St. Paul’s Towers

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care & Skilled Nursing · Oakland, CA

CMS overall rating

St. Paul’s Towers

Nursing Home, Assisted Living, Hospice Care, Independent Living, Memory Care & Skilled Nursing · Oakland, CA

CMS overall rating

100 Bay Pl, Oakland, CA 94610 View map

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St. Paul’s Towers accepts Medicare and private pay.

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St. Paul’s Towers accepts Medicare and private pay.

Overview of St. Paul’s Towers

Enjoy a worry-free retirement at St. Paul’s Towers, a dedicated life-plan community in Oaklanc, CA, offering independent living, assisted living, memory care, rehabilitation, and skilled nursing. Featuring beautifully designed and spacious studio to two-bedroom floor plans, the community ensures residents are comfortable and safe. Residents can keep their peace of mind with the community’s weekly housekeeping, linen services, and round-the-clock security.

With a variety of engaging activities and enriching programs, residents are encouraged to live actively and make new friends. Delightful and well-balanced meals are also served in different dining venues to foster comfort and satisfy dietary needs and preferences. The community is equipped with libraries, an art studio, a game room, a hair salon, a community store, and a rooftop garden, creating the ideal setting for residents’ recreation and wellness.

Facility Direct Line (510) 835-4700

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to California state averages

Total nursing care / resident

4h 39m per day

This facility California avg (4h 13m per day)

vs California avg

+10%

2 of 6 metrics below state avg

Standout metric Physical Therapist is +113% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	1h 8m per day	▲ 74% State avg: 39m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	43m per day	▼ 42% State avg: 1h 13m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 38m per day	■ Avg State avg: 2h 38m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 57m per day	▼ 3% State avg: 4h 5m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	11m per day	▲ 113% State avg: 5m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	46m per day	▲ 55% State avg: 30m per day · National avg: 28m per day

Capacity and availability

80 days

320-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

40 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 96 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

BBB Rating: A (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate

75%

Similar to the California average: 72.8%

Occupied beds

239 / 320

Average occupied beds in California homes 87 beds

Facility TypeRcfe-continuing Care Retirement Community

IssuanceAugust 14, 1985

CountyAlameda

CMS Certification Number55156

St. Paul’s Towers is legally operated by Front Porch Communities And Services, and administered by Connie Yuen.

Staffing

Key information about the people who lead and staff this community.

ContactMx. Cherry Marcelo, Owner (per BBB, record updated Jul 2026)

Since 2019 · 7 years of data 3 citations 18 total visits 6 complaint visits 4 official inspections 6 complaint investigations

Inspection Score

7 points above the California average for nursing homes (81/100)

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. California state average

Overall vs. CA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	CA Average	vs. CA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	3	10	This facility has 70% fewer total citations than a typical California nursing home (3 vs. CA avg 10).↓ 70% better
Serious citations (Type A) Citations that pose an immediate risk to resident health or safety. Type A citations are the most serious and typically require prompt corrective action.	1	3	This facility has 67% fewer serious citations (type a) than a typical California nursing home (1 vs. CA avg 3).↓ 67% better Rank #413 / 1159 Serious citations (Type A) — State benchmarked This home is ranked 413th out of 1159 homes in California for # of serious citations. Shows this facility's # of serious citations compared to the California average among 1159 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Moderate citations (Type B) Citations that do not pose an immediate risk but still represent a departure from required care or operational standards.	2	4	This facility has 50% fewer moderate citations (type b) than a typical California nursing home (2 vs. CA avg 4).↓ 50% better
Citations per inspection Average citations per inspection.	0.2	3.3	This facility has 94% fewer citations per inspection than a typical California nursing home (0.2 vs. CA avg 3.3).↓ 94% better

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.	This Facility	CA Average	vs. CA Avg
Total visits Combined count of complaint visits, other regulatory visits, and official scheduled inspections.	18	16	This facility has 13% more total visits than a typical California nursing home (18 vs. CA avg 16).↑ 13% worse
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	6	13	This facility has 54% fewer complaint visits than a typical California nursing home (6 vs. CA avg 13).↓ 54% better Rank #651 / 1386 Complaint visits — State benchmarked This home is ranked 651st out of 1386 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1386 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.
Other visits Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.	8	7	This facility has 14% more other visits than a typical California nursing home (8 vs. CA avg 7).↑ 14% worse
Official inspections Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.	4	4	This facility has official inspections in line with the California average (4 vs. CA avg 4).— At avg
Complaint investigations On-site investigations triggered by complaints filed with California regulators.	6	10	This facility has 40% fewer complaint investigations than a typical California nursing home (6 vs. CA avg 10).↓ 40% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on November 7, 2025, found no deficiencies despite incidents involving an intruder and an intoxicated caregiver, with security measures promptly enhanced.
A January 24, 2025 complaint investigation substantiated financial abuse by staff and failure to notify residents and representatives, resulting in cited deficiencies for residents' rights and reporting.
In late 2024, the facility received a $500 civil penalty for failing to obtain fingerprint clearance for a private caregiver before providing care, posing an immediate health and safety risk.

