Other senior care options in Georgia:

Best Senior Communities in Georgia

Why trust this guide? Our editorial team analyzed 852 senior communities communities in Georgia using Georgia Department of Community Health (DCH) data, inspection records, complaints, amenities, and facility-level details. How we rank senior communities in GA
Reviewed by
Last updated
Jul 2026
We analyzed
852 homes
Other senior care options in Georgia:
Avg Walk Score: 39/ 100The average Walk Score across facilities in Georgia. A third-party neighborhood walkability score (0–100) measuring convenience and context, not healthcare quality. Individual facilities can vary widely from this average.
National Average: 50/ 100
Avg No. of Beds: 88The average licensed bed capacity across facilities in Georgia. Individual facilities can vary widely from this average.
National Average: 90

Compare Senior Communities around Georgia

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

The William Breman Jewish Home
SC
NH
SNF
Atlanta (Buckhead)
96
Facility 96
GA AVG 88
Rank #253 / 672
No
23
Facility 23
GA AVG 39
Rank #599 / 873
--A+Maryam Mullen34
48
Facility 48
GA AVG 21
Rank #481 / 574
1.4
Facility 1.4
GA AVG 1.2
Rank #390 / 574
Stevens Park Health & Rehabilitation
SC
NH
Augusta (Bonair)
42
Facility 42
GA AVG 88
Rank #559 / 672
No
26
Facility 26
GA AVG 39
Rank #570 / 873
-
9
Facility 9
GA AVG 14
Rank #273 / 670
-Janet Hammond27240.9
Ridgecrest Rehab & Skilled Nursing Center
SC
NH
SNF
Columbus
84
Facility 84
GA AVG 88
Rank #320 / 672
No
2
Facility 2
GA AVG 39
Rank #829 / 873
-
5
Facility 5
GA AVG 14
Rank #492 / 670
-Jennifer Kelley23
31
Facility 31
GA AVG 21
Rank #436 / 574
1.3
Facility 1.3
GA AVG 1.2
Rank #370 / 574
Brookdale Columbus
SC
MC
Columbus
56
Facility 56
GA AVG 88
Rank #480 / 672
No
15
Facility 15
GA AVG 39
Rank #693 / 873
Studio
48
Facility 48
GA AVG 14
Rank #52 / 670
A+Cheryl Memmo3
-
Facility -
GA AVG 21
Rank #1 / 574
0.0
Facility 0.0
GA AVG 1.2
Rank #1 / 574
Brookdale Chambrel Roswell
SC
AL
IL
MC
Roswell
30
Facility 30
GA AVG 88
Rank #600 / 672
Yes
55
Facility 55
GA AVG 39
Rank #263 / 873
Studio / 1 Bed / 2 Bed
48
Facility 48
GA AVG 14
Rank #52 / 670
A+Jaime Henry2
-
Facility -
GA AVG 21
Rank #1 / 574
0.0
Facility 0.0
GA AVG 1.2
Rank #1 / 574
Lenbrook
SC
AL
MC
NH
SNF
Atlanta
60
Facility 60
GA AVG 88
Rank #454 / 672
No
57
Facility 57
GA AVG 39
Rank #241 / 873
-
45
Facility 45
GA AVG 14
Rank #73 / 670
A+Mr. John Clark21
15
Facility 15
GA AVG 21
Rank #346 / 574
0.7
Facility 0.7
GA AVG 1.2
Rank #257 / 574
Benton Village of Stockbridge
SC
AL
MC
Stockbridge
10
Facility 10
GA AVG 88
Rank #645 / 672
No
34
Facility 34
GA AVG 39
Rank #497 / 873
Studio / 1 Bed / 2 Bed
8
Facility 8
GA AVG 14
Rank #345 / 670
A+Samira Spencer4
-
Facility -
GA AVG 21
Rank #1 / 574
0.0
Facility 0.0
GA AVG 1.2
Rank #1 / 574
Vernon Woods
SC
AL
IL
Lagrange
46
Facility 46
GA AVG 88
Rank #540 / 672
No
34
Facility 34
GA AVG 39
Rank #497 / 873
-
25
Facility 25
GA AVG 14
Rank #117 / 670
A+Heather Blane7
-
Facility -
GA AVG 21
Rank #1 / 574
0.0
Facility 0.0
GA AVG 1.2
Rank #1 / 574
Brookdale Rome
SC
AL
Rome
100
