Brandon Oaks Nursing and Rehabilitation Center

Brandon Oaks Nursing and Rehabilitation Center is a Nursing Home in Virginia

Brandon Oaks Nursing and… is a Nursing Home in Virginia

Brandon Oaks Nursing and Rehabilitation Center

3837 Brandon Ave SW, Roanoke, VA 24018 View Map

Brandon Oaks Nursing and Rehabilitation Center is a Nursing Home in Virginia

Brandon Oaks Nursing and… is a Nursing Home in Virginia

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Overview of Brandon Oaks Nursing and Rehabilitation Center

Brandon Oaks Nursing and Rehabilitation Center is Roanoke’s trusted home healthcare provider. The nursing center has a professional staff committed to providing all seniors with a safe and comfortable environment. Seniors can expect a high level of quality nursing and rehabilitative services that help them live life to the fullest. At Brandon Oaks, friendships blossom, and goals are achieved.
The nursing homes provide state-of-the-art features that cater to short-term or long-term residents; they are also guaranteed to feel comfortable and know that they belong in a home that offers 24-hour nursing care with specialized programs/ Specializations, including therapy (speech, occupational, physical), neurological care, cardiac care, orthopedic care, skilled nursing care, and musculoskeletal care available.

(540) 776-2616
Home Information BRANDON OAKS NURSING AND REHABILITATION CENTER
  • Occupancy levels track close to the statewide midpoint, indicating balanced availability. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Resident stays are comparable to other state facilities, implying stable turnover.

  • Home revenue sits below most peers, indicating modest billing throughput. Payroll outlays align with state averages, keeping staffing resources on par with peers. Total income exceeds the majority of state facilities, highlighting strong profitability.

  • Medicare nights lag behind other facilities, revealing limited Medicare demand. Medicaid nights are roughly in line with the state middle third, maintaining a balanced safety-net share. Private pay nights hover around the statewide average, supporting a diversified mix.

Occupancy
Beds
43
Occupancy
89.7%
Total Bed Days Available
22630
Avg. Length of Stay
87 days
Avg. Residents per Day
57
Finance
Home Revenue
$8,577,463.00
Payroll Costs
$5,090,145.00
Profit
$3,795,002.00
Total Home Costs
$25,272,942.00
Payroll % of Revenue Info Percentage of home revenue spent on payroll costs.
59.3%
House Specifics:
CCN
495373
Owner Name
NEFF, HEATHER
Rural vs. Urban
Urban
County
Roanoke
Type of Control
Governmental — City
Operations
Total Admissions
225
Total Discharges
178
% Medicaid Admissions
1%
% Medicare Admissions
80%
% Private Pay Admissions
19%
% Medicaid Discharges
2%
% Medicare Discharges
91%
% Private Pay Discharges
7%
Quality Ratings
Overall Rating Info CMS 5-star rating based on health inspections, staffing, and quality measures.
5 / 5
Health Inspection Rating Info Rating based on deficiencies found during state health inspections.
4 / 5
Staffing Rating Info Rating based on nurse staffing hours per resident per day.
4 / 5
QM Rating Info Quality Measures rating based on clinical outcomes for residents.
5 / 5
Nurse Hours / Resident / Day Info Total nurse staffing hours per resident per day.
5.33 hrs
Medicaid, Medicare & Private
Medicare Nights Info Number of resident nights paid by Medicare for short-term or rehab care.
2098
Medicaid Nights Info Resident nights covered by Medicaid for long-term care or support services.
4119
Free Market Nights Info Nights paid privately by residents or families, without Medicare/Medicaid coverage.
9233
Bed community size
43-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 33 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

License Status
Active
Facility Type
Assisted Living Facility
License Expiration
July 22, 2026

Additional licensing details

Qualification: Special Care Unit | Residential and Assisted Living Care | Non-Ambulatory

Ownership & operating entity

Brandon Oaks Nursing and Rehabilitation Center is administrated by Adm Esteban Duran-Ballen.