Show Inspection Reports

Inspections since 2019

Total health inspections 3

California average 12.5

Last Health inspection on Sep 2024

Total health citations

California average 50.2

Citations per inspection

6.67

California average 4.65

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 20 citations resulted from standard inspections.

Breakdown of citation severity (last 7 years)

Critical health citations

100% better than California average

California average: 0.4

Serious health citations

100% better than California average

California average: 1

0 critical citations California average: 0.4

0 serious citations California average: 1

20 moderate citations California average: 47.2

0 minor citations California average: 1.5

Citations history (last 7 years)

Nutrition moderate citation Sep 12, 2024

Corrected

Nutrition moderate citation Sep 12, 2024

Corrected

Pharmacy moderate citation Sep 12, 2024

Corrected

Pharmacy moderate citation Sep 12, 2024

Corrected

Total staff 64

Employees 40

Contractors 24

Staff to resident ratio 5.82 : 1

221% more staff per resident than California average

Avg staff/day 22

Average shift 7.2 hours

6% worse than California average

Total staff hours (quarter) 14,471

Nursing staff breakdown

8.2 hours

8.1 hours

7.9 hours

Contractor staffing

1,972 contractor hours this quarter

Physical Therapy Assistant: 5 Certified Nursing Assistant: 5 Occupational Therapy Assistant: 4 Respiratory Therapy Technician: 3 Speech Language Pathologist: 2 Qualified Social Worker: 2 Physical Therapy Aide: 1 Medical Director: 1 Occupational Therapy Aide: 1

Staff by category


Certified Nursing Assistant	24	5	29	6,568	92	100%	7.9
Registered Nurse	5	0	5	1,894	92	100%	8.2
Licensed Practical Nurse	4	0	4	995	74	80%	8.1
Physical Therapy Assistant	0	5	5	860	81	88%	5.6
RN Director of Nursing	2	0	2	768	67	73%	7.7
Nurse Practitioner	1	0	1	504	63	68%	8
Other Dietary Services Staff	1	0	1	497	63	68%	7.9
Administrator	1	0	1	488	61	66%	8
Dietitian	1	0	1	472	59	64%	8
Respiratory Therapy Technician	0	3	3	442	69	75%	4.2
Clinical Nurse Specialist	1	0	1	421	56	61%	7.5
Occupational Therapy Aide	0	1	1	207	23	25%	9
Speech Language Pathologist	0	2	2	181	59	64%	3.1
Physical Therapy Aide	0	1	1	72	27	29%	2.7
Qualified Social Worker	0	2	2	52	35	38%	1.5
Occupational Therapy Assistant	0	4	4	31	6	7%	5.1
Medical Director	0	1	1	20	20	22%	1

