Penrose Harbor at Heron‘s Key
Penrose Harbor at Heron‘s Key is a Memory Care Home in Washington
Penrose Harbor at Heron‘s… is a Memory Care Home in Washington
Penrose Harbor at Heron‘s Key
Penrose Harbor at Heron‘s Key is a Memory Care Home in Washington
Penrose Harbor at Heron‘s… is a Memory Care Home in Washington
Overview of Penrose Harbor at Heron‘s Key
Nestled in the charming Harbor Hill neighborhood overlooking the scenic town of Gig Harbor, Washington, Penrose Harbor at Heron’s Key is a distinguished senior living community that caters to senior living, senior rehabilitation, and assisted living needs. Penrose Harbor at Heron’s Key prides itself on offering a serene and engaging environment where residents can thrive in retirement.
With a commitment to enhancing the well-being of seniors, this assisted living community provides a wide range of amenities and services that foster a vibrant and fulfilling senior living experience.
Home Information
HERON'S KEY
-
Occupancy trails most facilities in the state, suggesting excess open capacity. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Residents tend to stay here longer than similar facilities across the state.
-
Home revenue ranks in the upper tier statewide, reflecting strong billing volume. Payroll spending sits in the top tier, showing a strong investment in staffing resources. Total income trails most communities, suggesting tighter operating margins.
-
Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights lead the state, showing strong demand from market-rate residents.
OccupancyBeds
49
Occupancy
67.7%
Total Bed Days Available
29565
Avg. Length of Stay
123 days
Avg. Residents per Day
20
FinanceHome Revenue
$22,595,067.00
Payroll Costs
$6,180,292.00
Profit
$-8,363,433.00
Total Home Costs
$31,664,844.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
27.4%
House Specifics:CCN
505531
Owner Name
HERONS KEY
Rural vs. Urban
Urban
County
Pierce
Type of Control
Governmental — City
OperationsTotal Admissions
73
Total Discharges
72
% Medicare Admissions
71%
% Private Pay Admissions
29%
% Medicare Discharges
75%
% Private Pay Discharges
25%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
5 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
3 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
5.88 hrs
Number of Fines
1
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
1802
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
1802
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
18693
49-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 36 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
License Status
OP
Facility Type
BH
License Expiration
October 31, 2026
Additional licensing details
License number:
2425
County:
Pierce
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Suite
Building Type: Two-story
Transportation Services
Fitness and Recreation
Types of Care at Penrose Harbor at Heron‘s Key
Assisted Living
Memory Care
Comparison Chart
The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.Compare Memory Care around Olympia
Cascade Park Gardens
AL
For seniors needing help with daily tasks but not full-time nursing.
Tacoma
85
No
67
-
-
-
-
-
-
-
-
-
-
-
-
Suite
Fieldstone Memory Care Olympia
AL
For seniors needing help with daily tasks but not full-time nursing.
Olympia
62
Yes
19
-
-
-
-
-
-
-
-
-
-
-
-
Suite
Penrose Harbor at Heron‘s Key
AL
For seniors needing help with daily tasks but not full-time nursing.
Gig Harbor
30
Yes
36
HERONS KEY
67.7%
$22,595,067.00
$6,180,292.00
27.4%
20.40
5/5
5.8765
4/5
5/5
3/5
1
Suite
Bethany Adult Family Home
AL
For seniors needing help with daily tasks but not full-time nursing.
Olympia
6 Residents
No
6
-
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Alpine Way Continuing Care Community
AL
For seniors needing help with daily tasks but not full-time nursing.
Shelton
-
Yes
18
-
-
-
-
-
-
-
-
-
-
-
-
Suite
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Touring Checklist for Senior Living
Touring a community? Use this expert-backed checklist to stay organized, ask the right questions, and find the perfect fit.
Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
0/250
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Places of interest near Penrose Harbor at Heron‘s Key
41.4 miles from city center
4340 Borgen Blvd, Gig Harbor, WA 98332
Calculate Travel Distance to Penrose Harbor at Heron‘s Key
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
69
Total Staff
57
Employees
12
Contractors
12,128
Total Hours (Quarter)
20
Avg Staff/Day
6.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 11 | 7.5 | No |
| Licensed Practical Nurse | 5 | 8.9 | No |
| Certified Nursing Assistant | 32 | 7.5 | No |
Staff by Category
Administration ⓘ
2 staff
7.7hs shift avg
Nursing Staff ⓘ
48 staff
7.6hs shift avg
Physicians & Practitioners ⓘ
2 staff
8hs shift avg
Therapy Services ⓘ
9 staff
5.9hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
1.1hs shift avg
Dietary Services ⓘ
4 staff
2.6hs shift avg
Other Services ⓘ
2 staff
8hs shift avg
Contractor Analysis
7.2%
of total hours from contractors
877 contractor hours this quarter
Physical Therapy Assistant: 1
Speech Language Pathologist: 1
Respiratory Therapy Technician: 5
Qualified Social Worker: 2
Diagnostic X-ray Services Staff: 1
Occupational Therapy Assistant: 1
Medical Director: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 32 | 0 | 32 | 5,589 | 91 | 100% | 7.5 |
| Registered Nurse | 11 | 0 | 11 | 2,267 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 5 | 0 | 5 | 613 | 54 | 59% | 8.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 497 | 60 | 66% | 8.3 |
| Administrator | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Other Dietary Services Staff | 3 | 0 | 3 | 443 | 86 | 95% | 2.8 |
| Speech Language Pathologist | 0 | 1 | 1 | 352 | 60 | 66% | 5.9 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 314 | 54 | 59% | 5.6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 223 | 29 | 32% | 7.7 |
| Physical Therapy Assistant | 0 | 1 | 1 | 192 | 38 | 42% | 5 |
| Dietitian | 1 | 0 | 1 | 131 | 63 | 69% | 2.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 9 | 3 | 3% | 3 |
| Qualified Social Worker | 0 | 2 | 2 | 5 | 4 | 4% | 1.1 |
| Medical Director | 0 | 1 | 1 | 3 | 3 | 3% | 1 |
| Diagnostic X-ray Services Staff | 0 | 1 | 1 | 3 | 2 | 2% | 1.3 |
Health Inspection History
Source: CMS Health Citations (Sep 2022 – Nov 2024)
4
Inspections
33
Total Citations
0
Critical (J-L)
1
Serious (G-I)
8.25
Citations/Inspection
Nov 2024
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Resident Rights
7
21% of total
Quality of Life & Care
7
21% of total
Pharmacy Services
5
15% of total
Infection Control
3
9% of total
Abuse, Neglect & Exploitation
1
3% of total
Environmental
1
3% of total
Citation Sources
Standard Inspections
32
Complaint Investigations
1
State Comparison (WA)
Avg Citations (State)
48.9
This Facility: 33
Avg Critical (State)
0.3
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Nov 15, 2024 | D | Environmental | F0921 | Corrected |
| Nov 15, 2024 | C | Nursing Services | F0732 | Corrected |
| Nov 15, 2024 | F | Nutrition | F0812 | Corrected |
| Nov 15, 2024 | D | Pharmacy | F0757 | Corrected |
| Nov 15, 2024 | D | Quality of Care | F0684 | Corrected |
| Nov 15, 2024 | D | Quality of Care | F0689 | Corrected |
| Nov 15, 2024 | D | Care Planning | F0656 | Corrected |
| Nov 15, 2024 | D | Resident Rights | F0559 | Corrected |
| Nov 15, 2024 | F | Resident Rights | F0572 | Corrected |
| Nov 15, 2024 | D | Resident Rights | F0578 | Corrected |
| Nov 15, 2024 | E | Resident Rights | F0623 | Corrected |
| Nov 15, 2024 | E | Resident Rights | F0625 | Corrected |
| Jan 08, 2024 | E | Nutrition | F0804 | Corrected |
| Jan 08, 2024 | D | Pharmacy | F0757 | Corrected |
| Jan 08, 2024 | D | Pharmacy | F0761 | Corrected |
| Aug 31, 2023 | G | Quality of Care | F0689 | Corrected |
| Sep 20, 2022 | D | Abuse/Neglect | F0943 | Corrected |
| Sep 20, 2022 | D | Infection Control | F0880 | Corrected |
| Sep 20, 2022 | D | Infection Control | F0881 | Corrected |