Contact Brandon Oaks Nursing and Rehabilitation Center

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

0 visits/inspections

Virginia average: 7 complaint visits

Inspection oversight

Inspector name:Angela Marie Swink

1 complaint

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Virginia average: 7 complaints

10 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Virginia average: 13 citations

4 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Virginia average: 8 violations

Comparison Chart

The information below is reported by the Virginia Department of Social Services and Department of Health.
Compare Nursing Homes around Roanoke
Brandon Oaks Nursing and Rehabilitation Center
AL

For seniors needing help with daily tasks but not full-time nursing.

Roanoke
62
No
-
33
NEFF, HEATHER
89.7%
$8,577,463.00
$5,090,145.00
59.3%
57.40
5/5
5.3278
4/5
4/5
5/5
-
Our Lady of the Valley
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Roanoke
70
No
A+
68
RAWLINGS, DAVID
99.0%
$17,424,664.00
$6,259,150.00
35.9%
64.70
5/5
3.7870
4/5
3/5
5/5
-
South Roanoke Nursing Home
AL

For seniors needing help with daily tasks but not full-time nursing.

Roanoke
98
No
A+
45
AMERICAN HEALTHCARE LLC
87.6%
$9,022,035.00
$3,825,310.00
42.4%
85.20
3/5
3.3595
2/5
2/5
5/5
-
Pheasant Ridge Nursing and Rehab Center
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Roanoke
101
No
A+
15
BELL, VICTOR
88.9%
$13,267,745.00
$4,464,495.00
33.6%
89.10
2/5
3.5617
2/5
2/5
4/5
13
Old Southwest Rehabilitation and Nursing
AL

For seniors needing help with daily tasks but not full-time nursing.

Roanoke
130
No
A+
57
SHULER, ANDREW
63.9%
$6,329,142.00
$1,872,922.00
29.6%
95.70
1/5
3.8211
1/5
1/5
2/5
6

Places of interest near Brandon Oaks Nursing and Rehabilitation Center

Address 3.8 miles from city center

Address 3837 Brandon Ave SW, Roanoke, VA 24018

Calculate Travel Distance to Brandon Oaks Nursing and Rehabilitation Center

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

131
Total Staff
129
Employees
2
Contractors
34,712
Total Hours (Quarter)
51
Avg Staff/Day
7.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse147.7 No
Licensed Practical Nurse268 No
Certified Nursing Assistant587.3 No
Staff by Category
Administration
2 staff
7.1hs shift avg
Nursing Staff
101 staff
7.6hs shift avg
Physicians & Practitioners
3 staff
7.8hs shift avg
Therapy Services
16 staff
7hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
5.3hs shift avg
Dietary Services
6 staff
7.4hs shift avg
Other Services
1 staff
7.5hs shift avg
Contractor Analysis
1.6%
of total hours from contractors
563 contractor hours this quarter
Occupational Therapy Aide: 1 Medical Director: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5805814,01391100%7.3
Licensed Practical Nurse260266,64491100%8
Registered Nurse140142,75591100%7.7
Speech Language Pathologist5051,6247481%7.2
RN Director of Nursing3031,5517886%8.1
Physical Therapy Assistant4041,4527178%7.8
Other Dietary Services Staff5051,4319099%7
Clinical Nurse Specialist2021,0397987%7.9
Respiratory Therapy Technician4048697785%5.3
Dietitian1016557785%8.5
Occupational Therapy Aide0115046369%8
Physical Therapy Aide2025016571%7.1
Administrator1014436066%7.4
Nurse Practitioner1014355864%7.5
Mental Health Service Worker1014135560%7.5
Qualified Social Worker2023266066%5.3
Medical Director011591112%5.4

Health Inspection History

Source: CMS Health Citations (Feb 2020 – Sep 2023)