29 Certified Nursing Assistant

% of Days 100%

5 Registered Nurse

% of Days 100%

4 Licensed Practical Nurse

% of Days 80%

5 Physical Therapy Assistant

% of Days 88%

2 RN Director of Nursing

% of Days 73%

1 Nurse Practitioner

% of Days 68%

1 Other Dietary Services Staff

% of Days 68%

1 Administrator

% of Days 66%

1 Dietitian

% of Days 64%

3 Respiratory Therapy Technician

% of Days 75%

1 Clinical Nurse Specialist

% of Days 61%

1 Occupational Therapy Aide

% of Days 25%

2 Speech Language Pathologist

% of Days 64%

1 Physical Therapy Aide

% of Days 29%

2 Qualified Social Worker

% of Days 38%

4 Occupational Therapy Assistant

% of Days 7%

1 Medical Director

% of Days 22%

View All Staffing Data in Oakland

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 12.5

88% worse than California average

California average: 6.6

Functional decline score 26.4

133% worse than California average

California average: 11.3

Long-stay resident measures

Significantly above average California avg: 4.2

Need for Help with Daily Activities Increased 28.3%

156% worse than California average

California average: 11.1%

Walking Ability Worsened 24.6%

105% worse than California average

California average: 12.0%

Low Risk Residents with Bowel/Bladder Incontinence 26.4%

134% worse than California average

California average: 11.3%

Falls with Major Injury 0.0%

100% better than California average

California average: 1.7%

High Risk Residents with Pressure Ulcers 1.2%

77% better than California average

California average: 5.0%

Urinary Tract Infection 0.0%

100% better than California average

California average: 1.2%

Lost Too Much Weight 8.3%

98% worse than California average

California average: 4.2%

Depressive Symptoms 0.0%

100% better than California average

California average: 6.7%

Antipsychotic Use 4.3%

57% better than California average

California average: 10.1%

Pneumococcal Vaccine 100.0%

In line with California average

California average: 98.5%

Short-stay resident measures

Significantly above average California avg: 3.5

Pneumococcal Vaccine 97.1%

In line with California average

California average: 94.0%

Antipsychotic medication increase 0.0%

100% better than California average

California average: 1.5%

Influenza Vaccine 98.6%

6% better than California average

California average: 93.2%

Re-hospitalized after SNF stay 18.2%

22% better than California average

California average: 23.2%

Emergency department visits 14.7%

31% worse than California average

California average: 11.2%

Falls with major injury 0.0%

100% better than California average

California average: 0.8%

Ability to care for self at discharge 47.5%

11% worse than California average

California average: 53.7%

Successful return to home or community 62.9%

24% better than California average

California average: 50.6%

Breakdown by payment type

Medicare

60% of new residents, usually for short-term rehab.

Typical stay 1 months

Private pay

40% of new residents, often for short stays.

Typical stay 6 - 7 months

Total residents 11

Medicare

100% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for St. Paul’s Towers from 2012–2024, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 03/2024.

Occupancy Rate 67.8% ↑ 5.9pp vs 2023

Net Patient Income -$23.7M ↓ ~$2.2M vs 2023

Payroll Costs $9.6M ↑ ~$126.2K vs 2023

Operating Margin -393.5% ↑ 55.5pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	17.1%	71.1%	82.1%	80.6%	83.1%	80.8%	93.2%	92.5%	93.0%	91.7%	16.2%	61.8%	67.8%
Beds	43	43	43	43	43	43	254	273	271	273	273	50	50
Net Income	$1,238,893	$2,584,981	-$983,584	$2,122,985	$953,196	-$1,957,768	-$977,221	$2,057,656	$1,934,973	$981,194	$85,589,320	$1,412,279	$1,514,423
Gross Revenue	$3,773,252	$15,834,957	$16,241,832	$17,672,229	$17,788,248	$15,866,901	$16,633,041	$17,685,653	$19,740,611	$19,042,738	$21,729,429	$6,278,199	$8,109,661
Operating Expenses	$16,728,442	$17,925,780	$20,181,566	$18,070,262	$18,858,168	$20,492,823	$21,187,843	$21,756,874	$22,971,262	$23,007,410	$25,053,331	$26,341,861	$29,740,265
Net Patient Income	-$12,818,366	-$1,958,007	-$4,267,161	-$1,844,158	-$2,439,979	-$4,501,147	-$4,543,292	-$4,056,254	-$3,956,770	-$4,815,248	-$4,307,096	-$21,544,211	-$23,714,369
Net Patient Revenue	$3,910,076	$15,967,773	$15,914,405	$16,226,104	$16,418,189	$15,991,676	$16,644,551	$17,700,620	$19,014,492	$18,192,162	$20,746,235	$4,797,650	$6,025,896
Payroll Costs	$6,193,116	$6,787,819	$7,186,893	$6,772,592	$7,357,857	$7,926,563	$8,623,986	$8,963,517	$9,652,375	$9,889,869	$9,529,620	$9,514,174	$9,640,362
Operating Margin %	-327.8%	-12.3%	-26.8%	-11.4%	-14.9%	-28.2%	-27.3%	-22.9%	-20.8%	-26.5%	-20.8%	-449.1%	-393.5%
Medicare %	80.2%	20.3%	21.6%	16.8%	17.7%	17.3%	1.3%	1.5%	1.5%	0.7%	7.3%	15.9%	18.3%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	19.8%	79.7%	78.4%	83.2%	82.3%	82.7%	98.7%	98.5%	98.5%	99.3%	92.7%	84.1%	81.7%
Net Patient Revenue/Day	$1,456	$1,431	$1,235	$1,284	$1,256	$1,261	$193	$192	$207	$199	$1,286	$425	$486
Cost/Day	$6,228	$1,606	$1,566	$1,429	$1,443	$1,615	$245	$236	$250	$252	$1,553	$2,334	$2,398
Avg Length of Stay	53.7 days	136.1 days	128.9 days	126.4 days	121.0 days	106.6 days	131.6 days	144.0 days	143.8 days	173.7 days	100.2 days	83.9 days	79.7 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 03/2024.

