The Harmony Collection at Roanoke – Assisted Living in Roanoke, VA

Q: What neighborhood is The Harmony Collection at Roanoke – Assisted Living in?

The Harmony Collection at Roanoke – Assisted Living is in the Southern Hills neighborhood of Roanoke.

Q: Is The Harmony Collection at Roanoke – Assisted Living in a walkable area?

The Harmony Collection at Roanoke – Assisted Living has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Q: When does The Harmony Collection at Roanoke – Assisted Living's license expire?

According to VA state health department records, The Harmony Collection at Roanoke – Assisted Living's license expires on March 2, 2026.

Q: What is the occupancy rate at The Harmony Collection at Roanoke – Assisted Living?

The Harmony Collection at Roanoke – Assisted Living's occupancy is 73%.

Q: Who is the administrator of The Harmony Collection at Roanoke – Assisted Living?

Jenny Nicely is the administrator of The Harmony Collection at Roanoke – Assisted Living.

Q: How many beds does The Harmony Collection at Roanoke – Assisted Living have?

The Harmony Collection at Roanoke – Assisted Living has 105 beds.

Q: Has The Harmony Collection at Roanoke – Assisted Living had any recent deficiencies or citations?

The Harmony Collection at Roanoke – Assisted Living has had 51 recently reported deficiencies.

Overview of The Harmony Collection at Roanoke – Assisted Living

A Harmony senior living community member, the assisted living home in Roanoke ensures a serene and harmonious environment. The name suggests that the residential lifestyle is supposed to be calming and balanced– a freeing lifestyle with the necessary support. The elegant community ensures its residents receive a strong sense of freedom with no shame of being able to receive additional assistance, mainly because, as a Harmony community, the assisted living place aims to elevate the lifestyle of its residents.

Placing comfort, convenience, and luxury at the heart of their world-class hospitality, seniors are guaranteed to live a stress-free and well-balanced lifestyle. Their amenities and services include laundry, transportation, healthy and savory chef-prepared meals, and fitness activities.

(540) 970-3524

105-bed community

A larger shared setting that may offer more common spaces and organized community services.

9 years in operation

An established community with some operational experience and growing routines.

Walk Score: 26 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

73%

Lower than the Virginia average: 85.7%

Occupied beds

77 / 105

Average occupied beds in Virginia homes 98 beds

Facility TypeAssisted Living Facility

StatusActive

ExpirationMarch 2, 2026

QualificationNon-Ambulatory | Residential and Assisted Living Care

The Harmony Collection at Roanoke – Assisted Living is administrated by Jenny Nicely.

Staffing

Key information about the people who lead and staff this community.

ContactMs. Robin Banch, Corporate Director

Since 2021 · 5 years of data 104 deficiencies 27 complaints 51 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average

Overall vs. VA average

Latest Inspection October 23, 2025 Monitoring

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	VA Average	vs. VA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	104	32	This facility has 225% more total deficiencies than a typical Virginia assisted living residence (104 vs. VA avg 32).↑ 225% worse
Deficiencies per year Average deficiencies per year since 2021.	20.8	6.4	This facility has 225% more deficiencies per year than a typical Virginia assisted living residence (20.8 vs. VA avg 6.4).↑ 225% worse
Deficiencies per inspection Average deficiencies per inspection.	2	2.3	This facility has 13% fewer deficiencies per inspection than a typical Virginia assisted living residence (2 vs. VA avg 2.3).↓ 13% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	VA Average	vs. VA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	51	14	This facility has 264% more total inspections than a typical Virginia assisted living residence (51 vs. VA avg 14).↑ 264% worse
Inspections with violations Inspections that uncovered at least one regulatory violation.	28	9	This facility has 211% more inspections with violations than a typical Virginia assisted living residence (28 vs. VA avg 9).↑ 211% worse
Inspection violation rate Percentage of inspections that resulted in at least one violation.	55%	64%	This facility has 9 percentage points lower inspection violation rate than a typical Virginia assisted living residence (55% vs. VA avg 64%).↓ 9% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	VA Average	vs. VA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	27	7	This facility has 286% more total complaints than a typical Virginia assisted living residence (27 vs. VA avg 7).↑ 286% worse
Complaints per year Average complaints per year since 2021.	5.4	1.4	This facility has 286% more complaints per year than a typical Virginia assisted living residence (5.4 vs. VA avg 1.4).↑ 286% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on October 23, 2025 found no deficiencies and substantiated no complaints related to resident care or services.
Multiple inspections from 2023 to 2025 cited repeated medication administration errors, including giving medications to wrong residents, missed doses, and incomplete documentation in medication administration records.
Deficiencies consistently involved failure to update individualized service plans for significant resident condition changes and incomplete or inaccurate uniform assessment instruments.

Show Inspection Reports

What does this home offer?

Pets Allowed

Room Sizes: 431 / 504 / 530 / 538 / 600 / 626 / 689 / 701 / 727 - 1,048 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for The Harmony Collection at Roanoke – Assisted Living

The Harmony Collection At Roanoke Assisted Living 1Bed

The Harmony Collection At Roanoke Assisted Living 2 Bed C

The Harmony Collection At Roanoke Assisted Living 2 Bed B

The Harmony Collection At Roanoke Assisted Living 2 Bed

The Harmony Collection At Roanoke Assisted Living Studio B

The Harmony Collection At Roanoke Assisted Living Studio

The Harmony Collection at Roanoke – Assisted Living Reviews

If your loved one does not need any assistance, this facility might be OK. If they need assistance with anything significant like medication, double and triple check that medication is being given at the correct time and correct frequency (and is getting refilled properly). Notice the staff turnover, this is a problem at Harmony. Communication with the family is also a challenge. Laundry takes a long time, if your loved on can't change the sheets, make sure it is getting done. Check the vent in the bedroom ceiling for dust buildup, stay for a meal and see how long it takes to arrive and if it is hot or not. Listen to the staff talk and listen out for the radio calls for "alarms" in rooms and how long it takes for someone to respond. Be involved, visit often, ask questions, don't assume they are doing what they say.What do you like most about living here? Answer: Common space at entrance is a welcoming location. They bring in people to sing/play music frequently. They like celebrating holidays. Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 2 Are special diets handled well? Answer: No Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: If your loved one wants to interact they can, but they are not pushed to become involved. The activities could be less repetitive but the movie room and activity room are nice. Wish residents could access the "back patio" on their own as the seating is much nicer than outside the front door. How was the units offered in this community? Answer: Various options of rooms, monthly rent. Do you feel safe living in this community? Answer: Yes How well do you think the community handles emergencies or unexpected events? Answer: Unsure, but was told once they could not house more than 5 people that would need assistance to exit the building in an emergency. Are there any hidden fees or unexpected charges? Answer: Would you recommend this community to others looking for senior living options? Answer: Only if they did not really need much assistance, just help with meals and housekeeping. Is there anything you wish you knew before moving in? Answer: How often the staff turns over, not reassuring. I wish I had done my due diligence looking at reports about the facility (inspections, complaints, etc).

4.8 miles from city center Estimated distance in miles from Roanoke's city center to The Harmony Collection at Roanoke – Assisted Living's address, calculated via Google Maps. — 1.99 miles to nearest hospital (Carilion Clinic Aortic Center - Roanoke)

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled

General Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+

General Virginia resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited grants; rural/urban balance.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)

General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL

Asset Limits Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Benefits

Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)

General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

Asset Limits $2,000 individual

Serves 4,000; personal needs allowance ($90/month).

Benefits

Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled

General VA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized

General VA resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits

Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General VA resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled

General VA resident, homeowner, income/asset limits vary by locality.

Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000

Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits

Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+

General VA resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits

Vouchers (~$50-$75/season) for produce at farmers’ markets

Compare Assisted Living around Roanoke

The information below is reported by the Virginia Department of Social Services and Department of Health.


The Park Oak Grove	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Roanoke	164 Facility 164 VA AVG 95 Rank #34 / 371	Yes	57 Facility 57 VA AVG 44 Rank #133 / 449	Studio / 1 Bed / 2 Bed	Dorothy Anna Gring	45.7% Facility 45.7% VA AVG 70.8% Rank #269 / 297	A+	35	77.1% Facility 77.1% VA AVG 64.3% Rank #265 / 332	17 Facility 17 VA AVG 7 Rank #312 / 332	93 Facility 93 VA AVG 32 Rank #314 / 332	2.7 Facility 2.7 VA AVG 2.3 Rank #251 / 332
TerraBella Pheasant Ridge	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Roanoke (Southern Hills)	130 Facility 130 VA AVG 95 Rank #69 / 371	Yes	28 Facility 28 VA AVG 44 Rank #320 / 449	Studio / 1 Bed / 2 Bed	Jenifer Quilodran	56.9% Facility 56.9% VA AVG 70.8% Rank #225 / 297	A+	44	61.4% Facility 61.4% VA AVG 64.3% Rank #200 / 332	24 Facility 24 VA AVG 7 Rank #324 / 332	113 Facility 113 VA AVG 32 Rank #321 / 332	2.6 Facility 2.6 VA AVG 2.3 Rank #246 / 332
Our Lady of the Valley	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. NC Nursing Care NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Roanoke (Gainsboro)	127 Facility 127 VA AVG 95 Rank #78 / 371	No	68 Facility 68 VA AVG 44 Rank #74 / 449	Studio / 1 Bed / 2 Bed	Meagan Seale	87.4% Facility 87.4% VA AVG 70.8% Rank #59 / 297	A+	20	55% Facility 55% VA AVG 64.3% Rank #161 / 332	7 Facility 7 VA AVG 7 Rank #229 / 332	58 Facility 58 VA AVG 32 Rank #291 / 332	2.9 Facility 2.9 VA AVG 2.3 Rank #259 / 332
Hermitage Roanoke	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.	Roanoke (Fairview)	120 Facility 120 VA AVG 95 Rank #89 / 371	Yes	32 Facility 32 VA AVG 44 Rank #289 / 449	Studio / 1 Bed / 2 Bed	Michael Davis	39.2% Facility 39.2% VA AVG 70.8% Rank #283 / 297	A+	13	92.3% Facility 92.3% VA AVG 64.3% Rank #306 / 332	1 Facility 1 VA AVG 7 Rank #67 / 332	41 Facility 41 VA AVG 32 Rank #263 / 332	3.2 Facility 3.2 VA AVG 2.3 Rank #270 / 332
The Harmony Collection at Roanoke – Assisted Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Roanoke (Southern Hills)	105 Facility 105 VA AVG 95 Rank #128 / 371	Yes	26 Facility 26 VA AVG 44 Rank #332 / 449	Studio / 1 Bed / 2 Bed	Jenny Nicely	73.3% Facility 73.3% VA AVG 70.8% Rank #144 / 297	A+	51	54.9% Facility 54.9% VA AVG 64.3% Rank #160 / 332	27 Facility 27 VA AVG 7 Rank #328 / 332	104 Facility 104 VA AVG 32 Rank #318 / 332	2.0 Facility 2.0 VA AVG 2.3 Rank #204 / 332

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What neighborhood is The Harmony Collection at Roanoke – Assisted Living in?

The Harmony Collection at Roanoke – Assisted Living is in the Southern Hills neighborhood of Roanoke.

Is The Harmony Collection at Roanoke – Assisted Living in a walkable area?

The Harmony Collection at Roanoke – Assisted Living has a walk score of 26. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does The Harmony Collection at Roanoke – Assisted Living's license expire?

According to VA state health department records, The Harmony Collection at Roanoke – Assisted Living's license expires on March 2, 2026.

What is the occupancy rate at The Harmony Collection at Roanoke – Assisted Living?

The Harmony Collection at Roanoke – Assisted Living's occupancy is 73%.

Who is the administrator of The Harmony Collection at Roanoke – Assisted Living?

Jenny Nicely is the administrator of The Harmony Collection at Roanoke – Assisted Living.

How many beds does The Harmony Collection at Roanoke – Assisted Living have?

The Harmony Collection at Roanoke – Assisted Living has 105 beds.

Has The Harmony Collection at Roanoke – Assisted Living had any recent deficiencies or citations?

The Harmony Collection at Roanoke – Assisted Living has had 51 recently reported deficiencies.

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The Harmony Collection at Roanoke – Assisted Living