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Nursing Home in Little Rock

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Hickory Heights Health & Rehab

Nursing Home in Little Rock

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Hickory Heights Health & Rehab

3 Chenal Heights Dr, Little Rock, AR 72223 View map
Overview of Hickory Heights Health & Rehab

Hickory Heights Health & Rehab is a home where seniors are embraced with grace and fulfillment. The dedicated team of compassionate professionals, including licensed physicians, nurse practitioners, and advanced practice nurses, and therapists, ensure that exceptional care and support are provided to all residents. The comprehensive range of services offered encompasses short-term rehabilitation, respite care, and long-term care, tailored to meet the individual needs of each resident.
Beyond the confines of the facility, Hickory Heights offers a secured courtyard with a putting green, providing residents with a serene outdoor environment for relaxation and leisure. A captivating reading library and a well-appointed dining area create spaces for socializing and fostering connections. Transportation services, health management assistance, and mail services are available, taking care of the daily tasks and allowing residents to focus on enjoying life to the fullest. Hickory Heights also values the concept of home, embracing the belief that visiting hours should not restrict loved ones from spending quality time with their loved ones.. 

(501) 830-2273

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5
Arkansas average: 3.2/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
3/5
Arkansas average: 2.9/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
Arkansas average: 3.3/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
Arkansas average: 3.7/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
4h 47m per day

This home provides 1% more nursing time per resident than the Arkansas average.

Arkansas average: 4h 45m per day

Staffing hours breakdown

Info Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Staff type Facility State avg National avg
Registered Nurse (RN) Info Registered nurse hours per resident per day. 29m per day 24m per day 41m per day
Nurse Aide Info Nurse aide hours per resident per day. 2h 56m per day 2h 44m per day 2h 21m per day
Total Nursing (Weekend) Info Total number of nurse staff hours per resident per day on weekends. 3h 37m per day 3h 29m per day 3h 26m per day
Physical Therapist Info Physical therapist staff hours per resident per day. 1m per day 2m per day 4m per day
RN (Weekend) Info Registered nurse hours per resident per day on weekends. 22m per day 16m per day 29m per day

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home is often near full

That suggests steady demand, but availability may be limited.

Higher demand than most homes in Arkansas
Occupancy rate 95%
Residents per day (avg) 97
Occupancy rate
95%
Residents per day (avg)
97

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 3 - 4 months

Private pay

44% of new residents, often for short stays.

Typical stay 4 - 5 months

Medicaid

20% of new residents, often for long-term daily care.

Typical stay 3 years

Finances and operations

Privately-owned community
Home revenue
$17.0M
Profit
$1.3M
Privately-owned community
Home revenue
$16,969,434.00
Profit
$1,273,571.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.0M
35.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
Total costs $15.7M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License details

Facility type
Skilled Nursing Facility With Dual Certified Beds (medicaid/medicare)
County: Pulaski

Additional licensing details

Business type: Limited Liability Company
CMS Certification Number: 45455
Certification type: XIX/XVIII

Ownership & operating entity

Hickory Heights Health & Rehab is legally operated by Hickory Heights Health and Rehab, LLC, and administrated by Deborah Mack.

Type Of Units

Medicaid and Medicare
120 units
Total beds
120 units

Contact Information

Fax: 501-830-2279

Types of Care at Hickory Heights Health & Rehab

Nursing Home
Contact Hickory Heights Health & Rehab

Inspection History

In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.

Health Inspection History

Inspections
Total health inspections 4

Arkansas average 4.2


Last Health inspection on Aug 2025

Total health citations 23

Arkansas average 21.8

Citations per inspection
5.75

Arkansas average 5.32


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

17 of 23 citations resulted from standard inspections; 3 of 23 resulted from complaint investigations; and 3 of 23 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Arkansas average

Arkansas average: 0.4


Serious Health citations More info 0
100% better than Arkansas average

Arkansas average: 0.2

0 critical citations More info Arkansas average: 0.4

0 serious citations More info Arkansas average: 0.2

23 moderate citations More info Arkansas average: 20.9

0 minor citations More info Arkansas average: 0.4
Citations history (last 3 years)
Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. Aug 07, 2025
Corrected

Environmental moderate citation Info Issues related to building safety, cleanliness, maintenance, and overall living conditions. May 03, 2024
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. May 03, 2024
Corrected

Nutrition moderate citation Info Issues related to food quality, meal service, and resident's nutritional needs. May 03, 2024
Corrected

Compare Nursing Homes around Little Rock The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.

5 facilities compared · CMS & AR Dept. of Health data · Updated Apr 2026

Filter by care type
Encore at West Little Rock
MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Little Rock (Rainwood Cove)
97
75.4%
+6%
4.26
+41%
-9%
0
22
2.4
0
74
-
51
Nichols, Courtney
$8.1M
$4.0M
49.4%
45390
Hickory Heights Health & Rehab
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Little Rock
120
95.0%
+33%
4.78
+14%
+2%
0
23
5.8
0
97
A+
10
Phillips, Renee
$17.0M
$6.0M
35.5%
45455
The Green House Cottages of Poplar Grove
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Little Rock (Leander)
118
93.8%
+32%
6.16
-38%
+32%
0
34
3.4
0
106
A+
31
Marybret, Llc
$15.4M
$6.6M
42.7%
45466
The Blossoms at Midtown Rehab & Nursing Center
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

HC

Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Little Rock (Hillcrest)
154
59.4%
-17%
3.93
+74%
-16%
0
26
4.3
0
85
-
63
West Markham Street Operating Llc
$13.1M
$4.4M
33.5%
45450
Good Shepherd Nursing and Rehabilitation Center
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Little Rock (John Barrow)
120
89.8%
+26%
3.98
-66%
-15%
0
35
7.0
0
96
-
1
Lamb, Bobby
$17.5M
$5.3M
30.3%
45343

