Hermitage Health Center

Nursing Home, Memory Care & Skilled Nursing · Elizabethton, TN

CMS overall rating

1633 Hillview Drive, Elizabethton, TN 37643 View map

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Hermitage Health Center accepts Medicare, Medicaid, and private pay.

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Hermitage Health Center accepts Medicare, Medicaid, and private pay.

Overview of Hermitage Health Center

Located in Elizabethton, Tennessee, Hermitage Health Center is a nursing home offering skilled nursing and memory care in Carter County, right at the heart of town. The community is operated by Ocoee Hermitage Health Center, LLC, under administrator Andrew Call, and owned by Jeannie Bradshaw. Medicare, Medicaid, and private pay are accepted, giving families multiple ways to cover a stay.

The 70-bed community has been operating for 34 years. It’s a moderately sized, long-standing option in the area. Its current occupancy rate is 78%, with 55 of its 70 beds currently filled, so some availability exists for families weighing their options. Residents stay an average of 94 days, which is a mix of short-term rehabilitation and longer-term nursing care.

Clinically, the home provides physical, occupational, and speech therapy alongside dedicated memory care services. These support residents recovering from an illness, injury, or hospital stay as well as those living with cognitive changes. Total nursing care averages about 3 hours and 11 minutes per resident daily, so daily hands-on support is built into the routine. Residents also have an active resident council that meets regularly to weigh in on facility policies, care quality, and activities. They can voice their opinions on how to run the community.

State health inspections on file for Hermitage Health Center have centered on care-planning documentation. The issues identified have been resolved, and no critical or serious findings have been recorded. The home is in a moderately walkable part of Elizabethton, scoring 68 out of 100, so some errands nearby can be handled on foot. Families touring the community should ask how care planning is being documented and reviewed.

Facility Direct Line (423) 543-2571

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Tennessee state averages

Total nursing care / resident

3h 11m per day

This facility Tennessee avg (3h 38m per day)

vs Tennessee avg

-12%

2 of 6 metrics below state avg

Standout metric Weekend RN is +24% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	45m per day	▲ 21% State avg: 37m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	50m per day	▼ 23% State avg: 1h 5m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 18m per day	▲ 7% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 28m per day	▲ 4% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 73% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	30m per day	▲ 24% State avg: 24m per day · National avg: 28m per day

Capacity and availability

94 days

70-bed community

A moderately sized community that may balance personal attention with shared amenities and social activities.

34 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 68 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

78%

Higher than the Tennessee average: 71.6%

Occupied beds

55 / 70

Average occupied beds in Tennessee homes 82 beds

Facility TypeAssisted Care Living Facility

IssuanceJuly 1, 1992

License Number00000314

CMS Certification Number445474

Hermitage Health Center is administered by Andrew Call.

Owner NameOcoee Hermitage Health Center, LLC

Rehabilitation Services

Pets not allowed

Since 2018 · 8 years of data 2 citations

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Tennessee state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Tennessee state average

Overall vs. TN average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	TN Average	vs. TN Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	2	4	This facility has 50% fewer total citations than a typical Tennessee nursing home (2 vs. TN avg 4).↓ 50% better

Show Inspection Reports

Inspections since 2019

Total health inspections 3

State average 3.5

Last Health inspection on May 2025

Total health citations

State average 15.4

Citations per inspection

1.67

State average 4.39

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 5 citations resulted from standard inspections.

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than State average

State average: 1.1

Serious health citations

100% better than State average

State average: 0.6

0 critical citations State average: 1.1

0 serious citations State average: 0.6

5 moderate citations State average: 13.7

0 minor citations State average: 0.1

Citations history (last 7 years)

