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An elegant and luxurious home steeped in excellence, Arbor Terrace at Exton has raised the standard of senior living. Their dedicated team of professional staff strives to provide care that is nothing short of extraordinary. The luxurious community practices a results-driven lifestyle that aims to provide quality service for its personal care and memory care seniors.
They offer an array of opportunities to be discovered–through its activities and programs, allowing for a mentally and physically stimulating environment for residents. Supportive living is given for individuals with specific care in terms of helping with daily living and dementia care– that is, assistance with bathing, grooming, dressing, medication management, and activities for physical and mental stimulation activities.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 4m per day | ▲ 56% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 41m per day | ▼ 27% State avg: 56m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 41m per day | ▲ 20% State avg: 2h 14m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 53m per day | ▲ 13% State avg: 3h 27m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 67% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 51m per day | ▲ 76% State avg: 29m per day · National avg: 29m per day |
Higher than the Pennsylvania average: 78.7%Arbor Terrace Exton is legally operated by Csh Exton Lessee Llc.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 120 | 63 | This facility has 90% more total citations than a typical Pennsylvania assisted living residence (120 vs. PA avg 63).↑ 90% worse |
|
Citations per year
Average citations per year since 2021.
| 24 | 12.6 | This facility has 90% more citations per year than a typical Pennsylvania assisted living residence (24 vs. PA avg 12.6).↑ 90% worse |
|
Citations per inspection
Average citations per inspection.
| 5 | 5.7 | This facility has 12% fewer citations per inspection than a typical Pennsylvania assisted living residence (5 vs. PA avg 5.7).↓ 12% better |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 24 | 11 | This facility has 118% more total inspections than a typical Pennsylvania assisted living residence (24 vs. PA avg 11).↑ 118% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 22 | 8 | This facility has 175% more inspections with citations than a typical Pennsylvania assisted living residence (22 vs. PA avg 8).↑ 175% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 92% | 73% | This facility has 19 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (92% vs. PA avg 73%).↑ 19% worse |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 7 | 4 | This facility has 75% more total complaints than a typical Pennsylvania assisted living residence (7 vs. PA avg 4).↑ 75% worse |
|
Complaints per year
Average complaints per year since 2021.
| 1.4 | 0.8 | This facility has 75% more complaints per year than a typical Pennsylvania assisted living residence (1.4 vs. PA avg 0.8).↑ 75% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 2, 2025, identified multiple deficiencies related to privacy signage, staff training documentation, medication management, food storage, emergency procedures, and safety equipment, all of which had accepted plans of correction implemented by June 5, 2025. Earlier inspections showed a pattern of issues involving medication administration and documentation, staff training, resident safety including unsecured poisonous materials, and incomplete resident assessments, with several complaint investigations substantiating concerns such as abuse, neglect, and safety risks. Notable substantiated complaints included a resident elopement from the secured dementia care unit, abuse by a resident’s spouse, and medication errors, but no fines, immediate jeopardy findings, or license suspensions were listed in the available reports. The facility has consistently submitted and implemented plans of correction following inspections, indicating ongoing efforts to address deficiencies. While deficiencies persist, recent follow-ups suggest some improvements in compliance, though issues with medication management and safety remain recurring themes.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsThese measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
2.35
13% worse than Pennsylvania averagePennsylvania average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.62
45% worse than Pennsylvania averagePennsylvania average: 1.12
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.4%
8% better than Pennsylvania averagePennsylvania average: 25.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
5.8%
29% better than Pennsylvania averagePennsylvania average: 8.2%
Percentage of SNF residents who experience falls with major injury during their stay.
1.2%
60% worse than Pennsylvania averagePennsylvania average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
73.9%
38% better than Pennsylvania averagePennsylvania average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
61.6%
22% better than Pennsylvania averagePennsylvania average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Sue Haines is the Executive Director at Arbor Terrace Exton, bringing 35 years of experience including 28 years in senior living. She has served as a Nursing Home Administrator and Personal Care Home Administrator, licensed in Pennsylvania and Delaware. Sue is passionate about working with seniors and enjoys gardening, repurposing antique furniture, and spending time with her family and pets.
2.2 miles from city center
Estimated distance in miles from Exton's city center to Arbor Terrace Exton's address, calculated via Google Maps.
— 6.78 miles to nearest hospital (Bryn Mawr Rehab Hospital)
Add your location
Arbor Terrace Exton is located in Exton, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Eagleview Landing |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Exton | 121 | Yes | 30 | Eagleview Landing LP | 21 | 10 | 85.7% | 350 | 16.7 | Profit | 97 | 1.39 | - | Studio / 1 Bed / 2 Bed | - |
| Sunrise of Paoli |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Malvern (General Warren Village) | 110 | Yes | 23 | Welltower Opco Group LLC | 14 | 7 | 71.4% | 50 | 3.6 | Profit | - | - | 54.5% | Studio / 1 Bed / 2 Bed | A+ |
| Sunrise of Exton |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Exton (Sunrise Boulevard) | 106 | Yes | 47 | Al One Pa Investments Opco LLC | 17 | 8 | 88.2% | 85 | 5.0 | Profit | - | - | - | Studio / 1 Bed / 2 Bed | - |
| Arbor Terrace Exton |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Exton | 99 | Yes | 34 | Csh Exton Lessee LLC | 24 | 7 | 91.7% | 120 | 5.0 | Profit | 111 | 1.32 | 84.8% | Studio / 1 Bed / 2 Bed | - |
| Visiting Angels – Exton |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Exton (Exton Commons) | - | Yes | 52 | - | - | - | - | - | - | - | - | - | - | Studio / 1 Bed / 2 Bed | - |
The legal owner and operator of Arbor Terrace Exton is Csh Exton Lessee Llc.
Arbor Terrace Exton has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to PA state health department records, Arbor Terrace Exton's license number is 147930.
According to PA state health department records, Arbor Terrace Exton's license expires on July 27, 2026.
Arbor Terrace Exton's occupancy is 85%.
Arbor Terrace Exton has 99 beds.
Arbor Terrace Exton has had 120 recently reported deficiencies.
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