3
Inspections
12
Total Citations
0
Critical (J-L)
0
Serious (G-I)
4
Citations/Inspection
Sep 2023
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
12
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
2
17% of total
Quality of Life & Care
2
17% of total
Pharmacy Services
2
17% of total
Citation Sources
Standard Inspections 12
Complaint Investigations 1
State Comparison (VA)
Avg Citations (State)
38.4
This Facility: 12
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Sep 08, 2023 F NutritionF0812 Corrected
Sep 08, 2023 D PharmacyF0755 Corrected
Sep 08, 2023 D Care PlanningF0641 Corrected
Aug 24, 2021 F NutritionF0812 Corrected
Aug 24, 2021 D PharmacyF0761 Corrected
Aug 24, 2021 D Quality of CareF0684 Corrected
Feb 27, 2020 E NutritionF0812 Corrected
Feb 27, 2020 D Quality of CareF0684 Corrected
Feb 27, 2020 D Care PlanningF0641 Corrected
Feb 27, 2020 D Care PlanningF0657 Corrected
Feb 27, 2020 D Resident RightsF0578 Corrected
Feb 27, 2020 D Resident RightsF0580 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
57 Total Residents
Medicare 14 (24.6%)
Medicaid 9 (15.8%)
Private Pay/Other 34 (59.6%)
Specialized Care Beds
9 Total Specialty Beds
14.5% of Bed Capacity
1
AIDS Care Beds
1.6%
1
Alzheimer's / Dementia Beds
1.6%
1
Dialysis Beds
1.6%
1
Disabled Children / Young Adult Beds
1.6%
1
Head Trauma Beds
1.6%
1
Hospice Beds
1.6%
1
Huntington's Disease Beds
1.6%
1
Ventilator Beds
1.6%
1
Other Specialized Rehab Beds
1.6%
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
11.4 Score
13% worse than avg State avg: 10.1

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
21.9 Score
11% worse than avg State avg: 19.7

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
22.3%
Lost Too Much Weight
6.0%
Urinary Tract Infection
4.6%
Depressive Symptoms
2.2%
Falls with Major Injury
3.9%
Pneumococcal Vaccine
99.4%
Antipsychotic Use
16.0%
Walking Ability Worsened
22.4%
Influenza Vaccine
95.0%
High Risk Residents with Pressure Ulcers
2.6%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
20.9%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
93.5% 25% better than avg State: 74.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.6% 50% better than avg State: 1.2%
Influenza Vaccine
95.1% 29% better than avg State: 73.6%
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Virginia Seniors

Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
  • General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • VA Specifics: Managed care model; high demand in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
  • General: Caregiver of someone 60+, Virginia resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • VA Specifics: Limited grants; rural/urban balance.
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
  • General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits: Limited assets (excludes home, car); varies by DSS.
  • VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
  • General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits: $2,000 (individual).
  • VA Specifics: Serves 4,000; personal needs allowance ($90/month).
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
  • General: Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • VA Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
  • General: Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • VA Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
  • General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, VA resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Virginia Seniors

VA Medicaid CCC Plus

Commonwealth Coordinated Care Plus (CCC Plus)

Requirements:
  • General:
    Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • VA Specifics:
    Managed care model; high demand in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant

Virginia Respite Care Grant Program

Requirements:
  • General:
    Caregiver of someone 60+, Virginia resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • VA Specifics:
    Limited grants; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)

Adult Services Program

Requirements:
  • General:
    Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025):
    Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits:
    Limited assets (excludes home, car); varies by DSS.
  • VA Specifics:
    Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)

Auxiliary Grant Program

Requirements:
  • General:
    Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025):
    ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits:
    $2,000 (individual).
  • VA Specifics:
    Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • VA Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program

Energy Assistance Program (EAP)

Requirements:
  • General:
    Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • VA Specifics:
    Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • VA Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief

Property Tax Relief for the Elderly and Disabled

Requirements:
  • General:
    Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025):
    ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits:
    Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics:
    Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, VA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
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