Two Palms Care Center
Two Palms Care Center
Two Palms Care Center is a skilled nursing and rehabilitation facility located in Pasadena, CA, offering skilled nursing and rehabilitative services as well as social services. They provide residents with state-of-the -art facilities and amenities aimed to enhance their well being and provide a fulfilling and comfortable stay. This includes 24/7 skilled nursing care and supervision, assistance with daily living activities, medication management and administration, a variety of therapy services, dementia care, and hospice program.
They also provide residents with strength and mobility training, if needed, memory care through mental stimulation, and regular health assessments. The residents also enjoy meal provisions prepared with consideration to their dietary needs and restrictions, grooming services, and live entertainment, as well as activities that promote their overall health and well being.
Inspection Report Summary for Two Palms Care Center
The California Department of Social Services Community Care Licensing Division conducted four unannounced investigations at Terraces at Park Marino (facility number 197602744). In each case a formal complaint was received, the evaluator interviewed residents, staff, and administrators, reviewed relevant records, and held exit interviews with the facility representative.
The first investigation, triggered by a complaint in September 2020, concerned allegations that residents’ personal items and money were stolen while in care. Interviews with nine residents and six staff members revealed that only two residents reported missing small items, none of which had been reported to management, and no incident or police reports were found in the facility’s files. The evaluator noted that the facility had assisted one resident in obtaining a power of attorney and re‑assessing her financial management, but the evidence did not substantiate the theft claim. The second investigation, received in August 2021, focused on staff failure to provide accurate medical records to a resident’s hospital and inadequate communication with the medical provider. Although a front‑desk receptionist had mistakenly faxed the wrong documents, the evaluator could not find evidence that this error led to a violation of regulations, and the staff’s training records and fax logs did not show a pattern of non‑compliance. The third investigation, filed in April 2021 and conducted in August 2022, addressed a claim of inadequate supervision that resulted in multiple falls and injury for a deceased resident. Staff described a system of shift‑change debriefs, a communication binder, and a medication‑room whiteboard used to track resident status. No additional falls were reported after the incidents in question, and the evaluator found no documentation indicating a lapse in supervision.
Across all three investigations, the evaluator reached the same conclusion: the allegations were unsubstantiated. The repeated pattern—complaints centered on resident belongings, medical record handling, and supervision—suggests persistent concerns about staff communication and procedural compliance, yet no preponderance of evidence was found to support regulatory violations. The facility’s responses—training logs, incident reporting, and efforts to seek medical attention—were noted, but the investigations highlighted gaps that warrant ongoing monitoring to ensure resident safety and staff accountability.
This is the number of people who can stay here (Facility Capacity).
Facility Overview
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Facility ID
Unique ID assigned by the California Department of Social Services for this licensed facility.
197602744
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Facility Type
Indicates the state license category — e.g., RCFE (Residential Care Facility for the Elderly).
RESIDENTIAL CARE ELDERLY
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License Status
Shows whether the facility is currently licensed, closed, or pending renewal.
LICENSED
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Licensed Since
Date when the facility’s license was first issued by the state.
June 30, 2000
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Licensee / Operator
Entity or organization legally responsible for managing this facility.
PARK MARINO HEALTH CENTER, INC.
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County
The county where the facility is located.
LOS ANGELES
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License Details
License information registered with the Better Business Bureau.
- Health and Human Services REHAB CENTERS (#970000084)
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BBB Business ID
Unique identifier assigned by the Better Business Bureau.
1000037172
Inspection & Compliance
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All Visits
Sum of inspections, complaint visits, and other administrative visits.
25 visits
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Inspections
Formal inspections conducted by the state’s licensing division.
5 inspections
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Other Visits
Administrative or follow-up visits not related to complaints or inspections.
10 visits
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Complaint Visits
Inspections triggered by official complaints filed with the state.
14 complaints
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Citations
Number of deficiencies or violations found during inspections.
23 citations
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BBB Rating
BBB ratings (A+ to F) reflect how reliably a business handles customer interactions and complaints. They're based on complaint history, transparency, licensing, and time in business — not on customer reviews. NR (No Rating) means the BBB doesn't have enough information yet or the business is under review.
