Occupancy rate
90%
Higher than the California average: 72.8%
The Stratford
Assisted Living in San Mateo
The Stratford
Assisted Living in San Mateo
The Stratford is a distinguished senior community situated in the heart of San Mateo, California. With over 35 years of experience, The Stratford is unwavering in its commitment to providing seniors with top-tier support informed by the latest research and aging theories. With a focus on personalized support, peace of mind, and individualized programs, the community places wellness and well-being at the forefront, allowing seniors to live life on their terms.
Taking a holistic approach to senior care, The Stratford is deeply dedicated to meeting the unique desires and requirements of its seniors. This community seamlessly blends luxury with an unmatched sense of warmth and community. Whether through luxurious condominiums available for purchase, an array of elegant amenities, or an abundance of engaging activities, residents soon discover why they hold The Stratford in such high regard. The Stratford is proudly recognized as the Best Independent Living in U.S. News & World Report’s Best Senior Living ratings for 2023–2024, reaffirming its dedication to excellence in senior living.
96-bed community
A larger shared setting that may offer more common spaces and organized community services.
19 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 98 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy
Higher than the California average: 72.8%
Occupied beds
86 / 96
Average residents
87 per day
Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceAugust 1, 2006
CountySan Mateo
The Stratford is legally operated by Sunrise Stratford Gp & Lp; Sunrise Senior Lvg Mgt, and administrated by Janie Woo.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Building Type: High-rise
Transportation Services
Fitness and Recreation
Types of Care at The Stratford
Independent Living
Assisted Living
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics worse than average are highlighted in red; those better than average are highlighted in green.
Since 2021 vs. California state average
Overall vs. California average
1 Worse
Metrics worse than California average:
• Total visits (19% above) 7 Better Metrics better than California average:
• Total citations (70% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (50% below)
• Complaint visits (15% below)
• Other visits (29% below)
• Official inspections (25% below)
• Complaint investigations (40% below)
• Total visits (19% above) 7 Better Metrics better than California average:
• Total citations (70% below)
• Serious citations (Type A) (67% below)
• Moderate citations (Type B) (50% below)
• Complaint visits (15% below)
• Other visits (29% below)
• Official inspections (25% below)
• Complaint investigations (40% below)
Latest Inspection
November 20, 2025
Complaint Investigation
Citations
Citations are formal regulatory violations recorded during state inspections. California uses Type A (serious) and Type B (moderate) severity levels.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by California Community Care Licensing Division (CCLD) inspectors across all inspection types.
|
3 | 10 | This facility has 70% fewer total citations than a typical California facility (3 vs. California avg 10).↓ 70% better |
|
Serious citations (Type A)
Violations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.
|
1 | 3 | This facility has 67% fewer serious citations (type a) than a typical California facility (1 vs. California avg 3).↓ 67% better |
|
Moderate citations (Type B)
Violations that do not pose an immediate risk but still represent a departure from required care or operational standards. Corrective action required within a specified timeframe.
|
2 | 4 | This facility has 50% fewer moderate citations (type b) than a typical California facility (2 vs. California avg 4).↓ 50% better |
Inspections & Visits
Regulatory visits include scheduled inspections, complaint investigations, and other on-site visits by state regulators.
| Metric | This Facility | California Average | vs. California Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
|
19 | 16 | This facility has 19% more total visits than a typical California facility (19 vs. California avg 16).↑ 19% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff. Fewer complaint visits generally indicate fewer reported concerns.
|
11 | 13 | This facility has 15% fewer complaint visits than a typical California facility (11 vs. California avg 13).↓ 15% better |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
|
5 | 7 | This facility has 29% fewer other visits than a typical California facility (5 vs. California avg 7).↓ 29% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
|
3 | 4 | This facility has 25% fewer official inspections than a typical California facility (3 vs. California avg 4).↓ 25% better |
|
Complaint Investigations
Investigations triggered by formal complaints filed by residents, families, or staff. Complaint Investigations can result in multiple complaint visits. This home had 11 complaint visits.
|
6 | 10 | This facility has 40% fewer complaint investigations than a typical California facility (6 vs. California avg 10).↓ 40% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is mixed, with most recent issues involving a substantiated immediate risk from leaving a resident unattended in a locked vehicle in July 2025. Inspectors cited a few deficiencies in 2024 related to medication management without physician consultation and failure to fully implement assisted living services per guidelines. The November 20, 2025 complaint investigation found no deficiencies after a medication error, showing some improvement in staff response and reporting.
Read the full state inspection reports, including specific deficiencies and facility responses.
Show Inspection Reports
Financial Assistance for
Assisted Living in California
The Stratford is located in San Mateo, California.
Here are the financial assistance programs available to residents in California.
Places of interest near The Stratford
0.4 miles from city center
Estimated distance in miles from San Mateo's city center to The Stratford's address, calculated via Google Maps.
— 2.47 miles to nearest hospital (San Mateo Medical Center)
Calculate Travel Distance to The Stratford
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around San Mateo The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
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| Atria Park of San Mateo |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Mateo (East San Mateo) | 175 | Yes | 70 | 4 | 27 | 11 | 24 | 52.0% | Wg Hillsdale Sh Lp; Atria Management Co Llc | Studio / 1 Bed |
| The Stratford |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. |
San Mateo (Downtown) | 96 | Yes | 98 | 3 | 11 | 1 | 19 | 89.6% | Sunrise Stratford Gp & Lp; Sunrise Senior Lvg Mgt | - |
| Sunrise of San Mateo |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
San Mateo (Central San Mateo) | 85 | Yes | 88 | 4 | 3 | 2 | 25 | 78.8% | Szr San Mateo Llc; Sunrise Senior Living Mgt | Studio / 1 Bed / 2 Bed |
| Heritage Residential Care |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary. |
San Mateo (Beresford Park) | 12 | No | 95 | 0 | 0 | 0 | - | 83.3% | - | - |
| B&B Residential Facilities, Inc. |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC
Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC
Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. |
San Mateo (South San Mateo) | 7 | Yes | 86 | 2 | 1 | 0 | 35 | 85.7% | B & B Residential Facilities, Inc. | - |
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
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