Facility 100
GA AVG 88
Rank #194 / 672
Yes
10
Facility 10
GA AVG 39
Rank #734 / 873
Studio / 1 Bed / 2 Bed
48
Facility 48
GA AVG 14
Rank #52 / 670
A+Tina Rossell5
1
Facility 1
GA AVG 21
Rank #104 / 574
0.2
Facility 0.2
GA AVG 1.2
Rank #123 / 574
The Rosewood at Fort Oglethorpe
SC
AL
IL
MC
RC
Fort Oglethorpe
60
Facility 60
GA AVG 88
Rank #454 / 672
Yes
46
Facility 46
GA AVG 39
Rank #359 / 873
Studio / 1 Bed / 2 Bed
26
Facility 26
GA AVG 14
Rank #113 / 670
A+Gregory Pflug11
1
Facility 1
GA AVG 21
Rank #104 / 574
0.1
Facility 0.1
GA AVG 1.2
Rank #104 / 574
Miona Geriatric & Dementia Center
SC
HOS
MC
NH
PC
SNF
Ideal
88
Facility 88
GA AVG 88
Rank #303 / 672
No
11
Facility 11
GA AVG 39
Rank #722 / 873
-
53
Facility 53
GA AVG 14
Rank #13 / 670
-Cathy Green24
17
Facility 17
GA AVG 21
Rank #368 / 574
0.7
Facility 0.7
GA AVG 1.2
Rank #257 / 574
Magnolia Place Assisted Living and Memory Care
SC
NH
AL
MC
RC
Rome
82
Facility 82
GA AVG 88
Rank #334 / 672
No
72
Facility 72
GA AVG 39
Rank #69 / 873
-
1
Facility 1
GA AVG 14
Rank #641 / 670
-Julia Lynn Barnes10
-
Facility -
GA AVG 21
Rank #1 / 574
0.0
Facility 0.0
GA AVG 1.2
Rank #1 / 574
Baptist Village, Inc.
SC
AL
IL
NH
SNF
Waycross
254
Facility 254
GA AVG 88
Rank #7 / 672
No
60
Facility 60
GA AVG 39
Rank #200 / 873
-
52
Facility 52
GA AVG 14
Rank #16 / 670
-Holli Sweat34
45
Facility 45
GA AVG 21
Rank #470 / 574
1.3
Facility 1.3
GA AVG 1.2
Rank #370 / 574
Magnolia Manor of Marion County
SC
AL
IL
MC
NH
SNF
Buena Vista
70
Facility 70
GA AVG 88
Rank #397 / 672
No
50
Facility 50
GA AVG 39
Rank #313 / 873
-
52
Facility 52
GA AVG 14
Rank #16 / 670
A+Angela Watkins23
48
Facility 48
GA AVG 21
Rank #481 / 574
2.1
Facility 2.1
GA AVG 1.2
Rank #475 / 574
Salude – the Art of Recovery
SC
NH
SNF
Suwanee
64
Facility 64
GA AVG 88
Rank #438 / 672
No
43
Facility 43
GA AVG 39
Rank #397 / 873
-
6
Facility 6
GA AVG 14
Rank #442 / 670
-Devangi Desai23
19
Facility 19
GA AVG 21
Rank #383 / 574
0.8
Facility 0.8
GA AVG 1.2
Rank #278 / 574
Rows per page:
View all Nearby Homes
Overview of Winthrop Court

Winthrop Court is a 100-bed senior community located at 10 Highway 411 East in Rome, Georgia. Situated near the city center in Floyd County, the privately owned property offers independent living options along with dedicated memory care and short-term respite services. The physical plant features a central library, a media center, an internal chapel, a courtyard garden, an activities room, a beauty salon, and a styled 1950s diner.

Public oversight data maintained by the Georgia Department of Community Health outlines a favorable regulatory history, with the facility logging an average of one deficiency per year over a six-year tracking window. While older 2017 files show four administrative citations regarding medication log paperwork, staff training forms, care plan notes, and a broken vehicle wheelchair lift, subsequent tracking reflects full correction. Recent field evaluations—including annual inspections and monitoring visits in September 2020, November 2021, and January 2023—were all finalized with a citations-per-inspection rate of zero.

