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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Springs of Chenal is a premier assisted living community in Little Rock, Arkansas, that provides seniors with a second home, offering peace of mind to their loved ones. Their goal is to help seniors maintain a healthy and joyful life, embracing all the adventures life has to offer. Their staff is committed to resident-centered care and strives for excellence in quality improvement.
At The Springs of Chenal, they believe in creating an environment where senior residents can thrive and enjoy their golden years. This assisted living community is designed with the utmost care. They offer nursing services, a top-notch staff, outstanding amenities, and specialized programs so that every resident’s health is continually prioritized.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 112th out of 182 homes in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 24m per day | ■ Avg State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 20m per day | ▲ 40% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 25m per day | ▼ 12% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 24m per day | ■ Avg State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▲ 50% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 25m per day | ▲ 56% State avg: 16m per day · National avg: 29m per day |
Lower than the Arkansas average: 71.3%The Springs of Chenal is legally operated by Allay Healthcare LLC, and administrated by Kaicee Rodrigues.
Key information about the people who lead and staff this community.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 40 | 21 | This facility has 90% more total deficiencies than a typical Arkansas nursing home (40 vs. AR avg 21).↑ 90% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 10 | 5.3 | This facility has 89% more deficiencies per year than a typical Arkansas nursing home (10 vs. AR avg 5.3).↑ 89% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Feb 2025
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
14 of 16 citations resulted from standard inspections; and 2 of 16 resulted from complaint investigations.
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
51% more staff per resident than Arkansas average
5% better than Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 8 RN Staff are full-time employees. No contractors work on this role.
8
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursAssists with medical care and medications.
22 total: 17 full-time employees and 5 contractors.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hoursHelps with daily care and mobility.
All 51 CNA Staff are full-time employees. No contractors work on this role.
51
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
166 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 51 | 0 | 51 | 11,411 | 92 | 100% | 8.9 |
| Licensed Practical Nurse | 17 | 5 | 22 | 4,533 | 92 | 100% | 10.2 |
| Registered Nurse | 8 | 0 | 8 | 1,640 | 92 | 100% | 9.6 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,513 | 88 | 96% | 7 |
| RN Director of Nursing | 2 | 0 | 2 | 976 | 67 | 73% | 8 |
| Speech Language Pathologist | 4 | 0 | 4 | 766 | 75 | 82% | 4.8 |
| Nurse Practitioner | 3 | 0 | 3 | 553 | 66 | 72% | 8.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 540 | 65 | 71% | 8.3 |
| Dietitian | 1 | 0 | 1 | 507 | 56 | 61% | 9 |
| Medication Aide/Technician | 1 | 0 | 1 | 481 | 61 | 66% | 7.9 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 64% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 426 | 54 | 59% | 7.6 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 361 | 61 | 66% | 5.9 |
| Physical Therapy Assistant | 3 | 0 | 3 | 281 | 49 | 53% | 4 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 217 | 44 | 48% | 4.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 85 | 12 | 13% | 7.1 |
| Occupational Therapy Aide | 0 | 1 | 1 | 57 | 15 | 16% | 3.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 20 | 8 | 9% | 2.5 |
| Medical Director | 0 | 1 | 1 | 8 | 4 | 4% | 2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.4
43% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
6.8
49% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
9.3%
19% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
5.8%
57% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
5.2%
65% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
2.0%
57% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
4.9%
In line with Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
3.8%
64% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.7%
In line with Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
87.5%
9% worse than Arkansas averageArkansas average: 96.2%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.8%
9% better than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.5%
63% worse than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.2%
6% worse than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.6%
10% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
8.3%
40% better than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
63.3%
18% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
53.0%
5% better than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
72% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
48Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Springs of Chenal based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #147 / 181Payroll — State benchmarkedThis home is ranked 147th out of 181 homes in Arkansas for payroll. Shows total annual staff payroll benchmarked to the Arkansas average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
8.2 miles from city center
Estimated distance in miles from Little Rock's city center to The Springs of Chenal's address, calculated via Google Maps.
— 1.13 miles to nearest hospital (Arkansas Heart Hospital)
Add your location
The Springs of Chenal is located in Little Rock, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Encore at West Little Rock |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Little Rock (Rainwood Cove) | 97
Facility
97
AR AVG
84
Rank
#145 / 330 | - | - | 4.26 | -23% | -9% | $0 | 22 | 2.4 | - | 74 | - |
51
Facility
51
AR AVG
34
Rank
#95 / 419 | Courtney Nichols | $8.1M | $4.9M | 60.7% | 45390 | ||||
| The Springs of Chenal |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Little Rock (John Barrow) | 70
Facility
70
AR AVG
84
Rank
#207 / 330 | 57.1% | -20% | 4.37 | +28% | -7% | $0 | 16 | 3.2 | - | 49 | A+ |
10
Facility
10
AR AVG
34
Rank
#342 / 419 | Samuel Vallery | $5.7M | $3.2M | 56.3% | 45288 | ||||
| Hickory Heights Health & Rehab |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Little Rock | 120
Facility
120
AR AVG
84
Rank
#61 / 330 | 99.2% | +39% | 4.78 | +47% | +2% | $0 | 23 | 5.8 | - | 119 | - |
10
Facility
10
AR AVG
34
Rank
#342 / 419 | Renee Phillips | $17.0M | $7.4M | 43.7% | 45455 | ||||
| The Green House Cottages of Poplar Grove |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Little Rock (Leander) | 120
Facility
120
AR AVG
84
Rank
#61 / 330 | 89.2% | +25% | 6.16 | -32% | +32% | $0 | 34 | 3.4 | - | 107 | A+ |
31
Facility
31
AR AVG
34
Rank
#229 / 419 | Marybret, LLC | $16.0M | $8.3M | 51.9% | 45466 | ||||
| The Blossoms at Midtown Rehab & Nursing Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Little Rock (Hillcrest) | 154
Facility
154
AR AVG
84
Rank
#7 / 330 | 52.6% | -26% | 3.93 | +72% | -16% | $0 | 26 | 4.3 | - | 81 | A- |
63
Facility
63
AR AVG
34
Rank
#35 / 419 | West Markham Street Operating LLC | $13.1M | $5.6M | 42.6% | 45450 |
The Springs of Chenal is in the John Barrow neighborhood of Little Rock.
The legal owner and operator of The Springs of Chenal is Allay Healthcare LLC.
The Springs of Chenal has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.
The Springs of Chenal's occupancy is 57%.
Kaicee Rodrigues is the administrator of The Springs of Chenal.
The Springs of Chenal has 70 beds.
(501) 224-8111 will put you in contact with the team at The Springs of Chenal.
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