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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
West Hartford Health and Rehabilitation aims to reinvent the meaning of skilled nursing and rehabilitation for seniors through the exceptional level of care delivered by their patient-friendly staff to offer the best care possible for their residents; they are guaranteed to rejuvenate and recover in a safe and comfortable environment. West Hartford does its best to ensure everyone can thrive in a home that gets to know its residents and empower them to embrace a new chapter in their lives.
Specializing in long-term care, short-term rehabilitation, and memory care services, a list of services helps boost a speedy recovery. Wound care, joint replacement, physical therapy, non-ventilator-dependent, pain management, tube feeding, and surgical recovery are some of the interdisciplinary services offered.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 53m per day | ▲ 6% State avg: 50m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 19m per day | ■ Avg State avg: 2h 17m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 25m per day | ■ Avg State avg: 3h 25m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 20% State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 19m per day | ▼ 32% State avg: 28m per day · National avg: 29m per day |
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
27% of new residents, usually for short-term rehab.
58% of new residents, often for short stays.
15% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #32 / 71Payroll — state benchmarkedThis home is ranked 32nd out of 71 homes in Connecticut.Shows total annual staff payroll benchmarked to the Connecticut average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Similar to the Connecticut average: 84%Key information about the people who lead and staff this community.
In Connecticut, the Department of Public Health, Facility Licensing and Investigations Section conducts mandatory inspections and unannounced surveys to monitor the quality of care in long-term facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Connecticut state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 58 | 19 | This facility has 205% more total deficiencies than a typical Connecticut nursing home (58 vs. CT avg 19).↑ 205% worse |
|
Deficiencies per year
Average deficiencies per year since 2017.
| 6.4 | 2.1 | This facility has 205% more deficiencies per year than a typical Connecticut nursing home (6.4 vs. CT avg 2.1).↑ 205% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4.5 | 1.5 | This facility has 200% more deficiencies per inspection than a typical Connecticut nursing home (4.5 vs. CT avg 1.5).↑ 200% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | CT Average | vs. CT Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 13 | 13 | This facility has total inspections in line with the Connecticut average (13 vs. CT avg 13).— At avg |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
West Hartford Health & Rehabilitation Center’s inspection record is problematic, with multiple deficiencies found on August 29, 2025, including nine citations related to resident care, discharge procedures, environmental cleanliness, and documentation. The facility failed to maintain a safe, homelike environment, delayed treatment orders, neglected proper respiratory and hospice care planning, and had unsanitary ice machines; complaint investigations of abuse allegations were unsubstantiated. Prior inspections also revealed repeated issues with injury reporting, pressure ulcer management, infection control, and medication errors, showing inconsistent compliance over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsConnecticut average 5.7
Last Health inspection on Aug 2025
Connecticut average 32
Connecticut average 5.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
23 of 25 citations resulted from standard inspections; and 2 of 25 came from combined inspections (standard and complaint).
100% better than Connecticut averageConnecticut average: 0.3
0
100% better than Connecticut averageConnecticut average: 0.7
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 29, 2025
Corrected
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 29, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Aug 29, 2025
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Aug 29, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
West Hartford Health and Rehabilitation is located in West Hartford, Connecticut.
Here are the financial assistance programs available to residents in Connecticut.
6.1 miles from city center
Estimated distance in miles from West Hartford's city center to West Hartford Health and Rehabilitation's address, calculated via Google Maps.
