The Pointe at West Palm operates 102 units as an independent and assisted living community at 111 Executive Center Dr in West Palm Beach, Palm Beach County, Florida. Snh Fla Tenant Llc, operating under the Sinceri Senior Living banner and administered by Geraldine Good for owner Kristine Stovall, holds the license.
The mid-rise facility accepts Medicare, Medicaid, and private pay, with residents typically staying 101 days. Staff speak Creole, English, Portuguese, and Spanish.
The community offers both short-stay rehabilitation and long-term care tracks.
Florida regulators conducted 33 inspections across six years (2020-2025). Citations totaled 40, which is 21% above the state average with 70% of inspections resulting in deficiencies. The most recent complaint investigation on August 25, 2025, identified a deficiency in resident care supervision. December 2024 and April 2022 standard inspections cited recurring issues: medication self-administration protocols, resident rights and facility procedures, staffing standard compliance, and background screening documentation.
Of four recent CMS health inspections, one critical citation emerged concerning resident care quality, joined by 18 moderate citations spanning quality of life, pharmacy practice, and resident rights.
Federal penalties in the form of five fines totaling $12.8 thousand over the review period align with state averages. No Medicare/Medicaid payment denials were imposed.
Nursing hours per resident per day measured 3 hours 52 minutes, falling 13% below the state average, yet the facility earned a 2-star CMS staffing rating, slightly above state performance.
Falls with major injury never occurred in long-stay residents (100% better than state average). Pressure ulcers affected 4.0% versus the 5.4% benchmark. Yet incontinence in low-risk long-stay residents reached 20.3% (50% worse than state), and urinary infections occurred in 1.4% (63% worse than state). Pneumococcal and influenza vaccination rates both achieved 100%, exceeding typical performance.
The facility reported an operating loss of $184,700 in 2023, with payroll at 39.6% of revenue; below the 49–56% range typical of well-run peers.
Occupancy, however, shows improvement: from 61.7% in 2022 to 76.8% in 2023. The current resident census of 151 skews heavily Medicaid-dependent at 79.5%.
The community provides independent and assisted living with respite options, activities programming, and multilingual staff support.
