Hilton East Assisted Living
Hilton East Assisted Living
Overview of Hilton East Assisted Living
Hilton East Assisted Living is a 205-bed adult home at 231 East Avenue, Hilton, Monroe County, New York, owned and operated by Hilton East Assisted Living LLC. The New York Department of Health, Office of Aging and Long Term Care, conducts inspection oversight. The facility provides assisted living with nursing services, medication management, daily activities, transportation to medical appointments, and three daily meals in a restaurant-style dining room.
The inspection record reflects persistent compliance gaps across multiple care domains. The most recent inspection on July 15, 2025, and the May 8, 2025, complaint investigation each resulted in zero deficiencies. However, the May 2, 2025, complaint investigation identified 7 deficiencies spanning resident services (two), environmental standards (four), and disaster/emergency planning (two). December 17, 2024, found 3 deficiencies for resident services and personnel (two).
October 16, 2024, cited 1 for resident services supervision. April 10, 2025, identified 1 for records/reports. August 28, 2024, found 2 for admission standards and records/reports.
Deficiency rates average 7 per year over the past two years, 37% worse than the New York average of 5.1 per year. Recurring violation categories include resident services (cited in 5 of 9 recent complaint investigations), environmental standards (4), records/reports (3), and personnel (2). All violations resulted in approved plans of correction.
One enforcement action is on record: Stipulation & Order #ACF-23-014 (November 8, 2023), a formal state agreement to correct serious/repeated issues.
The facility reported 22 complaints, equating to 10.7 per 100 occupied beds, below the New York average of 49.9. No fines or immediate jeopardy findings were documented.
Services include nursing services, medication management, meal service three times daily in a restaurant-style setting, daily activities and entertainment, transportation coordination, and life assistance (laundry, housekeeping, food prep). Amenities include comfortable rooms, activity areas, on-site hair salon and beauty services, and volunteer programs.
The concentration of deficiencies in resident services, environmental standards, and records/reports, with only two complaint investigations since May 2025 yielding zero violations, suggests either recent corrective action implementation or potential inconsistency in compliance.
Families should request documentation of corrective action completion, with focus on resident services protocols, environmental safety standards, disaster planning procedures, and records management systems.
205-bed community Rank #159 / 748Bed count — State benchmarkedThis home is ranked 159th out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score: 65 / 100 Rank #652 / 1173Walk Score — State benchmarkedThis home is ranked 652nd out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyMonroe
License Number370-F-208
Owner NameHilton East Assisted Living LLC
Nursing Services
Comfortable Rooms
Activity Areas
Life Assistance (Laundry
Food Prep
Hair Salon
Housekeeping)
Daily Activities And Entertainment
On-Site Beauty/Barber Shop
Volunteer Program
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2024 · 2 years of data
0 enforcement actions
14 citations
22 complaints
17 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
13 points above the New York average for nursing homes (83/100)
Rank #42 / 593 in New York Inspection Score — State benchmarked This home is ranked 42nd out of 593 homes in New York. Shows this facility's inspection score compared to the New York average among 593 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. Inspection score: 96 out of 100. Letter grade A. 13 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2024 vs. New York state average
Overall vs. NY average
5 Worse
Metrics worse than New York average:
• Total citations (8% above)
• Citations per year (8% above)
• Total inspections (89% above)
• Inspections with citations (325% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Citations per inspection (43% below)
• Total complaints (72% below)
• Complaints per year (72% below)
• Complaints per bed (78% below)
• Complaint investigations (100% below)
• Total citations (8% above)
• Citations per year (8% above)
• Total inspections (89% above)
• Inspections with citations (325% above)
• Inspection citation rate (127% above) 5 Better Metrics better than New York average:
• Citations per inspection (43% below)
• Total complaints (72% below)
• Complaints per year (72% below)
• Complaints per bed (78% below)
• Complaint investigations (100% below)
Latest Inspection
July 15, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 14 | 13 | This facility has 8% more total citations than a typical New York nursing home (14 vs. NY avg 13).↑ 8% worse |
|
Citations per year
Average citations per year since 2024.
| 7 | 6.5 | This facility has 8% more citations per year than a typical New York nursing home (7 vs. NY avg 6.5).↑ 8% worse |
|
Citations per inspection
Average citations per inspection.
