3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Redwoods offers assisted living, independent living, memory care, and nursing home care in Mill Valley, CA. Assisted living includes help with daily tasks such as bathing, dressing, and medication while the resident keeps an apartment. Independent living provides private living with community services and no daily care, while memory care offers a secured setting with supervision for someone at risk of wandering. Nursing home care provides licensed nursing care on site around the clock, and the community has 150 beds.
The Redwoods may be a good fit for a resident whose needs may grow over time because all four care levels are available in one community. Medicare, Medicaid, and private pay are accepted: Medicare can apply to short term skilled care after a hospital stay, Medicaid may help when savings do not cover a long stay, and private pay is another payment option. Community Church Retirement Center operates The Redwoods.
Housing includes studios, one bedroom apartments, and suites. A studio provides a single private living space. Residents can use a wellness center with a gym and pool, level paths along the marsh, private balconies and patios, and an organic garden with elevated planting beds. Specialized activities and therapies support cognitive stimulation, while garden outings provide an organized outdoor activity.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident per day and state rankings: CMS Provider Information.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 27mStandout metric: RN, weekends is +13% above California average
2 of 6 metrics below California average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
A mid-sized community that may balance personal attention with shared amenities and social activities.
150Medium-capacity home · Offers a balance of services and community atmosphere.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Occupancy lower than 85% suggests more openings may be available.
Based on 112 residents and 150 beds. Source: state licensing agency resident count
Similar to the California average: 76.5%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
The Redwoods is legally operated by Community Church Retirement Center.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
9 points below the California average for state-licensed facilities (83/100)
Category breakdown
6 serious citations in 15 inspections
0.27 moderate citations per inspection (4 in 15 inspections) · 73% more than the typical state-licensed CA facility (median: 0.15)
2 complaint visits per 100 resident beds (3 across 150 beds) · 4× fewer than the typical state-licensed CA facility (median: 8)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 10 | 9.0 | This facility has 11% more total citations than a typical California assisted living residence (10 vs. CA avg 9).↑ 11% worse |
|
Serious citations (Type A)
Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
| 6 | 3.0 | This facility has 100% more serious citations (type a) than a typical California assisted living residence (6 vs. CA avg 3).↑ 100% worse |
|
Moderate citations (Type B)
Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.
| 4 | 4.0 | This facility has moderate citations (type b) in line with the California average (4 vs. CA avg 4).— At avg |
|
Citations per inspection
Average citations per inspection.
| 0.7 | 0.6 | This facility has 17% more citations per inspection than a typical California assisted living residence (0.7 vs. CA avg 0.6).↑ 17% worse |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total inspections
Combined count of official scheduled inspections, complaint visits and other regulatory visits. California counts each evaluation report, so one trip can count twice when it serves two purposes.
| 15 | 19.0 | This facility has had 21% fewer total inspections than the California average (15 vs. CA avg 19). More inspections can mean more regulatory scrutiny rather than worse care.↓ 21% fewer |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 3 | 6.0 | This facility has had 50% fewer complaint visits than the California average (3 vs. CA avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 50% fewer |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 8 | 4.0 | This facility has had 100% more other visits than the California average (8 vs. CA avg 4). More inspections can mean more regulatory scrutiny rather than worse care.↑ 100% more |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 4 | 4.0 | This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
33% of new residents, usually for short-term rehab.
56% of new residents, often for short stays.
11% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (56% of admissions), and a typical private pay stay runs around 6 - 7 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.5 miles from city center
Estimated distance in miles from Mill Valley's city center to The Redwoods's address, calculated via Google Maps.
Add your location
Info below is compiled from the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
A complaint visit is an unannounced on-site visit by California's Community Care Licensing Division to investigate a complaint about the community, filed by a resident, a family member, staff or anyone else. A visit means a complaint was looked into, not that it was proven: the state may find it substantiated, inconclusive or unfounded. Fewer visits is better.
|
Count of California state "Type A" citations — the state's most serious citation category (immediate or serious harm to residents), from California state inspection data.
|
Number of years the company has been in operation.
|
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
|
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
|
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Piedmont Gardens | AL IL MC NH SNF | Oakland | 321
Facility
321
CA AVG
74
Rank
#46 / 2,023 | ? | Yes |
99
Facility
99
CA AVG
56
Rank
#1 / 1,409 | 20 | 4
Facility
4
CA AVG
6
Rank
#1,047 / 1,965 | 0
Facility
0
CA AVG
3
Rank
#1 / 2,011 | 33
Facility
33
CA AVG
11
Rank
#69 / 1,980 |
77.3%
Facility
77.3%
CA AVG
76.5%
Rank
#955 / 1,829 | - | Humangood & Humangood Norcal | Studio / Alcove / 1 Bed / 2 Bed |
| Valley Healthcare Center | AL HOS IL NH RC SNF | San Bernardino | 202
Facility
202
CA AVG
74
Rank
#133 / 2,023 | B- | No |
60
Facility
60
CA AVG
56
Rank
#671 / 1,409 | - | - | - | 12
Facility
12
CA AVG
11
Rank
#663 / 1,980 |
92.9%
Facility
92.9%
CA AVG
76.5%
Rank
#421 / 1,829 | A+ | - | Private / Semi-Private / 3 Bed Rooms |
| The Redwoods | AL IL MC NH | Mill Valley | 150 | C | No | - | 15 | 3 | 6 | 46 | 74.7% | - | Community Church Retirement Center | - |
| ManorCare Health Services-Palm Desert | AL IL MC NH | Palm Desert | 145
Facility
145
CA AVG
74
Rank
#347 / 2,023 | D+ | Yes |
19
Facility
19
CA AVG
56
Rank
#1,238 / 1,409 | 12 | 6
Facility
6
CA AVG
6
Rank
#1,199 / 1,965 | 0
Facility
0
CA AVG
3
Rank
#1 / 2,011 | 21
Facility
21
CA AVG
11
Rank
#355 / 1,980 |
76.6%
Facility
76.6%
CA AVG
76.5%
Rank
#982 / 1,829 | - | Blc Mirage Inn LP | Private / Semi-Private Rooms |
| Bellaken Garden | AL NH PC RC SNF | Oakland (Saint Elizabeth) | 58
Facility
58
CA AVG
74
Rank
#897 / 2,023 | A+ | No |
95
Facility
95
CA AVG
56
Rank
#43 / 1,409 | 8 | 2
Facility
2
CA AVG
6
Rank
#745 / 1,965 | 0
Facility
0
CA AVG
3
Rank
#1 / 2,011 | 26
Facility
26
CA AVG
11
Rank
#225 / 1,980 |
100.0%
Facility
100.0%
CA AVG
76.5%
Rank
#1 / 1,829 | A+ | Bellaken Health Group, Inc | - |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other CA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
The Redwoods is legally operated by Community Church Retirement Center.
The Redwoods's occupancy is 74.7%.
The Redwoods has been operating for approximately 46 years, based on available licensing and registration records.
No, The Redwoods has a no-pet policy.
The Redwoods is registered as a non-profit in CA.
The Redwoods received a 3-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
The Redwoods has 150 beds.
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