24% · US 50.6This facility: 38.6, 24% below the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
↑ 63% · TN 1.7This facility: 2.7, 63% above the TN average of 1.7 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 26% · TN 79.3This facility: 100.0, 26% above the TN average of 79.3 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 25% · TN 79.8This facility: 100.0, 25% above the TN average of 79.8 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
12.6%
↓ 43% · TN 22.2This facility: 12.6, 43% below the TN average of 22.2 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
12.4%
↑ 11% · TN 11.2This facility: 12.4, 11% above the TN average of 11.2 (among TN facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
24% of new residents, usually for short-term rehab.
72% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
55Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Hermitage Health Center from 2011–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 12/2024.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #138 / 169Payroll costs — State benchmarked This nursing home is ranked 138th out of 169 nursing homes we track in Tennessee. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Tennessee average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #72 / 169Payroll % of net patient revenue — State benchmarked This nursing home is ranked 72nd out of 169 nursing homes we track in Tennessee. Shows payroll as a percentage of net patient revenue versus the Tennessee average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Tennessee that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (72% of admissions), and a typical private pay stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Elizabethton's city center to Hermitage Health Center's address, calculated via Google Maps.
Add your location
Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Tennessee average is: 53.2% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Hermitage Health Center | NH MC SNF | Elizabethton | 70
Facility
70
TN AVG
105
Rank
#131 / 180 | A+ |
76.0%
Facility
76.0%
TN AVG
73.9%
Rank
#69 / 134 | +3% | 3.25
Facility
3.25
TN AVG
3.70
Rank
#97 / 174 | +57% | -12% | $0
Facility
$0
TN AVG
$69.0k
Rank
#1 / 175 | 5
Facility
5
TN AVG
14.5
Rank
#10 / 175 | 1.7
Facility
1.7
TN AVG
4.3
Rank
#7 / 175 | - | 53 | - |
68
Facility
68
TN AVG
38
Rank
#20 / 189 | Ocoee Hermitage Health Center, LLC | $6.9MFiscal year ending 12/2024
Facility
$6.9MFiscal year ending 12/2024
TN AVG
$12.0M
Rank
#143 / 169 | $3.6MFiscal year ending 12/2024
Facility
$3.6MFiscal year ending 12/2024
TN AVG
$6.3M
Rank
#138 / 169 | 52.1%Fiscal year ending 12/2024
Facility
52.1%Fiscal year ending 12/2024
TN AVG
53.2%
Rank
#72 / 169 | 445474 | ||||
| NHC Place Cool Springs | NH AL HOS MC SNF | Franklin | 108
Facility
108
TN AVG
105
Rank
#82 / 180 | B+ |
67.6%
Facility
67.6%
TN AVG
73.9%
Rank
#89 / 134 | -8% | 4.99
Facility
4.99
TN AVG
3.70
Rank
#18 / 174 | +30% | +35% | $0
Facility
$0
TN AVG
$69.0k
Rank
#1 / 175 | 8
Facility
8
TN AVG
14.5
Rank
#34 / 175 | 2.7
Facility
2.7
TN AVG
4.3
Rank
#32 / 175 | 2 | 73 | - |
34
Facility
34
TN AVG
38
Rank
#108 / 189 | Nhc Healthcare/Cool Springs, LLC | $18.1MFiscal year ending 12/2024
Facility
$18.1MFiscal year ending 12/2024
TN AVG
$12.0M
Rank
#25 / 169 | $11.6MFiscal year ending 12/2024
Facility
$11.6MFiscal year ending 12/2024
TN AVG
$6.3M
Rank
#13 / 169 | 64.4%Fiscal year ending 12/2024
Facility
64.4%Fiscal year ending 12/2024
TN AVG
53.2%
Rank
#15 / 169 | 445475 | ||||
| Smith County Health and Rehabilitation | NH MC SNF | Carthage | 34
Facility
34
TN AVG
105
Rank
#168 / 180 | ? | - | - | 3.47
Facility
3.47
TN AVG
3.70
Rank
#80 / 174 | -1% | -6% | $0
Facility
$0
TN AVG
$69.0k
Rank
#1 / 175 | 6
Facility
6
TN AVG
14.5
Rank
#15 / 175 | 2.0
Facility
2.0
TN AVG
4.3
Rank
#9 / 175 | 2 | 85 | - |
45
Facility
45
TN AVG
38
Rank
#75 / 189 | Carthage Opco LLC | $10.7MFiscal year ending 12/2024
Facility
$10.7MFiscal year ending 12/2024
TN AVG
$12.0M
Rank
#81 / 169 | $3.9MFiscal year ending 12/2024
Facility
$3.9MFiscal year ending 12/2024
TN AVG
$6.3M
Rank
#129 / 169 | 36.8%Fiscal year ending 12/2024
Facility
36.8%Fiscal year ending 12/2024
TN AVG
53.2%
Rank
#167 / 169 | 445172 | ||||
| Harbert Hills Academy Nursing Home | NH SNF | Savannah | 24
Facility
24
TN AVG
105
Rank
#177 / 180 | ? | - | - | 4.99
Facility
4.99
TN AVG
3.70
Rank
#8 / 174 | -55% | +35% | $0
Facility
$0
TN AVG
$69.0k
Rank
#1 / 175 | 13
Facility
13
TN AVG
14.5
Rank
#79 / 175 | 4.3
Facility
4.3
TN AVG
4.3
Rank
#91 / 175 | - | 46 | - |
60
Facility
60
TN AVG
38
Rank
#34 / 189 | Rural Life Foundation Inc. Dba | - | - | - | 445527 | ||||
| Rainbow Rehab & Healthcare | NH SNF | Bartlett (West Tennessee) | 99
Facility
99
TN AVG
105
Rank
#99 / 180 | B | - | - | 3.54
Facility
3.54
TN AVG
3.70
Rank
#80 / 174 | -15% | -4% | $0
Facility
$0
TN AVG
$69.0k
Rank
#1 / 175 | 10
Facility
10
TN AVG
14.5
Rank
#56 / 175 | 5.0
Facility
5.0
TN AVG
4.3
Rank
#116 / 175 | - | 103 | - |
52
Facility
52
TN AVG
38
Rank
#54 / 189 | Bartlett Operator LLC | $12.8MFiscal year ending 12/2024
Facility
$12.8MFiscal year ending 12/2024
TN AVG
$12.0M
Rank
#54 / 169 | $5.2MFiscal year ending 12/2024
Facility
$5.2MFiscal year ending 12/2024
TN AVG
$6.3M
Rank
#88 / 169 | 40.6%Fiscal year ending 12/2024
Facility
40.6%Fiscal year ending 12/2024
TN AVG
53.2%
Rank
#153 / 169 | 445283 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other TN nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Hermitage Health Center is legally operated by Ocoee Hermitage Health Center, LLC, and administered by Andrew Call.
Hermitage Health Center has a walk score of 68. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to TN state health department records, Hermitage Health Center's license number is 00000314.
Hermitage Health Center's occupancy is 76%.
Hermitage Health Center has been operating for approximately 34 years, based on available licensing and registration records.
No, Hermitage Health Center has a no-pet policy.
Hermitage Health Center is registered as a non-profit in TN.
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