Care Planning moderate citation May 20, 2025

Corrected

Care Planning moderate citation May 20, 2025

Corrected

Care Planning moderate citation Aug 10, 2022

Corrected

Care Planning moderate citation Aug 10, 2022

Corrected

Total staff 116

Employees 99

Contractors 17

Staff to resident ratio 2.11 : 1

21% more staff per resident than Tennessee average

Avg staff/day 30

Average shift 8.4 hours

0% compared with Tennessee average

Total staff hours (quarter) 23,072

Nursing staff breakdown

9 hours

10.1 hours

9.1 hours

Contractor staffing

1,559 contractor hours this quarter

Respiratory Therapy Technician: 4 Qualified Social Worker: 3 Physical Therapy Assistant: 3 Physical Therapy Aide: 3 Speech Language Pathologist: 1 Medical Director: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	50	0	50	11,543	92	100%	9.1
Licensed Practical Nurse	16	0	16	3,257	92	100%	10.1
Registered Nurse	16	0	16	2,773	92	100%	9
RN Director of Nursing	4	0	4	937	62	67%	7.7
Other Dietary Services Staff	2	0	2	721	74	80%	7
Clinical Nurse Specialist	3	0	3	512	61	66%	8
Nurse Practitioner	2	0	2	484	60	65%	8.1
Dietitian	1	0	1	460	58	63%	7.9
Speech Language Pathologist	0	1	1	427	64	70%	6.7
Physical Therapy Aide	0	3	3	421	58	63%	6.8
Mental Health Service Worker	2	0	2	412	57	62%	7.2
Physical Therapy Assistant	0	3	3	404	66	72%	6
Administrator	2	0	2	376	47	51%	8
Respiratory Therapy Technician	0	4	4	111	50	54%	2.2
Occupational Therapy Aide	0	1	1	83	12	13%	6.9
Qualified Social Worker	0	3	3	74	48	52%	1.5
Medical Director	1	1	2	70	18	20%	3.5
Occupational Therapy Assistant	0	1	1	9	3	3%	3

50 Certified Nursing Assistant

% of Days 100%

16 Licensed Practical Nurse

% of Days 100%

16 Registered Nurse

% of Days 100%

4 RN Director of Nursing

% of Days 67%

2 Other Dietary Services Staff

% of Days 80%

3 Clinical Nurse Specialist

% of Days 66%

2 Nurse Practitioner

% of Days 65%

1 Dietitian

% of Days 63%

1 Speech Language Pathologist

% of Days 70%

3 Physical Therapy Aide

% of Days 63%

2 Mental Health Service Worker

% of Days 62%

3 Physical Therapy Assistant

% of Days 72%

2 Administrator

% of Days 51%

4 Respiratory Therapy Technician

% of Days 54%

1 Occupational Therapy Aide

% of Days 13%

3 Qualified Social Worker

% of Days 52%

2 Medical Director

% of Days 20%

1 Occupational Therapy Assistant

% of Days 3%

View All Staffing Data

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 8.2

22% better than Tennessee average

Tennessee average: 10.5

Functional decline score 19.2

In line with Tennessee average

Tennessee average: 19.5

Long-stay resident measures

Significantly above average Tennessee avg: 3.7

Need for Help with Daily Activities Increased 17.9%

12% worse than Tennessee average

Tennessee average: 16.0%

Walking Ability Worsened 16.5%

24% better than Tennessee average

Tennessee average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence 23.3%

12% worse than Tennessee average

Tennessee average: 20.7%

Falls with Major Injury 4.4%

21% worse than Tennessee average

Tennessee average: 3.7%

High Risk Residents with Pressure Ulcers 1.5%

73% better than Tennessee average

Tennessee average: 5.4%

Urinary Tract Infection 4.0%

94% worse than Tennessee average

Tennessee average: 2.1%

Lost Too Much Weight 0.7%

89% better than Tennessee average

Tennessee average: 6.3%

Depressive Symptoms 93.8%

752% worse than Tennessee average

Tennessee average: 11.0%

Antipsychotic Use 11.8%

28% better than Tennessee average

Tennessee average: 16.5%

Pneumococcal Vaccine 100.0%

11% better than Tennessee average

Tennessee average: 89.9%

Influenza Vaccine 100.0%

6% better than Tennessee average

Tennessee average: 94.5%

Hospitalizations per 1,000 days 1.39

12% better than Tennessee average

Tennessee average: 1.58

ED visits per 1,000 days 0.35

78% better than Tennessee average

Tennessee average: 1.57

Short-stay resident measures

Average Tennessee avg: 3.4

Pneumococcal Vaccine 100.0%

26% better than Tennessee average

Tennessee average: 79.7%

Antipsychotic medication increase 1.4%

19% better than Tennessee average

Tennessee average: 1.7%

Influenza Vaccine 100.0%

25% better than Tennessee average

Tennessee average: 79.8%

Re-hospitalized after SNF stay 12.6%

43% better than Tennessee average

Tennessee average: 22.2%

Emergency department visits 12.4%

11% worse than Tennessee average

Tennessee average: 11.2%

Falls with major injury 0.0%

100% better than Tennessee average

Tennessee average: 0.8%

Ability to care for self at discharge 31.4%

41% worse than Tennessee average

Tennessee average: 53.7%

Successful return to home or community 38.6%

24% worse than Tennessee average

Tennessee average: 50.6%

Breakdown by payment type

Medicare

27% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

69% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

4% of new residents, often for long-term daily care.