Rated A+
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Official Report
Opens the facility's official licensing and inspection record on the state regulatory portal.
View Inspection Reports
Type of Care Available
Places of interest near Two Palms Care Center
4.4 miles from city center
2637 E Washington Blvd, Pasadena, CA 91107
Email:[email protected]
Phone:602-997-7815
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Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for California Seniors
- General: Age 65+, California resident, Medi-Cal eligible, nursing home risk.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- CA Specifics: County-managed; waitlists possible.
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
- General: Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits: ~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits: $2,000 (individual).
- CA Specifics: Can hire family as caregivers.
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
- General: Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 38 counties; waitlists common.
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
- General: Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025): ~$51,500/year (household, adjusted annually).
- Asset Limits: Equity-based; no strict asset cap.
- CA Specifics: Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
- General: Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits: ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual).
- CA Specifics: Available in 15 counties (e.g., LA, Sacramento); waitlists common.
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
- General: Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits: Not applicable; need-based.
- CA Specifics: High demand in urban areas; complements IHSS respite.
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
- General: Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
- Asset Limits: Not applicable; income-focused.
- CA Specifics: High demand in inland/coastal extremes; weatherization capped at $5,000/home.
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
Claim What’s Yours Financial Aid for California Seniors
Multipurpose Senior Services Program
Requirements:
General:Age 65+, California resident, Medi-Cal eligible, nursing home risk.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
CA Specifics:County-managed; waitlists possible.
Benefits without Contact:
- Services: In-home support (4-6 hours/day), respite care (14 days/year), meals (~$6/meal), transportation (8 trips/month), care management.
In-Home Supportive Services (IHSS)
Requirements:
- General:Age 65+, California resident, Medicaid-eligible or low-income.
- Income Limits:~$1,732/month (individual, Medi-Cal threshold).
- Asset Limits:$2,000 (individual).
- CA Specifics:Can hire family as caregivers.
Benefits without Contact:
- Services: Personal care (up to 283 hours/month), homemaker services, respite (varies).
Multipurpose Senior Services Program (MSSP)
Requirements:
- General:Age 65+, California resident, Medi-Cal-eligible, nursing home-eligible but community-capable.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 38 counties; waitlists common.
Benefits without Contact:
- Services: Case management, respite care (up to 10 days/year), minor home mods (avg. $500), adult day care (~$50/day).
Property Tax Postponement Program (PTP)
Requirements:
- General:Age 62+, California resident, own and live in home, 40% equity.
- Income Limits (2025):~$51,500/year (household, adjusted annually).
- Asset Limits:Equity-based; no strict asset cap.
- CA Specifics:Deferred taxes accrue interest (5% as of 2024); repaid upon sale/death.
Benefits without Contact:
- Services: Property tax deferral (avg. $1,000-$3,000/year, varies by county).
Assisted Living Waiver (ALW)
Requirements:
- General:Age 65+ or disabled, California resident, Medi-Cal-eligible, nursing home-eligible.
- Income Limits:~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual).
- CA Specifics:Available in 15 counties (e.g., LA, Sacramento); waitlists common.
Benefits without Contact:
- Services: Personal care in ALFs (5-7 hours/day), medication management, social services.
California CARES Program
Requirements:
- General:Caregivers of California residents 60+ needing help with 3+ daily activities; no caregiver age limit.
- Income Limits:No strict limit; cost-sharing above ~$2,500/month threshold.
- Asset Limits:Not applicable; need-based.
- CA Specifics:High demand in urban areas; complements IHSS respite.
Benefits without Contact:
- Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
Low-Income Home Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ priority, California resident, low-income, utility/heating need.
- Income Limits (2025):~$2,510/month (200% of poverty level, individual).
- Asset Limits:Not applicable; income-focused.
- CA Specifics:High demand in inland/coastal extremes; weatherization capped at $5,000/home.
Benefits without Contact:
- Services: Utility payments (avg. $500-$1,000/year), weatherization (e.g., insulation, avg. $1,000-$3,000 savings).
