Occupancy rate
50%
31% lower than California averageCalifornia average: 73%
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Mercy Retirement and Care Center
Assisted Living in Oakland
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Mercy Retirement and Care Center
Assisted Living in Oakland
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Mercy Retirement and Care Center, with a rich history dating back to 1872, is a trusted community offering a spectrum of services, including assisted living apartments, memory care, skilled nursing, and rehabilitation. Renowned for its commitment to compassion and excellence, this award-winning center guarantees maintenance-free living and long-term health care. They prioritize building personal relationships with residents, creating a secure environment that enhances the overall well-being of seniors and their families.
Beyond the assurance of top-notch care, Mercy Retirement and Care Center provides homelike amenities, restaurant-quality dining, and engaging activities. The community’s vibrant spaces, adorned with panoramic views of the Oakland hills and San Francisco Bay, offer an elevated living experience. Residents can choose from private deluxe and dual studio apartments, emphasizing the center’s dedication to creating a residential assisted living atmosphere that truly prioritizes the comfort and satisfaction of senior living.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 46th out of 294 homes in California.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 46th out of 294 homes in California.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 0m per day
vs California avg
+14%
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
160
Avg. Length of Stay
151 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
44% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
42% of new residents, often for short stays.
Typical stay
1 - 2 years
Medicaid
15% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Voluntary non-profit community
Home revenue
$33.1M
Surplus of revenue
$1.3M
Voluntary non-profit community
Home revenue
$33.1M
Surplus of revenue
$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.0M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.9M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$27.9M
160-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
27 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 92 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Occupancy
31% lower than California averageOccupied beds
80 / 160
Average residents
87 per day
Facility TypeRcfe-continuing Care Retirement Community
StatusLicensed
IssuanceMarch 11, 1999
CountyAlameda
CMS Certification Number555189
Mercy Retirement and Care Center is legally operated by Mercy Ret & Care Ctr And Elder Care Alliance, and administrated by Mccarron, Kathleen.
Inspection History
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
26 visits
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
California average: 16 visits
Breakdown by visit type
13 total complaint visits
8 other visits
Other visits include regulatory visits that are not routine inspections or complaint investigations, such as administrative check-ins, follow-up reviews, or licensing-related visits.
California average
13 total complaint visits
7 other visits
Show Inspection Reports
10 complaint investigations
Inspections conducted in response to complaints filed by residents, families, staff, or others about possible problems at the facility.
Investigations can have many visits.
California average: 10 complaint investigations
5 official inspections
Routine inspections conducted by state regulators to evaluate whether the facility meets federal and state care and safety standards.
California average: 4 official inspections
4 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
California average: 10 citations
1 serious citation
A violation that poses an immediate risk to resident health or safety, or represents a substantial failure to comply with licensing requirements.
California average: 3 serious citations
3 moderate citations
A violation that does not pose an immediate risk to resident health or safety but requires correction to remain in compliance.
California average: 4 moderate citations
Health Inspection History
Inspections
Total health inspections
8
California average 12.5
Last Health inspection on Sep 2025
Total health citations
28
California average 50.2
Citations per inspection
3.5
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
21 of 28 citations resulted from standard inspections; and 7 of 28 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than California averageCalifornia average: 0.4
Serious Health citations
3
3
200% worse than California averageCalifornia average: 1
0 critical citations
3 serious citations
24 moderate citations
1 minor citation
Citations history (last 3 years)
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Sep 23, 2025
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Sep 23, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 26, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 26, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Apr 24, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Apr 24, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Apr 24, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Apr 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Oakland The information below is reported by the California Department of Social Services and Department of Public Health.
Filter by care type
| Mercy Retirement and Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Oakland (Saint Elizabeth) | 166 | No | 92 | 5 | 13 | 1 | 27 | 79.3% | - | Mercy Ret & Care Ctr And Elder Care Alliance | - |
| Ivy Park at Oakland Hills |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Oakland (Crestmont) | 100 | Yes | 16 | 1 | 8 | 0 | 1 | 92.0% | - | Transformer Opco Llc;Oakmont Management Group Llc | - |
| Elder Ashram |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Oakland (Foothill) | 90 | Yes | 87 | 5 | 21 | 2 | 5 | 68.9% | - | Elder Ashram Inc | - |
| Lake Park Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Oakland (Downtown Oakland) | 35 | Yes | 97 | 2 | 38 | 0 | 3 | 47.3% | - | Lake Merritt Senior Living Llc;Calson Care Oakland | - |
| House of Psalms |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Oakland (East Lake) | 23 | No | 94 | 1 | 1 | 0 | 1 | 82.6% | - | Circle Of Life Homecare And Consulting Group Llc | - |
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Places of interest near Mercy Retirement and Care Center
3.2 miles from city center
Estimated distance in miles from Oakland's city center to Mercy Retirement and Care Center's address, calculated via Google Maps.
