Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
99
83 employees · 16 contractors · 40 on an average day Our Lady of the Valley
Nursing Home, Assisted Living, Memory Care, Respite Care & Skilled Nursing · Roanoke, VA
ALM Inspection Grade
B+
ALM's inspection grade is 87 / 100, a B+ — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 87 / 100, a B+ — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Our Lady of the Valley
Nursing Home, Assisted Living, Memory Care, Respite Care & Skilled Nursing · Roanoke, VA
ALM Inspection Grade
B+
ALM's inspection grade is 87 / 100, a B+ — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 87 / 100, a B+ — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Our Lady of the Valley accepts Medicare, Medicaid, and private pay.
Overview of Our Lady of the Valley
Nestled in the peaceful community of Roanoke, VA, Our Lady of the Valley is a distinguished senior living community that provides assisted living, memory care, rehabilitation, and nursing care services. Here, residents can choose from one-bedroom suites to an intensive personal care studios that accommodate unique needs and preferences. With its well-trained and compassionate team, residents can receive the utmost care and support they need throughout their stay.
The community hosts several exciting and entertaining events from piano concerts to wine tasting. Indulge in delightful and healthy chef-prepared meals that satisfy your cravings. Participate in diverse social activities and life-enrichment programs to boost engagement and wellness. With Our Lady of the Valley, seniors are assured of an empowering and glorious retirement.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).
Total nursing care per resident / day
This nursing home is ranked 29th out of 68 nursing homes we track in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 7m
This nursing home is ranked 29th out of 68 nursing homes we track in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 7mStandout metric: LPN / LVN is +19% above Virginia average
2 of 6 metrics below Virginia average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 7 are the facility's own employees; no agency contractors work in this role.
7 staff · 8.7-hour shifts
28m
↓ 31% · VA 41mThis facility: 28m per resident per day, 31% below the Virginia average of 41m (among Virginia facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 7 are the facility's own employees; no agency contractors work in this role.
7 staff · 8.7-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 8.1-hour shifts
1h 11m
↑ 19% · VA 1h 0mThis facility: 1h 11m per resident per day, 19% above the Virginia average of 1h 0m (among Virginia facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 8.1-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 44 are the facility's own employees; no agency contractors work in this role.
44 staff · 8.1-hour shifts
2h 28m
↑ 15% · VA 2h 8mThis facility: 2h 28m per resident per day, 15% above the Virginia average of 2h 8m (among Virginia facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 44 are the facility's own employees; no agency contractors work in this role.
44 staff · 8.1-hour shiftsUS average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
6m
↑ 13% · VA 5mThis facility: 6m per resident per day, 13% above the Virginia average of 5m (among Virginia facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 53m
↑ 17% · VA 3h 19mThis facility: 3h 53m per resident per day, 17% above the Virginia average of 3h 19m (among Virginia facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
15m
↓ 45% · VA 28mThis facility: 15m per resident per day, 45% below the Virginia average of 28m (among Virginia facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
99
83 employees · 16 contractors · 40 on an average day
99 total staff / 66 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Sep 2026); staff: CMS Payroll-Based Journal (Q2 2026).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.50 : 1
↓ 9% · VA 1.66This facility: 1.50 staff per resident, 9% below the Virginia average of 1.66 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
99 staff ÷ 66 residents
See full Virginia ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.6 h
↓ 5% · VA 8 hThis facility: 7.6 h, 5% below the Virginia average of 8 h (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
27,590 staff hours this quarter
See full Virginia ranking →89.4% of staff hours were worked by the facility's own employees
Virginia average: 91.5% · Contractors this quarter: Physical Therapy Assistant (4), Respiratory Therapy Technician (3), Qualified Social Worker (3), Speech Language Pathologist (3), Physical Therapy Aide (3)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
197
Rank #16 / 74Bed count — State benchmarked This nursing home is ranked 16th out of 74 nursing homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
197
Rank #16 / 74Bed count — State benchmarked This nursing home is ranked 16th out of 74 nursing homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
70 nursing-home beds (CMS) + 127 state-licensed beds.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
37
years
Walk Score
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #11 / 76Walk Score — State benchmarked This nursing home is ranked 11th out of 76 nursing homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #11 / 76Walk Score — State benchmarked This nursing home is ranked 11th out of 76 nursing homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
68
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #36 / 60Occupancy rate — State benchmarked This nursing home is ranked 36th out of 60 nursing homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 60. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #36 / 60Occupancy rate — State benchmarked This nursing home is ranked 36th out of 60 nursing homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 60. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
81.1%
This home usually has availability
Similar to the Virginia average: 79.3%
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
113
days
BBB Rating
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
A+
Not Accredited
How BBB ratings workAbout This Community
StatusActive
ExpirationMarch 31, 2027
CMS Certification Number495357
QualificationAssisted Living | Non-Ambulatory | Special Care Unit
Our Lady of the Valley is administered by Meagan Seale.