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Beds shows the number of beds currently filled in each community agianst the total number of beds. Higher occupied beds usually indicates strong demand and reputation, while lower occupancy may suggest more availability for new residents.
Community |
Occupancy |
Beds |
Home Revenue |
Owner |
CCN |
|---|---|---|---|---|---|
| ANGELS NURSING HEALTH CENTER | 89.6% | 49 | $5,055,106.00 | AKIAN, ARET | 55704 |
| BRIGHTON CONVALESCENT CENTER | 79.5% | 99 | $10,463,007.00 | RODRIQUEZ, RACHEL | 555338 |
| CALIF CONV HOSPITAL OF PASADENA INC. | 57.8% | 82 | $6,484,326.00 | BAK, RACHEL | 55480 |
| CAMELLIA GARDENS CARE CENTER | 85.9% | 80 | $12,836,365.00 | BELLAVID HEALTHCARE LLC | 56316 |
| FOOTHILL HEIGHTS CARE CENTER | 86.9% | 49 | $9,805,138.00 | FOOTHILL HEIGHTS CARE CENTER LLC | 555894 |
| FRONT PORCH COMMUNITIES AND SERVICES | 73.7% | 73 | $10,153,549.00 | RUSHFORTH, SHAUN | 555429 |
| GEM TRANSITIONAL CARE | 81.3% | 75 | $9,070,496.00 | MERCADO, GRACE | 55341 |
| GLENHAVEN HEALTHCARE LLC | 86.5% | 52 | $5,324,453.00 | DIEHL, DOLORES | 555605 |
| HUNTINGTON POST ACUTE | 90.3% | 130 | $18,272,983.00 | 56080 | |
| LEGACY HEALTHCARE CENTER | 99.8% | 54 | $10,379,963.00 | MAYER FAMILY 2016 IRREVOCABLE TRUST | 555893 |
Want to See More Data?
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Frequently Asked Questions
Several government programs offer financial assistance for senior housing in various countries, focusing on the United States for a broad overview:
- Medicaid: Medicaid is a state and federally funded program that can cover the costs of nursing home care for those who meet eligibility criteria, including income and asset limits. Some states also offer Medicaid waivers that help pay for home and community-based services to prevent or delay nursing home placement.
- Medicare: Medicare, primarily a health insurance program for people aged 65 and over, does not cover long-term housing costs. However, it can cover short-term stays in a skilled nursing facility under specific conditions following a hospital stay.
- Section 202 Supportive Housing for the Elderly Program: This program provides housing for low-income seniors. It offers rental assistance and access to supportive services, such as cleaning, cooking, and transportation.
- Low-Income Housing Tax Credit (LIHTC) Properties: While not a direct subsidy, LIHTC encourages developers to create affordable housing. Seniors with low incomes can find reduced-rent apartments through this program.
- State and Local Programs: Many states, counties, and cities offer their own programs to assist seniors with housing costs. These can include property tax relief programs, rental assistance programs, and programs that offer affordable senior housing options.
- Veterans Affairs (VA): The VA offers several programs for veterans, including the Aid and Attendance benefit, which provides monthly payments to veterans who require the aid of another person, or are housebound, to help cover the cost of care in homes, nursing homes, and assisted living facilities.
- Social Security: While Social Security primarily provides retirement income, for many seniors, these benefits are a crucial part of their budget, including housing costs.
Before recommending homes, we conduct a thorough evaluation on crucial factors that define a senior home such as the quality of care they provide, the reputation of the organization, and a comprehensive review of community testimonials as well. Every detail is assessed to assure that seniors are offered not just senior care options, but trustworthy homes where they can experience the care that they deserve.
Yes. Assisting families who need Medicaid is important to us as it plays a crucial role in offering financial support to seniors confronting economic challenges. We would like to keep essential healthcare services accessible to all community members, irrespective of one’s financial circumstances.
We extend our services at no cost, ensuring that families and seniors can benefit from tailored assistance in their search for care and home options. Our ability to offer personalized guidance without charge to families and seniors is made possible through the support and funding from the communities with which we team up.
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