Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 1 - 2 years.
Arbor Acres United Methodist Retirement Community
Nursing Home, Assisted Living, Independent Living & Memory Care · Winston-Salem, NC
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres United Methodist Retirement Community
Nursing Home, Assisted Living, Independent Living & Memory Care · Winston-Salem, NC
CMS overall rating
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres United Methodist Retirement Community accepts Medicare and private pay.
Overview of Arbor Acres United Methodist Retirement Community
Arbor Acres United Methodist Retirement Community operates as a memory care facility in Winston-Salem, North Carolina, under Methodist Church affiliation. The facility is not currently CMS-certified for Medicare or Medicaid. Bert Sanders has served as Healthcare Administrator since 2024. Walk score of 38 reflects somewhat walkable neighborhood access, though most resident errands and outings require transportation.
The community provides skilled nursing care, memory care, rehabilitation services, and respite care. The facility’s stated philosophy emphasizes hospitality, stress-free lifestyle, and support for purposeful living within a residential, resort-style environment.
Licensed nurses and certified nursing assistants staff the facility. Programming includes Fountain Hill Home Care and arts activities designed for cognitive support and resident engagement. Amenities encompass housekeeping, physical therapy, organized social events, 24-hour concierge service, hair salon, library access, and restaurant-style dining.
The facility does not participate in CMS certification. Residents access the facility through private pay arrangements and potentially through North Carolina’s financial assistance programs including Community Alternatives Program for Disabled Adults, Program of All-Inclusive Care for the Elderly (PACE), and State/County Special Assistance programs, though direct facility-level participation in these programs is not confirmed.
The Methodist Church affiliation may indicate nonprofit status and long-standing community presence.
Family evaluation of Arbor Acres necessarily relies on in-person facility visits, direct interviews with current residents and family members, review of individual care agreements and service specifications, and assessment of observed staff-resident interactions and physical environment conditions rather than comparative public benchmarking.
Arbor Acres presents itself as a specialized memory care community emphasizing lifestyle amenities and personalized support.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 2nd out of 97 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 2nd out of 97 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
9h 19m per day
Rank #2 / 97Nurse hours — State benchmarkedThis home is ranked 2nd out of 97 homes in North Carolina. Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 97 North Carolina facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs North Carolina avg
+134%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 29% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 11m per day | ▼ 80% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 34m per day | ▼ 75% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 53m per day | ▼ 74% State avg: 3h 26m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 24% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 55% State avg: 24m per day · National avg: 29m per day |
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
6
This home usually has limited availability
Occupancy rate
89.7%
Rank #52 / 271Occupancy rate — State benchmarkedThis home is ranked 52nd out of 271 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 271. Higher occupancy signals strong local demand and financial stability.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
198 days
Walk Score: 38 / 100 Rank #235 / 572Walk Score — State benchmarkedThis home is ranked 235th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina facilities. Higher scores benefit residents, families, and staff.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
Rehabilitation Services
Respite Care
Skilled Nursing Care
Specific ProgramsFountain Hill Home Care, Arts
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
11 days
Private pay
68% of new residents, often for short stays.
Typical stay
1 - 2 years
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Governmental community
Operated by a subsidized facility district.
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Governmental community
Operated by a subsidized facility district.
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M Rank #6 / 104Revenue — State benchmarkedThis home is ranked 6th out of 104 homes in North Carolina. Shows this facility's annual revenue compared to the North Carolina average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Other income
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$7.2M
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Payroll costs
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #2 / 104Payroll — State benchmarkedThis home is ranked 2nd out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$21.0M
50.1% of net patient revenue
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #2 / 104Payroll — State benchmarkedThis home is ranked 2nd out of 104 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #72 / 104Payroll % — State benchmarkedThis home is ranked 72nd out of 104 homes in North Carolina. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–62% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$22.9M
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
Total costs
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$43.9M
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Who this home usually serves
TYPE OF STAY
Admissions
152 totalCoverage residents most often arrive under.