Resident Council
Business Hours24 x 7 - , MONDAY-SUNDAY
Pets not allowed
Building TypeMid-rise
Room Types
Studio
1 Bed
Two inspection records, one community. Virginia inspects its 127 state-licensed beds; CMS inspects its 70 nursing-home beds.
Inspection History and the Inspection Scorecard below are the state record. CMS Health Inspection History, further down, is the federal record. Each covers only its own beds, visits and dates, so the totals are not meant to match, and nothing is counted twice.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
ALM Inspection Grade
87 / 100
Combined grade: CMS inspection data for this community's nursing-home beds and
Virginia inspection data for its
state-licensed beds, weighted by bed count
How the two records combine
Nursing-home beds (CMS) · 36% of the grade
B+ · 87/100
9 points above the Virginia average for CMS-certified facilities (78/100).
70 certified beds, 36% of the grade. Graded with CMS-certified facilities on the national scale.
Citations
Strong
23 severity-weighted points (12 citations) · 3× lower than the typical CMS-certified VA facility (median: 69)
Enforcement
Concern
$16,350 in fines · 1 enforcement action
Persistence
Concern
45 days to fix issues · slower than the typical CMS-certified VA facility (median: 41)
Virginia state-licensed beds · 64% of the grade
B+ · 87/100
4 points above the Virginia average for state-licensed facilities (83/100).
127 licensed beds, 64% of the grade. Graded with Virginia state-licensed facilities on the Virginia scale.
Violations
Typical
1.8 violations per inspection (44 in 24 inspections) · about the same as the typical state-licensed VA facility (median: 1.8)
Finding Frequency
Typical
50% of inspections found a violation · 14% fewer than the typical state-licensed VA facility (median: 58%)
Complaints
Concern
8 complaints · 2× more than the typical state-licensed VA facility (median: 4)
How the final grade is calculated
B+ · 87/100
87 × 36% + 87 × 64% = 87 / 100
The two grades are combined in proportion to the beds each record covers: 70 CMS-certified nursing-home beds (36%) and 127 Virginia state-licensed beds (64%). The result, 87 out of 100, is a B+ on the same scale every ALM Inspection Grade uses.
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. VA average
3 Worse
Metrics worse than Virginia average:
• Total violations (22% above)
• Inspections with violations (33% above)
• Total complaints (33% above) 2 Better Metrics better than Virginia average:
• Violations per inspection (18% below)
• Inspection violation rate (12% below)
• Total violations (22% above)
• Inspections with violations (33% above)
• Total complaints (33% above) 2 Better Metrics better than Virginia average:
• Violations per inspection (18% below)
• Inspection violation rate (12% below)
Violations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 44 | 36.0 | This facility has 22% more total violations than a typical Virginia nursing home (44 vs. VA avg 36).↑ 22% worse |
|
Violations per inspection
Average violations per inspection.