Typical stay 3 - 4 years

Total residents 55

Medicare

12.7% of residents

Medicaid

49.1% of residents

Private pay or other

38.2% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Hermitage Health Center from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 67.7% ↑ 3.2pp vs 2022

Net Patient Income -$645.9K ↑ ~$95.0K vs 2022

Payroll Costs $3.2M ↑ ~$250.0K vs 2022

Operating Margin -11.5% ↑ 4.0pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	96.4%	96.2%	94.2%	93.0%	93.0%	90.8%	88.6%	91.7%	90.2%	84.6%	81.9%	64.5%	67.7%
Beds	70	70	70	70	70	70	70	70	70	70	70	70	70
Net Income	$639,935	$273,261	-$21,567	$56,192	$161,871	$136,134	$84,839	$105,890	$186,762	$906,593	$239,568	-$559,377	-$302,327
Gross Revenue	$7,448,792	$7,700,701	$6,883,604	$7,338,105	$7,263,953	$7,514,713	$7,109,283	$7,364,630	$7,982,331	$7,677,699	$7,275,401	$5,644,729	$6,573,284
Operating Expenses	$5,501,685	$5,426,918	$5,338,408	$5,633,043	$5,671,259	$5,868,675	$5,787,446	$5,977,683	$6,149,066	$6,867,303	$6,581,109	$5,522,913	$6,252,090
Net Patient Income	$632,906	$269,104	-$25,109	$48,662	$155,890	$125,917	-$205,444	-$105,680	$170,676	-$621,632	-$441,032	-$740,858	-$645,886
Net Patient Revenue	$6,134,591	$5,696,022	$5,313,299	$5,681,705	$5,827,149	$5,994,592	$5,582,002	$5,872,003	$6,319,742	$6,245,671	$6,140,077	$4,782,055	$5,606,204
Payroll Costs	$2,733,399	$2,728,782	$2,722,635	$2,810,900	$2,795,638	$2,926,941	$2,900,207	$3,057,718	$3,092,286	$3,544,830	$3,434,981	$2,979,433	$3,229,398
Operating Margin %	10.3%	4.7%	-0.5%	0.9%	2.7%	2.1%	-3.7%	-1.8%	2.7%	-10.0%	-7.2%	-15.5%	-11.5%
Medicare %	21.6%	18.6%	15.3%	18.3%	14.8%	15.8%	14.6%	7.6%	8.6%	10.1%	9.5%	10.4%	11.5%
Medicaid %	54.5%	58.7%	63.4%	57.9%	56.9%	55.9%	52.9%	52.0%	47.6%	42.7%	44.0%	62.2%	57.4%
Private %	24.0%	22.7%	21.3%	23.8%	28.3%	28.3%	32.5%	40.4%	43.8%	47.3%	46.5%	27.4%	31.2%
Net Patient Revenue/Day	$249	$231	$221	$239	$245	$258	$247	$251	$274	$288	$293	$290	$324
Cost/Day	$223	$220	$222	$237	$239	$252	$256	$255	$267	$317	$315	$335	$361
Avg Length of Stay	162.1 days	218.2 days	233.6 days	159.4 days	182.8 days	139.2 days	79.2 days	91.2 days	232.9 days	123.9 days	111.3 days	310.9 days	94.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$5.6M

Net patient income

-$645.9K

Nonprofit Other Nonprofit

Net patient revenue

$5.6M

Net patient income

-$645.9K

Other income

$343.6K

Payroll costs

$3.2M 57.6% of net patient revenue

Other operating costs

$3.0M

Total costs

$6.3M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (69% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 27%

Private pay 69%

Medicaid 4%

Coverage residents most often leave under.

Medicare 19%

Private pay 65%

Medicaid 16%

0.0 miles from city center Estimated distance in miles from Elizabethton's city center to Hermitage Health Center's address, calculated via Google Maps.

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Info below is compiled from CMS reports & the TN Dept. of Health (TDH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


