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The Harmony Collection at Roanoke – Assisted Living
Exterior view of The Harmony Collection at Roanoke Dining room set up for a meal with decorated tables Bright and welcoming living room seating area Cozy resident room with a bed and chair

The Harmony Collection at Roanoke – Assisted Living

4402 Pheasant Ridge Rd, Roanoke, VA 24014 View map Calculator: See prices in your area
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Overview of The Harmony Collection at Roanoke – Assisted Living

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Now in its ninth year of operation, The Harmony Collection at Roanoke is an assisted living community on Pheasant Ridge Road in Roanoke, Virginia. The community is administered by Jenny Nicely, with additional corporate oversight from Robin Banch. The 105-bed community offers studio, one-bedroom, and two-bedroom layouts in a three-story building.

The facility’s occupancy rate is 73%, with 77 of the 105 beds filled. The neighborhood is somewhat walkable, with a Walk Score of 26. A car is the more practical way to reach most nearby shops and services, but a few may be within walking distance.

Daily life at the community includes chef-prepared meals, laundry service, and on-site fitness and recreation programming. Transportation services are also available for residents with appointments or outings. Pets are welcome in the community, so residents keep companion animals.

State inspection records for the community are mixed but are improving over time. Reviewers have most often flagged issues with medication administration, including documentation accuracy. There were also gaps in keeping resident service plans and assessments up to date after a change in condition. Families considering the community should ask staff directly how medication administration and care-plan updates are handled daily.

Facility Direct Line (540) 970-3524
Facility Direct Line (540) 970-3524
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Bed community size
105-bed community Rank #128 / 371Bed count — State benchmarkedThis home is ranked 128th out of 371 homes in Virginia. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
9 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 26 / 100 Rank #332 / 449Walk Score — State benchmarkedThis home is ranked 332nd out of 449 homes in Virginia. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
73%
Rank #154 / 314Occupancy rate — State benchmarkedThis home is ranked 154th out of 314 homes in Virginia. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 314. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
77 / 105
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 2, 2026 Expired
QualificationNon-Ambulatory | Residential and Assisted Living Care

Ownership & Operating Entity

The Harmony Collection at Roanoke – Assisted Living is administered by Jenny Nicely.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Robin Banch, Corporate Director (per BBB, record updated Jun 2026)

Contact The Harmony Collection at Roanoke – Assisted Living

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 104 deficiencies 27 complaints 51 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 5 Worse Metrics worse than Virginia average:
• Total deficiencies (225% above)
• Deficiencies per year (225% above)
• Inspections with violations (211% above)
• Total complaints (286% above)
• Complaints per year (286% above) 2 Better Metrics better than Virginia average:
• Deficiencies per inspection (13% below)
• Inspection violation rate (14% below)
Latest Inspection October 23, 2025 Monitoring

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 10432 This facility has 225% more total deficiencies than a typical Virginia assisted living residence (104 vs. VA avg 32).↑ 225% worse
Deficiencies per year Info Average deficiencies per year since 2021. 20.86.4 This facility has 225% more deficiencies per year than a typical Virginia assisted living residence (20.8 vs. VA avg 6.4).↑ 225% worse
Deficiencies per inspection Info Average deficiencies per inspection. 22.3 This facility has 13% fewer deficiencies per inspection than a typical Virginia assisted living residence (2 vs. VA avg 2.3).↓ 13% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 5114 This facility has had 264% more total inspections than the Virginia average (51 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 264% more
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 289 This facility has 211% more inspections with violations than a typical Virginia assisted living residence (28 vs. VA avg 9).↑ 211% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 55%64% This facility has 9 percentage points lower inspection violation rate than a typical Virginia assisted living residence (55% vs. VA avg 64%).↓ 9% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 277 This facility has 286% more total complaints than a typical Virginia assisted living residence (27 vs. VA avg 7).↑ 286% worse
Complaints per year Info Average complaints per year since 2021. 5.41.4 This facility has 286% more complaints per year than a typical Virginia assisted living residence (5.4 vs. VA avg 1.4).↑ 286% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on October 23, 2025 found no deficiencies and substantiated no complaints related to resident care or services.
  • Multiple inspections from 2023 to 2025 cited repeated medication administration errors, including giving medications to wrong residents, missed doses, and incomplete documentation in medication administration records.
  • Deficiencies consistently involved failure to update individualized service plans for significant resident condition changes and incomplete or inaccurate uniform assessment instruments.
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Room sizes icon
Room sizes icon

Room Sizes: 431 / 504 / 530 / 538 / 600 / 626 / 689 / 701 / 727 - 1,048 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for The Harmony Collection at Roanoke – Assisted Living

1 Bedroom
2 bedroom
2 bedroom
2 bedroom
Studio
Studio
Reviews

The Harmony Collection at Roanoke – Assisted Living Reviews

Stephanie
If your loved one does not need any assistance, this facility might be OK. If they need assistance with anything significant like medication, double and triple check that medication is being given at the correct time and correct frequency (and is getting refilled properly). Notice the staff turnover, this is a problem at Harmony. Communication with the family is also a challenge. Laundry takes a long time, if your loved on can't change the sheets, make sure it is getting done. Check the vent in the bedroom ceiling for dust buildup, stay for a meal and see how long it takes to arrive and if it is hot or not. Listen to the staff talk and listen out for the radio calls for "alarms" in rooms and how long it takes for someone to respond. Be involved, visit often, ask questions, don't assume they are doing what they say.

Rating Their Experiences

What do you like most about living here?

Common space at entrance is a welcoming location. They bring in people to sing/play music frequently. They like celebrating holidays.

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

Yes

How do you feel about the level of social interaction available with other residents?

If your loved one wants to interact they can, but they are not pushed to become involved. The activities could be less repetitive but the movie room and activity room are nice. Wish residents could access the "back patio" on their own as the seating is much nicer than outside the front door.

How was the units offered in this community?

Various options of rooms, monthly rent.

Do you feel safe living in this community?

Yes

How well do you think the community handles emergencies or unexpected events?

Unsure, but was told once they could not house more than 5 people that would need assistance to exit the building in an emergency.

How would you rate the quality and variety of the meals? (1-5)

2

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

Yes

Are there any hidden fees or unexpected charges?

Would you recommend this community to others looking for senior living options?

Only if they did not really need much assistance, just help with meals and housekeeping.

Is there anything you wish you knew before moving in?

How often the staff turns over, not reassuring. I wish I had done my due diligence looking at reports about the facility (inspections, complaints, etc).

Places of interest near The Harmony Collection at Roanoke – Assisted Living

Address 3.3 miles from city center Info Estimated distance in miles from Roanoke's city center to The Harmony Collection at Roanoke – Assisted Living's address, calculated via Google Maps.

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Compare Assisted Living around Roanoke

The information below is reported by the Virginia Department of Social Services and Department of Health.

Friendship Retirement Community
AL
IL
MC
NH
RC
SNF
Roanoke (Hollins)
253
Facility 253
VA AVG 95
Rank #5 / 371
Yes
48
Facility 48
VA AVG 44
Rank #186 / 449
2 Bed-
93.1%
Facility 93.1%
VA AVG 70.4%
Rank #21 / 294
A+-----
TerraBella Pheasant Ridge
AL
MC
Roanoke (Southern Hills)
130
Facility 130
VA AVG 95
Rank #69 / 371
Yes
28
Facility 28
VA AVG 44
Rank #320 / 449
Suite / 1 Bed / 2 BedJenifer Quilodran
56.9%
Facility 56.9%
VA AVG 70.4%
Rank #222 / 294
A+44
61.4%
Facility 61.4%
VA AVG 64.3%
Rank #200 / 330
24
Facility 24
VA AVG 7
Rank #322 / 330
113
Facility 113
VA AVG 32
Rank #260 / 271
2.6
Facility 2.6
VA AVG 2.3
Rank #185 / 271
Our Lady of the Valley
AL
MC
NH
RC
SNF
Roanoke (Gainsboro)
127
Facility 127
VA AVG 95
Rank #78 / 371
No
68
Facility 68
VA AVG 44
Rank #74 / 449
Studio / 1 BedMeagan Seale
87.4%
Facility 87.4%
VA AVG 70.4%
Rank #53 / 294
A+20
55%
Facility 55%
VA AVG 64.3%
Rank #162 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
58
Facility 58
VA AVG 32
Rank #230 / 271
2.9
Facility 2.9
VA AVG 2.3
Rank #198 / 271
Hermitage Roanoke
AL
IL
Roanoke (Fairview)
120
Facility 120
VA AVG 95
Rank #89 / 371
Yes
32
Facility 32
VA AVG 44
Rank #289 / 449
1 Bed / 2 BedMichael Davis
39.2%
Facility 39.2%
VA AVG 70.4%
Rank #280 / 294
A+13
92.3%
Facility 92.3%
VA AVG 64.3%
Rank #304 / 330
1
Facility 1
VA AVG 7
Rank #67 / 330
41
Facility 41
VA AVG 32
Rank #202 / 271
3.2
Facility 3.2
VA AVG 2.3
Rank #209 / 271
The Harmony Collection at Roanoke – Assisted Living
AL
Roanoke (Southern Hills)
105
Facility 105
VA AVG 95
Rank #128 / 371
Yes
26
Facility 26
VA AVG 44
Rank #332 / 449
Studio / 1 Bed / 2 BedJenny Nicely
73.3%
Facility 73.3%
VA AVG 70.4%
Rank #140 / 294
A+51
54.9%
Facility 54.9%
VA AVG 64.3%
Rank #161 / 330
27
Facility 27
VA AVG 7
Rank #326 / 330
104
Facility 104
VA AVG 32
Rank #257 / 271
2.0
Facility 2.0
VA AVG 2.3
Rank #143 / 271
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Financial Assistance for
Assisted Living in Virginia

The Harmony Collection at Roanoke – Assisted Living is located in Roanoke, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about The Harmony Collection at Roanoke – Assisted Living

What neighborhood is The Harmony Collection at Roanoke – Assisted Living in?

The Harmony Collection at Roanoke – Assisted Living is in the Southern Hills neighborhood of Roanoke.

Is The Harmony Collection at Roanoke – Assisted Living in a walkable area?

The Harmony Collection at Roanoke – Assisted Living has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Harmony Collection at Roanoke – Assisted Living's license expire?

According to VA state health department records, The Harmony Collection at Roanoke – Assisted Living's license expires on March 2, 2026.

What is the occupancy rate at The Harmony Collection at Roanoke – Assisted Living?

The Harmony Collection at Roanoke – Assisted Living's occupancy is 73%.

Who is the administrator of The Harmony Collection at Roanoke – Assisted Living?

Jenny Nicely is the administrator of The Harmony Collection at Roanoke – Assisted Living.

How many beds does The Harmony Collection at Roanoke – Assisted Living have?

The Harmony Collection at Roanoke – Assisted Living has 105 beds.

Has The Harmony Collection at Roanoke – Assisted Living had any recent deficiencies?

The Harmony Collection at Roanoke – Assisted Living has had 51 recently reported deficiencies.

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