| 1.8 | 2.2 | This facility has 18% fewer violations per inspection than a typical Virginia nursing home (1.8 vs. VA avg 2.2).↓ 18% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 24 | 16.0 | This facility has had 50% more total inspections than the Virginia average (24 vs. VA avg 16). More inspections can mean more regulatory scrutiny rather than worse care.↑ 50% more |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 12 | 9.0 | This facility has 33% more inspections with violations than a typical Virginia nursing home (12 vs. VA avg 9).↑ 33% worse |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 50% | 57% | This facility has 7 percentage points lower inspection violation rate than a typical Virginia nursing home (50% vs. VA avg 57%).↓ 7% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 6.0 | This facility has 33% more total complaints than a typical Virginia nursing home (8 vs. VA avg 6).↑ 33% worse |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
3
↓ 27% · VA 4.1This facility: 3, 27% below the Virginia average of 4.1 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
12
Rank #11 / 71Health citations — State benchmarked This nursing home is ranked 11th out of 71 nursing homes we track in Virginia for health citations. Shows this facility's total health deficiency citations benchmarked to the Virginia State average, with a ranking across all 71 VA facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 69% · VA 38.7This facility: 12, 69% below the Virginia average of 38.7 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
4
Rank #14 / 71Citations per inspection — State benchmarked This nursing home is ranked 14th out of 71 nursing homes we track in Virginia for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Virginia mean across 71 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 56% · VA 9.15This facility: 4, 56% below the Virginia average of 9.15 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
12 of 12 citations corrected
Critical
J–L
0
↓ 100% · VA 0.5This facility: 0, 100% below the Virginia average of 0.5 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · VA 1This facility: 0, 100% below the Virginia average of 1 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
11
↓ 70% · VA 36.6This facility: 11, 70% below the Virginia average of 36.6 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
1
↑ 43% · VA 0.7This facility: 1, 43% above the Virginia average of 0.7 (among Virginia facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Aug 25, 2023 · 3 citations, all corrected
Most cited category: Quality of Life & Care, 5 of 12 citations · 5 categories in total
Citations history
Most recent first
Aug 25, 2023
3 citations
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Apr 15, 2021
5 citations
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Infection Control moderate citation
Corrected
Corrected
Administration minor citation
Corrected
Corrected
Apr 08, 2019
4 citations
Nutrition moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Pharmacy moderate citation
Corrected
Corrected
Top deficiency categories
Share of 12 citations
Quality of Life & Care
5 deficiencies (42%)
Pharmacy Services
3 deficiencies (25%)
Nutrition & Dietary
2 deficiencies (17%)
Infection Control
1 deficiency (8%)
Administration
1 deficiency (8%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 12 citations resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
1 penalty in the past 3 years
Latest: Jul 9, 2026 · $16,350 civil money penalty
Jul 9, 2026 · $16,350 civil money penalty
Total fines
$16,350
↓ 73% · VA $62KThis facility: $16,350, 73% below the Virginia average of $61,623. Average among the 110 Virginia facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $66KUS average: $66,281, among the 6,725 US facilities with a penalty on record.Rank #60 / 71Federal fines — State benchmarked This nursing home is ranked 60th out of 71 nursing homes we track in Virginia for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Virginia average among facilities with fines, and where it ranks among 71 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
1
↓ 30% · VA 1.44This facility: 1, 30% below the Virginia average of 1.44. Average among the 110 Virginia facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.88US average: 1.88, among the 6,725 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
VA avg 0.11Virginia average: 0.11. Average among the 110 Virginia facilities with a penalty on record.US avg 0.35US average: 0.35, among the 6,725 US facilities with a penalty on record.
Penalty history · past 3 years
Jul 9, 2026
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,350
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,350Fine amount comparison
This facility
$16,350
Virginia average
$61,623
US average
$66,281
Totals count every penalty on record; the history lists the past 3 years. Virginia and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Virginia average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 29% · VA 3.9This facility: 5.0, 29% above the VA average of 3.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 30% · VA 3.9This facility: 5.0, 30% above the VA average of 3.9 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
7.7
Score · lower is better
↓ 7% · VA 8.3This facility: 7.7, 7% below the VA average of 8.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
18.0
Score · lower is better
↑ 8% · VA 16.7This facility: 18.0, 8% above the VA average of 16.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 9 better, 4 worse
8 short-stay measures: 4 better, 1 worse, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
7.6%
↓ 48% · VA 14.5This facility: 7.6, 48% below the VA average of 14.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
7.6%
↓ 48% · VA 14.5This facility: 7.6, 48% below the VA average of 14.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
18.3%
↑ 29% · VA 14.2This facility: 18.3, 29% above the VA average of 14.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
18.3%
↑ 29% · VA 14.2This facility: 18.3, 29% above the VA average of 14.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
↑ 32% · VA 21.3This facility: 28.0, 32% above the VA average of 21.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.0%
↑ 32% · VA 21.3This facility: 28.0, 32% above the VA average of 21.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.0%
↓ 100% · VA 1.6This facility: 0.0, 100% below the VA average of 1.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.0%
↓ 100% · VA 1.6This facility: 0.0, 100% below the VA average of 1.6 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
5.3%
↑ 52% · VA 3.5This facility: 5.3, 52% above the VA average of 3.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
5.3%
↑ 52% · VA 3.5This facility: 5.3, 52% above the VA average of 3.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
3.9%
↓ 12% · VA 4.4This facility: 3.9, 12% below the VA average of 4.4 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
3.9%
↓ 12% · VA 4.4This facility: 3.9, 12% below the VA average of 4.4 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
3.3%
↓ 39% · VA 5.3This facility: 3.3, 39% below the VA average of 5.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
3.3%
↓ 39% · VA 5.3This facility: 3.3, 39% below the VA average of 5.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.7%
↓ 96% · VA 20.5This facility: 0.7, 96% below the VA average of 20.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.7%
↓ 96% · VA 20.5This facility: 0.7, 96% below the VA average of 20.5 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
2.2%
↓ 85% · VA 14.2This facility: 2.2, 85% below the VA average of 14.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
2.2%
↓ 85% · VA 14.2This facility: 2.2, 85% below the VA average of 14.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 10% · VA 91.2This facility: 100.0, 10% above the VA average of 91.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 10% · VA 91.2This facility: 100.0, 10% above the VA average of 91.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
↑ 5% · VA 93.3This facility: 97.8, 5% above the VA average of 93.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
↑ 5% · VA 93.3This facility: 97.8, 5% above the VA average of 93.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.56
↑ 7% · VA 1.46This facility: 1.56, 7% above the VA average of 1.46 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.56
↑ 7% · VA 1.46This facility: 1.56, 7% above the VA average of 1.46 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.90
↓ 36% · VA 1.41This facility: 0.90, 36% below the VA average of 1.41 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.90
↓ 36% · VA 1.41This facility: 0.90, 36% below the VA average of 1.41 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
70.7%
↑ 32% · US 53.7This facility: 70.7, 32% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
70.7%
↑ 32% · US 53.7This facility: 70.7, 32% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
63.2%
↑ 25% · US 50.6This facility: 63.2, 25% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
63.2%
↑ 25% · US 50.6This facility: 63.2, 25% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
↓ 9% · US 0.8This facility: 0.7, 9% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.7%
↓ 9% · US 0.8This facility: 0.7, 9% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
↓ 23% · VA 1.3This facility: 1.0, 23% below the VA average of 1.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
↓ 23% · VA 1.3This facility: 1.0, 23% below the VA average of 1.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
↑ 33% · VA 74.2This facility: 98.9, 33% above the VA average of 74.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.9%
↑ 33% · VA 74.2This facility: 98.9, 33% above the VA average of 74.2 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
↑ 34% · VA 73.3This facility: 98.0, 34% above the VA average of 73.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
↑ 34% · VA 73.3This facility: 98.0, 34% above the VA average of 73.3 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.6%
↑ 21% · VA 22.0This facility: 26.6, 21% above the VA average of 22.0 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
26.6%
↑ 21% · VA 22.0This facility: 26.6, 21% above the VA average of 22.0 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
10.6%
↓ 9% · VA 11.7This facility: 10.6, 9% below the VA average of 11.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
10.6%
↓ 9% · VA 11.7This facility: 10.6, 9% below the VA average of 11.7 (among VA facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Our Lady of the Valley’s finances from its CMS cost report for the fiscal year ending June 2025, compared with 68 Virginia nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Jun 2025
Is it financially stable?
Profitable on care
6.3% operating margin
+1.2 pts vs prior year
Positive margin in 7 of the last 8 reported years. Net income $1.6M after other income.
Does it invest in staff?
Spends less on payroll than most Virginia homes
56.2% payroll share of revenue
VA average 64.1%Rank #18 / 68Payroll % of net patient revenue — State benchmarked This nursing home is ranked 18th out of 68 nursing homes we track in Virginia for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Virginia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.8M while revenue rose $1.2M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2025 scorecard
Each row shows the FY 2025 figure, the change since the prior report, the trend, and how it compares with Virginia homes.
Revenue & profit
Profitable on care
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | VA median | Compared with VA homesRank in VA | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $15.9M | +$1.2M | Trend 20182025 | VA median $21.0M | Rank in VA Rank #43 / 68Net patient revenue — State benchmarked This nursing home is ranked 43rd out of 68 nursing homes we track in Virginia for net patient revenue. Shows this facility's net patient revenue compared to the Virginia average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 37% of homes | Below VA median Higher net patient revenue than 37% of VA homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $14.9M | +$0.9M | Trend 20182025 | VA median $23.7M | Rank in VA Rank #48 / 68Operating expenses — State benchmarked This nursing home is ranked 48th out of 68 nursing homes we track in Virginia for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other Virginia homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 30% of homes | Within revenue Operating expenses are lower than net patient revenue, so resident care covers its costs. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | $1.0M | +$0.2M | Trend 20182025 | VA median −$0.1M | Rank in VA Rank #21 / 68Net patient income — State benchmarked This nursing home is ranked 21st out of 68 nursing homes we track in Virginia for net patient income. Shows net patient revenue minus operating expenses, compared with other Virginia homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 70% of homes | Profit, growing Resident care made money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | 6.3% | +1.2 pts | Trend 20182025 | VA median −0.4% | Rank in VA Rank #20 / 68Operating margin — State benchmarked This nursing home is ranked 20th out of 68 nursing homes we track in Virginia for operating margin. Shows net patient income as a share of net patient revenue, compared with other Virginia homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 72% of homes | Healthy margin More than 5% of revenue is left after operating expenses. |
| Other income Money not from resident care: investments, grants, services. | $0.6M | — | Trend — | VA median $0.6M | Rank in VA Rank #34 / 67Other income — State benchmarked This nursing home is ranked 34th out of 67 nursing homes we track in Virginia for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other Virginia homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 50% of homes | Adds to profit Income from outside resident care, on top of the profit from care. |
| Net income The bottom line after other income. | $1.6M | +$0.0M | Trend — | VA median $1.7M | Rank in VA Rank #36 / 68Net income — State benchmarked This nursing home is ranked 36th out of 68 nursing homes we track in Virginia for net income. Shows the bottom line after other income, compared with other Virginia homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 48% of homes | Profit The bottom line is above zero after other income. |
Staffing spend
Spends less of revenue on staff than most Virginia homes
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | VA median | Compared with VA homesRank in VA | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $9.0M | +$0.8M | Trend 20182025 | VA median $9.6M | Rank in VA Rank #41 / 68Payroll costs — State benchmarked This nursing home is ranked 41st out of 68 nursing homes we track in Virginia for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Virginia average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 40% of homes | Below VA median Higher payroll than 40% of VA homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 56.2% | +0.7 pts | Trend 20182025 | VA median 49.2% | Rank in VA Rank #18 / 68Payroll % of net patient revenue — State benchmarked This nursing home is ranked 18th out of 68 nursing homes we track in Virginia for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Virginia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Virginia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 75% of homes | 7.9 pts under VA average The VA average is 64.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2018–2025 2 charts · VA benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Virginia payroll average.