| Sep 20, 2022 | E | Infection Control | F0883 | Corrected |
| Sep 20, 2022 | E | Nutrition | F0812 | Corrected |
| Sep 20, 2022 | D | Pharmacy | F0757 | Corrected |
| Sep 20, 2022 | E | Pharmacy | F0758 | Corrected |
| Sep 20, 2022 | E | Quality of Care | F0684 | Corrected |
| Sep 20, 2022 | D | Quality of Care | F0688 | Corrected |
| Sep 20, 2022 | D | Quality of Care | F0689 | Corrected |
| Sep 20, 2022 | D | Quality of Care | F0690 | Corrected |
| Sep 20, 2022 | D | Care Planning | F0638 | Corrected |
| Sep 20, 2022 | D | Care Planning | F0641 | Corrected |
| Sep 20, 2022 | E | Care Planning | F0657 | Corrected |
| Sep 20, 2022 | D | Care Planning | F0658 | Corrected |
| Sep 20, 2022 | D | Resident Rights | F0552 | Corrected |
| Sep 20, 2022 | D | Resident Rights | F0582 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: Non-Profit Corporation
Resident Census by Payment Source
15
Total Residents
Private Pay/Other
15
(100%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Member Group
ⓘ
CCRC
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Family Council
ⓘ
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
8.6
Score
14% better than avg
State avg: 10.0
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
24.2
Score
16% worse than avg
State avg: 20.9
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
10.3%
Lost Too Much Weight
0.0%
Urinary Tract Infection
3.3%
Depressive Symptoms
3.5%
Falls with Major Injury
1.6%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
38.1%
Walking Ability Worsened
27.9%
High Risk Residents with Pressure Ulcers
3.2%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
34.3%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
100.0%
14% better than avg
State: 88.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
5.3%
270% worse than avg
State: 1.4%
Penalties & Fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total Fines
$15K
State avg: $82K
82% better than avg
Number of Fines
1
State avg: 1.8
Compared to State Average
Facility: $15K |
State Avg: $82K
Penalty History
Showing all 1 penalties (Aug 2023 - Aug 2023)
Aug 31, 2023
Civil Money Penalty
$15K
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for Washington Seniors
Program
State Program Name
Eligibility
Benefits
Community Options Program Entry System (COPES)
WA Medicaid COPES
- General: Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WA Specifics: High demand in urban areas (e.g., Seattle).
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Washington Family Caregiver Support Program
WA NFCSP
Official government program page
- General: Caregiver of someone 60+ (or with dementia), Washington resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- WA Specifics: High urban demand; rural outreach.
- Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Community First Choice (CFC)
Washington Community First Choice
Official government program page
- General: Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
- Income Limits (2025): ~$2,829/month; QIT optional.
- Asset Limits: $2,000 (individual), $3,000 (couple).
- WA Specifics: Broader than COPES; serves ~20,000; self-directed option.
- Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Older Americans Act (OAA) Services
Washington OAA Services
- General: Age 60+, WA resident; no income/asset limits.
- Income Limits (2025): None; donations encouraged.
- Asset Limits: Not assessed.
- WA Specifics: 13 AAAs; includes Meals on Wheels; rural focus.
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Washington Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, WA resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- WA Specifics: Includes Extra Help for Part D; no waitlist.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Washington LIHEAP
- General: Age 60+ prioritized, WA resident, low-income household.
- Income Limits (2025): ~$3,970/month (185% FPL).
- Asset Limits: Not assessed.
