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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 39m per day | ▼ 7% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 38m per day | ▼ 17% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 4m per day | ▼ 5% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 37m per day | ▼ 17% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▼ 14% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 25% State avg: 28m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
72% of new residents, usually for short-term rehab.
20% of new residents, often for short stays.
7% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #292 / 344Payroll — state benchmarkedThis home is ranked 292nd out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Similar to the New York average: 88.3%In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory violations recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by inspectors across all inspection types.
| 17 | 29 | This facility has 41% fewer total citations than a typical NY nursing home (17 vs. NY avg 29).↓ 41% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 13 | 20 | This facility has 35% fewer health citations than a typical NY nursing home (13 vs. NY avg 20).↓ 35% better |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the NY average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2022.
| 4.3 | 7.3 | This facility has 41% fewer citations per year than a typical NY nursing home (4.3 vs. NY avg 7.3).↓ 41% better |
|
Citations per inspection
Average citations per inspection.
| 5.7 | 3.2 | This facility has 78% more citations per inspection than a typical NY nursing home (5.7 vs. NY avg 3.2).↑ 78% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 3 | 9 | This facility has 67% fewer total inspections than a typical NY nursing home (3 vs. NY avg 9).↓ 67% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 5 | This facility has 60% fewer inspections with citations than a typical NY nursing home (2 vs. NY avg 5).↓ 60% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 67% | 56% | This facility has 20% more inspection citation rate than a typical NY nursing home (67 vs. NY avg 56).↑ 20% worse |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 60 | 79 | This facility has 24% fewer total complaints than a typical NY nursing home (60 vs. NY avg 79).↓ 24% better |
|
Complaints per year
Average complaints per year since 2022.
| 15 | 19.8 | This facility has 24% fewer complaints per year than a typical NY nursing home (15 vs. NY avg 19.8).↓ 24% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.69 | 0.50 | This facility has 38% more complaints per bed than a typical NY nursing home (0.69 vs. NY avg 0.5).↑ 38% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with the NY Department of Health.
| 11 | 15 | This facility has 27% fewer complaint investigations than a typical NY nursing home (11 vs. NY avg 15).↓ 27% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 9, 2024, identified deficiencies related to medication labeling, maintenance of electrical and gas equipment, and sprinkler system testing, all of which were corrected. Earlier inspections showed similar types of issues involving resident care, environment safety, and fire protection systems, with deficiencies also corrected. Complaint investigations did not result in any substantiated complaints or enforcement actions, and no fines or license suspensions were listed in the available reports. The facility has consistently addressed citations related to safety systems and resident environment. The pattern suggests ongoing attention is needed for maintenance and safety compliance, with no clear trend of improvement or decline.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsState average N/A
Last Health inspection on Aug 2024
State average N/A
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 9 citations resulted from standard inspections.
In line with State averageState average: N/A
0
In line with State averageState average: N/A
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 09, 2024
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Aug 09, 2024
Corrected
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Aug 09, 2024
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 09, 2022
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
0.0 miles from city center
Estimated distance in miles from Canton's city center to United Helpers Canton Nursing Home's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
0% compared with State averageState average ratio: 0:0
0% compared with State averageState average: 0 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Total hours from contractors
4 contractor hours this quarter
| Certified Nursing Assistant | 47 | 0 | 47 | 16,373 | 91 | 100% | 8.4 |
| Licensed Practical Nurse | 17 | 0 | 17 | 5,037 | 91 | 100% | 8.4 |
| Registered Nurse | 15 | 1 | 16 | 3,828 | 91 | 100% | 8.5 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,848 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 944 | 63 | 69% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 912 | 67 | 74% | 7.8 |
| Speech Language Pathologist | 3 | 0 | 3 | 697 | 64 | 70% | 7 |
| Nurse Practitioner | 1 | 0 | 1 | 503 | 64 | 70% | 7.9 |
| Administrator | 1 | 0 | 1 | 485 | 61 | 67% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 454 | 57 | 63% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 435 | 59 | 65% | 7.4 |
| Physical Therapy Aide | 1 | 0 | 1 | 430 | 58 | 64% | 7.4 |
| Dietitian | 1 | 0 | 1 | 430 | 60 | 66% | 7.2 |
| Physical Therapy Assistant | 1 | 0 | 1 | 15 | 2 | 2% | 7.5 |
| Nurse Aide in Training | 2 | 0 | 2 | 14 | 3 | 3% | 3.5 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
91Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
12.0
23% worse than State averageState average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
22.9
26% worse than State averageState average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
25.0%
52% worse than State averageState average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
20.7%
25% worse than State averageState average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.1%
8% worse than State averageState average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
4.9%
63% worse than State averageState average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
5.8%
19% better than State averageState average: 7.2%
Percent of long-stay residents with a urinary tract infection
8.8%
531% worse than State averageState average: 1.4%
Percent of long-stay residents who lose too much weight
3.8%
38% better than State averageState average: 6.1%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than State averageState average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
26.1%
107% worse than State averageState average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
9% better than State averageState average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with State averageState average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.69
In line with State averageState average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.81
34% worse than State averageState average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
84.9%
11% better than State averageState average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than State averageState average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.4%
13% better than State averageState average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.5%
15% better than State averageState average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.6%
40% worse than State averageState average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
104% worse than State averageState average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
43.8%
18% worse than State averageState average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
60.6%
20% better than State averageState average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
| United Helpers Canton Nursing Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Canton | 96 | No | - | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | - | - |
Historical financial and operational data for United Helpers Canton Nursing Home based on CMS SNF Cost Reports.
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