— 2.32 miles to nearest hospital (Alameda Hospital)
Calculate Travel Distance to Mercy Retirement and Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
260
Employees
118
Contractors
142
Staff to resident ratio
4.41:1
4406680% better than California averageCalifornia average ratio: 0.00:1
Avg staff/day
35
Average shift
7.3 hours
5% worse than California averageCalifornia average: 7.7 hours
Total staff hours (quarter)
23,225
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
63
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
136
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
14.8%
3,443 contractor hours this quarter
Certified Nursing Assistant: 85
Licensed Practical Nurse: 42
Occupational Therapy Aide: 4
Physical Therapy Assistant: 4
Respiratory Therapy Technician: 2
Qualified Social Worker: 2
Therapeutic Recreation Specialist: 2
Speech Language Pathologist: 1
Staff by category
| Certified Nursing Assistant | 51 | 85 | 136 | 9,881 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 21 | 42 | 63 | 4,773 | 91 | 100% | 7.4 |
| Registered Nurse | 11 | 0 | 11 | 1,641 | 90 | 99% | 7.6 |
| Dietitian | 9 | 0 | 9 | 1,086 | 69 | 76% | 7.8 |
| Medication Aide/Technician | 10 | 0 | 10 | 1,028 | 29 | 32% | 7.7 |
| Dental Services Staff | 4 | 0 | 4 | 968 | 79 | 87% | 7.6 |
| Other Social Services Staff | 2 | 0 | 2 | 688 | 53 | 58% | 7.8 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 490 | 85 | 93% | 4.6 |
| RN Director of Nursing | 2 | 0 | 2 | 488 | 61 | 67% | 8 |
| Physical Therapy Assistant | 0 | 4 | 4 | 386 | 51 | 56% | 6.6 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 367 | 26 | 29% | 8.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 329 | 45 | 49% | 5.8 |
| Administrator | 1 | 0 | 1 | 320 | 40 | 44% | 8 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 197 | 31 | 34% | 6 |
| Occupational Therapy Aide | 0 | 4 | 4 | 131 | 16 | 18% | 7.7 |
| Nurse Practitioner | 1 | 0 | 1 | 128 | 16 | 18% | 8 |
| Medical Director | 1 | 0 | 1 | 120 | 15 | 16% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 108 | 43 | 47% | 2.5 |
| Speech Language Pathologist | 0 | 1 | 1 | 97 | 23 | 25% | 4.2 |
136 Certified Nursing Assistant
% of Days
100%
63 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
99%
9 Dietitian
% of Days
76%
10 Medication Aide/Technician
% of Days
32%
4 Dental Services Staff
% of Days
87%
2 Other Social Services Staff
% of Days
58%
2 Respiratory Therapy Technician
% of Days
93%
2 RN Director of Nursing
% of Days
67%
4 Physical Therapy Assistant
% of Days
56%
2 Clinical Nurse Specialist
% of Days
29%
3 Other Dietary Services Staff
% of Days
49%
1 Administrator
% of Days
44%
2 Therapeutic Recreation Specialist
% of Days
34%
4 Occupational Therapy Aide
% of Days
18%
1 Nurse Practitioner
% of Days
18%
1 Medical Director
% of Days
16%
2 Qualified Social Worker
% of Days
47%
1 Speech Language Pathologist
% of Days
25%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
59
Medicare
16
27.1% of residents
Medicaid
37
62.7% of residents
Private pay or other
6
10.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.9
49% worse than California averageCalifornia average: 6.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
18.9
67% worse than California averageCalifornia average: 11.3
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.7%
Percent of long-stay residents whose need for help with daily activities has increased
16.7%
51% worse than California averageCalifornia average: 11.1%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
19.9%
Percent of long-stay residents whose ability to move independently worsened
19.9%
66% worse than California averageCalifornia average: 12.0%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.1%
78% worse than California averageCalifornia average: 11.3%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
Percent of long-stay residents experiencing one or more falls with major injury
2.5%
50% worse than California averageCalifornia average: 1.7%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.9%
Percent of long-stay high risk residents with pressure ulcers
6.9%
40% worse than California averageCalifornia average: 5.0%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.6%
Percent of long-stay residents with a urinary tract infection
2.6%
106% worse than California averageCalifornia average: 1.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.6%
Percent of long-stay residents who lose too much weight
3.6%
15% better than California averageCalifornia average: 4.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than California averageCalifornia average: 6.7%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
7.2%
Percent of long-stay residents who received an antipsychotic medication
7.2%
28% better than California averageCalifornia average: 10.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.4%
9% worse than California averageCalifornia average: 98.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.4%
14% worse than California averageCalifornia average: 98.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.1%
24% worse than California averageCalifornia average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
5% better than California averageCalifornia average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.1%
22% worse than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$47K
13% lower than California averageCalifornia average: $55K
Number of fines
2
15% fewer fines than California averageCalifornia average: 2.4
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than California averageCalifornia average: 0.5
Fines amount comparison
Fines amount comparison
This facility
$47K
California average
$55K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 27, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 27, 2024
$17K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 9, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jun 9, 2023
$31K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Mercy Retirement and Care Center based on CMS SNF Cost Reports.
Occupancy Rate
79.3%
↑ 8.2pp vs 2023
Net Income
$1.3M
↑ ~$2.3M vs 2023
Total Payroll
$12.0M
↑ ~$1.1M vs 2023
Profit Margin
7.8%
↑ 13.4pp vs 2023
Loading trend charts...
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