Daily clinical operations are organized to provide approximately 2 hours and 56 minutes of direct nursing care per resident each day. Available census registries note an occupancy level of 8%, which sits below the statewide average of 78.1% and indicates immediate apartment availability. Direct-care staff and certified assistants manage the daily medication passes, monitor physical mobility needs, and coordinate a scheduled calendar of recreational and social events.

The combination of low density and an unblemished modern audit record positions the campus as a stable environment for seniors navigating early to mid-stage physical dependencies. State tracking databases show no active financial penalties, civil money sanctions, or administrative licensing constraints since the completion of their historical corrective actions.

Prospective residents looking for a lower-occupancy independent and memory care setting can consult the administration directly to review the historical 2023 state survey paperwork. This environment is highly appropriate for older adults who value common spaces and whose sponsors want a verified history of compliance stability.

Contact Winthrop Court

Overview of Mesun Health and Rehabilitation Center

Mesun Health and Rehabilitation Center is a 100-bed facility at 88 Johnson Road, Building #2, in Lawrenceville, Georgia. Managed by Eugene Kim, the center provides 24-hour nursing, memory care, and hospice services alongside home health and recovery programs. The property currently maintains a 48% occupancy rate, which is significantly lower than the Georgia state average of 78.1%.

State regulatory data from the Georgia Department of Community Health shows an average of five deficiencies annually over five years, matching the state benchmark. However, a December 2023 investigation substantiated a failure to protect residents from sexual abuse and a failure to report these allegations to state authorities within the required timeframe. Records indicate that multiple staff members witnessed a resident exhibiting inappropriate sexual behaviors toward others, yet management did not follow mandatory reporting protocols.

Safety and administrative oversight have also been flagged for systemic lapses in emergency planning and medical data transmission. A July 2024 survey documented 11 citations, including failures to update emergency preparedness plans since 2022, unsealed smoke barriers, and the lack of a water management plan to prevent Legionella growth. Furthermore, significant delays were noted in transmitting resident assessments, with dozens of files missing required signatures and completion dates throughout 2024.

Clinical records show a history of inconsistent infection control and improper use of physical restraints. Past inspections from 2022 identified instances where residents were restrained without physician consent or orders, alongside failures to follow isolation precautions for infections like C. difficile. Additionally, surveyors noted that the facility failed to develop care plans addressing the specific language needs of non-English speaking residents.

This community is most appropriate for individuals whose advocates can maintain a frequent presence to monitor both the safety of the social environment and the accuracy of medical record-keeping. Interested individuals are encouraged to ask for the most recent water safety and emergency exercise logs to ensure that the facility has addressed the environmental risks and administrative delays identified in recent state audits.

Contact Mesun Health and Rehabilitation Center

Overview of Fountainview Ctr for Alzheimer

Fountainview Center for Alzheimer is a 120-bed memory care nursing home in Atlanta, Georgia, operated by David Small. The facility has served the Briarcliff Heights area for over 54 years, with residents staying an average of three years and maintaining 88% occupancy.

Over nine years of inspections, the facility recorded 25 deficiencies, 2.8 per year, compared to Georgia’s state average of 4.9. A July 2025 revisit survey confirmed correction of all deficiencies from the prior May survey, including pressure ulcer prevention and pain management. One substantiated complaint in December 2024 resulted in no violations. The facility reports no fines, immediate jeopardy findings, or license actions.

Certified nursing aides provide 2 hours 31 minutes of direct care daily per resident, placing it in Georgia’s top 30. Total nursing hours average 4 hours 20 minutes per day, 20% above the state average and the 26th highest among Georgia skilled nursing facilities. Registered nurse coverage runs 15 minutes daily, reflecting the facility’s focus on long-term memory care rather than acute care.
The facility operates 24-hour skilled nursing with on-site geriatric psychiatry, rehabilitation, respite care, and hospice services. Performance data shows 33% better outcomes than state benchmarks for fall prevention and clinical complication management. The facility holds Medicare and Medicaid certification.

Older adults needing extended memory care and psychiatric support will find a setting focused on stability and dementia management. The facility’s long-standing presence in the community reflects its capacity to sustain care over extended resident tenures.