| 0.8 | 1.4 | This facility has 43% fewer citations per inspection than a typical New York nursing home (0.8 vs. NY avg 1.4).↓ 43% better |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 17 | 9 | This facility has 89% more total inspections than a typical New York nursing home (17 vs. NY avg 9).↑ 89% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 17 | 4 | This facility has 325% more inspections with citations than a typical New York nursing home (17 vs. NY avg 4).↑ 325% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 22 | 79 | This facility has 72% fewer total complaints than a typical New York nursing home (22 vs. NY avg 79).↓ 72% better |
|
Complaints per year
Average complaints per year since 2024.
| 11 | 39.5 | This facility has 72% fewer complaints per year than a typical New York nursing home (11 vs. NY avg 39.5).↓ 72% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.11 | 0.50 | This facility has 78% fewer complaints per bed than a typical New York nursing home (0.11 vs. NY avg 0.5).↓ 78% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- July 15, 2025 inspection found no violations and no deficiencies for this 60-bed facility.
- May 2, 2025 inspection cited seven deficiencies involving resident services, environmental standards, and disaster planning.
- Recent complaints investigations from December 2024 to May 2025 showed repeated issues with resident services and records, but no substantiated complaints or harm-level findings.
Places of interest near Hilton East Assisted Living
0.0 miles from city center
Estimated distance in miles from Hilton's city center to Hilton East Assisted Living's address, calculated via Google Maps.
Calculate Travel Distance to Hilton East Assisted Living
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Compare Assisted Living around Monroe County
The information below is reported by the New York State Department of Health.
| Hilton East Assisted Living | AL | Hilton | 205
Facility
205
NY AVG
160
Rank
#159 / 748 | No |
65
Facility
65
NY AVG
63
Rank
#652 / 1173 | - | 96
Facility
96
NY AVG
83
Rank
#42 / 593 | 26 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#259 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | - |
| Fairport Rehab & Nursing Center | AL NH PC | Fairport (Fairport-Nine Mile Point Road) | 142
Facility
142
NY AVG
160
Rank
#361 / 748 | No |
35
Facility
35
NY AVG
63
Rank
#910 / 1173 | Fairport Baptist Homes Adult Care Facility, Inc | 66
Facility
66
NY AVG
83
Rank
#541 / 593 | 12 | 91.7%
Facility
91.7%
NY AVG
44.4%
Rank
#283 / 318 | 5
Facility
5
NY AVG
6
Rank
#182 / 318 | 38
Facility
38
NY AVG
14.5
Rank
#310 / 318 | 3.2
Facility
3.2
NY AVG
1.6
Rank
#297 / 318 | 1 Bed |
| Cherry Ridge | AL ADC HC IL MC NH | Webster (Town Of Webster) | 87
Facility
87
NY AVG
160
Rank
#550 / 748 | Yes |
46
Facility
46
NY AVG
63
Rank
#815 / 1173 | The Glen At Cherry Ridge, LLC | 78
Facility
78
NY AVG
83
Rank
#382 / 593 | 9 | 44.4%
Facility
44.4%
NY AVG
44.4%
Rank
#181 / 318 | 5
Facility
5
NY AVG
6
Rank
#182 / 318 | 6
Facility
6
NY AVG
14.5
Rank
#195 / 318 | 0.7
Facility
0.7
NY AVG
1.6
Rank
#168 / 318 | Cottage / 1 Bed / 2 Bed |
| St Anns Community | AL ADC HC NH PC | Webster | 72
Facility
72
NY AVG
160
Rank
#610 / 748 | No |
75
Facility
75
NY AVG
63
Rank
#530 / 1173 | St Anns Nursing Home Company Inc (The Heritage) (Not For Profit) | 85
Facility
85
NY AVG
83
Rank
#254 / 593 | 9 | - | - | - | - | - |
Financial Assistance for
Assisted Living in New York
Hilton East Assisted Living is located in Hilton, New York.
Here are the financial assistance programs available to residents in New York.
Frequently Asked Questions about Hilton East Assisted Living
Is Hilton East Assisted Living in a walkable area?
Hilton East Assisted Living has a walk score of 65. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Hilton East Assisted Living?
According to NY state health department records, Hilton East Assisted Living's license number is 370-F-208.
How many beds does Hilton East Assisted Living have?
Hilton East Assisted Living has 205 beds.
Are there photos of Hilton East Assisted Living?
Yes — there are 5 photos of Hilton East Assisted Living in the photo gallery on this page.
What is the address of Hilton East Assisted Living?
Hilton East Assisted Living is located at 231 East Avenue, Hilton, NY 14468.
What is the phone number of Hilton East Assisted Living?
(585) 392-7171 will put you in contact with the team at Hilton East Assisted Living.
What county is Hilton East Assisted Living located in?
Hilton East Assisted Living is in Monroe County.
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