- WA Specifics: Covers gas, electric, wood; emergency aid available.
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Senior Community Service Employment Program (SCSEP)
Washington SCSEP
- General: Age 55+, unemployed, low-income, WA resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified.
- WA Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Washington VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth).
- WA Specifics: High veteran use; supports rural/urban needs.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Senior Citizens Property Tax Exemption
Washington Senior Property Tax Exemption
Official government program page
- General: Age 61+ or disabled retiree, WA resident, homeowner, income-based.
- Income Limits (2025): ~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
- Asset Limits: Not assessed; home value cap varies (~$250,000-$400,000).
- WA Specifics: Saves ~$500-$1,500/year; offered statewide.
- Services: Tax exemption (~$500-$1,500/year depending on county).
Senior Farmers’ Market Nutrition Program (SFMNP)
Washington SFMNP
Official government program page
- General: Age 60+, WA resident, low-income.
- Income Limits (2025): ~$2,322/month (185% FPL).
- Asset Limits: Not assessed.
- WA Specifics: Vouchers (~$80/season); serves ~20,000 via AAAs.
- Services: Vouchers (~$80/season) for produce at farmers’ markets.
Claim What’s Yours Financial Aid for Washington Seniors
WA Medicaid COPES
Community Options Program Entry System (COPES)
Requirements:
- General:Age 65+ or disabled, Washington resident, Medicaid-eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- WA Specifics:High demand in urban areas (e.g., Seattle).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
WA NFCSP
Washington Family Caregiver Support Program
Requirements:
- General:Caregiver of someone 60+ (or with dementia), Washington resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- WA Specifics:High urban demand; rural outreach.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$70/day), short-term facility care (up to 5 days).
Washington Community First Choice
Community First Choice (CFC)
Requirements:
- General:Age 65+ (or disabled 18+), WA resident, Medicaid-eligible, need help with 2+ ADLs/IADLs.
- Income Limits (2025):~$2,829/month; QIT optional.
- Asset Limits:$2,000 (individual), $3,000 (couple).
- WA Specifics:Broader than COPES; serves ~20,000; self-directed option.
Benefits without Contact:
- Services: Personal care (4-6 hours/day), respite (~240 hours/year), assistive devices, training, transportation.
Washington OAA Services
Older Americans Act (OAA) Services
Requirements:
- General:Age 60+, WA resident; no income/asset limits.
- Income Limits (2025):None; donations encouraged.
- Asset Limits:Not assessed.
- WA Specifics:13 AAAs; includes Meals on Wheels; rural focus.
Benefits without Contact:
- Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Washington Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, WA resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- WA Specifics:Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Washington LIHEAP
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, WA resident, low-income household.
- Income Limits (2025):~$3,970/month (185% FPL).
- Asset Limits:Not assessed.
- WA Specifics:Covers gas, electric, wood; emergency aid available.
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max).
Washington SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, WA resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified.
- WA Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Washington VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, WA resident, wartime service, ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth).
- WA Specifics:High veteran use; supports rural/urban needs.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Washington Senior Property Tax Exemption
Senior Citizens Property Tax Exemption
Requirements:
- General:Age 61+ or disabled retiree, WA resident, homeowner, income-based.
- Income Limits (2025):~$45,000-$70,000/year (varies by county, e.g., King: $70,000).
- Asset Limits:Not assessed; home value cap varies (~$250,000-$400,000).
- WA Specifics:Saves ~$500-$1,500/year; offered statewide.
Benefits without Contact:
- Services: Tax exemption (~$500-$1,500/year depending on county).
Washington SFMNP
Senior Farmers’ Market Nutrition Program (SFMNP)
Requirements:
- General:Age 60+, WA resident, low-income.
- Income Limits (2025):~$2,322/month (185% FPL).
- Asset Limits:Not assessed.
- WA Specifics:Vouchers (~$80/season); serves ~20,000 via AAAs.
Benefits without Contact:
- Services: Vouchers (~$80/season) for produce at farmers’ markets.
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