Places of interest near Hickory Heights Health & Rehab

Address 11.4 miles from city center — 2.55 miles to nearest hospital (Physical Therapy Institute-West Little Rock)

Address 3 Chenal Heights Dr, Little Rock, AR 72223

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 160
Employees 137
Contractors 23
Staff to resident ratio 1.51:1
6% worse than Arkansas average

Arkansas average ratio: 1.61:1

Avg staff/day 63
Average shift 7.8 hours
0% compared with Arkansas average

Arkansas average: 8 hours

Total staff hours (quarter) 44,891
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.8 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 29
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.1 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 83
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

3.5%

1,563 contractor hours this quarter

Physical Therapy Aide: 5 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Qualified Social Worker: 4 Speech Language Pathologist: 2 Occupational Therapy Aide: 1 Clinical Nurse Specialist: 1 Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant8308327,26091100%8
Licensed Practical Nurse290297,17191100%8.1
Registered Nurse100102,84891100%7.8
Occupational Therapy Aide3141,4938897%8.1
RN Director of Nursing3031,4746976%7.9
Clinical Nurse Specialist1127127178%7.8
Medication Aide/Technician3035726774%6.7
Administrator1015206571%8
Dental Services Staff1015046369%8
Nurse Practitioner1014806066%8
Speech Language Pathologist0224656571%6.4
Nurse Aide in Training1013614954%7.4
Qualified Social Worker0443276571%5
Physical Therapy Aide0552935055%5.7
Other Dietary Services Staff1011441921%7.6
Respiratory Therapy Technician0441104044%2.6
Physical Therapy Assistant0441103741%2.8
Occupational Therapy Assistant0113533%11.5
Medical Director0111233%4
83 Certified Nursing Assistant
% of Days 100%
29 Licensed Practical Nurse
% of Days 100%
10 Registered Nurse
% of Days 100%
4 Occupational Therapy Aide
% of Days 97%
3 RN Director of Nursing
% of Days 76%
2 Clinical Nurse Specialist
% of Days 78%
3 Medication Aide/Technician
% of Days 74%
1 Administrator
% of Days 71%
1 Dental Services Staff
% of Days 69%
1 Nurse Practitioner
% of Days 66%
2 Speech Language Pathologist
% of Days 71%
1 Nurse Aide in Training
% of Days 54%
4 Qualified Social Worker
% of Days 71%
5 Physical Therapy Aide
% of Days 55%
1 Other Dietary Services Staff
% of Days 21%
4 Respiratory Therapy Technician
% of Days 44%
4 Physical Therapy Assistant
% of Days 41%
1 Occupational Therapy Assistant
% of Days 3%
1 Medical Director
% of Days 3%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total census
106 residents
Residents by payment source
Medicare
14 residents (13.2%)
Medicaid
78 residents (73.6%)
Private pay or other
14 residents (13.2%)
Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 3.6
54% better than Arkansas average

Arkansas average: 7.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 4.0
70% better than Arkansas average

Arkansas average: 13.3

Long-stay resident measures
Significantly above average Arkansas avg: 4.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 2.7%
76% better than Arkansas average

Arkansas average: 11.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 4.5%
66% better than Arkansas average

Arkansas average: 13.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 4.8%
69% better than Arkansas average

Arkansas average: 15.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.2%
7% worse than Arkansas average

Arkansas average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.9%
17% better than Arkansas average

Arkansas average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than Arkansas average

Arkansas average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 2.4%
51% better than Arkansas average

Arkansas average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 13.2%
26% worse than Arkansas average

Arkansas average: 10.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
6% better than Arkansas average

Arkansas average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
In line with Arkansas average

Arkansas average: 96.2%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.97
In line with Arkansas average

Arkansas average: 1.97

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 2.10
In line with Arkansas average

Arkansas average: 2.18

Short-stay resident measures
Average Arkansas avg: 2.5 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 100.0%
24% better than Arkansas average

Arkansas average: 80.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 86.7%
12% better than Arkansas average

Arkansas average: 77.7%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 31.2%
24% worse than Arkansas average

Arkansas average: 25.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 12.2%
12% better than Arkansas average

Arkansas average: 13.8%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Arkansas average

Arkansas average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 53.7%
In line with Arkansas average

Arkansas average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 49.4%
In line with Arkansas average

Arkansas average: 50.6%

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Financial Aid for Arkansas Seniors

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ARChoices

Arkansas Medicaid ARChoices

Age 65+ or 21+ with disability, Arkansas resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural focus; possible waitlists.

Choices in Living Resource Center

Arkansas Choices in Living

Age 60+, Arkansas resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited direct funding; mostly referral-based.

Living Choices Assisted Living Waiver

Arkansas Medicaid Living Choices Assisted Living Waiver

Age 65+, Arkansas resident, requires nursing home-level care, lives in a Level II assisted living facility.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple); spousal rules apply.

Limited provider network; excludes Level I facilities (no nursing services).

Program of All-Inclusive Care for the Elderly (PACE)

Arkansas Medicaid PACE

Age 55+, Arkansas resident, nursing home-level care, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited geographic availability.

Arkansas State Plan Personal Care

Arkansas Medicaid Personal Care Program

Any age, Arkansas resident, needs ADL/IADL help, Medicaid-eligible.

~$1,004/month (individual).

$9,660 (individual), $14,470 (couple).

No nursing home-level care requirement.

Senior Community Service Employment Program (SCSEP)

Arkansas SCSEP (federally funded, state-administered)

Age 55+, unemployed, low-income, Arkansas resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents.