Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 1 - 2 years.
Arbor Acres United Methodist Retirement Community
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres United Methodist Retirement Community
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres United Methodist Retirement Community accepts Medicare and private pay.
Overview of Arbor Acres United Methodist Retirement Community
Arbor Acres United Methodist Retirement Community operates as a memory care facility in Winston-Salem, North Carolina, under Methodist Church affiliation. The facility is not currently CMS-certified for Medicare or Medicaid. Bert Sanders has served as Healthcare Administrator since 2024. Walk score of 38 reflects somewhat walkable neighborhood access, though most resident errands and outings require transportation.
The community provides skilled nursing care, memory care, rehabilitation services, and respite care. The facility’s stated philosophy emphasizes hospitality, stress-free lifestyle, and support for purposeful living within a residential, resort-style environment.
Licensed nurses and certified nursing assistants staff the facility. Programming includes Fountain Hill Home Care and arts activities designed for cognitive support and resident engagement. Amenities encompass housekeeping, physical therapy, organized social events, 24-hour concierge service, hair salon, library access, and restaurant-style dining.
The facility does not participate in CMS certification. Residents access the facility through private pay arrangements and potentially through North Carolina’s financial assistance programs including Community Alternatives Program for Disabled Adults, Program of All-Inclusive Care for the Elderly (PACE), and State/County Special Assistance programs, though direct facility-level participation in these programs is not confirmed.
The Methodist Church affiliation may indicate nonprofit status and long-standing community presence.
Family evaluation of Arbor Acres necessarily relies on in-person facility visits, direct interviews with current residents and family members, review of individual care agreements and service specifications, and assessment of observed staff-resident interactions and physical environment conditions rather than comparative public benchmarking.
Arbor Acres presents itself as a specialized memory care community emphasizing lifestyle amenities and personalized support.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
6
Residents per day (avg)
5
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
198 days
Walk Score: 38 / 100 Rank #236 / 536Walk Score — State benchmarkedThis home is ranked 236th out of 536 homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Rehabilitation Services
Respite Care
Skilled Nursing Care
Specific ProgramsFountain Hill Home Care, Arts
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
11 days
Private pay
68% of new residents, often for short stays.
Typical stay
1 - 2 years
Finances and operations
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Nonprofit
Nonprofit Corporation
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Nonprofit
Nonprofit Corporation
Net patient revenue
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M Rank #4 / 84Net patient revenue — State benchmarkedThis home is ranked 4th out of 84 homes we track in North Carolina. Shows this facility's net patient revenue compared to the North Carolina average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Other income
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$7.2M
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Payroll costs
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #2 / 84Payroll costs — State benchmarkedThis home is ranked 2nd out of 84 homes we track in North Carolina. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the North Carolina average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$21.0M
50.1% of net patient revenue
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #2 / 84Payroll costs — State benchmarkedThis home is ranked 2nd out of 84 homes we track in North Carolina. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the North Carolina average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #35 / 84Payroll % of net patient revenue — State benchmarkedThis home is ranked 35th out of 84 homes we track in North Carolina. Shows payroll as a percentage of net patient revenue versus the North Carolina average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in North Carolina that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$22.9M
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
Total costs
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$43.9M
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
What does this home offer?
Pets Allowed
Who this home usually serves
TYPE OF STAY
Admissions
152 totalCoverage residents most often arrive under.
Medicare
32%
Private pay
68%
Discharges
195 totalCoverage residents most often leave under.
Medicare
13%
Private pay
87%
Bert Sanders serves as the Healthcare Administrator at Arbor Acres United Methodist Retirement Community since 2024. In this leadership role, Bert oversees healthcare operations to ensure residents receive quality care and support within the community.
Places of interest near Arbor Acres United Methodist Retirement Community
1.9 miles from city center
Estimated distance in miles from Winston-Salem's city center to Arbor Acres United Methodist Retirement Community's address, calculated via Google Maps.