Medicare
32%
Private pay
68%
Discharges
195 totalCoverage residents most often leave under.
Medicare
13%
Private pay
87%
Bert Sanders serves as the Healthcare Administrator at Arbor Acres United Methodist Retirement Community since 2024. In this leadership role, Bert oversees healthcare operations to ensure residents receive quality care and support within the community.
Compare Nursing Home around Winston-salem
The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
| Homestead Hills Assisted Living | NH AL IL MC | Winston-Salem | 66
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20
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Facility
131.8%
NC AVG
39.8%
Rank
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| Oak Forest Health and Rehabilitation Center | NH AL HC NC PC RC | Winston-Salem | 170
Facility
170
NC AVG
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Rank
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78.6%
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NC AVG
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Rank
#116 / 271 | +3% | 3.44
Facility
3.44
NC AVG
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Rank
#76 / 97 | +8% | -13% | $43.0k
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$43.0k
NC AVG
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#77 / 105 | 34
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NC AVG
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Rank
#84 / 101 | 3.8
Facility
3.8
NC AVG
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Rank
#46 / 101 | 4 | 156 | - |
5
Facility
5
NC AVG
33
Rank
#496 / 572 | - | $17.9M
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$17.9M
NC AVG
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Rank
#33 / 104 | $7.4M
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$7.4M
NC AVG
$4.9M
Rank
#23 / 104 | 41.7%
Facility
41.7%
NC AVG
39.8%
Rank
#15 / 104 | 345443 | ||||
| Willow Valley Center for Nursing and Rehabilitation | NH AL | Winston-Salem (West Highlands) | 230
Facility
230
NC AVG
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Rank
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87.6%
Facility
87.6%
NC AVG
76.4%
Rank
#66 / 271 | +15% | 3.71
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3.71
NC AVG
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Rank
#66 / 97 | -32% | -7% | $275.5k
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#102 / 105 | 51
Facility
51
NC AVG
20.9
Rank
#100 / 101 | 6.4
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6.4
NC AVG
5.0
Rank
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62
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NC AVG
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#58 / 572 | Citadel At Winston Salem LLC | $22.0M
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$5.5M
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24.8%
NC AVG
39.8%
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| Mill Creek Center for Nursing & Rehabilitation | NH AL | Winston-Salem (Oldtown) | 66
Facility
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NC AVG
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74.2%
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NC AVG
76.4%
Rank
#134 / 271 | -3% | 3.64
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NC AVG
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#70 / 97 | -45% | -8% | $29.9k
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Facility
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NC AVG
20.9
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#95 / 101 | 7.5
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7.5
NC AVG
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24
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#349 / 572 | Brittany Bailey | $8.4M
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#93 / 104 | $3.5M
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$3.5M
NC AVG
$4.9M
Rank
#92 / 104 | 42%
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42%
NC AVG
39.8%
Rank
#30 / 104 | 345149 |
Financial Assistance for
Nursing Home in North Carolina
Arbor Acres United Methodist Retirement Community is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about Arbor Acres United Methodist Retirement Community
Is Arbor Acres United Methodist Retirement Community in a walkable area?
Arbor Acres United Methodist Retirement Community has a walk score of 38. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Arbor Acres United Methodist Retirement Community?
Arbor Acres United Methodist Retirement Community's occupancy is 89.7%.
Are there photos of Arbor Acres United Methodist Retirement Community?
Yes — there are 7 photos of Arbor Acres United Methodist Retirement Community in the photo gallery on this page.
What is the phone number of Arbor Acres United Methodist Retirement Community?
(336) 724-7921 will put you in contact with the team at Arbor Acres United Methodist Retirement Community.
Is Arbor Acres United Methodist Retirement Community Medicare or Medicaid certified?
Arbor Acres United Methodist Retirement Community is not currently listed as a CMS-certified provider of Medicare or Medicaid.
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