Smaller home · May offer a more intimate, personalized care environment.
Golden Care Services
Enjoy a worry-free lifestyle at Golden Care Services, a blissful retreat in Newport, VA, offering personal care. Here, residents can keep their peace of mind with round-the-clock supervision and assistance with their daily living activities. Housekeeping, maintenance, and linens are also taken care of, ensuring residents have more time to do the things they love.
With friendly companions, residents are encouraged to interact with their surroundings and live actively. Three delicious and healthy meals, alongside delightful snacks, are served for residents’ dietary needs and preferences. Transportation arrangements are also available for convenience. The community is ideal for those needing non-medical assistance to live comfortably in their golden years, especially with its nurturing and friendly environment.
Community insights.
About this community
Golden Care Services is administered by Yanova Mitchener.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Includes all inspection records for this property, which could include management/ownership changes. 9 deficiencies 0 complaints 2 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2025 vs. Virginia state average• Deficiencies per inspection (67% above) 3 Better Metrics better than Virginia average:
• Total deficiencies (72% below)
• Total complaints (100% below)
• Complaints per year (100% below)
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
| 9 | 32 | This facility has 72% fewer total deficiencies than a typical Virginia assisted living residence (9 vs. VA avg 32).↓ 72% better |
|
Deficiencies per inspection
| 4.5 | 2.7 | This facility has 67% more deficiencies per inspection than a typical Virginia assisted living residence (4.5 vs. VA avg 2.7).↑ 67% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
| 2 | 14 | This facility has had 86% fewer total inspections than the Virginia average (2 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 86% fewer |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
| 0 | 7 | This facility has 100% fewer total complaints than a typical Virginia assisted living residence (0 vs. VA avg 7).↓ 100% better |
|
Complaints per year
| 0 | 7 | This facility has 100% fewer complaints per year than a typical Virginia assisted living residence (0 vs. VA avg 7).↓ 100% better |
What does this home offer?
No pets allowed
Transportation Services
Housekeeping Services
Social and Recreational Activities
Personal Care Assistance
Companionship
Places of interest near Golden Care Services
8.0 miles from city center
Estimated distance in miles from Newport News's city center to Golden Care Services's address, calculated via Google Maps.
Calculate Travel Distance to Golden Care Services
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Compare Assisted Living around Newport News
Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
RESC (Residential Care):
Personal care and daily-living support in a smaller, more intimate residential setting.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Share of inspections that resulted in deficiencies, expressed as a percentage of total inspections in the window.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| The Hidenwood | AL IL MC RC | Newport News (Central Newport News) | 125
Facility
125
VA AVG
94
Rank
#63 / 311 | Yes |
52
Facility
52
VA AVG
45
Rank
#129 / 336 | - | Christopher Cook |
70.4%
Facility
70.4%
VA AVG
69.8%
Rank
#133 / 249 | - | 7 | 71%
Facility
71%
VA AVG
59.3%
Rank
#198 / 303 | 4
Facility
4
VA AVG
7
Rank
#163 / 303 | 24
Facility
24
VA AVG
32
Rank
#137 / 248 | 3.4
Facility
3.4
VA AVG
2.3
Rank
#185 / 248 |
| Mennowood Retirement Community | AL IL MC | Newport News (North Newport News) | 90
Facility
90
VA AVG
94
Rank
#148 / 311 | No |
53
Facility
53
VA AVG
45
Rank
#128 / 336 | - | Thelma Shaffer |
73.3%
Facility
73.3%
VA AVG
69.8%
Rank
#117 / 249 | A | 6 | 67%
Facility
67%
VA AVG
59.3%
Rank
#168 / 303 | 2
Facility
2
VA AVG
7
Rank
#105 / 303 | 15
Facility
15
VA AVG
32
Rank
#103 / 248 | 2.5
Facility
2.5
VA AVG
2.3
Rank
#141 / 248 |
| Hilton Plaza Inc. | AL | Newport News (South Newport News) | 71
Facility
71
VA AVG
94
Rank
#211 / 311 | No |
57
Facility
57
VA AVG
45
Rank
#104 / 336 | Private / Semi-Private Rooms | Nina Taylor |
81.7%
Facility
81.7%
VA AVG
69.8%
Rank
#70 / 249 | - | 13 | 69%
Facility
69%
VA AVG
59.3%
Rank
#187 / 303 | 5
Facility
5
VA AVG
7
Rank
#177 / 303 | 93
Facility
93
VA AVG
32
Rank
#232 / 248 | 7.2
Facility
7.2
VA AVG
2.3
Rank
#240 / 248 |
| The Huntington Assisted Living | AL RC | Newport News | 52
Facility
52
VA AVG
94
Rank
#252 / 311 | Yes |
55
Facility
55
VA AVG
45
Rank
#119 / 336 | Studio / 1 Bed | Mackenzie Mason | - | - | 1 | 0%
Facility
0%
VA AVG
59.3%
Rank
#1 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 0
Facility
0
VA AVG
32
Rank
#1 / 248 | 0.0
Facility
0.0
VA AVG
2.3
Rank
#1 / 248 |
| Golden Care Services | AL RESC RC | Newport News (South Newport News) | 8
Facility
8
VA AVG
94
Rank
#293 / 311 | No |
41
Facility
41
VA AVG
45
Rank
#190 / 336 | - | Yanova Mitchener |
87.5%
Facility
87.5%
VA AVG
69.8%
Rank
#29 / 249 | - | 2 | 100%
Facility
100%
VA AVG
59.3%
Rank
#287 / 303 | 0
Facility
0
VA AVG
7
Rank
#1 / 303 | 9
Facility
9
VA AVG
32
Rank
#67 / 248 | 4.5
Facility
4.5
VA AVG
2.3
Rank
#216 / 248 |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other VA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Virginia
Golden Care Services is located in Newport News, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Frequently Asked Questions about Golden Care Services
What neighborhood is Golden Care Services in?
Golden Care Services is in the South Newport News neighborhood of Newport News.
Is Golden Care Services in a walkable area?
Golden Care Services has a walk score of 41. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
When does Golden Care Services's license expire?
According to VA state health department records, Golden Care Services's license expires on November 27, 2027.
What is the occupancy rate at Golden Care Services?
Golden Care Services's occupancy is 87.5%.
Are pets allowed at Golden Care Services?
No, Golden Care Services has a no-pet policy.
Who is the administrator of Golden Care Services?
Yanova Mitchener is the administrator of Golden Care Services.
How many beds does Golden Care Services have?
Golden Care Services has 8 beds.
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