Gardens at Ridgecrest Village

Overview of Gardens at Ridgecrest Village

Gardens at Ridgecrest Village is a 30-bed memory care community located at 4126 Northwest Boulevard in Downtown Davenport, Scott County, Iowa. Administered by Krystal Bolser and licensed under Iowa’s Assisted Living Programs for People with Dementia, the facility has operated for 24 years. Walk Score of 90 indicates a walker’s paradise with daily errands achievable on foot. Current occupancy is 40% (12 of 30 beds), significantly below the Iowa state average of 75.4%.

Gardens at Ridgecrest Village provides 24-hour nursing and certified nursing aide staffing with licensed nurses on-site. Services include dementia-specialized care, rehabilitation services, respite care, and chef-prepared daily meals with enrichment activities. The facility’s long operational history and downtown location provide established market presence and neighborhood accessibility.

Over 21 years of inspections (2004–2025), Iowa’s Department of Inspections, Appeals, and Licensing documented 70 total deficiencies, averaging 3.2 per year, 167% above the Iowa state average of 1.2 per year. The facility’s compliance record reflects chronic systemic challenges. Early history (2004–2014) included medication administration errors, missing narcotics (92 unaccounted Tramadol tablets in one incident; 26 in another), elopement incidents from the dementia unit despite electronic monitoring, inadequate staffing and supervision, incomplete background checks revealing a criminal conviction, missing commercial vent hood in the dementia kitchen, and non-functional exit alarms. Multiple civil penalties totaling over $10,000 were assessed across this period ($500 to $4,000 per citation).

Complaint investigations documented unsafe medication practices (staff not sanitizing hands before medication passes), insufficient trained staff, and repeated failures to report dependent adult abuse allegations. A 2015–2020 period showed improvement with zero deficiencies. The May 2023 annual survey cited seven critical deficiencies: medication administration errors and non-prescribed eye drops, inadequate nurse delegation training, incomplete dependent adult abuse training, non-individualized service plans, missing food safety training, and staff lacking dementia-specific education within 30 days of hire. These violations mirror earlier failures in medication management and staff training. The most recent March 2025 recertification found zero deficiencies.

Gardens at Ridgecrest Village presents substantial long-term compliance challenges. The 24-year record shows episodic correction followed by recurrence of medication management, staffing, and training failures. Current low occupancy (40%, well below state average) suggests market awareness of quality concerns. The March 2025 clean inspection provides a recent positive point, but the pattern of improvement-relapse warrants careful evaluation.

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Facility Direct Line (563) 391-3430 info@ridgecrestvillage.org