Calculate Travel Distance to Arbor Acres United Methodist Retirement Community
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Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 58.6% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Homestead Hills Assisted Living | NH AL IL MC SNF | Winston-Salem | 66
Facility
66
NC AVG
72
Rank
#198 / 387 |
30.3%
Facility
30.3%
NC AVG
70.6
Rank
#213 / 232 | -57% | 5.96
Facility
5.96
NC AVG
3.98
Rank
#15 / 83 | +32% | +50% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 89 | 6
Facility
6
NC AVG
20.9
Rank
#22 / 85 | 3.0
Facility
3.0
NC AVG
5.0
Rank
#32 / 85 | - | 20 | - |
20
Facility
20
NC AVG
36
Rank
#377 / 536 | Kapson Gp, LLC | $4.8MFiscal year ending 12/2023
Facility
$4.8MFiscal year ending 12/2023
NC AVG
$15.7M
Rank
#82 / 84 | $6.3MFiscal year ending 12/2023
Facility
$6.3MFiscal year ending 12/2023
NC AVG
$8.2M
Rank
#38 / 84 | 131.8%Fiscal year ending 12/2023
Facility
131.8%Fiscal year ending 12/2023
NC AVG
58.6%
Rank
#7 / 84 | 345559 | ||||
| Arbor Acres | NH AL IL MC SNF | Winston-Salem | 6
Facility
6
NC AVG
72
Rank
#335 / 387 |
78.3%
Facility
78.3%
NC AVG
70.6
Rank
#110 / 232 | +11% | - | - | -100% | - | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 89 | 1
Facility
1
NC AVG
20.9
Rank
#1 / 85 | 1.0
Facility
1.0
NC AVG
5.0
Rank
#1 / 85 | - | 5 | - |
20
Facility
20
NC AVG
36
Rank
#377 / 536 | Pamela Ball | $41.8MFiscal year ending 12/2023
Facility
$41.8MFiscal year ending 12/2023
NC AVG
$15.7M
Rank
#4 / 84 | $21.0MFiscal year ending 12/2023
Facility
$21.0MFiscal year ending 12/2023
NC AVG
$8.2M
Rank
#2 / 84 | 50.1%Fiscal year ending 12/2023
Facility
50.1%Fiscal year ending 12/2023
NC AVG
58.6%
Rank
#35 / 84 | 345573 | |||
| Oak Forest Health and Rehabilitation Center | NH AL HOS PC RC SNF | Winston-Salem | 170
Facility
170
NC AVG
72
Rank
#7 / 387 |
91.1%
Facility
91.1%
NC AVG
70.6
Rank
#52 / 232 | +29% | 3.37
Facility
3.37
NC AVG
3.98
Rank
#72 / 83 | +8% | -15% | $43.0k
Facility
$43.0k
NC AVG
$74.6k
Rank
#68 / 89 | 34
Facility
34
NC AVG
20.9
Rank
#71 / 85 | 3.8
Facility
3.8
NC AVG
5.0
Rank
#44 / 85 | 4 | 155 | - |
5
Facility
5
NC AVG
36
Rank
#496 / 536 | - | $17.9MFiscal year ending 09/2023
Facility
$17.9MFiscal year ending 09/2023
NC AVG
$15.7M
Rank
#20 / 84 | $7.4MFiscal year ending 09/2023
Facility
$7.4MFiscal year ending 09/2023
NC AVG
$8.2M
Rank
#31 / 84 | 41.7%Fiscal year ending 09/2023
Facility
41.7%Fiscal year ending 09/2023
NC AVG
58.6%
Rank
#57 / 84 | 345443 | ||||
| Willow Valley Center for Nursing and Rehabilitation | NH AL HOS MC RC SNF | Winston-Salem (West Highlands) | 230
Facility
230
NC AVG
72
Rank
#1 / 387 |
94.6%
Facility
94.6%
NC AVG
70.6
Rank
#41 / 232 | +34% | 3.68
Facility
3.68
NC AVG
3.98
Rank
#61 / 83 | -32% | -7% | $275.5k
Facility
$275.5k
NC AVG
$74.6k
Rank
#86 / 89 | 51
Facility
51
NC AVG
20.9
Rank
#84 / 85 | 6.4
Facility
6.4
NC AVG
5.0
Rank
#73 / 85 | 7 | 218 | - |
62
Facility
62
NC AVG
36
Rank
#58 / 536 | Citadel At Winston Salem LLC | $22.0MFiscal year ending 12/2023
Facility
$22.0MFiscal year ending 12/2023
NC AVG
$15.7M
Rank
#14 / 84 | $5.5MFiscal year ending 12/2023
Facility
$5.5MFiscal year ending 12/2023
NC AVG
$8.2M
Rank
#54 / 84 | 24.8%Fiscal year ending 12/2023
Facility
24.8%Fiscal year ending 12/2023
NC AVG
58.6%
Rank
#83 / 84 | 345092 |
Financial Assistance for
Nursing Home in North Carolina
Arbor Acres United Methodist Retirement Community is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about Arbor Acres United Methodist Retirement Community
Is Arbor Acres United Methodist Retirement Community in a walkable area?
Arbor Acres United Methodist Retirement Community has a walk score of 38. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the occupancy rate at Arbor Acres United Methodist Retirement Community?
Arbor Acres United Methodist Retirement Community's occupancy is 89.7%.
Are pets allowed at Arbor Acres United Methodist Retirement Community?
Yes, Arbor Acres United Methodist Retirement Community allows residents to bring their pets.
Does Arbor Acres United Methodist Retirement Community operate as a for-profit or non-profit?
Arbor Acres United Methodist Retirement Community is registered as a non-profit.
Are there photos of Arbor Acres United Methodist Retirement Community?
Yes — there are 7 photos of Arbor Acres United Methodist Retirement Community in the photo gallery on this page.
What is the address of Arbor Acres United Methodist Retirement Community?
Arbor Acres United Methodist Retirement Community is located at 1240 Arbor Road, Winston-Salem, NC 27104.
What is the phone number of Arbor Acres United Methodist Retirement Community?
(336) 724-7921 will put you in contact with the team at Arbor Acres United Methodist Retirement Community.
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