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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Springs of Richmond is an 85-bed skilled nursing and assisted living community operated by RHS Partners of Richmond LLC in Richmond, Indiana. Located on Industries Road in Wayne County, the facility accepts Medicare and offers skilled nursing, assisted living, memory care, adult day services, and respite stays.
Staffing is the clearest strength in the data. Nurse hours across all six reported metrics meet or exceed the Indiana average, with total nursing care running 56.9 percent above the state benchmark, meaningful for residents with complex clinical needs. Physical therapist hours run 75 percent above the state average, and weekend nursing coverage holds at 22 percent above average. Quality Measures sit 23.5 percent above the Indiana average. The inspection record runs contrarily: over four years on file, the facility averaged 14.3 deficiencies per year against Indiana’s 4.2 average. No immediate jeopardy findings, fines, or enforcement actions exist. Substantiated complaints have centered on call light response times, wound assessment documentation, and medication administration. The latest inspection in July 2025 confirmed full correction of all prior findings.
A fitness center, walking paths, a resident garden, and a salon are among the amenities. Occupancy at 73 percent runs modestly above Indiana’s 68.1 percent average.
With staffing depth and therapy capacity supporting higher-acuity clinical needs, the community fits residents seeking post-acute rehabilitation or longer-term skilled nursing care in Richmond.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 151st out of 287 homes in Indiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 6m per day | ▲ 65% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 2m per day | ▲ 35% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 27m per day | ▲ 8% State avg: 2h 16m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 57m per day | ▲ 22% State avg: 3h 14m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 7m per day | ▲ 75% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 45m per day | ▲ 67% State avg: 27m per day · National avg: 28m per day |
Higher than the Indiana average: 68.1%The Springs of Richmond is legally operated by Henry County Memorial Hospital, and administrated by Benjamin Meier.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. See the nursing homes benchmark below for the typical Indiana score; higher is better.
Below the Indiana average for nursing homes.
Indiana nursing homes benchmark: C 74/100
Inspection score: 60 out of 100. Letter grade D-. Below the Indiana average for nursing homes.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 57 | 36 | This facility has 58% more total deficiencies than a typical Indiana nursing home (57 vs. IN avg 36).↑ 58% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 14.3 | 9 | This facility has 59% more deficiencies per year than a typical Indiana nursing home (14.3 vs. IN avg 9).↑ 59% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.9 | 1.9 | This facility has deficiencies per inspection in line with the Indiana average (1.9 vs. IN avg 1.9).— At avg |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 30 | 19 | This facility has 58% more total visits than a typical Indiana nursing home (30 vs. IN avg 19).↑ 58% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 14 | 7 | This facility has 100% more inspections with deficiencies than a typical Indiana nursing home (14 vs. IN avg 7).↑ 100% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 47% | 37% | This facility has 10 percentage points higher inspection deficiency rate than a typical Indiana nursing home (47% vs. IN avg 37%).↑ 10% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 24 | 13 | This facility has 85% more inspections than a typical Indiana nursing home (24 vs. IN avg 13).↑ 85% worse |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 11 | 5 | This facility has 120% more total complaints than a typical Indiana nursing home (11 vs. IN avg 5).↑ 120% worse |
|
Complaints per year
Average complaints per year since 2022.
| 2.8 | 1.3 | This facility has 115% more complaints per year than a typical Indiana nursing home (2.8 vs. IN avg 1.3).↑ 115% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 7, 2025, found the facility in compliance with all relevant regulations and corrected all cited complaints. Prior inspections showed a pattern of deficiencies related mainly to resident care issues such as medication management, timely assistance, documentation accuracy, and wound and nutritional care. Several complaint investigations were substantiated, including concerns about pressure ulcer assessments, call light response, and care planning, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Earlier Life Safety Code surveys identified fire safety and maintenance deficiencies, which were addressed in subsequent revisits. The facility’s inspection history indicates some ongoing challenges with resident care and documentation, though recent inspections suggest improvements in compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsIndiana average 6
Last Health inspection on Nov 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 44 citations resulted from standard inspections; 20 of 44 resulted from complaint investigations; and 1 of 44 came from combined inspections (standard and complaint).
