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Journey Senior Services is a specialized memory care facility located at 17504 Mahogany Avenue in Carroll, Carroll County, Iowa, administered and owned by Nancy Snyder. Licensed under Iowa’s Assisted Living Programs for People with Dementia (active through May 2026), the facility serves 36 beds with a current occupancy of 75% (27 of 36 beds), matching the Iowa state average of 75.4%. The community is very walkable with a Walk Score of 80, with most errands accomplishable on foot.
Established seven years ago, Journey Senior Services demonstrates a longstanding operational history in specialized dementia care.
Journey Senior Services provides individualized dementia and Alzheimer’s care within a nurturing residential environment. The facility’s care model centers on specialized programming and person-centered support for residents with cognitive impairment. Residents benefit from a very walkable neighborhood, access to Carroll’s services, and the close, personal care environment of a smaller 36-bed community.
Iowa’s Department of Inspections, Appeals, and Licensing has conducted four inspections since 2018, citing four total deficiencies, 0.5 per year, 85% below the Iowa average of 3.4 per year. This represents one of Iowa’s cleanest compliance profiles. The most recent inspection on January 31, 2023, found zero deficiencies during recertification and complaint investigation. The October 2020 survey cited one deficiency: the facility admitted a resident requiring two-person or four-person assistance for transfers, exceeding the single-caregiver assistance standard required by admission criteria. The resident’s cognitive status indicated advanced dementia incompatible with assisted living-level care. The January 2020 complaint investigation found zero deficiencies.
The initial November 2018 licensure survey cited three deficiencies: failure to complete dependent adult and child abuse background checks for four staff prior to hire, failure to complete a tenant evaluation within 30 days of admission for one resident, and inadequate service plans based on evaluations. The compliance pattern shows meaningful improvement: from foundational gaps in hiring and resident assessment at launch, to one isolated admission-criteria violation in 2020, to clean compliance in 2023. No fines or enforcement actions appear in the record. Occupancy growth from 4 beds at opening to 27 currently demonstrates growing market confidence.
Journey Senior Services presents one of Iowa’s strongest compliance records: 85% fewer deficiencies than the state average and zero violations in its most recent 2023 inspection. The seven-year history shows organizational maturation and effective corrective action. The 2020 admission-criteria violation, admitting a resident whose care needs exceeded facility capacity, reflects a common memory care challenge rather than systemic quality failure.
Similar to the Iowa average: 75.4%Journey Senior Services is administrated by Nancy Snyder.
In Iowa, the Department of Inspections, Appeals, and Licensing conducts unannounced health and safety surveys to monitor compliance and protect residents in long-term care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Iowa state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 4 | 27 | This facility has 85% fewer total deficiencies than a typical Iowa assisted living residence (4 vs. IA avg 27).↓ 85% better |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 0.5 | 3.4 | This facility has 85% fewer deficiencies per year than a typical Iowa assisted living residence (0.5 vs. IA avg 3.4).↓ 85% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1 | 1.8 | This facility has 44% fewer deficiencies per inspection than a typical Iowa assisted living residence (1 vs. IA avg 1.8).↓ 44% better |
Inspections
| This Facility | IA Average | vs. IA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 15 | This facility has 73% fewer total inspections than a typical Iowa assisted living residence (4 vs. IA avg 15).↓ 73% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
0.0 miles from city center
Estimated distance in miles from Carroll's city center to Journey Senior Services's address, calculated via Google Maps.
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Journey Senior Services is located in Carroll, Iowa.
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The information below is reported by the Iowa Department of Inspections, Appeals, and Licensing.
| MorningStar Assisted Living & Memory Care at Jordan Creek |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Des Moines | 93
Facility
93
IA AVG
73
Rank
#84 / 407 | No |
58
Facility
58
IA AVG
45
Rank
#168 / 528 | Studio / 1 bed / 2 bed | 7
Facility
7
IA AVG
19
Rank
#211 / 282 |
58.1%
Facility
58.1%
IA AVG
66.2%
Rank
#228 / 379 | 9 | 6
Facility
6
IA AVG
6.6
Rank
#187 / 348 | 0
Facility
0
IA AVG
0.8
Rank
#1 / 348 |
| Prairie Hills at Cedar Rapids |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Cedar Rapids | 86
Facility
86
IA AVG
73
Rank
#102 / 407 | Yes |
47
Facility
47
IA AVG
45
Rank
#246 / 528 | - | 17
Facility
17
IA AVG
19
Rank
#151 / 282 |
50.0%
Facility
50.0%
IA AVG
66.2%
Rank
#263 / 379 | 18 | 6
Facility
6
IA AVG
6.6
Rank
#187 / 348 | 3
Facility
3
IA AVG
0.8
Rank
#298 / 348 |
| Valley View Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Des Moines (Fairmont Park) | 79
Facility
79
IA AVG
73
Rank
#126 / 407 | Yes |
38
Facility
38
IA AVG
45
Rank
#305 / 528 | - | 54
Facility
54
IA AVG
19
Rank
#2 / 282 |
100.0%
Facility
100.0%
IA AVG
66.2%
Rank
#1 / 379 | 24 | 7
Facility
7
IA AVG
6.6
Rank
#205 / 348 | 2
Facility
2
IA AVG
0.8
Rank
#281 / 348 |
| Grand Living At Tower Place |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | West Des Moines (South 51St Street) | 76
Facility
76
IA AVG
73
Rank
#134 / 407 | Yes |
63
Facility
63
IA AVG
45
Rank
#134 / 528 | Studio / 1 bed / 2 bed | 5
Facility
5
IA AVG
19
Rank
#232 / 282 |
47.4%
Facility
47.4%
IA AVG
66.2%
Rank
#292 / 379 | 7 | 3
Facility
3
IA AVG
6.6
Rank
#93 / 348 | 1
Facility
1
IA AVG
0.8
Rank
#250 / 348 |
| Journey Senior Services |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Carroll | 36
Facility
36
IA AVG
73
Rank
#361 / 407 | No |
80
Facility
80
IA AVG
45
Rank
#47 / 528 | - | 8
Facility
8
IA AVG
19
Rank
#202 / 282 |
75.0%
Facility
75.0%
IA AVG
66.2%
Rank
#154 / 379 | 4 | 2
Facility
2
IA AVG
6.6
Rank
#57 / 348 | 0
Facility
0
IA AVG
0.8
Rank
#1 / 348 |
The legal owner and operator of Journey Senior Services is No Related Entities Found.
Journey Senior Services has a walk score of 80. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to IA state health department records, Journey Senior Services's license number is S0374.
According to IA state health department records, Journey Senior Services's license expires on May 22, 2028.
Journey Senior Services's occupancy is 75%.
The team at Journey Senior Services can be reached at [email protected].
Nancy Snyder is the administrator of Journey Senior Services.
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