NHC Place Cool Springs	NH AL HOS MC SNF	Franklin (Cool Springs)	108 Facility 108 TN AVG 88 Rank #123 / 425	67.6% Facility 67.6% TN AVG 71.5 Rank #170 / 272	-5%	4.86 Facility 4.86 TN AVG 3.63 Rank #12 / 177	+30%	+34%	$0 Facility $0 TN AVG $90.9k Rank #1 / 182	8 Facility 8 TN AVG 15.4 Rank #41 / 181	2.7 Facility 2.7 TN AVG 4.4 Rank #36 / 181	2	73	-	34 Facility 34 TN AVG 34 Rank #279 / 551	Anthony Moore	$15.2MFiscal year ending 12/2023 Facility $15.2MFiscal year ending 12/2023 TN AVG $11.5M Rank #49 / 181	$9.4MFiscal year ending 12/2023 Facility $9.4MFiscal year ending 12/2023 TN AVG $4.6M Rank #18 / 181	61.9%Fiscal year ending 12/2023 Facility 61.9%Fiscal year ending 12/2023 TN AVG 41% Rank #15 / 181	445475
NHC HealthCare Johnson City	NH HC HOS SNF	Johnson City	10 Facility 10 TN AVG 88 Rank #425 / 425	100.0% Facility 100.0% TN AVG 71.5 Rank #1 / 272	+40%	3.27 Facility 3.27 TN AVG 3.63 Rank #106 / 177	-8%	-10%	$0 Facility $0 TN AVG $90.9k Rank #1 / 182	3 Facility 3 TN AVG 15.4 Rank #10 / 181	1.5 Facility 1.5 TN AVG 4.4 Rank #5 / 181	-	10	-	2 Facility 2 TN AVG 34 Rank #505 / 551	Howard Nason Jr.	$19.1MFiscal year ending 12/2023 Facility $19.1MFiscal year ending 12/2023 TN AVG $11.5M Rank #21 / 181	$10.6MFiscal year ending 12/2023 Facility $10.6MFiscal year ending 12/2023 TN AVG $4.6M Rank #21 / 181	55.7%Fiscal year ending 12/2023 Facility 55.7%Fiscal year ending 12/2023 TN AVG 41% Rank #72 / 181	445024
Hermitage Health Center	NH MC SNF	Elizabethton	70 Facility 70 TN AVG 88 Rank #249 / 425	78.1% Facility 78.1% TN AVG 71.5 Rank #123 / 272	+9%	3.18 Facility 3.18 TN AVG 3.63 Rank #124 / 177	+57%	-12%	$0 Facility $0 TN AVG $90.9k Rank #1 / 182	5 Facility 5 TN AVG 15.4 Rank #17 / 181	1.7 Facility 1.7 TN AVG 4.4 Rank #8 / 181	-	55	-	68 Facility 68 TN AVG 34 Rank #37 / 551	Jeannie Bradshaw	$5.6MFiscal year ending 12/2023 Facility $5.6MFiscal year ending 12/2023 TN AVG $11.5M Rank #163 / 181	$3.2MFiscal year ending 12/2023 Facility $3.2MFiscal year ending 12/2023 TN AVG $4.6M Rank #141 / 181	57.6%Fiscal year ending 12/2023 Facility 57.6%Fiscal year ending 12/2023 TN AVG 41% Rank #43 / 181	445474
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Abundant Christian Living Community Assisted Living Center	NH AL IL MC SNF	Johnson City	24 Facility 24 TN AVG 88 Rank #415 / 425	75.0% Facility 75.0% TN AVG 71.5 Rank #139 / 272	+5%	2.35 Facility 2.35 TN AVG 3.63 Rank #177 / 177	-23%	-35%	$0 Facility $0 TN AVG $90.9k Rank #1 / 182	6 Facility 6 TN AVG 15.4 Rank #25 / 181	2.0 Facility 2.0 TN AVG 4.4 Rank #12 / 181	-	18	-	2 Facility 2 TN AVG 34 Rank #505 / 551	Tyler Colbaugh	$10.8MFiscal year ending 12/2023 Facility $10.8MFiscal year ending 12/2023 TN AVG $11.5M Rank #65 / 181	$5.2MFiscal year ending 12/2023 Facility $5.2MFiscal year ending 12/2023 TN AVG $4.6M Rank #65 / 181	48.3%Fiscal year ending 12/2023 Facility 48.3%Fiscal year ending 12/2023 TN AVG 41% Rank #99 / 181	445483

Nursing Home Explorer

Who is the owner of Hermitage Health Center?

Hermitage Health Center is legally operated by Ocoee Hermitage Health Center, LLC, and administered by Andrew Call.

Is Hermitage Health Center in a walkable area?

Hermitage Health Center has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Hermitage Health Center?

According to TN state health department records, Hermitage Health Center's license number is 00000314.

What is the occupancy rate at Hermitage Health Center?

Hermitage Health Center's occupancy is 78%.

How long has Hermitage Health Center been in business?

Hermitage Health Center has been operating for approximately 34 years, based on available licensing and registration records.

Are pets allowed at Hermitage Health Center?

No, Hermitage Health Center has a no-pet policy.

Does Hermitage Health Center operate as a for-profit or non-profit?

Hermitage Health Center is registered as a non-profit in TN.

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Hermitage Health Center

Overview of Hermitage Health Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Additional Policies & Features

Amenities & Lifestyle

Contact Hermitage Health Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Tennessee state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

50 Certified Nursing Assistant

16 Licensed Practical Nurse

16 Registered Nurse

4 RN Director of Nursing

2 Other Dietary Services Staff

3 Clinical Nurse Specialist

2 Nurse Practitioner

1 Dietitian

1 Speech Language Pathologist

3 Physical Therapy Aide

2 Mental Health Service Worker

3 Physical Therapy Assistant

2 Administrator

4 Respiratory Therapy Technician

1 Occupational Therapy Aide

3 Qualified Social Worker

2 Medical Director

1 Occupational Therapy Assistant

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Hermitage Health Center

Calculate Travel Distance to Hermitage Health Center

Compare Nursing Homes around the area

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