Contact Fountainview Ctr for Alzheimer

Overview of Lumber City Operations
Lumber City is a city located in Telfair County, Georgia. It was incorporated as a town in 1889 and named for a sawmill near the original town site. The community reflects its historical reliance on artesian wells.

Contact Lumber City Operations, LLC

Overview of Magnolia Manor of Midway

Magnolia Manor of Midway is a 169-bed non-profit skilled nursing facility in Midway, Georgia, serving Liberty County residents. Medicare, Medicaid, and private pay are welcome. Located on Coastal Highway 17, the community offers memory care, skilled nursing, and rehabilitation services.

Staffing is the facility’s clearest strength; a 5-star CMS staffing sub-rating reflects case-mix adjusted hours 77.8 percent above Georgia average, placing the facility 35th among 190 Georgia SNFs statewide. Nurse hours of 4h 7m per resident day run 14 percent above 3h 37m state benchmark. However, Quality Measures run 33.6 percent below Georgia’s average. The inspection data on file covers 2017 to July 2019, averaging 15.3 deficiencies per year against a 4.9 Georgia average, but that record predates the current CMS ratings by over six years, limiting what it can confirm about present-day compliance. No immediate jeopardy findings, fines, or enforcement actions exist. The heaviest year on record was 2018–2019, with two consecutive life safety surveys documenting persistent fire system deficiencies, including an overdue kitchen hood suppression inspection, non-compliant fire alarm components, and a patio where oxygen cylinders were stored without sprinkler coverage, alongside recurring care plan and fall assessment gaps. All prior deficiencies corrected on revisit. The facility operates under the Magnolia Manor name but earlier inspection records reference the community as Woodlands Health Care. Occupancy stood at 67 percent at the last recorded inspection in May 2019, below Georgia’s 78.1 percent average.

The facility’s staffing depth and non-profit status orient it toward Liberty County residents who need long-term skilled nursing or memory care with strong direct-care staffing ratios.

Contact Magnolia Manor of Midway

Overview of Buchanan Healthcare Center

Owned by Buchanan Healthcare Center LLC, Buchanan Healthcare Center is a 60-bed skilled nursing community on Depot Street in Buchanan, Georgia, about 40 miles north of Atlanta. It serves occupants across all levels of nursing care, including rehabilitation and respite stays. Medicare, Medicaid, and private pay give families several ways to cover short-term recovery and longer-term nursing care.

The center tends to run at a 77 percent moderate occupancy, with residents staying around 143 days on average. This mix mirrors post-acute rehabilitation patients healing from hospitalization or surgery and those receiving ongoing skilled nursing support. Operating for six years, the home maintains a care staffing model with total nursing support of roughly 3 hours 24 minutes per resident day, distributed across registered nurses, licensed practical nurses, and nursing aides. Rehabilitation services and respite care are core offerings, making the facility a grounded option for individuals transitioning from a hospital stay or needing temporary care while a family member recovers at home. The location scores 48 for walkability, so some nearby services are walkable, though most trips require transportation.

Care planning, hydration protocols, and fire safety code compliance have been the inspections’ focus. The facility addressed the cited deficiencies through corrective action, with a follow-up survey confirming full resolution. During this period, formal complaint investigations didn’t substantiate more concerns.

Asking staff directly about how daily care planning and safety protocols are managed is a good idea for families considering the center.

Contact Buchanan Healthcare Center

Overview of Pruitthealth – Rome

PruittHealth – Rome is a 100-bed skilled nursing and rehabilitation facility in Rome, Georgia, offering skilled nursing, short-term rehabilitation, memory care, and respite services to residents in Floyd County. It is operated by Donna Clark, is part of the PruittHealth network, and accepts Medicare, Medicaid, and private pay.

CMS rates the facility 2 stars overall — 22% below the Georgia average — with the Health Inspection sub-rating as the primary driver. The most recent standard survey, conducted in January 2025, cited 11 deficiencies spanning infection control, care planning, psychotropic medication communication, and kitchen sanitation; a March 2025 re-inspection confirmed all cited deficiencies had been corrected. Over the seven-year window, the facility averages 4.7 deficiencies per year, roughly 4% below the Georgia average of 4.9. No fines, immediate jeopardy findings, or enforcement actions appear in the record, and all complaint investigations were unsubstantiated.