% of net patient revenue
Payroll share Operating margin VA payroll average
Year-by-year data, 2018–2025 every reported year · latest first, scroll sideways
| Metric | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $11.7M | $11.9M | $10.9M | $9.9M | $12.4M | $14.6M | $14.8M | $15.9M |
| Operating expenses | $9.7M | $10.2M | $10.7M | $10.4M | $11.5M | $13.3M | $14.0M | $14.9M |
| Net patient income | $2.1M | $1.7M | $0.2M | −$0.5M | $0.9M | $1.3M | $0.8M | $1.0M |
| Operating margin | 17.6% | 14.5% | 1.6% | −4.8% | 6.9% | 8.6% | 5.2% | 6.3% |
| Net income | $2.4M | $2.0M | $0.5M | $1.2M | $1.8M | $0.6M | $1.5M | $1.6M |
| Payroll costs | $4.8M | $5.1M | $5.8M | $5.8M | $6.2M | $7.6M | $8.2M | $9.0M |
| Payroll share of revenue | 41.2% | 43.2% | 53.4% | 57.9% | 50.0% | 52.1% | 55.5% | 56.2% |
| Beds | 170 | 170 | 170 | 170 | 189 | 189 | 189 | 189 |
| Gross revenue | $14.5M | $15.4M | $15.3M | $14.7M | $16.2M | $17.4M | $16.4M | $17.4M |
| Salaries | $4.1M | $4.4M | $5.0M | $4.8M | $5.1M | $6.3M | $6.7M | $7.3M |
| Wage-related costs | $0.7M | $0.8M | $0.8M | $1.0M | $1.1M | $1.3M | $1.5M | $1.6M |
| Contract labor | $1.2M | $1.3M | $1.1M | $1.0M | $0.7M | $0.8M | — | $0.7M |
| Other operating costs | $4.8M | $5.0M | $4.9M | $4.7M | $5.3M | $5.7M | $5.8M | $6.0M |
| Net patient revenue per day | $196 | $202 | $208 | $223 | $233 | $241 | $242 | $249 |
| Cost per day | $161 | $172 | $204 | $234 | $217 | $220 | $230 | $233 |
| Average length of stay | 158.9 days | 117.2 days | 198.9 days | 125.5 days | 103.5 days | 110.4 days | 123.0 days | 113.1 days |
Showing 2025–2023 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2025
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Sep 2026
Arriving
200 admissions · FY2025
Residents admitted during the year.
Medicare
58 · 29%
Medicaid
71 · 36%
Private pay & other
71 · 36%
Resident snapshot
66 residents · Sep 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
24 · 36%
Medicaid
18 · 27%
Private pay & other
24 · 36%
Leaving
207 discharges · FY2025
Residents discharged during the year.
Medicare
58 · 28%
Medicaid
71 · 34%
Private pay & other
78 · 38%
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Places of interest near Our Lady of the Valley
0.8 miles from city center
Estimated distance in miles from Roanoke's city center to Our Lady of the Valley's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Virginia average is: 64.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Friendship Retirement Community | NH AL CCRC IL MC RC SNF | Roanoke (Hollins) | 253
Facility
253
VA AVG
149
Rank
#7 / 74 | A |
90.6%
Facility
90.6%
VA AVG
79.3%
Rank
#23 / 60 | +14% | 4.25
Facility
4.25
VA AVG
3.80
Rank
#28 / 68 | -13% | +12% | $0
Facility
$0
VA AVG
$61.6k
Rank
#1 / 71 | 17
Facility
17
VA AVG
38.7
Rank
#24 / 71 | 5.7
Facility
5.7
VA AVG
9.2
Rank
#25 / 71 | - | 229 | A+ |
48
Facility
48
VA AVG
41
Rank
#28 / 76 | Friendship Foundation Inc | $31.6MFiscal year ending 06/2025
Facility
$31.6MFiscal year ending 06/2025
VA AVG
$22.5M
Rank
#14 / 68 | $16.2MFiscal year ending 06/2025
Facility
$16.2MFiscal year ending 06/2025
VA AVG
$12.2M
Rank
#19 / 68 | 51.2%Fiscal year ending 06/2025
Facility
51.2%Fiscal year ending 06/2025
VA AVG
64.1%
Rank
#26 / 68 | 495092 | ||||
| Brandon Oaks Nursing and Rehabilitation Center | NH AL HC IL MC SNF | Roanoke (Westland) | 105
Facility
