Show Inspection Reports
Total health inspections
12
Texas average 7.4
Last Health inspection on Jul 2025
Primarily long-term care, limited rehab
Most residents stay long-term, while a smaller portion are admitted for short-term rehab.
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Nursing Home in El Paso
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Franklin Heights Nursing and Rehab Center
Nursing Home in El Paso
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Franklin Heights Nursing and Rehab Center
Overview of Franklin Heights Nursing and Rehab Center
Franklin Heights, located in El Paso, TX, is a skilled nursing home and rehabilitation center offering excellent skilled nursing and rehabilitation services to its residents. This includes 24/7 skilled nursing care, assistance with daily living activities, medication management, respite care, wound care, and pain management.
Additionally they also provide their residents with nutritional services by preparing meals with consideration to their bodies’ needs and restrictions. Laundry and housekeeping services are also provided during their stay, providing the residents with a clean environment, safe from diseases.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
132
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
68.2%
Residents per day (avg)
95
Occupancy rate
68.2%
Residents per day (avg)
95
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term residence
Daily assistance
Occasional rehab needs
Breakdown by payment type
Medicare
9% of new residents, usually for short-term rehab.
Typical stay
1 months
Private pay
71% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
19% of new residents, often for long-term daily care.
Typical stay
1 - 2 years
Finances and operations
Governmental community
Operated by state authorities.
Home revenue
$9.8M
Surplus of revenue
$1.6M
Governmental community
Operated by state authorities.
Home revenue
$9.8M
Surplus of revenue
$1.6M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$8.2M
132-bed community
A larger shared setting that may offer more common spaces and organized community services.
52 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Services
About this community
Facility TypeNursing
StatusActive
IssuanceJanuary 4, 2025
ExpirationJanuary 4, 2028
CountyEL PASO
License Number308573
Year Opened11/1/1973
CMS Certification Number675479
Franklin Heights Nursing and Rehab Center is administrated by Fabiana Lozano.
Management CompanyEL PASO I ENTERPRISES, LLC
OwnerWEST WHARTON COUNTY HOSPITAL DISTRICT
Ownership TypeHOSPITAL DISTRICT/AUTHORITY
Medicare
11 units
Medicaid and Medicare
121 units
Total beds
132 units
Staffing
Key information about the people who lead and staff this community.
ContactRocky Ruela, Administrator
Administrator Email
[email protected]
Rehabilitation Services
Respite Care
Skilled Nursing
Specific ProgramsSkilled Nursing, Rehabilitation, Respite Care, Wound Care, Physical Therapy, Occupational Therapy, Speech Therapy, Surgery Recovery, Stroke and Neurological Conditions, Cardiac Related Illnesses, Diabetes Management, Podiatry, Dentistry, Optometry, Hospice, Transportation Services, Medication Management, Nutritional Services, Beauty & Barber Services, Laundry & Housekeeping, Religious Services, Engaging Activities
Religious ServicesYes
Food DescriptionHealthy, nutritious, and delicious meals prepared for residents daily.
Meals IncludedYes
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
13 visits/inspections
8 visits/inspections triggered by complaints
5 routine inspections
Results
13 with issues
0 without issues
Latest inspection
Date
November 26, 2025
Annual Inspection84 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Texas average: 32 deficiencies
Health Inspection History
Inspections
Total health citations
72
Texas average 25.9
Citations per inspection
6
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
26 of 72 citations resulted from standard inspections; 35 of 72 resulted from complaint investigations; and 11 of 72 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
5
5
150% worse than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
5 critical citations
0 serious citations
66 moderate citations
1 minor citation
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jul 24, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jul 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Jul 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Jul 24, 2025
Corrected
Pharmacy minor citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jul 24, 2025
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jul 24, 2025
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 24, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around El Paso The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
Luxe Life Senior Living
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
El Paso
92
74.3%
+17%
3.26
-10%
0
30
5.0
0
47
-
-
Vibralife Holdings Of El Paso, Lp
$9.3M
$3.9M
42.1%
676428
Mountain Villa Nursing Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
El Paso (Military Heights)
-
1,000.0%
-98%
3.23
-11%
0
0
0.0
0
42
-
70
Maharlika Resources, Inc
$2.5M
$1.9M
75.4%
675768
Franklin Heights Nursing and Rehab Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
El Paso (Northwest El Paso)
132
68.2%
+7%
3.49
-4%
3
72
6.0
5
95
A+
51
El Paso I Enterprises, Llc
$8.5M
$4.1M
48.5%
675479
The Bartlett Skilled Nursing and Rehabilitation Facility
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