Staffing and quality measures tell a different story. Nurse staffing averages 3 hours and 25 minutes per resident per day — slightly below the Georgia average of 3 hours and 37 minutes — but the facility’s CMS staffing rating is 33% above the state average on an acuity-adjusted basis, and quality measures are 66% above the Georgia average, reflecting strong outcomes in areas like hospital readmissions and functional improvement.

PruittHealth – Rome holds an AHCA/NCAL Bronze National Quality Award. Rehabilitation services include physical, occupational, and speech therapy with outpatient access; the broader PruittHealth network also offers on-site infusion, pharmacy, and medical supply services. The facility’s occupancy rate is 94%, well above Georgia’s average of 78%, indicating consistent demand.

The facility is best suited for residents in the Rome area who need short-stay Medicare rehabilitation and post-acute skilled nursing care, with memory care capacity for those with longer-term needs.

Contact Pruitthealth – Rome

Overview of Harborview Rome

Operating on Redmond Road in Rome, Georgia, Harborview Rome is a nursing home owned by Jennifer Lynn. The 100-bed facility accepts Medicare, Medicaid, and private pay, giving families several options for covering care costs. After four years in operation, the home has a 94% occupancy rate. Residents stay an average of 41 days, including those admitted for post-acute rehabilitation and receiving ongoing nursing support.

Rehabilitation services are a major part of the facility’s care programs. The home also offers specialized cardiac management programming, with 24-hour staffing. Residents receive an average of 3 hours and 5 minutes of nursing care each day. That includes 36 minutes from registered nurses, 1 hour and 58 minutes from nurse aides, and 1 hour and 2 minutes from licensed practical nurses. An on-site physician provides clinical oversight, so residents won’t have to go outside for medical appointments.

The community also provides services for residents living with Alzheimer’s disease and dementia. Memory care programs are available, along with complimentary grooming services through Esteem Salons. Residents dine in a restaurant-style setting, and there’s an outdoor covered patio for visits and seasonal activities. Other amenities include Wi-Fi, cable television, telephone service, and spacious resident rooms.

The neighborhood has a Walk Score of 72. Many nearby errands and services are within walking distance, which can make visits easier for family members spending time in the area.

State inspections identified concerns about the timeliness of assistance, resident dignity, and building system issues that lasted across survey cycles. The facility has addressed these areas through its ongoing operations. Families touring the home should ask how recent inspections have influenced current care practices and facility procedures.

Contact Harborview Rome

Overview of Haven Memory Care of Athens

Haven Memory Care of Athens is a 56-bed specialized residential facility located at 705 Whitehead Road in Athens, Georgia. Situated roughly 3.4 miles from the downtown area, the community provides memory care and rehabilitation services with 24-hour staffing. The property is positioned approximately four miles from Piedmont Athens Regional hospital and offers secure housing for residents with Alzheimer’s and related conditions.

Regulatory oversight from the Georgia Department of Community Health reveals a strong recent compliance history with an average of only one deficiency per year. The facility maintained a citations-per-inspection rate of zero during its most recent surveys in December 2024 and September 2025. While an October 2023 investigation noted issues with kitchen sanitation and care planning, and a March 2025 report identified a violation regarding resident ambulatory status, subsequent clean inspections indicate these matters were resolved.

This community’s service model integrates clinical support with daily residential assistance, including physical, occupational, and speech therapies. Care coordination features on-site physician and geriatric psychiatric services, as well as hospice aging-in-place options for long-term support. Administrative protocols manage specialized memory programming and respite care, supported by a medical staff that oversees the wellness of up to 56 residents.

Individualized resident support includes routine housekeeping, laundry services, and spiritual programs within a secure environment. The facility’s performance is currently 80% better than the Georgia state average for deficiencies, and no fines or enforcement actions are present in the public record. Management has demonstrated an ability to address earlier documentation and safety findings through reinforced operational standards and consistent regulatory adherence.

Prospective representatives are encouraged to schedule an on-site visit to observe the specialized memory programming and therapeutic services in person. During the tour, it is advisable to discuss the current ratio of non-ambulatory residents with the administrator to ensure the community continues to meet its aging-in-place requirements. Families should also verify that the sanitation and medication safeguards remain consistent with the high standards reflected in the most recent state inspections.