105
VA AVG
149
Rank
#54 / 74 | A- |
55.8%
Facility
55.8%
VA AVG
79.3%
Rank
#54 / 60 | -30% | 6.16
Facility
6.16
VA AVG
3.80
Rank
#5 / 68 | +33% | +62% | $0
Facility
$0
VA AVG
$61.6k
Rank
#1 / 71 | 13
Facility
13
VA AVG
38.7
Rank
#13 / 71 | 3.3
Facility
3.3
VA AVG
9.2
Rank
#6 / 71 | - | 24 | - |
33
Facility
33
VA AVG
41
Rank
#42 / 76 | Heather Neff | $7.7MFiscal year ending 12/2024
Facility
$7.7MFiscal year ending 12/2024
VA AVG
$22.5M
Rank
#65 / 68 | $7.8MFiscal year ending 12/2024
Facility
$7.8MFiscal year ending 12/2024
VA AVG
$12.2M
Rank
#45 / 68 | 101.1%Fiscal year ending 12/2024
Facility
101.1%Fiscal year ending 12/2024
VA AVG
64.1%
Rank
#4 / 68 | 495373 | ||||
| Virginia Veterans Care Center | NH | Roanoke (Shenandoah Avenue Northwest) | 183
Facility
183
VA AVG
149
Rank
#18 / 74 | A- | - | - | 4.81
Facility
4.81
VA AVG
3.80
Rank
#24 / 68 | +9% | +27% | $0
Facility
$0
VA AVG
$61.6k
Rank
#1 / 71 | 10
Facility
10
VA AVG
38.7
Rank
#7 / 71 | 3.3
Facility
3.3
VA AVG
9.2
Rank
#6 / 71 | - | 190 | - |
19
Facility
19
VA AVG
41
Rank
#58 / 76 | Todd Barnes | $30.5MFiscal year ending 06/2025
Facility
$30.5MFiscal year ending 06/2025
VA AVG
$22.5M
Rank
#16 / 68 | $26.0MFiscal year ending 06/2025
Facility
$26.0MFiscal year ending 06/2025
VA AVG
$12.2M
Rank
#5 / 68 | 85%Fiscal year ending 06/2025
Facility
85%Fiscal year ending 06/2025
VA AVG
64.1%
Rank
#8 / 68 | 495274 | ||||
| Our Lady of the Valley | NH AL MC RC SNF | Roanoke (Gainsboro) | 197
Facility
197
VA AVG
149
Rank
#16 / 74 | B+ |
81.1%
Facility
81.1%
VA AVG
79.3%
Rank
#36 / 60 | +2% | 4.12
Facility
4.12
VA AVG
3.80
Rank
#29 / 68 | -31% | +9% | $16.4k
Facility
$16.4k
VA AVG
$61.6k
Rank
#60 / 71 | 12
Facility
12
VA AVG
38.7
Rank
#11 / 71 | 4.0
Facility
4.0
VA AVG
9.2
Rank
#14 / 71 | - | 103 | A+ |
68
Facility
68
VA AVG
41
Rank
#11 / 76 | David Rawlings | $15.9MFiscal year ending 06/2025
Facility
$15.9MFiscal year ending 06/2025
VA AVG
$22.5M
Rank
#43 / 68 | $9.0MFiscal year ending 06/2025
Facility
$9.0MFiscal year ending 06/2025
VA AVG
$12.2M
Rank
#41 / 68 | 56.2%Fiscal year ending 06/2025
Facility
56.2%Fiscal year ending 06/2025
VA AVG
64.1%
Rank
#18 / 68 | 495357 | ||||
| Pheasant Ridge Nursing and Rehab Center | NH MC SNF | Roanoke (Southern Hills) | 101
Facility
101
VA AVG
149
Rank
#56 / 74 | D- |
77.4%
Facility
77.4%
VA AVG
79.3%
Rank
#40 / 60 | -2% | 3.37
Facility
3.37
VA AVG
3.80
Rank
#46 / 68 | +5% | -11% | $192.0k
Facility
$192.0k
VA AVG
$61.6k
Rank
#71 / 71 | 44
Facility
44
VA AVG
38.7
Rank
#51 / 71 | 7.3
Facility
7.3
VA AVG
9.2
Rank
#31 / 71 | 10 | 78 | A+ |
15
Facility
15
VA AVG
41
Rank
#63 / 76 | Victor Bell | $11.3MFiscal year ending 12/2024
Facility
$11.3MFiscal year ending 12/2024
VA AVG
$22.5M
Rank
#56 / 68 | $4.9MFiscal year ending 12/2024
Facility
$4.9MFiscal year ending 12/2024
VA AVG
$12.2M
Rank
#65 / 68 | 43%Fiscal year ending 12/2024
Facility
43%Fiscal year ending 12/2024
VA AVG
64.1%
Rank
#50 / 68 | 495325 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other VA nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial assistance
Get financial aid guidance Programs that may help with care and living costs in Virginia
Our Lady of the Valley is in Roanoke, Virginia. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
- Income limit
- Eligibility and grant amount depend on countable income and the applicable Auxiliary Grant rate.