Net patient revenue

$6.0M

Net patient income

-$23.7M

Nonprofit Nonprofit Corporation

Net patient revenue

$6.0M

Net patient income

-$23.7M

Other income

$25.2M

Payroll costs

$9.6M 160% of net patient revenue

Other operating costs

$20.1M

Total costs

$29.7M

What does this home offer?

Pets Allowed

Room Sizes: 400 - 450 / 580 - 758 / 936 - 1,800 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: High-rise

Beauty Services

Housekeeping Services

Social and Recreational Activities

Exercise Programs

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (60% of admissions), and a typical Medicare stay runs around 1 months.

Coverage residents most often arrive under.

Medicare 60%

Private pay 40%

Coverage residents most often leave under.

Medicare 51%

Private pay 49%

1.0 miles from city center Estimated distance in miles from Oakland's city center to St. Paul’s Towers's address, calculated via Google Maps.

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Compare Nursing Homes around Oakland

Info below is compiled from CMS reports & the CA Dept. of Social Services (CDSS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


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Nursing Home Explorer

Multipurpose Senior Services Program

MSSP (Medi-Cal Waiver)

Age 65+

General California resident, Medi-Cal eligible, nursing home risk.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

County-managed; waitlists possible.

Benefits

In-home support (4-6 hours/day) Respite care (14 days/year) Meals (~$6/meal) Transportation (8 trips/month) Care management

In-Home Supportive Services (IHSS)

California IHSS

Age 65+

General California resident, Medicaid-eligible or low-income.

Income Limits ~$1,732/month individual, Medi-Cal threshold

Asset Limits $2,000 individual

Can hire family as caregivers.

Benefits

Personal care (up to 283 hours/month) Homemaker services Respite (varies)

Multipurpose Senior Services Program (MSSP)

CA MSSP

Age 65+

General California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 38 counties; waitlists common.

Benefits

Case management Respite care (up to 10 days/year) Minor home mods (avg. $500) Adult day care (~$50/day)

Property Tax Postponement Program (PTP)

CA PTP

Age 62+

General California resident, own and live in home, 40% equity.

Income Limits (2025) ~$51,500/year household, adjusted annually

Asset Limits Equity-based; no strict asset cap.

Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.

Benefits

Property tax deferral (avg. $1,000-$3,000/year, varies by county)

Assisted Living Waiver (ALW)

CA ALW

Age 65+ or disabled

General California resident, Medi-Cal-eligible, nursing home-eligible.

Income Limits ~$2,829/month 300% FBR, individual

Asset Limits $2,000 individual

Available in 15 counties (e.g., LA, Sacramento); waitlists common.

Benefits

Personal care in ALFs (5-7 hours/day) Medication management Social services

California CARES Program

CA CARES

Age —

General Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

High demand in urban areas; complements IHSS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

What neighborhood is St. Paul’s Towers in?

St. Paul’s Towers is in the Adams Point neighborhood of Oakland.

Who is the owner of St. Paul’s Towers?

St. Paul’s Towers is legally operated by Front Porch Communities And Services, and administered by Connie Yuen.

Is St. Paul’s Towers in a walkable area?

St. Paul’s Towers has a walk score of 96. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the occupancy rate at St. Paul’s Towers?

St. Paul’s Towers's occupancy is 75%.

How long has St. Paul’s Towers been in business?

St. Paul’s Towers has been operating for approximately 40 years, based on available licensing and registration records.

Are pets allowed at St. Paul’s Towers?

Yes, St. Paul’s Towers allows residents to bring their pets.

Does St. Paul’s Towers operate as a for-profit or non-profit?

St. Paul’s Towers is registered as a non-profit in CA.

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St. Paul’s Towers

Overview of St. Paul’s Towers

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Staffing

Leadership

Contact St. Paul’s Towers

Inspection History

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections & Visits State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

29 Certified Nursing Assistant

5 Registered Nurse

4 Licensed Practical Nurse

5 Physical Therapy Assistant

2 RN Director of Nursing

1 Nurse Practitioner

1 Other Dietary Services Staff

1 Administrator

1 Dietitian

3 Respiratory Therapy Technician

1 Clinical Nurse Specialist

1 Occupational Therapy Aide

2 Speech Language Pathologist

1 Physical Therapy Aide

2 Qualified Social Worker

4 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

CCRC

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

What does this home offer?

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near St. Paul’s Towers

Calculate Travel Distance to St. Paul’s Towers

Compare Nursing Homes around Oakland

Financial Assistance for Nursing Home in California

Multipurpose Senior Services Program

In-Home Supportive Services (IHSS)

Multipurpose Senior Services Program (MSSP)

Property Tax Postponement Program (PTP)

Assisted Living Waiver (ALW)

California CARES Program

Guides for Better Senior Living

Financial Assistance for
Nursing Home in California