Contact Haven Memory Care of Athens, LLC

Overview of The Landings of Douglas

The Landings of Douglas is a 58-bed senior housing facility located at 1360 West Gordon Street in Douglas, Georgia. Positioned near the city center in Coffee County, the property provides long-term personal care, specialized memory support, and short-term respite stays. The physical plant features common social lounges, an on-site beauty and barber salon, a private spa room, and multiple apartment floor plans.

State administrative profiles from the Georgia Department of Community Health outline an uneven regulatory history, with the facility averaging 1.2 deficiencies per year over a six-year tracking window. The most recent inspection on November 12, 2024, substantiated consumer complaints and cited three deficiencies involving an infection control failure and resident dignity violations. State inspectors noted that improper staff hygiene practices during daily care directly compromised resident safety and resulted in a hospitalization, though the involved employee was subsequently terminated.

Historical records also document a September 2020 complaint investigation regarding a resident elopement that resulted in closed head trauma due to inadequate supervision, which followed an initial September 2018 licensing survey that cited the building for admitting non-ambulatory residents outside its authorized criteria.

Daily care routines are maintained around the clock to manage medication distribution, assist with physical mobility, and secure specialized memory neighborhoods. Available census registries indicate a 43% occupancy level, which sits well below full operational capacity. Despite the severe historical complaint patterns, the facility achieved a citations-per-inspection rate of zero during consecutive routine state surveys conducted in August 2021 and January 2023, showing periods of standard operational compliance between incidents.

Prospective representatives evaluating this mid-sized personal care community must carefully review the facility’s recent corrective action plans and staffing adjustments with administrative leadership. This setting requires regular oversight from a resident’s sponsors to independently monitor clinical care protocols and verify employee training standards.

Contact The Landings of Douglas

Weighting overview

  • 35%
    Resident Experience
  • 25%
    Regulatory
  • 15%
    Visual Media
  • 10%
    Website
  • 10%
    Stability
  • 5%
    Environment
01

Resident & Family Experience 35%

The single largest share of every ranking. Aggregated review sentiment and volume from major platforms — the closest signal to real resident experience.

  • Includes
  • Review Sentiment
  • Review Volume
02

Regulatory & Safety Record 25%

State inspection records, citations, and complaint visits. We weight per-inspection rates more heavily than raw counts.

  • Includes
  • State Inspections
  • Citations/Inspection
  • % Inspections w/ Citations
  • Complaint Visits
  • Accreditations
  • BBB Rating
03

Visual Media & Transparency 15%

Communities that publish high-quality visuals give families a real preview. No photos or tours = a negative transparency signal.

  • Includes
  • Video Tours
  • Virtual Walkthroughs
  • Photo Quantity
  • Photo Quality
04

Website & Operator Transparency 10%

Site quality and whether the operator publishes basic accountability information — staff names, contact details, ownership.

  • Includes
  • Website Content
  • Mobile Usability
  • Staff Info Available
  • Owner Info Available
05

Community Stability 10%

Operational signals indicating whether a community is well-run and meeting demand.

  • Includes
  • Occupancy Rate
  • Bed Options
06

Environment & Pricing 5%

Walkability and pricing transparency. Walk Score is weighted higher for Independent Living than for Memory Care, where most residents do not leave unaccompanied.

  • Includes
  • Walk Score
  • Pricing Transparency
Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today

Frequently Asked Questions about Senior Communities in Georgia

What is senior living?

Senior communities are residential settings designed for adults aged 55 or older, with options ranging from active independent living to assisted living and memory care.

How many senior communities are listed on this page?

This page features 852 senior communities in Georgia. Use the filters and comparison tools above to compare ratings, amenities, and pricing.

How do I choose the right senior community in Georgia?

Start by matching the level of care offered to the resident's current and anticipated needs, then compare licensing status, staff-to-resident ratios, recent inspection results, and pricing. Tour at least two or three communities in Georgia, talk to current residents and families, and confirm what is included in the base rate versus billed as add-on services.

What should I look for when visiting senior communities in Georgia?

Pay attention to staff interactions with residents, cleanliness and odor, food quality at meal times, the activity calendar, and how questions about pricing and care plans are answered. Ask to see the most recent state inspection report, the move-out / level-of-care-change policy, and a sample monthly bill that lists every fee.