Eligibility
- General
- Virginia Auxiliary Grant assists eligible aged blind or disabled people in participating assisted living adult foster care or approved supportive settings; not a general cash grant for any older adult living at home.
- VA specifics
- DARS publishes participating facilities; local social services determines individual eligibility and supplement amount.
What it provides
- Income supplement toward eligible residential care and personal needs.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
- Who it is for
- Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
- Income limit
- Countable income must be below the applicable Maximum Annual Pension Rate (MAPR); the rate depends on dependents and benefit category; Qualifying unreimbursed medical expenses may reduce countable income.
- Asset limit
- VA pension net-worth limit is $163,699 from December 1 2025 through November 30 2026; net worth includes countable assets and annual income under VA rules.
Eligibility
- General
- Additional pension benefits for qualifying Veterans or survivors who satisfy VA pension eligibility and the medical requirements for Aid and Attendance or Housebound status; being an older veteran or spouse alone does not qualify.
- VA specifics
- This is a federal VA benefit rather than a state-specific grant; Aid and Attendance and Housebound benefits cannot be received together.
What it provides
- Increased monthly VA pension based on the applicable MAPR less countable income.
Commonwealth Coordinated Care Plus (CCC Plus) Waiver
VA Medicaid CCC Plus
Eligibility
- General
- Virginia Medicaid financial eligibility and an LTSS screening are required; waiver serves qualifying older adults people with physical disabilities and people with substantial medical needs who otherwise require nursing-facility or hospital care.
- VA specifics
- CCC Plus remains the waiver name; individual service authorization determines coverage; Managed-care arrangements must not be confused with a separate eligibility entitlement.
What it provides
- Authorized home/community services including personal care and respite through agency or consumer-directed arrangements.
Adult Services Program
Virginia Adult Services (AS)
- Income limit
- Home-based-service financial eligibility follows categorical or income-scale rules; SSI TANF and Auxiliary Grant recipients can meet categorical financial eligibility.
- Asset limit
- Adult Services financial rules count income rather than resources for the covered home-based-service determination.
Eligibility
- General
- Virginia Adult Services eligibility is determined through local social services assessment; services address eligible adults with impairments and needs affecting daily living.
- VA specifics
- Local departments administer services and service availability depends on assessed needs and resources.
What it provides
- Assessed adult services and home-based assistance.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
- Who it is for
- Medicare beneficiaries with limited income who need help with premiums or cost sharing
Eligibility
- General
- Virginia Medicare beneficiary who meets the eligibility rules of the applicable Medicare Savings Program.
- VA specifics
- Coverage depends on the applicable Medicare Savings Program tier.
What it provides
- QMB provides qualifying Medicare premium and cost-sharing assistance; SLMB and QI provide Part B premium assistance.
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
- Income limit
- Gross household income at or below 150% of the federal poverty level; household-size limits apply.
Eligibility
- General
- Virginia household responsible for home heating or cooling expenses and meeting program requirements; additional vulnerable-household criteria apply to cooling assistance.
- VA specifics
- Separate Fuel Crisis Cooling and Weatherization components; Fuel applications run from the second Tuesday in October through the second Friday in November; crisis and cooling have separate windows.
What it provides
- Eligible fuel heating-equipment emergency and cooling expenses under the relevant component.
Know before you visit
Frequently Asked Questions about Our Lady of the Valley
Quick answers from public records and the community's own listing.01 What neighborhood is Our Lady of the Valley in?
Our Lady of the Valley is in the Gainsboro neighborhood of Roanoke.
02 Is Our Lady of the Valley in a walkable area?
Our Lady of the Valley has a walk score of 68. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
03 When does Our Lady of the Valley's license expire?
According to VA state health department records, Our Lady of the Valley's license expires on March 31, 2027.
04 What is the occupancy rate at Our Lady of the Valley?
Our Lady of the Valley's occupancy is 81.1%.
05 How long has Our Lady of the Valley been in business?
Our Lady of the Valley has been operating for approximately 37 years, based on available licensing and registration records.
06 Are pets allowed at Our Lady of the Valley?
No, Our Lady of the Valley has a no-pet policy.
07 Does Our Lady of the Valley operate as a for-profit or non-profit?
Our Lady of the Valley is registered as a non-profit in VA.
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