El Paso (Northwest El Paso)
58
90.4%
+42%
3.73
+3%
0
33
5.5
1
56
A+
52
Douglas G Pendergras Sr Estate
$9.8M
$3.5M
35.2%
676457
Pebble Creek Nursing Center
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
El Paso (East El Paso)
120
81.7%
+29%
3.26
-10%
2
62
4.8
4
95
A+
73
-
$8.9M
$4.1M
46.3%
455718
Places of interest near Franklin Heights Nursing and Rehab Center
6.3 miles from city center — 5.24 miles to nearest hospital (The Hospitals of Providence Children's Hospital)
Calculate Travel Distance to Franklin Heights Nursing and Rehab Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
111
Employees
109
Contractors
2
Staff to resident ratio
1.06:1
30% worse than Texas averageTexas average ratio: 1.51:1
Avg staff/day
42
Average shift
8 hours
0% compared with Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
30,597
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
24
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
38
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.2%
46 contractor hours this quarter
Occupational Therapy Aide: 1
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 38 | 0 | 38 | 12,731 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 24 | 0 | 24 | 6,860 | 91 | 100% | 8.6 |
| Medication Aide/Technician | 6 | 0 | 6 | 2,736 | 91 | 100% | 8.9 |
| RN Director of Nursing | 4 | 0 | 4 | 2,086 | 72 | 79% | 9.5 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,106 | 70 | 77% | 7.4 |
| Registered Nurse | 7 | 0 | 7 | 933 | 64 | 70% | 9.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 536 | 65 | 71% | 8 |
| Nurse Aide in Training | 3 | 0 | 3 | 534 | 59 | 65% | 7.2 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 518 | 67 | 74% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 501 | 61 | 67% | 8 |
| Dietitian | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Speech Language Pathologist | 6 | 0 | 6 | 253 | 42 | 46% | 5.3 |
| Qualified Social Worker | 3 | 0 | 3 | 171 | 54 | 59% | 3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 115 | 43 | 47% | 2.7 |
| Occupational Therapy Aide | 0 | 1 | 1 | 40 | 10 | 11% | 4 |
| Medical Director | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
38 Certified Nursing Assistant
% of Days
100%
24 Licensed Practical Nurse
% of Days
100%
6 Medication Aide/Technician
% of Days
100%
4 RN Director of Nursing
% of Days
79%
6 Physical Therapy Aide
% of Days
77%
7 Registered Nurse
% of Days
70%
2 Mental Health Service Worker
% of Days
71%
3 Nurse Aide in Training
% of Days
65%
1 Administrator
% of Days
71%
1 Nurse Practitioner
% of Days
71%
2 Respiratory Therapy Technician
% of Days
74%
2 Other Dietary Services Staff
% of Days
67%
1 Dietitian
% of Days
59%
6 Speech Language Pathologist
% of Days
46%
3 Qualified Social Worker
% of Days
59%
3 Physical Therapy Assistant
% of Days
47%
1 Occupational Therapy Aide
% of Days
11%
1 Medical Director
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
105 residents
Residents by payment source
Medicare
7 residents (6.7%)
Medicaid
91 residents (86.7%)
Private pay or other
7 residents (6.7%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.2
39% better than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.7
33% better than Texas averageTexas average: 16.0
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.8%
Percent of long-stay residents whose need for help with daily activities has increased
7.8%
52% better than Texas averageTexas average: 16.2%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
8.2%
Percent of long-stay residents whose ability to move independently worsened
8.2%
49% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
16.2%
In line with Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.7%
Percent of long-stay residents experiencing one or more falls with major injury
4.7%
45% worse than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.5%
Percent of long-stay high risk residents with pressure ulcers
2.5%
45% better than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
3.0%
Percent of long-stay residents who lose too much weight
3.0%
14% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.3%
Percent of long-stay residents who have depressive symptoms
0.3%
89% better than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
6.9%
Percent of long-stay residents who received an antipsychotic medication
6.9%
13% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
33% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
14% better than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$197K
145% higher than Texas averageTexas average: $80K
Number of fines
3
21% more fines than Texas averageTexas average: 2.5
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
354% more payment denials than Texas averageTexas average: 0.2
Fines amount comparison
Fines amount comparison
This facility
$197K
Texas average
$80K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
$24K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jan 22, 2024
$167K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 22, 2024
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Jan 22, 2024
33 days
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
$5K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Franklin Heights Nursing and Rehab Center based on CMS SNF Cost Reports.
Occupancy Rate
68.2%
↓ 0.1pp vs 2023
Net Income
$1.6M
↑ ~$294.8K vs 2023
Total Payroll
$4.5M
↑ ~$2.1M vs 2023
Profit Margin
19.2%
↓ 8.0pp vs 2023
Loading trend charts...
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