Occupancy rate
73%
7% higher than Indiana averageIndiana average: 68%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Springs of Richmond
Nursing Home in Indiana
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Springs of Richmond
The Springs of Richmond is a senior living community located in Richmond, Indiana. It offers Assisted Living, Skilled Services, and Adult Day Services. The community provides a range of amenities and support to enhance the quality of life for its residents.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
85
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
72.9%
Residents per day
62
Occupancy rate
72.9%
Residents per day
62
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
72% of new residents, usually for short-term rehab.
Typical stay
21 days
Private pay
28% of new residents, often for short stays.
Typical stay
1 - 2 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$11.7M
Profit
$260.8K
Privately-owned community
Operated by a business corporation.
Home revenue
$11,724,044.00
Profit
$260,784.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.5M
85-bed community
A larger shared setting that may offer more common spaces and organized community services.
2 years in operation
A newer community that may feature more recent facilities and programs.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
7% higher than Indiana averageOccupied beds
62 / 85
Average residents
70 per day
Facility TypeMixed Facility (nursing + Residential Care)
IssuanceJanuary 9, 2024
ExpirationAugust 31, 2025
License Number24-013635-1
CMS Certification Number155843
The Springs of Richmond is legally operated by Henry County Memorial Hospital, and administrated by Benjamin Meier.
Profit StatusNON-PROFIT
SNF (Skilled Nursing)
62 units
SNF/NF (Combined)
8 units
Residential
15 units
Total beds
85 units
Staffing
Key information about the people who lead and staff this community.
Director of NursingASHLEY QUAKENBUSH
Accept Medicare
Rehabilitation Services
Skilled Nursing
24-Hour Staffing
Fax(765) 935-0150
Fitness Center/Gym
Salon
Walking Paths
Resident Garden
Resident Parking
Specific ProgramsAssisted Living, Adult Day Services, Skilled Services
Food DescriptionChef-prepared breakfast, lunch, and dinner are provided.
Meals IncludedYes
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
Inspection Overview
30 total visits · Indiana avg: 19
Ranked 330th of 388 in Indiana
24
Inspections
Indiana avg: 13
85% above Indiana avg
14
Visits with Citations
Indiana avg: 7
100% above Indiana avg
60
Citations Total
Indiana avg: 34
76% above Indiana avg Ranked 326th of 385
16
Visits without Citations
Indiana avg: 12
33% above Indiana avg
Show Inspection Reports
11 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Indiana average: 5 complaints
Latest inspection
Date
July 7, 2025
Re Inspection60 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Indiana average: 34 citations
57 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Indiana average: 36 deficiencies
Inspection Report Summary for The Springs of Richmond
The most recent inspection on July 7, 2025, found the facility in compliance with all relevant regulations and corrected all cited complaints. Prior inspections showed a pattern of deficiencies related mainly to resident care issues such as medication management, timely assistance, documentation accuracy, and wound and nutritional care. Several complaint investigations were substantiated, including concerns about pressure ulcer assessments, call light response, and care planning, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Earlier Life Safety Code surveys identified fire safety and maintenance deficiencies, which were addressed in subsequent revisits. The facility’s inspection history indicates some ongoing challenges with resident care and documentation, though recent inspections suggest improvements in compliance.
Health Inspection History
Inspections
Total health inspections
11
Indiana average 6
Last Health inspection on Nov 2025
Total health citations
44
Indiana average 25
Citations per inspection
4
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 44 citations resulted from standard inspections; 20 of 44 resulted from complaint investigations; and 1 of 44 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Indiana averageIndiana average: 0.2
Serious Health citations
1
1
67% worse than Indiana averageIndiana average: 0.6
0 critical citations
1 serious citation
43 moderate citations
0 minor citations
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 13, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Nov 13, 2025
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 13, 2025
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Nov 13, 2025
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 04, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jun 04, 2025
Corrected
Quality of Care serious citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 04, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jun 04, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Indiana The information below is reported by the Indiana Department of Health, Division of Long Term Care.