— 2.16 miles to nearest hospital (Bariatric Center of Excellence at Saint Francis)
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
0% compared with Connecticut averageConnecticut average ratio: 1.88:1
0% compared with Connecticut averageConnecticut average: 7.5 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Total hours from contractors
5,696 contractor hours this quarter
| Certified Nursing Assistant | 80 | 63 | 143 | 27,188 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 30 | 6 | 36 | 10,374 | 91 | 100% | 7.9 |
| Registered Nurse | 18 | 0 | 18 | 4,530 | 91 | 100% | 8 |
| Clinical Nurse Specialist | 7 | 1 | 8 | 1,962 | 90 | 99% | 6.4 |
| Other Social Services Staff | 5 | 0 | 5 | 1,461 | 75 | 82% | 7.6 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 1,131 | 77 | 85% | 9.4 |
| Mental Health Service Worker | 2 | 0 | 2 | 932 | 64 | 70% | 7.6 |
| Physical Therapy Aide | 0 | 3 | 3 | 911 | 65 | 71% | 7.8 |
| Feeding Assistant | 0 | 2 | 2 | 517 | 65 | 71% | 4.3 |
| Speech Language Pathologist | 0 | 2 | 2 | 457 | 60 | 66% | 7.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 423 | 63 | 69% | 6.7 |
| Qualified Social Worker | 0 | 2 | 2 | 421 | 61 | 67% | 6.9 |
| Administrator | 1 | 0 | 1 | 417 | 56 | 62% | 7.4 |
| Nurse Practitioner | 1 | 0 | 1 | 401 | 52 | 57% | 7.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 286 | 49 | 54% | 5.8 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 203 | 40 | 44% | 5.1 |
| Medical Director | 0 | 2 | 2 | 137 | 34 | 37% | 3.7 |
| Other Physician | 0 | 1 | 1 | 73 | 19 | 21% | 3.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 40 | 6 | 7% | 6.6 |
| Qualified Activities Professional | 0 | 1 | 1 | 2 | 1 | 1% | 2 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
130Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.3
30% better than Connecticut averageConnecticut average: 10.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
39% better than Connecticut averageConnecticut average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.7%
59% better than Connecticut averageConnecticut average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
14.4%
25% better than Connecticut averageConnecticut average: 19.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.3%
35% better than Connecticut averageConnecticut average: 24.9%
Percent of long-stay residents experiencing one or more falls with major injury
3.1%
11% better than Connecticut averageConnecticut average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
5.3%
16% worse than Connecticut averageConnecticut average: 4.6%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Connecticut averageConnecticut average: 1.7%
Percent of long-stay residents who lose too much weight
6.1%
In line with Connecticut averageConnecticut average: 6.3%
Percent of long-stay residents who have depressive symptoms
1.0%
93% better than Connecticut averageConnecticut average: 15.2%
Percent of long-stay residents who received an antipsychotic medication
26.7%
56% worse than Connecticut averageConnecticut average: 17.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
12% better than Connecticut averageConnecticut average: 87.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
6% better than Connecticut averageConnecticut average: 93.5%
Number of hospitalizations per 1,000 long-stay resident days.
2.73
30% worse than Connecticut averageConnecticut average: 2.10
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.04
33% worse than Connecticut averageConnecticut average: 1.53
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
42% better than Connecticut averageConnecticut average: 70.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
28% better than Connecticut averageConnecticut average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
43% better than Connecticut averageConnecticut average: 69.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
22.3%
11% better than Connecticut averageConnecticut average: 25.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
16.3%
47% worse than Connecticut averageConnecticut average: 11.1%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Connecticut averageConnecticut average: 0.8%
Rate of successful return to home or community from a skilled nursing facility.
62.3%
23% better than Connecticut averageConnecticut average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the Connecticut Department of Public Health, Facility Licensing and Investigations Section.
| West Hartford Health and Rehabilitation |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. | West Hartford (Fernridge Place) | 160 | 86.5% | +3% | - | -30% | - | 0 | 25 | 8.3 | - | 130 | - | 67 | Article Vi Marital Trust Under Leonard J. Schwartz Revocable Trust | $27.3M | $8.2M | 29.9% | 75278 | ||||
| Avery Heights |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hartford (South West) | 199 | 88.3% | +5% | 3.73 | -16% | -6% | 3 | 40 | 6.7 | 4 | 171 | - | 37 | Patrick Gilland | $36.2M | $10.8M | 30% | 75063 | ||||
| Avery Heights Assisted Living and Memory Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hartford (South West) | 199 | 88.3% | +5% | 3.73 | -16% | -6% | 3 | 40 | 6.7 | 4 | 171 | - | 39 | Patrick Gilland | $36.2M | $10.8M | 30% | 75063 | ||||
| Chelsea Place Care Center LLC |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Hartford (West End) | 216 | 90.6% | +8% | 3.69 | - | -23% | -7% | 0 | 49 | 4.5 | - | 199 | A+ | 82 | Solomon Melamed | $23.1M | $11.4M | 49.3% | 75299 | |||
| Hughes Health and Rehabilitation | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | West Hartford | 170 | - | - | - | - | - | - | - | - | 0 | - | - | - | - | - | 68 | #N/A | $16.8M | $7.1M | 42.3% | 75082 |
Historical financial and operational data for West Hartford Health and Rehabilitation based on CMS SNF Cost Reports.
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West Hartford Health and Rehabilitation is in the Fernridge Place neighborhood of West Hartford.
The team at West Hartford Health and Rehabilitation speaks Creole, French, Haitian, Italian, Jamaican, Portuguese, Russian, and Spanish.
West Hartford Health and Rehabilitation has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to CT state health department records, West Hartford Health and Rehabilitation's license number is 1057C.
According to CT state health department records, West Hartford Health and Rehabilitation's license expires on June 30, 2027.
West Hartford Health and Rehabilitation's occupancy is 81%.
Yes — there are 31 photos of West Hartford Health and Rehabilitation in the photo gallery on this page.
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