100% better than Indiana averageIndiana average: 0.2
67% worse than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
2039116% better than Indiana average
0% compared with Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,209 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 35 | 0 | 35 | 9,407 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 11 | 0 | 11 | 3,262 | 92 | 100% | 8 |
| Registered Nurse | 10 | 0 | 10 | 3,182 | 92 | 100% | 9 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,655 | 89 | 97% | 7.3 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,517 | 70 | 76% | 7.9 |
| RN Director of Nursing | 5 | 0 | 5 | 1,279 | 87 | 95% | 9.2 |
| Medication Aide/Technician | 4 | 0 | 4 | 1,232 | 84 | 91% | 8.6 |
| Speech Language Pathologist | 0 | 4 | 4 | 1,067 | 71 | 77% | 6.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 962 | 67 | 73% | 7.9 |
| Physical Therapy Aide | 0 | 6 | 6 | 928 | 70 | 76% | 6.1 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 502 | 72 | 78% | 4.6 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Dietitian | 2 | 0 | 2 | 453 | 53 | 58% | 8.5 |
| Nurse Practitioner | 1 | 0 | 1 | 440 | 57 | 62% | 7.7 |
| Physical Therapy Assistant | 0 | 4 | 4 | 408 | 77 | 84% | 3.9 |
| Qualified Social Worker | 0 | 1 | 1 | 256 | 51 | 55% | 5 |
| Medical Director | 0 | 1 | 1 | 48 | 15 | 16% | 3.2 |
| Occupational Therapy Assistant | 2 | 0 | 2 | 8 | 18 | 20% | 0.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.9
51% better than Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.5
39% better than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
6.3%
48% better than Indiana averageIndiana average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.7%
40% better than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
3.1%
30% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
6.3%
10% worse than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
18.4%
24% better than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
2.6%
79% better than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
In line with Indiana averageIndiana average: 93.7%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
85.8%
5% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
88.2%
12% better than Indiana averageIndiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.7%
25% better than Indiana averageIndiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.5%
29% better than Indiana averageIndiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana averageIndiana average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
76.4%
42% better than Indiana averageIndiana average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
64.3%
27% better than Indiana averageIndiana average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
72% of new residents, usually for short-term rehab.
28% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
51Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Springs of Richmond based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #151 / 290Payroll — State benchmarkedThis home is ranked 151st out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
0.4 miles from city center
Estimated distance in miles from Richmond's city center to The Springs of Richmond's address, calculated via Google Maps.
Add your location
The Springs of Richmond is located in RICHMOND, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
| North River Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (East Baseline Road) | 95 | 50.5% | -27% | 3.66 | +63% | +7% | $3.3k | 10 | 3.3 | - | 47 | A+ | 11 | Thomas Cook | $12.0M | $6.4M | 53.4% | 155854 | ||||
| Greenwood Village South |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Greenwood | 207 | 18.4% | -73% | 4.16 | -50% | +21% | $0 | 6 | 3.0 | - | 38 | A+ | 50 | Pamela Seegers | $35.6M | $17.6M | 49.4% | 155026 | ||||
| The Springs of Richmond |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 85 | 72.9% | +5% | 3.32 | -2% | -3% | $0 | 44 | 4.0 | 1 | 62 | A+ | 76 | Rhs Partners Of Richmond, LLC | $11.7M | $5.2M | 44.1% | 155843 | ||||
| West River Health Campus |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Evansville (Westside) | 131 | 74.0% | +7% | 4.56 | -1% | +33% | $18.7k | 17 | 2.1 | 2 | 97 | A+ | 2 | Carla Baker | $11.1M | $5.9M | 53% | 155785 | ||||
| Westside Garden Plaza |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Indianapolis (Chapel Hill / Ben Davis) | 150 | 47.3% | -32% | 3.49 | -29% | +1% | $0 | 76 | 6.9 | 1 | 71 | A+ | 10 | Westside Snf Operations LLC | $14.1M | $7.0M | 49.9% | 155606 |
Ashley Quakenbush is the Director of Nursing at The Springs of Richmond.
The legal owner and operator of The Springs of Richmond is Henry County Memorial Hospital.
The Springs of Richmond has a walk score of 76. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IN state health department records, The Springs of Richmond's license number is 24-013635-1.
According to IN state health department records, The Springs of Richmond's license expires on August 31, 2025.
The Springs of Richmond's occupancy is 73%.
The Springs of Richmond is registered as a non-profit in IN.
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