Filter by care type
Adams Woodcrest
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
DECATUR
143
67.1%
-3%
3.69
+7%
0
2
2.0
0
108
-
Adams County Memorial Hospital
$12.2M
$5.6M
46.1%
155747
Adams Heritage
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MONROEVILLE
61
60.7%
-13%
4.12
+20%
0
2
1.0
0
39
A+
Adams County Memorial Hospital
$5.1M
$2.5M
49.1%
155729
The Springs of Richmond
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RICHMOND
85
75.3%
+8%
3.32
-3%
0
44
4.0
1
50
A+
Rhs Partners Of Richmond, Llc
$11.2M
$3.5M
31.4%
155843
Addison Pointe Health & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
CHESTERTON
100
93.0%
+34%
3.16
-8%
1
27
4.5
1
93
-
Dobben, Steven
$15.2M
$5.3M
34.8%
155805
Albany Health Care & Rehabilitation Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
ALBANY
102
75.5%
+9%
3.51
+2%
0
19
3.2
1
77
-
Troxwell, Melanie
$12.3M
$4.3M
35%
155432
Places of interest near The Springs of Richmond
0.4 miles from city center
400 INDUSTRIES ROAD, RICHMOND, IN 47374
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
101
Employees
82
Contractors
19
Staff to resident ratio
1.98:1
1980292% better than Indiana averageIndiana average ratio: 0.00:1
Avg staff/day
41
Average shift
7.5 hours
0% compared with Indiana averageIndiana average: 7.7 hours
Total staff hours (quarter)
27,888
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
9
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
32
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
12.6%
3,519 contractor hours this quarter
Speech Language Pathologist: 5
Physical Therapy Aide: 5
Physical Therapy Assistant: 5
Respiratory Therapy Technician: 2
Qualified Social Worker: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 32 | 0 | 32 | 8,814 | 91 | 100% | 7.4 |
| Registered Nurse | 12 | 0 | 12 | 3,947 | 91 | 100% | 8.1 |
| Licensed Practical Nurse | 9 | 0 | 9 | 3,343 | 91 | 100% | 8.4 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,694 | 90 | 99% | 7.3 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,470 | 73 | 80% | 7.5 |
| RN Director of Nursing | 4 | 0 | 4 | 1,285 | 87 | 96% | 9.6 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,277 | 83 | 91% | 8.8 |
| Speech Language Pathologist | 0 | 5 | 5 | 1,200 | 74 | 81% | 7 |
| Mental Health Service Worker | 2 | 0 | 2 | 971 | 69 | 76% | 7.8 |
| Physical Therapy Aide | 0 | 5 | 5 | 887 | 73 | 80% | 5.8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 555 | 70 | 77% | 4.8 |
| Dietitian | 1 | 0 | 1 | 533 | 63 | 69% | 8.5 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 62 | 68% | 7.9 |
| Physical Therapy Assistant | 0 | 5 | 5 | 507 | 76 | 84% | 4.7 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Qualified Social Worker | 0 | 1 | 1 | 322 | 51 | 56% | 6.3 |
| Medical Director | 0 | 1 | 1 | 48 | 18 | 20% | 2.7 |
| Occupational Therapy Assistant | 3 | 0 | 3 | 11 | 33 | 36% | 0.3 |
32 Certified Nursing Assistant
% of Days
100%
12 Registered Nurse
% of Days
100%
9 Licensed Practical Nurse
% of Days
100%
6 Other Dietary Services Staff
% of Days
99%
6 Clinical Nurse Specialist
% of Days
80%
4 RN Director of Nursing
% of Days
96%
4 Medication Aide/Technician
% of Days
91%
5 Speech Language Pathologist
% of Days
81%
2 Mental Health Service Worker
% of Days
76%
5 Physical Therapy Aide
% of Days
80%
2 Respiratory Therapy Technician
% of Days
77%
1 Dietitian
% of Days
69%
2 Nurse Practitioner
% of Days
68%
5 Physical Therapy Assistant
% of Days
84%
1 Administrator
% of Days
69%
1 Qualified Social Worker
% of Days
56%
1 Medical Director
% of Days
20%
3 Occupational Therapy Assistant
% of Days
36%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
51 residents
Residents by payment source
Medicare
38 residents (74.5%)
Medicaid
6 residents (11.8%)
Private pay or other
7 residents (13.7%)
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
51% better than Indiana averageIndiana average: 8.0
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.5
39% better than Indiana averageIndiana average: 17.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
6.3%
Percent of long-stay residents whose need for help with daily activities has increased
6.3%
48% better than Indiana averageIndiana average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.7%
40% better than Indiana averageIndiana average: 24.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Indiana averageIndiana average: 3.9%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.1%
Percent of long-stay high risk residents with pressure ulcers
3.1%
30% better than Indiana averageIndiana average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Indiana averageIndiana average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.3%
Percent of long-stay residents who lose too much weight
6.3%
10% worse than Indiana averageIndiana average: 5.7%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
18.4%
Percent of long-stay residents who have depressive symptoms
18.4%
24% better than Indiana averageIndiana average: 24.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
2.6%
Percent of long-stay residents who received an antipsychotic medication
2.6%
79% better than Indiana averageIndiana average: 12.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
In line with Indiana averageIndiana average: 93.7%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
5% better than Indiana averageIndiana average: 81.7%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Indiana averageIndiana average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
12% better than Indiana averageIndiana average: 79.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Springs of Richmond based on CMS SNF Cost Reports.
Occupancy Rate
63.0%
↓ 3.7pp vs 2022
Net Income
$260,784
↑ ~$76K vs 2022
Total Payroll
$5,172,797
↑ ~$389K vs 2022
Profit Margin
2.3%
↑ 0.8pp vs 2022
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Guides for Better Senior Living
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